INTRODUCTION
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work overtime. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.
Crisis management helps an organization and its stakeholders perceive threats and mitigate them with predetermined methods. It's equal parts diagnostic, vigilance, and action.
This program will be of benefit to those who find themselves responsible for leading on, or implementing Crisis Management response and recovery mechanisms. In addition, it will raise the awareness of those Senior Executives who may need to make decisions properly.
OBJECTIVES
By the end of this Crisis Management and Response Measures training course, participants will be able to: Acquire an in-depth knowledge of Strategic Crisis Management. Develop strategies so you and your team respond efficiently and effectively. Analyse Five deadly leadership behaviours and Six winning strategies in a crisis. Implement the Five major functional areas of Incident Command Systems. Plan for more beneficially rewarding multi-agency exercises. Effectively use advanced techniques that will improve leadership performance at that critical time.
WHO SHOULD ATTEND ?
Crisis Management and Response Measures training course is ideal for :
Those with the responsibility for crisis management within an organisation. Those considering a move into a Business Crisis Management role.
COURSE OUTLINE
Day 1
Evaluate,
Mitigate and Responding to Challenges
Understanding Strategic Crisis Management. Consider the complete range of risks to your organisation.
CMT and ERT - Roles & Responsibilities.
Issues management, master this before it becomes a Crisis.
Who else inside and outside the organisation should be involved?
Five deadly Leadership behaviours & Six winning strategies. Understanding 'denial-curve' and 'group-think' syndromes.
Day 2
Planning & Security, who and what else should be considered?
Security Management & Asset Protection.
Case Studies, why some companies fail, and others survive?
Based on the previous module, self-evaluation questionnaire. Developing, improving & implementing Emergency Response Plans.
Business Continuity Management (BCM) Strategies.
Case Study and Workshop.
Day 3
Crisis Communications & Incident On-Scene Management
Incident Command Systems (ICS).
On Scene Crisis Management, essential elements for success.
Emergency Communication Centres, avoiding the ten most common mistakes.
Reputation Management - Managing Social Media.
Press Conference & step by step guidance on how to conduct TV interviews.
Case Study.
Exercise: Crisis Communications Strategy.
Day 4
The Human Factor - What Can Go Right and What can go Wrong
Alerting and Warning.
Evacuation Strategies.
Major Incident Simulation - Role Playing Workshop.
Psychological & Welfare concerns in Crisis Management.
How to improve staff morale and confidence in the process.
Questionnaire, are your batteries in good condition?
Corporate Case Study when the board get it wrong.
Day 5
Crisis Management Plan Testing, Training and Exercising
Case Studies x 3 with the same root cause, are we learning?
Exercises: a programme of learning and of validating plans and procedures.
How to get advantageous results from an exercise.
Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs.
Critique report writing, executive summaries and key recommendations.
Closing the loop. Implementing recommendations, continuing the process.
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00 and concludeat 13:00, followed by lunch on a daily basis.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds.
For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
47 49 Park Royal Road NW10 7LQ, London
T: +44 (0) 20 80 900 464
E: info@lpcentre.com
DUBAI Office 501 Clover Bay Tower, Business Bay
T: +971 4 421 4616
KUALA LUMPUR
No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
T: +60 19-305 5694
www.lpcentre.com