INTRODUCTION
Process mapping is a technique used to visually represent a step-by-step internal business process. It can be used merely to document business processes for reference when carrying out the tasks, or it can be used as a tool for improvement; to highlight areas that would benefit from the change.
This Process Mapping Training Course will introduce you to the process of Process Mapping. The course will show you how to effectively build and use a basic process map once assembled. Business Process Improvement & Process Mapping course will show you how to do this collaboratively, gaining buy from those directly and indirectly affected by the process.
OBJECTIVES
By the end of the Business Process Improvement, & Process Mapping course, participants will be able to:
Define processes and their importance for the proper functioning of an organization
Identify the international standards for the process approach
Examine various process assessment and re-engineering methodologies
Generate process analysis charts and process maps for improvement
Justify the need to measure processes as an improvement tool
WHO SHOULD ATTEND ?
Business Process Improvement, & Process Mapping Training course, is ideal for:
Owners, managers, project teams and business analysts of small, medium and large-sized enterprises and public sector organisations
Project leaders and individuals involved in improving the effectiveness of business processes
Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers, System implementers, Management representatives, System coordinators, Change managers, and Improvement teams.
COURSE OUTLINE
Day 1
Process Definitions and Elements
Process definition
Process approach to improvement
Advantages of process mapping
Elements of a process
Benefits of process maps
Attributes of a process map
Process efficiency versus effectiveness
Stakeholder analysis
Day 2
Understanding Process Approach and Non-value-added Analysis
Understanding process approach
Process characteristics
The Plan, Do, Check, Act (PDCA) approach
Opportunities for reducing cycle time and defects
Non-value added explained
Lean thinking to reduce waste in processes
The eight types of process waste
Day 3
Re-engineering Methodology
The need for re-engineering
Determining what re-engineering is and is not
Patterns of re-design
Reengineering
Simplification
Value-added analysis
Gaps and disconnects
Day 4
Process Assessments Approaches
Key terms
Types of mapping tools
Simple flowcharting
Geo graphs, spaghetti/workflow diagrams
Swim lane (deployment) flowcharts
Supplier-input-process-output-customer charts (SIPOC- six sigma projects)
Value stream maps
Process hierarchy
IDEF0 process map
Failure Mode and Effects Analysis (FMEA)
Day 5
Process Improvement and Measurement
Diagnosis of a process
Analyzing and improving a process
Turtle diagram
Using process maps to identify root causes
Twelve cornerstone tools to process streamlining
Problem-solving techniques
The need to measure
Process Key Performance Indicators (KPIs)
Benchmarking and the balanced scorecard
www.lpcentre.com
