INTRODUCTION
Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers even if you re doing more than four things at once, that s probably still not enough! You need to be indispensable to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with This highly interactive, Advanced Office Management & Effective Administration Skills training seminar will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. You will also learn how to stay in control whilst dealing with conflicting priorities.
OBJECTIVES
By the end of this Advanced Office Management & Effective Administration Skills Course, you learn how to:
Address the office management & administration duties as part and parcel of the organisations business goals
Touch on themes such as communication, (behavioural and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
Define the role of the office management & administrative professionals
Outline the aspects of interaction with other functions and departments
Introduce and practice effective behavioural, administrative and technical management skills
Provide practical problem solving techniques for efficient office management
onal issues and disagreement
WHO SHOULD ATTEND ?
The Advanced Office Management & Effective Administration Skills Training Course, is designed for:
All those who need to understand a broad range of office management and administration competencies.
A new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioural knowledge required to fulfil their roles successfully.
COURSE OUTLINE
Day 1
The Management Function: Office Management
What is the Office Management Professional s place, role and objectives in the organisation?
How the organisations culture depends on the image/role of the Office Management Professional
Employee code of ethics and employee proprietary agreements
Changing codes of supervision/corrective action
Authority v behavioural, administrative and technical responsibilities
Managing administrative performance and the process(es) required
Objective setting and maintaining standards
Day 2
Communication: Its Power, Components and Levels
The New Administrative Role in Impacting Organizational Performance Performance Appraisal
How Administrators can build Competitive Edge Departments
What Administrators Need to Know
How to Reshape and Rebalance the New Administration Function KPIs etc.
Day 3
Organisational (Behavioural and Technical) Competence Effectiveness
Measuring how things are done as well as what they should achieve
Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
Role in helping individuals take responsibility for making the organisation deliver value
Role in helping the organisation see the world through the eyes of its (internal/external) customers
Role in enhancing productivity and reducing conflict/lost time
Role in protecting and enhancing business reputation
Role in ensuring organisational standards are implemented and respected
Day 4
Interpersonal Skills
Influencing, persuading and communicating decisions to ensure the organisation listen and acts
Presentation skills
Managing diversity
Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
Actively review and recommend improvements to organisational systems, processes and procedures
Establish checking procedures and ensure quality of work
Day 5
Implementation/Administration Guidelines
Role in creating links between organisational strategy and administration goals and their implementation
Role as a route to securing competitive realities of the organisation
Role in creating a partnership with management that turns strategies into results
Role in helping management understand the human capital dimension of each of the organisations key business priorities
Action planning and transfer of knowledge and skills to work
