INTRODUCTION
The CPHQ certification is a credential that signifies both professional and academic achievement for those who have a career in patient safety and healthcare quality. The CPHQ certification also provides career benefits to those who hold the credential by identifying them as professionals with knowledge of the principles and practice of healthcare quality. Certified Professional in Healthcare Quality training course developed to help those who are planning and preparing to take the Certified Professional in Healthcare Quality (CPHQ) examination, this course is structured by the exam outline and helps delegates concentrate study efforts.
Participants will gain insight and knowledge on healthcare quality methods, information management, strategy and leadership, change management and innovation, continuous readiness, and patient safety.
This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future
OBJECTIVES
At the end of this Certified Professional in Healthcare Quality course Participants will be able to : Know the principle of quality in healthcare.
Comprehending the components of a well-organized quality program.
Test your current knowledge gaps in preparation for taking the CPHQ exam.
Be ready for taking the CPHQ exam successfully.
WHO SHOULD ATTEND ?
Certified Professional in Healthcare Quality training course is ideal for :
CEOs
Quality directors
Medical and nursing directors
Quality managers
Quality officers and coordinators
Accreditation officers
Health care administrators and managers
Health care professionals interested in managerial or quality jobs.
Senior nurses
Risk managers
Case managers
Physicians
Lab technicians
Pharmacists COURSE OUTLINE
Day 1
Introduction to Healthcare Quality
Evolution of Healthcare Quality. UK Healthcare System & Quality. Principles of Quality Improvement. Using Data for Performance Improvement. Culture and Leadership.
Day 2
Introduction & Examination Review
Identify the course purpose, module purpose and objectives, and resources.
Determine the structure and process for the examination.
Identify test taking tips.
Recognize examination resources to use following the course.
Quality Leadership & Structure
Identify the alignment between a quality program and organizational systems.
Identify the quality role with credentialing, privileging, and quality oversight.
Explain how accreditation, recognition programs, and continuous readiness activities provide quality oversight.
Evaluate and integrate environmental safety programs.
Recognize statutory and regulatory requirements and outside quality resources.
Identify current and evolving quality practices.
Identify steps to create a quality-driven culture.
Day 3
Information Management
Explain confidentiality principles and the impact of Health information management on quality.
Explain types of information management systems.
Identify data types and measurements.
Determine how to collect, interpret, and use data.
Identify statistical analysis methods.
Apply performance improvement tools.
Identify additional statistical techniques.
Analyse data and report findings.
Day 4
Performance Measurement & Process Improvement
Plan for performance measurement and process improvement.
Determine when and how to use teams for quality problems.
Perform or coordinate risk management activities.
Evaluate compliance with internal and external requirements.
Identify how training and education support quality efforts.
Communicate quality issues to staff and organization.
Apply change management strategies and models
Day 5
Healthcare Safety
Recognize patient safety goals and priorities.
Identify the role of technology in patient safety.
Identify the quality professional s role in assisting with implementing patient safety activities.
Regulation, Accreditation and Continuous Readiness
Review regulatory agencies and the impact of regulations on healthcare quality and safety.
Understand accreditation, the value of accreditation, the accreditation process and examples of agencies offering accreditation.
Examine continuous readiness activities including leadership commitment, individual accountability, organizational assessment and survey procedures.
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com
