Excellence in Customer Care for Healthcare
Excellence in Customer Care for Healthcare
Customer Service
www.lpcentre.com
Excellence in Customer Care for Healthcare
INTRODUCTION This intensive 3-day program is designed to equip healthcare professionals with the essential skills and knowledge to deliver outstanding customer care in both Arabic and English. Through practical exercises, role-playing, and case studies, participants will learn how to communicate effectively, handle sensitive situations, and understand cultural nuances in a healthcare environment.
OBJECTIVES Upon completion of this course, attendees should be able to:
Understand the fundamentals of customer care in the healthcare industry. Communicate effectively with patients and their families in both Arabic and English. Demonstrate empathy and cultural sensitivity in interactions. Address sensitive and emotional situations with professionalism. Utilize patient feedback to improve customer care standards.
Excellence in Customer Care for Healthcare
WHO SHOULD ATTEND ? This course is ideal for:
Healthcare professionals including doctors, nurses, and administrative staff. Customer service representatives in healthcare settings. Healthcare managers aiming to improve customer experience. Medical students and trainees. Individuals interested in bilingual customer care within healthcare.
COURSE OUTLINE
Day 1 Fundamentals of Customer Care in Healthcare The importance of Customer Care in Healthcare First Impressions: The Essentials of Professionalism Basic Communication Skills in Arabic and English The Healthcare Provider-Patient Relationship Cultural Sensitivity in Healthcare Activity: Role-playing common scenarios
Day 2 Effective Communication and Empathy Active Listening and Expressing Empathy Communicating with Clarity in Arabic and English Handling Language Barriers and Translations Dealing with Sensitive Topics Patient Confidentiality and Ethics Activity: Creating a Comfortable Environment for Diverse Patient Groups
Excellence in Customer Care for Healthcare
Day 3 Addressing Challenges and Continuous Improvement Managing Emotional and Difficult Situations Complaint Handling and Conflict Resolution Gathering and Utilizing Patient Feedback Best Practices for Continuous Improvement in Customer Care Developing a Patient-Centric Culture Activity: Interactive Case Studies and Group Discussions
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
Excellence in Customer Care for Healthcare
CONTACT INFO DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON Oxford Street, 25 N Row, London W1K 6DJ +44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Business Bay, ParkLane Tower, Offices 718 - 719 +971 43 88 00 94
SCHEDULE Our Course timings commence at 09:00AM 12:45PM Or 01:00PM - 05:00PM.
dubai.training@lpcentre.com
KUALA LUMPUR No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang,
REGISTRATION & PAYMENT
50450 Kuala Lumpur +60 19 305 5694
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT We are committed to picking up and dropping off the participants from the airport to the hotel and back.
www.lpcentre.com