INTRODUCTION
Over the course of this intensive 5-day training program, participants will gain comprehensive insights into effective office administration and corporate governance practices. The training is structured to cover a wide range of topics, starting with an introduction to office administration and its core responsibilities, followed by the value of efficient office administration in terms of efficiency, productivity, organization, professionalism, and compliance. Attendees will learn about the essential competencies of a successful administrator, including communication skills, organizational prowess, attention to detail, problem-solving abilities, adaptability, tech proficiency, customer focus, and confidentiality.
The training delves into managing working relationships, emphasizing coaching, networking, problem-solving, rapport-building, assertiveness, and conflict management. Participants will also develop effective communication and writing skills, focusing on clarity, listening, written and verbal communication, email etiquette, and cultural sensitivity. Moreover, the program explores task management, time management, and planning techniques, as well as the utilization of office organization technology such as project management software, collaboration tools, and document management systems. The training addresses records management, covering electronic document management, data security, retention policies, and compliance. In addition to technical skills, participants will learn about work environment etiquette, professionalism, conflict management, stakeholder communication, and customer relationship management. The program also offers insights into financial administration, event management, travel, meeting management, and emotional intelligence in office administration. The final day of training focuses on managing upwards in corporate governance, emphasizing understanding working styles, effective communication, building trust, problem-solving, and feedback mechanisms.
Throughout the training, attendees will gain practical tools and strategies to excel in various aspects of office administration and corporate governance, enhancing their abilities to contribute effectively to the success of their organizations.
OBJECTIVES
By the end of this comprehensive training program, participants will be equipped with the knowledge and skills necessary to excel in various aspects of office administration, corporate governance, communication, conflict resolution, and emotional intelligence.
Understand foundational principles and core responsibilities of office administration. Differentiate office administration from management and recognize its value for efficiency and professionalism.
Develop interpersonal skills for managing relationships, coaching, and networking. Enhance communication, including writing skills, for effective interactions. Learn time management, multitasking, and goal-setting techniques.
Explore tools and technology for efficient office organization and records management. Master work environment etiquette, conflict management, and assertiveness.
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Acquire customer relationship management skills and handle delicate situations. Gain proficiency in financial administration and event management. Strengthen emotional intelligence, conflict resolution, and communication in corporate governance.
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WHO SHOULD ATTEND ?
Office Administrators and Assistants
Managers and Supervisors
Human Resources Professionals
Project Managers
Customer Service Representatives
Team Leaders
Administrative Professionals
Professionals Seeking Career Development
Entrepreneurs and Small Business Owners
Individuals Interested in Personal Development
COURSE OUTLINE
Day 1
A. Introduction to Office Administration
Office Administration introduction and objectives
Definition of Office Management
Definition of Office Administration
Distinction between office administration and management
B. Core Responsibilities of Office Administration
Communication
Scheduling and Time Management
Record Keeping
Supply Management
Facility Management
Human Resources Support
Data Entry and Reporting
Customer and Client Relations
C. Value of Effective Office Administration:
Efficiency
Productivity
Organization
Professionalism
Compliance
D. Competencies of a Successful Administrator:
Communication Skills
Organizational Skills
Attention to Detail
Problem-Solving
Adaptability
Tech Proficiency
Customer Focus
Confidentiality
E. Managing Working Relationships
Coaching and training colleagues and staff skills of on-job training.
Developing a network of working relationships influencing skills.
People problems and stubborn employees.
Criticism skills.
Assertiveness and conflict.
Practical motivation.
F. Effective Communication and Writing Skills
Clarity and Conciseness
Listening Skills
Written Communication
Verbal Communication and Nonverbal Communication
E-mail efficiency and etiquette.
Writing and editing reports.
Proof-reading skills.
Writing & designing presentation slides.
Empathy
Adaptability
Conflict Resolution and Cultural Sensitivity
Feedback, Follow-Up ,and Transparency
Confidentiality
Leadership Communication
Day 2
A. Task Management
Planning and priority setting.
Techniques for successful multi-tasking
Setting goals and objectives effectively
Managing the paper-load and developing paperless systems.
Getting the best from office technology.
Setting up/developing writing layout and style guidelines for the organization.
Establish a Systematic and Efficient Approach to Work Using Prioritization and Time Management Strategies
Identify Strategic Uses of Technology to Manage Information and Better Utilize Time
Evaluate Current Roles and Responsibilities to Identify Activities That Can Be Delegated
B. Time Management and Planning
Fundamentals of Project Planning
Understanding the constraints of : Time , Cost and Scope
Techniques in dealing with interruptions and time-wasters
Economic impacts on a project due to delay
C. Office Organization Technology
Standards of information management scheduling, filtering and digesting.
Project Management Software
Collaboration Tools
Document Management Systems
Calendar and Scheduling Tools
Virtual Meetings and Video Conferencing
Cloud Storage
Task Automation
D. Records Management in Office Administration
Electronic Document Management
Version Control
Data Security
Retention Policies
Regular Backups
Archiving and Physical Records Management
Compliance and Regulations
Office Automation Tools and Software, and Troubleshooting
Microsoft Office Suite
Google Workspace (formerly G Suite)
Trello
Slack
Microsoft Teams and Zoom and etc.
Day 3
A. Work Environment Etiquette and Professionalism
Dress code and professional appearance
Build a successful colleagues relationship and corporate culture
Communication procedure with clients and external stakeholders
How to transmit the information effectively from top to down
How to deal with delicate situations
Avoiding and solving conflicts
How to push other managers to cooperate with you
B. Conflict Management
Dispute Resolution in Administrative Settings
Conflict Handling within Office Operations
Addressing Disagreements in Administrative Context
Managing Clashes in Office Administration
Office Conflict Resolution and Mediation
Navigating Conflicts in Administrative Environments
Handling Disputes within Office Management
Conflict Mitigation in Business Administration
Resolving Office Conflicts through Management
Conflict Mediation and Resolution in Administrative Roles
Day 4
A. Stakeholder Communication and Customer Relationship
Client Relations and External Engagement
Stakeholder Management and Customer Support in Office Operations
External Partnerships and Client Services
Customer Care and Interaction with External Entities
External Collaborations and Client Interaction within Office Administration
Client Support and External Stakeholder Management within Administration
B. Financial Administration
Introduction to basic financial management tools and techniques
Budgeting, Planning and expense tracking
Financial documentation, Invoicing and Billing
C. Event Management, Travel and Meeting Management
Definition of events and conferences
Types of events and conference
Understanding the Event Planning Process: From idea to implementation.
Budgeting and Resource Management: Effective budget planning and resource allocation.
Risk Management in Event Planning: Identifying, assessing, and mitigating risks.
Monitoring the event or conference activities, agendas, and minutes
Day 5
A. Emotional Quotient And Conflict Management In Office Administration
Understanding, managing, and effectively using emotions in both oneself and others
Build strong relationships, effective communication, and a positive work environment
Emotional intelligence in office administration:
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Effective Communication
Conflict Resolution
Leadership and Influence
Stress Management
Cultural Sensitivity
Implement processes, communication channels, and training to prevent conflicts before they escalate.
Foster a positive work environment based on respect, trust, and collaboration.
B. Managing Upwards in Corporate Governance
Strategies for managing upwards in the context of corporate governance
Understanding working styles, adaptability and flexibility.
Positive attitude and enthusiasm.
Effective communication.
Build trust and credibility.
Problem-solving abilities.
Feedback and improvement.
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
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