INTRODUCTION
To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. The office and its personnel must be well managed, which requires training, supervision and control of personnel, equipment, and computer systems; and management of the communications network, the reception, the mailroom, cashiering, accounts work, stationery, office layout, and much more.
Administration and Office Management Best Practices course provides expert training on the most important duties of modern office managers, administrators, supervisors and personnel; it aims to produce office managers/administrators who can effectively and efficiently supervise services essential to the smooth running of the enterprise. You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. Finally, you will gain self-management skills which will help you to cope with stress, keep a can do positive attitude, and enjoy your job each day no matter what the challenges are.
OBJECTIVES
By the end of the Administration and Office Management Best Practices training course, participants will be able to:
Define and apply the new roles of executive assistants and administrators to meet modern challenges
Use technology to get more done and to stay connected with the office and their boss
Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
Create quality standards for a motivating and productive office environment
Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
Identify and improve the competencies they require to keep generating added value services
WHO SHOULD ATTEND ?
Administration and Office Management Best Practices training course , is ideal for :
Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance.
Office administrators, assistants, administrative supervisors and staff, executive secretaries, personal assistants, records management officers, and office managers within the office environment, who want to build on their skills and knowledge.
COURSE OUTLINE
Day 1
Role of an Office Administrator
Understanding Your Organizational structure
Organizing the Organization: Smart techniques
Competencies to be a successful Administrator
Identifying your job role and your value
Managing Processes and managing people
Team Management
Day 2
Developing an Effective Office Management System
Tips and Techniques as an office administrator
Creating a process flow for different tasks
Creating schedules and To-Do Lists
Effectively using Outlook, schedulers, planners
An ideal office management system
Framework for an idea Office Management
Making things easy as an Administrator
Day 3
Becoming a Star Administrator in Office
Increasing credibility and securing recognition
Developing a positive attitude
Being assertive at the workplace and the balance
Taking up control at work
Selling your ideas to people around you
Managing Working Relationships at all levels
Conflict management skills
Day 4
Customer-Centric Mindset
Serving internal and external clients, vendors and customer
Understanding the needs
Eliminating services barriers
Effective ways to build rapport
Providing excellent customer service
Becoming the face of your organization
Handling complaints diplomatically
Day 5
Office Technology
Office Technology: Introduction
Overuse and Misuse of technology
Office layout and ergonomics
Desk Management
Heading towards a paperless system
Using office technology to the fullest
Information and Data Management
Presentation of statistical information
Day 6
Event and Travel Management
Travel Arrangements
Events and Meeting Management
Business Correspondence
Filing and Documentation Management
The paper flow system
Basic Accounting Skills
Basic Computer Skills
Day 7
Business Meetings
Organizing objective oriented meetings
Elements of effective meetings
Coordination and Organizing meetings
Preparing meeting agendas
Controlling time
Identifying meeting challenges
Maintaining the minutes of meetings
Day 8
Time Management
Managing time effectively
Identifying and eradicating time wasters
Setting SMART goals and priority levels
Measures and parameters to control effectiveness
Planning time for self and others
Maintaining time logs and improvising on use of time
Day 9
Telephonic Skills as an Office Administrator
Using the telephone the most productive way
Professional Telephone Etiquette and behaviour
Principles for good and effective listening
Steps in professionally handling a business call
Use of phone applications
Handling difficult callers
Understanding common phone problems
Day 10
Emotional Intelligence
Emotional Intelligence: True sign of corporate maturity
Principles of emotional intelligence
Building your self-confidence
Facing and dealing with difficult situations
Handling requests by multiple managers and organizing the workload
Integrating emotional intelligence with office management
Techniques to become practical and responsible as an Administrator
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com
