Essentials
INTRODUCTION
The European Foundation for Quality Management (EFQM) Model is a globally-recognised management framework which allows organisations to achieve success by measuring where they are on the path towards transformation, helping them understand the gaps and possible solutions available, and empowering them to progress and significantly improve their organisation s performance.
The Model can benefit both organisations of any size or sector and individuals seeking a tried and tested management framework. So if you want to define a strong purpose, inspire leaders at every level and create a culture committed to driving performance, while remaining agile, adaptive and able to evolve for the future, then the EFQM Model is for you.
This course has been specially designed for professional leaders and administrative persons and individuals who are incharge of implementation of quality management and other leadership roles. The course will provide the necessary skills based on the EFQM model to create leader for tomorrow.
OBJECTIVES
By the end of the European Foundation for Quality Management (EFQM) Course you will be able to:
Understanding the concepts of EFQM model
Using the techniques for quality management to lead their organization to excellence
Assessment feedback report
Using the DMAIC approaches to understanding improvement
Using the business excellence matrix approach to create an Enable map for self-assessment
WHO SHOULD ATTEND ?
European Foundation for Quality Management (EFQM) Course is suitable for all organisational employees, but will particularly benefit:
Quality Managers or those responsible for Excellence within the organisation
HSE Managers
Managers, supervisors and staff involved, or likely to be involved, in internal review and evaluation of organisational structure, functions or activities
Risk and compliance managers
Operations, HR, Finance Managers and Internal Audit
Other management and staff who have an interest in performance, efficiency and effectiveness
COURSE OUTLINE
Day 1
Fundamentals of the EFQM Model
Understanding the need for change
Understanding the 8 basic concepts for excellence
Understanding the 9 Excellence model concept
Benefits of the RADAR logic( use for reviewing the performance of an organization)
Day 2
RADAR Logic and its Applications
Elements of the RADAR logic model
Use of RADAR with Enablers
Use of RADAR with Results
Learn the methods of providing feedback to management
Analysing the performance
Day 3
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EFQM and Levels of Excellence
Characteristics for excellence
How to move towards excellence?
Recognized EFQM schemes
Day 4
DMAIC Methodology
Understanding the DMAIC model (Define, measure, analyse, improve and Control)
How to implement the DMAIC model?
Improve performance using DMAIC model
Proven methods of Problem solving
Day 5
Documentation for EFQM Model Management
Elements of an EFQM model management document
Understanding the importance of using Enabler map for detail approaches
Business Excellence matrix and self-assessment
Review of the course and Question and Answer session
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
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