INTRODUCTION
The main duty of a secretary or other administrative assistant is to provide administrative support to the senior managers in an organisation. This general description means that they may be given a wide range of tasks and responsibilities, based on the specific needs of their organisation. They may also be asked to take on a variety of secondary duties.
Knowledgeable, efficient administrative assistants, PAs, and private secretaries are very valuable to their executives and to the enterprise for which they work, so they are in great demand and command good salaries and other benefitsgood, well-trained secretaries/PAs/administrators are valued and sought after - no enterprise can get along without one (or more) of them. Their range of duties can be wide, and can vary considerably; this Program provides essential training and knowledge about many of them, including office management principles, staff matters, accounts, and IT.
Administrative, Personal Assistant & Secretarial Duties training course also teaches about the supervision of office personnel, and how to prepare for promotion to managerial posts.
OBJECTIVES
At the end of the Administrative, Personal Assistant & Secretarial Duties training course you will be able to learn :
Have a clear understanding of the job role of Office Administrator, learn to adhere to relevant standards and conduct yourself professionally
Schedule and coordinate meetings, tasks, set priorities and meet specific deadlines.
Provide operational support to the administrative department.
Managing diaries and making appointments.
Booking rooms and travel arrangements.
Preparing and distributing papers and documents for meetings.
Taking minutes.
Dealing with post.
Drafting letters and other documents, such as PowerPoint presentations.
Maintaining filing systems.
Learn how to use a proper filing system for documents and records to support daily office operations.
Use interpersonal skills to respond to and support the vision of the organisation.
www.lpcentre.com
Learn how to apply information technologies to support communication with stakeholders
www.lpcentre.com
WHO SHOULD ATTEND ?
Administrative, Personal Assistant & Secretarial Duties training course , is ideal for :
Ambitious PA s and Secretaries who are confident in their current position
Those who wish to be more proactive, grow in their position and take on more management responsibility
PA s and Secretaries who wish to increase their portfolio of skills and competences
Senior Administrators who wish to improve their effectiveness or promotional prospects
COURSE OUTLINE
Day 1
The types and roles of the PA/Secretary.
Personal attributes and skills, work relationships, adapting to change.
The office environment: layout, design, environmental factors, health and safety concerns
Furniture and furnishings, equipment and machinery, their functions.
The world of commerce; public, private, types of enterprises.
Day 2
Business letters and their preparation; desktop publishing.
Communications including memos, emails, forms, reports and other business documents.
Filing systems, data and information.
The uses and control of office machines
Computer systems: data, databases, hardware, software, data security.
Day 3
Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.
Outgoing mail, despatching mail, options, postage, posting options and machinery.
Reception work, visitors, appointments, deliveries.
Arranging meetings, representing the organisation.
Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.
Day 4
Making travel arrangements; the appointments diary.
Conferences, managing events, logistics, travel.
Effective communication: oral, visual, written, electronic.
Principles of bookkeeping, the ledger, sales documents, petty cash, banking.
Invoices and receipts, checking and passing bills for payment, issuing cheques, records.
Day 5
Wages and remuneration.
Advertising for and recruiting office personnel: job analysis, job descriptions.
Interviewing, selection tests, induction, training, supervising, controlling, counselling.
The functions and principles of management; technical and managerial aspects.
Setting good examples, attitudes. Preparing for promotion. IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com
