INTRODUCTION
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology and an increasingly diverse workforce bring challenges and also opportunities for growth.
This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
Office Management and Effective Administration Skills is an exciting and interactive course designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to audit and develop the interpersonal and professional skills needed to do their jobs effectively.
OBJECTIVES
By the end of this Effective Administration Skills, Office Management and secretary course, you will:
Prioritize their daily responsibilities to achieve maximum output
Streamline their work practices and office environment
Communicate effectively and assertively at all levels
Understand their selves and others thereby improving interactions and relationships
Use techniques to help them think creatively, solve problems, plan, and make decisions
Manage a network of working relations.
Organise and improve office systems.
Communicate effectively.
Manage time for yourself and others.
Manage the performance of admin staff.
Manage and present information.
Improve written communications.
WHO SHOULD ATTEND ?
Effective Administration Skills, Office Management and secretary course is ideal for: Office Managers
Executive secretarial staff
Administrative Assistants
Personal Assistants
COURSE OUTLINE
Day 1
Programme Introduction/ Roles, Competencies and Personal Effectiveness
Programme introduction and objectives
Action planning
The competence model of skills, behaviours and values
Emotional and Chronistic Intelligence
Personal competence review
Time management constraints resources, systems, other people and self
Handling requests and conflicting priorities
Day 2
Managing Working Relationships /Communication Skills/Supervising Admin Staff
Coaching and training colleagues and staff skills of on-job training.
Communication and listening skills lessons from NLP.
Developing a network of working relationships influencing skills.
People problems and stubborn employees.
Building rapport.
Criticism skills.
Assertiveness and conflict.
Practical motivation.
Day 3
Team Working, Communication and Meetings
Team working and team roles.
Briefing skills giving, receiving and passing on.
Organising, and participating in, meetings.
Notes, minutes and follow-up.
Day 4
Managing Time/Desk Management and Office Technology/Writing Skills
Planning and priority setting.
Office layout and ergonomics.
Managing the paper-load and developing paperless systems.
Getting the best from office technology.
Letter writing.
E-mail efficiency and etiquette.
Writing and editing reports.
Proof-reading skills.
Writing & designing presentation slides.
Setting up/developing writing layout and style guidelines for the organisation.
Day 5
Handling Information & Budgets/Improving Customer Service and Systems
Standards of information management scheduling, filtering and digesting.
Interpreting & presenting statistical information.
Designing & using graphs.
Developing customer service and systems continuous improvement.
Designing surveys, presenting findings and interpreting meaning.
Fundamentals concepts of financial management.
Monitoring budgets and variance.
Action planning.
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
