Effective Decision Making and Problem Solving
Effective Decision Making and Problem Solving
Management & Leadership
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Effective Decision Making and Problem Solving
INTRODUCTION In problem-solving, you identify and evaluate solution paths; in decision making, you make a similar discovery and evaluation of alternatives. In this course, participants will develop their skills in Problem Solving and Decision Making. Effective Decision Making and Problem Solving training course include skill development exercises in learning to apply problem-solving steps and tools, analyzing information to clearly describe problems, thinking creatively, being a contributing member of a problem-solving team, selecting the best approach for making decisions, creating a plan for implementing, evaluating, and following up on decisions, and to avoid joint decision making mistakes. Participants of this course learn how to tame creativity and use it to reveal new paths. They consider convergent and divergent thinking and consumer decision-making in the process and learn how to explore and define problems to keep time and effort for the most important issues, mastering the proven techniques of creative problem-solving.
OBJECTIVES At the end of the Effective Decision Making and Problem Solving, you will able to: Define what a problem is and the different types of problems Recognize the importance of dealing with the cause of a problem Identify barriers to solving problems and how to overcome them Understand the different techniques to define and resolve simple and complex problems Learn how to apply logical and creative approaches to solving problems and making decisions Learn techniques that will help you to understand the cause of the problem Practice brainstorming techniques and using mind maps Understand the framework of concurrent ideation techniques Realize why you shouldn’t blindly rely on intuition when making a decision Know how to work with team-based or group decisions Learn how to overcome paralysis by analysis while making a decision Exercise various tools and techniques for evaluating solutions Implement a solution and know how to track and monitor its application
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Effective Decision Making and Problem Solving
WHO SHOULD ATTEND ? Effective Decision Making and Problem-Solving training course is ideal for: Supervisors New and experienced Business Executives Senior and Middle Managers Project managers HR Managers All professionals involved in problem-solving and decision making All individuals who want to become better at making decisions
COURSE OUTLINE
Day 1 Introduction to Creativity
The process of creativity Creativity applies to all spheres of life, not just to art Common barriers to creativity Creativity vs Innovation
Introduction to Creative Problem-Solving Is creativity in problem-solving always necessary? Principles of creative problem-solving Divergent thinking Convergent thinking Frameworks for creative problem-solving
Day 2 Exploring and Defining Problems
Understanding the cause
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Effective Decision Making and Problem Solving
How to be sure if this problem is real Root cause analysis Kepner-Tregoe process Pareto analysis Understanding systems
Divergent Ideation Techniques Brainstorming Techniques Visual mapping techniques Using mind maps and fishbone diagrams Questioning Assumptions Context Mapping
Day 3 Convergent Ideation Techniques Pair & Share Technique How-How Diagrams PPCO Framework ALU Framework
Solution Analysis Using Logic vs. Intuition Viewing solutions in multiple ways The process of narrowing down solutions Creating rating charts Conducting risk analysis Individual vs team-based decisions Common Problems in decision-making and how to deal with them Cultural differences Quality of Data Accountability and transparency Trust
Day 4
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Effective Decision Making and Problem Solving
Making a Decision Styles of decision-making Understanding sensitivities Understanding paralysis by analysis How to deal with the ambiguity of outcomes Applying tools and techniques for evaluating solutions The Sunk Cost paradox Golden rules of decision-making Finalize decisions with the Decision Matrix
Day 5 Implementing the Solution Considering implementation in advance Planning and delegation Problem solved? – Tracking and evaluation Develop and review follow-up contingency actions Formulate an after-the-action review process Applying a risk assessment in decision-making
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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Effective Decision Making and Problem Solving
CONTACT INFO
DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON 47 – 49 Park Royal Road NW10 7LQ, London T: +44 (0) 20 80 900 464 E: info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Office 501 Clover Bay Tower, Business Bay
SCHEDULE Our Course timings commence at 09:00 and conclude at 13:00, followed by lunch on a daily basis.
T: +971 4 421 4616
KUALA LUMPUR No. 03-06-05,
REGISTRATION & PAYMENT
UOA Business Park, Jalan Pengaturcara U1/51A,
Please complete the registration form on the course
Section U1,
page & return it to us indicating your preferred mode
Kawasan Perindustrian Temasaya,
of payment. For Further Information, please get in touch with us.
40150 Shah Alam, Selangor T: +60 19-305 5694
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT www.lpcentre.com We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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