Essential skills for HR professionals Human Resources
INTRODUCTION
Pursuing an HR career is not for the faint of heart. Being responsible for making hiring and firing decisions, keeping watch over employee welfare and handling a company s most sensitive information isn t for everyone.
Whilst HR professionals are expected to understand and be able to implement HR practises and legislation, it is also important for them to possess the necessary soft skills to succeed in the profession.
Whether you re kickstarting your career in Human Resources, or you re a seasoned HR professional, developing good organization, communication, confidentiality and adaptability skills will help you manage your daily tasks and improve your productivity.
Essential skills for HR professionals training course is designed to provide managers with knowledge and skill in essential key HR areas from, the beginning of the employment relationship (i.e. Recruitment) to ending that relationship when it is necessary to do so (by reason of misconduct, poor performance or due to absence). It will empower managers and team leaders to confidently handle HR issues themselves but also recognise when they should be escalated within the business.
OBJECTIVES
By the end of the Essential skills for HR professionals training course, the participant will be able to :
Understand communication and explain its importance to the work of HR professionals.
Explains the main principles of business and report writing.
Produce written HR correspondence and sample HR reports.
Apply the basic skills of conflict resolution including influencing.
Explain the importance of customer service in HR and the steps to build the required mindset.
Apply basic coaching and counseling techniques in HR specific situations. Essential
Essential skills for HR professionals
WHO SHOULD ATTEND ?
Essential skills for HR professionals training course is ideal for:
Human Resource Professionals as team leader, supervisory and middle management level wishing to advance their career Managers at all levels who wish to consolidate, refresh and reinforce their knowledge and skills
Ideal for delegates who are intending to move into Human Resource management after a period of experience in line management
Line Managers wishing to develop a more thorough understanding of the key Human Resource practices so that they can manage their team more effectively
COURSE OUTLINE
Day 1
Human Resources and Communication
Definition of Communication
Communication in HR
Characteristics of an Effective HR Communicator
Questioning Techniques
Listening and Empathy
Interviewing Techniques:
The STAR Technique
The FACT Technique
The Probing Technique
The Leading Technique
Basics of Public Speaking
HR Business Communication and HR Report
Basics of Business Writing
Writing HR Reports
Common Mistakes in Writing HR Correspondence and Reports
Examples of HR Correspondence and Reports
Day 2
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Conflict Resolution: A Required Skill for HR Professionals
Definition of Conflict
Sources of Conflict in HR
Thomas Kilmann Conflict Model
Influencing Skills
Practical Applications in HR
Day 3
Client-Centric HR Departments
Definition of Customer Service
Internal Customers versus External Customers
The Importance of Customer Service in HR
HR Customers Who Are They!
Building a Customer Service Mentality in the HR Department
Day 4
Coaching and Counselling Employees and Line Managers
Coaching, Counseling and Mentoring
Importance of Coaching and Counselling to HR Professionals
Difference between Coaching, Counseling and Mentoring
The 5 Principles of Coaching:
Principle 1: Feedback
Principle 2: Accountability
Principle 3 Challenge
Principle 4: Tension
Principle 5: Systems
The TGROW Model of a Super Coach (Topic, Goal, Reality, Options, Will)
Day 5
Emotional Intelligence (EI): The Base for Honing HR Professional Competencies
Definition of Emotional Intelligence
Self-Awareness and Self-Management
The Importance of EI for HR Professionals
Developing EI Competencies Daily Applications in the HR Environment
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates.
Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford Street 25 N Row, London W1K 6DJ
+44 (0) 20 36 916 970
West London Office:
47 49 Park Royal Road London NW10 7LQ
+44 (0) 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719 dubai.training@lpcentre.com
KUALA LUMPUR
No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
+60 19-305 5694
www.lpcentre.com
www.lpcentre.com