Effective Communication Skills
Effective Communication Skills Management & Leadership
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Effective Communication Skills
INTRODUCTION All relationships, be it business or personal rely on our abilities to convey the message clearly and concisely, expressing exactly what we mean and in an appropriate manner taking into account the context of the situation and the people, we are dealing with. Communication is the key to business growth and development. No matter the area of application, it is vital for communication to take place in a clear and concise manner to avoid confusion and deliver the intent and essence of your message efficiently. For proper operations, it is of utmost importance for you to possess strong communication skills to be able to get your point across. The primary aim of this Effective Communication Skills training is to enable participants with an understanding of the impact that their communication skills can have on others while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.
OBJECTIVES After attending this Effective Communication Skills training, delegates will be able to: Introduce a wide range of practical communication skills to the participants Deepen participants understanding and awareness of themselves and others and how to manage emotions and habits Clarify communication pitfalls and how to avoid them Enhance the participants ability to achieve results through working with others Provide opportunities for participants to assess their own communication skills
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Effective Communication Skills
WHO SHOULD ATTEND ? Effective Communication Skills training course is designed for: Business owners Managers Group leaders managing the teams Employees working at all levels
COURSE OUTLINE Day 1 Emotional Intelligence as Crucial Component of Communication
Understanding the barriers in communication The layers emotional intelligence and its impact on communicating Stress management and the role of optimum level of stress Managing emotions
Day 2 Communication Basics
Oral and written communication Non-verbal communication Active listening Giving and receiving feedback Assertiveness in communication Different communication styles Evaluating your communication style and its effectiveness Enhancing communication effectiveness
Day 3 Dealing with Conflict, Difficult People and Running Effective Meetings
Conflict resolution and negotiating skills Conflict management styles Facilitating meetings Communication systems Leaders as communication role models Knowledge management Self presentation techniques External relations Various styles of leadership and their impact on communication
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Effective Communication Skills
Day 4 Strategic and External Communication Skills
Statements of vision, mission and values Enhancing teamwork Motivational communication Coaching and mentoring skills Delegation
Day 5 Communicating for Influence: Building Impact
Communication and reasoning skills Storytelling Purpose-driven communication and influence Personal Impact Plan
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on inhouse@lpcentre.com for further information and/or to receive a comprehensive proposal.
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Effective Communication Skills
CONTACT INFO
DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON 47 – 49 Park Royal Road NW10 7LQ, London T: +44 (0) 20 80 900 464 E: info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Office 501 Clover Bay Tower, Business Bay
SCHEDULE Our Course timings commence at 09:00 and conclude at 13:00, followed by lunch on a daily basis.
T: +971 4 421 4616
KUALA LUMPUR No. 03-06-05,
REGISTRATION & PAYMENT
UOA Business Park, Jalan Pengaturcara U1/51A,
Please complete the registration form on the course
Section U1,
page & return it to us indicating your preferred mode
Kawasan Perindustrian Temasaya,
of payment. For Further Information, please get in touch with us.
40150 Shah Alam, Selangor T: +60 19-305 5694
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT www.lpcenter.com We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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