INTRODUCTION
It is important to have excellent communication skills in the workplace because this helps with time management and efficiency. The ability to communicate well keeps the staff more focused on meeting deadlines. In so doing, they will be able to manage their time in an effective manner.
Communication and time management skills are the most important quality for an administrative professionals, an administrative professional who speaks and communicates well help in shaping a positive image for their company. This course will enable executive and administrative professionals to improve their communication and time management skills to increase their efficiency and also the efficiency of the company he/she is working or will work.
OBJECTIVES
By the end of this Communication and Time Management skillscourse, you will:
Learning the skills for face-face communication
Learning the skills for planning a project
Learning the skills for communication through telephone/teleconferencing
Learning to conduct meetings efficiently
Time management skills
Interpersonal and planning skills
WHO SHOULD ATTEND ?
This course is designed for all managers, supervisors and employees who wish to improve their management of time and reduce stress levels in order to enhance their performance at work and in life in general.
COURSE OUTLINE
Day 1
Importance of Communication Skills and Methodology
Understanding the importance of communication and interpersonal skills
Analysing the obstacles which limits the communication skills
Overcome disputes at work
Self-confident communication and building work- relationship
Day 2
Team Meetings
Importance of group dynamics and team improvement and management
Importance of participation and discussions
Importance of constructive discussions
Importance of planning and preparation before meetings
Learning note-taking in meetings and follow up after meetings
Day 3
Time Management Skills
Importance of time management at work
Methods for efficient time management
How to control interference at work?
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Importance of making requests and how to manage them.
Importance and principle of Code of Professional Conduct (CPA)
Day 4
Information Management and Communication Skills
Methodology of information management
Importance of meaningful information
Structure, layout of report , and its importance
Improving grammatical and punctuation skills
Professional email- writing skills
Proof-reading and editing
Importance of written communication skills and it s different forms
Day 5
Preparation and Improvement of Presentation
How to prepare official presentations?
How to prepare the room before a meeting?
Improving team-work productivity
Importance of creative thinking at work
How to make a case and present?
Review of the course and Question and Answer session
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