INTRODUCTION
An office where everything runs smoothly is very much essential for a business. Only then you can dedicate to focussing more on the core side of the business and develop it easily. Office management roles include receptionist, admin, personal assistant, secretarial role, etc.
The Certified Office Manager (COM) Training Course is a broad and interactive program tailored for those who are looking into developing effective managerial and administrative skills.
The course is highly practical and includes lectures, presentations and practical exercises that will enable course attendees to develop their expertise in Office Management. The goal of the training programme is to make you familiar with wide range of responsibilities and prioritisation techniques and increase your confidence as an office manager.
This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future
OBJECTIVES
At The end of the The Certified Office Manager (COM) Training Course, you will be able to:
Understand the range of responsibilities and skills required by the office manager
Be proficient in professional Administrative management skills
Value their role in an organization and experience greater job satisfaction
Various approaches to use when dealing with the management of tasks, teams and individuals
Organizing skills to achieve tasks
Develop office procedures for efficiency and effectiveness
Manage a network of working relationships
Communicate effectively
Manage the performance of administrative staff
WHO SHOULD ATTEND ?
The Certified Office Manager (COM) Training Course is ideal for:
Administration Staff looking to become a Supervisor or Office Manager; existing Office Managers looking to enhance on the job performance and knowledge/skill base.
A new supervisors, office managers and office professionals who manage processes and people, Anyone in an office managerial position or about to move into one.
COURSE OUTLINE
Day 1
HE KEY FUNCTIONS OF AN OFFICE MANAGER
Understand why your role is important.
Key Duties and Skills
What is an Office Manager? The role defined.
SETTING OBJECTIVES
Why are Objectives important?
How to set Objectives for your team
How to co-ordinate with higher level Objectives
Day 2
COMMUNICATION
Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
Learn the importance of Assertiveness in performing your role
Assertive versus Passive behaviour
How to build your self-confidence and become a more effective Performer and Leader
Lead through example
Learn how to spread this confidence into the wider team
Day 3
BUSINESS ACUMEN
Negotiate effectively
Get the most out of your Budget
Decision Making techniques
Problem Solving
HANDLING DIFFICULTY
Manage Stress in yourself and the team
Effective Conflict Management
Day 4
LEADERSHIP
- BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU
Delegation and Supervision
Team Working and Leadership
Motivation - how to find the magic touch
Importance and application of Objectives in team and group dynamics
Working well with colleagues
Coaching as a tool
MANAGING TIME GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE
Time Management
Prioritisation
Organising the team
