Business Etiquette and Protocol
Business Etiquette and Protocol Customer Service
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Business Etiquette and Protocol
INTRODUCTION In business, the relationships you build are critical. Establishing good rapport is significant if you want to progress your professional future, take on new clients, impress your boss or close that final sale. The way to build positive relationships in the business world is by exercising good etiquette, specifically by exhibiting top-notch communication skills.
Good business etiquette and protocol is the recipe for advancing your career. In the business world, people with good etiquette are rewarded for their professional and polite skills. Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serves as a productive place. People feel better about their jobs when they feel respected, and that translates into better customer relationships as well. Business Etiquette and Protocol training course develops the concept of business etiquette and the proper etiquette practices for different business, work and social scenarios. Participants will learn the etiquette requirements for meeting, entertaining, telephone and internet business interaction scenarios. Additionally, the training course addresses etiquette challenges when doing business in a multi-cultural situation or meeting.
OBJECTIVES By the end of this Business Etiquette and Protocol training course participant will be able to: Gain advanced skills for gaining social, business, and international exposure Learn the principles of international business protocol and professional etiquette Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media. Learn how to establish effective communication with different types of guests, from different counties and levels of management Behave correctly in both business and social situations. Interact effectively with different types of guests. Play the role of the ideal host at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the media.
Business Etiquette and Protocol
WHO SHOULD ATTEND ? Business Etiquette and Protocol training course, is designed for: Business leaders, senior executives, and those involved in international affairs Departmental supervisors, internal consultants, and human resources staff Project managers and technical professionals and engineers Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
COURSE OUTLINE
Day 1 Definitions of Etiquette and Protocol The Importance of Etiquette in Business. The Importance of Protocol in Business. Applying the Right Behaviour in Different Situations. Creating the Right Image for your Organization. Image Building and Image Management.
Day 2 Guest Relations
Gaining Guests’ Respect. Understanding Human Relations. Proper Greetings and Introductions. Professional Hand-Shaking. Giving Business Cards in a Proper Way. People’s Names (Pronunciation and Remembering).
Day 3
Business Etiquette and Protocol
The Ideal Host
Key Qualities of the Ideal Host. Dealing with Different Types of Guests. Handling Difficult Personalities. Dealing with Guests’ Complaints. Handling Guests’ Complaints in a Timely Manner. Perception and Business Relations.
Day 4 Managing Events and Behaviour
The Business Meal. Table Manners at Business Lunches and Business Dinners. Setting of the Room and Table. Mistakes to Avoid at Business Events. Meeting Guests at Airports.
Day 5 Proper Communication Etiquette Phone Etiquette. Meeting Etiquette. Email Etiquette. Handling the Media Dealing with Questions. Handling Confidential Information. Effective Public Relations.
Business Etiquette and Protocol
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
Business Etiquette and Protocol
CONTACT INFO DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON Oxford Street, 25 N Row, London W1K 6DJ +44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Business Bay, ParkLane Tower, Offices 718 - 719 +971 43 88 00 94
SCHEDULE Our Course timings commence at 09:00AM 12:45PM Or 01:00PM - 05:00PM.
dubai.training@lpcentre.com
KUALA LUMPUR No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang,
REGISTRATION & PAYMENT
50450 Kuala Lumpur +60 19 305 5694
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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