INTRODUCTION
EFQM Assessors come from a diverse range of organisations, from the private and public sectors, from SMEs to global multi-nationals, from industry, services and public sector. They bring a wide range of experience and knowledge to the assessment process.
This course has been designed to prepare individuals to complete an internal assessment of their organisation. This training will help create the internal capability and skills to run a self-assessment program for your organisation. Participants will benefit from a one-to-one coaching and feedback throughout the training.
During the course, participants will get to practice using a number of tools, from simple self-assessments to a full Award simulation. After the course, they will be able to decide which tools are best suited to supporting your organisation and how to get started.
OBJECTIVES
By the end of the EFQM : Internal Assessor Training Course, you will learn:
About various Self-assessment techniques, practice these tools and decide which is most suitable for your organisation
About The EFQM Excellence Model and its links to the Fundamental Concepts
How to use different self-assessment tools
Which option best suits your own organisation
How to practice interviewing and workshop techniques
To effectively apply the RADAR to produce value-adding performance analyses
analyse the ecosystem of an organisation to provide context for an assessment identify relevant strategic themes for an organisation and ask strategically important questions apply the EFQM diagnostic tools effectively prepare value-adding feedback for an organisation behave in a professional and sensitive manner during an assessment identify relevant good practices
WHO SHOULD ATTEND ?
The Internal Assessor Training is open to:
Anyone who has a deep interest in the EFQM Excellence Model and the Assessment process. This course will help you perform a self-assessment in your own organisation, and enable you to identify which tool is most suited to your organisation.
COURSE OUTLINE
Day 1
The EFQM Excellence Model
EFQM Excellence Model elements
The fundamental concepts of excellence
The EFQM Excellence Model criteria
Structure of results criteria
Structure of enablers criteria
The RADAR concept
Assessing using the model: fundamental concepts
Key information and strategic themes
EFQM management document structure
Key information overview
Strategic themes
Examples on strategic themes
Empowering people
STIBL s journey towards excellence
Day 2
Applying the RADAR to enablers
RADAR enablers
RADAR approach
RADAR deployment
RADAR assessment and refinement
RADAR questions to enablers
Applying RADAR to results
RADAR results
RADAR relevance and usability
RADAR performance
RADAR questions for results
Day 3
Assessing using the EFQM Excellence Model
What is the EFQM Excellence Matrix
Explore EFQM Excellence Matrix
Scoring enablers with the Matrix
Scoring the results with the Matrix
Examples of scoring (1 enabler & 1 result)
Reflection and lessons learned
Workshop approac
Site visit simulation
Purpose of site visit simulation
Example of site visit plan
Planning the details
Good interview practices
The impact of RADAR on interviews
Day 4
Writing feedback statements
Preparing detailed feedback
Feedback statements enablers
www.lpcentre.com
Poorly worded strength statements
Well worded strength statements
Poorly worded areas for improvement statements
Well worded areas for improvement statements
Feedback statements results
Poorly worded strength statements
Well worded strength statements
Poorly worded areas for improvement statements
Well-worded areas for improvement statements
Scoring using RADAR
The consensus and scoring process
Feedback scoring grids
Scoring at criterion part level
Scoring enablers
Scoring results
Scoring examples
Day 5
Feedback reports
Content of typical feedback report
Feedback against criteria
Building management summary
Tips on good feedback report
Applying the learning in your organization
Self-assessment options
Internal assessment Process
Running the assessment approach
