INTRODUCTION
Over the last decade, crisis management has shifted in its approach from crisis response towards effective risk and precrisis planning. This course is aimed at providing participants with an overview of the key elements of organisational resilience, namely risk management, business continuity management, and crisis management.
The focus of the course will be how to build organisational resilience so that if a crisis should occur, structures, operations, and procedures are all capable of absorbing stress and restoring the organisation to equilibrium. Emphasis is placed on the role of leadership and ensuring flexibility for continuous and disruptive change.
The principal message of the course is the need to create the right environment, policy and procedures, which in turn, help develop a more resilient organisation, one that is capable of adjusting to disruptive continuous and discontinuous change.
OBJECTIVES
By the end of Crisis Management and Organisational Resilience course participants will be able to:
Understand what organizational resilience is, and what is the resilience framework.
Understand the organisation s risk, security, safety, preparedness, resilience, response, high reliability & recovery requirements.
Establish, Manage, Monitor and evaluate organisation resilience system
Employ innovative solutions to support business resilience and continuity
Plot Extensive crisis management plans and set up command centre Design policy, objectives and controls for you to manage Change as well as Risk.
Apply current theories, concepts, practices & innovative solutions to organisational resilience.
Determine how to monitor & review the performance & effectiveness of your Organisational Resilience Management system. Apply Continual Organisational Resilient improvement based on objective measurement.
WHO SHOULD ATTEND ?
The Crisis Management and Organisational Resilience course is ideal for Managers, responsible for organizational performance.
Senior executive, directors and those in senior leadership positions that have the need to respond to new challenges and opportunities as they emerge.
Senior or mid-level managers with responsibility for building resilience within their organization
Our delegates will be already good at what they do, they lead teams, they influence the culture and they get results
COURSE OUTLINE
Day 1
Strategic Management and Resilience
Defining terms and understanding the importance of resilience
The links between risk, issue, crisis, business continuity and reputation management
The importance of building a resilient organisation
The key elements needed to build a resilient organisation
Role of leadership in building resilience
Day 2
Risk Management and Vulnerability Analysis
Key elements of effective risk analysis and management
Threats, vulnerabilities, loss/impact
Reputation and strategic management, and vulnerability analysis
Evaluation of brand, business model and strategic capabilities
Risk assessment, frameworks and international standards
Strategic issue management and threat assessment
Threat assessment using conventional and alternative methods
Disruptive challenges
Day 3
Business Continuity Management and Resilience
What is BCM?
International Standards and BCM
Business impact analysis
Developing a BCM team
Day 4
Strategic Anticipation and Foresight Analysis
Purpose and limitations of strategic anticipation
Issues management
Delphi method
Scenario planning
Horizon scanning
Trend analysis
Day 5
Crisis, Consequence and Recovery Management
Nature of crises unpredictability, inherently unstable, complex situations
Features of modern crises
Problems posed by social media during a crisis
Standards and frameworks: PAS200
Pre-crisis planning
Acute phase and situational awareness
Media management
Decision-making during a crisis
Consequence management and recovery strategies
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00 and concludeat 13:00, followed by lunch on a daily basis.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred modeof payment. For Further Information, please get intouch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds.
For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
47 49 Park Royal Road NW10 7LQ, London
T: +44 (0) 20 80 900 464
E: info@lpcentre.com
DUBAI Office 501 Clover Bay Tower, Business Bay
T: +971 4 421 4616
KUALA LUMPUR
No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
T: +60 19-305 5694
www.lpcentre.com