INTRODUCTION
It is vital to ensure that the facility is run safely and efficiently. It is also important to ensure that the needs of the shift teams are met in terms of personal wellbeing, personal development and team development. For a manager, shift supervisor or senior operator to be effective, he must be highly motivated and skilled in a broad range of technical and personal competencies
Multiple-shift operations can pose many challenges because of the potential for "disconnects" that can result in reduced throughput, higher levels of waste and increased levels of risk. Operating multiple shifts can be like running several different companies at the same time.
Each change of shift brings a new team of people with different skills, attitudes and objectives. What is needed is a way of working that fosters common goals and a seamless flow of information, processes and products throughout your operation.
Best Practices in Multi-Shift Operations brings together world-class practices from the leading companies, together with numerous, high profile case studies to equip shift supervisors and senior operators for this very challenging yet exciting role.
24-hour operations are required for companies in this highly competitive world and hence high skills are required for efficient management of these operations. This course will provide the skills for efficient management of multi-shift operations and would convey how the biggest companies in the world are managing the multi-shift and 24 hour operations efficiently.
OBJECTIVES
By attending BEST PRACTICES IN MULTI-SHIFT OPERATIONS course you will gain the knowledge and skills to:
ecognize and Appreciate the Issues Associated with 24/7 Shift Operation
Procedures/techniques to deal with the problems
Learn proven Best Practices in 24-hour shift management
Create seamless inter shift communications
Ensure best practice at shift handover
Improve process reliability and plant capacity utilization
Training and developing the shift team
Dealing with the needs of shift team members
Understand the pros and cons of various shift systems
Understand the body clock, fatigue and fatigue countermeasures
Implement Kaizen (continuous improvement) around-the-clock
Review the operator interfaces (DCS, instrumentation) and learn how to avoid potential issues
Use extensive, high-profile case studies to learn from incidents at other plants
Create an Action Plan for continuous improvement back at work
Best Practices in Multi Shift OperationsEfficient management of multi-shift operations
How to make different shifts for the workmen
Analysing the performance and exploring different shift schedules
Analysing and creating an action plan
WHO SHOULD ATTEND ?
Best Practices in Multi-Shift Operations Training course is ideal for :
Operational Managers
Shift Supervisors and Shift Team Leaders
Personnel Interested in Quality and Quality Assurance
Maintenance and Engineering Personnel
Training & Development Personnel
Personnel from Logistics or Network Support Teams
HR Personnel and Those Involved in Staff Health and Welfare at Any Level
COURSE OUTLINE
Day 1
The methodology of Multi-Shift Operations and Recognising the Problems
Measuring the work operation and self-assessment
How to communicate efficiently?
Consistency in approach
Handing over of shift and change of shifts
Recognising the world benchmark in multi-shift operations and trying to adapt
Day 2
Efficient Handing Over and Shift Change and Continuity of Operations
How to effectively communicate and manage all shifts?
Communications with shift leader
Teamwork and effective operation procedures
Training on shift teams
Day 3
Effective Shift Supervisors and 24 Hour Operations
Understanding the role of the supervisor
Training of the shift supervisor
Concept of Continuous Improvement
Concept of Kaizen and implementation TPS methodology and 5S methodology
Understanding the methodology of GEMBA a Japanese term meaning the actual place
Day 4
Understanding the Advantages and Disadvantages of Multi-Shift Operations
Effect of fatigue and injuries in multi-shift operations
Scheduling of alternate shifts
Analysing delegate shift schedules
Understanding the body clock and circadian rhythms and its importance in shift management
Day 5
Understanding and Dealing with the Issues of People in Multi-Shift Management
How to deal with poor performance?
Motivation and counselling
Importance of discipline in shift operations
Consistent approach
How to manage and analyse performance and provide efficient reviews
Case studies on Action plan and multi-shift operations in biggest companies
Review of the course and Question and Answer session
