Giving and receiving constructive feedback
Giving and receiving constructive feedback Management & Leadership
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Giving and receiving constructive feedback
INTRODUCTION Becoming a manager is often an exciting and nerve-wracking time in your career: exciting for the whole new vistas it opens up; nerve-wracking because suddenly you’re responsible not just for your own work, but for that of others as well. And if you’re responsible for other people’s work, you need to be prepared to give feedback – both positive and negative. Giving good feedback is an essential part of a manager’s role, not only to get the best outputs but also to motivate and develop staff. It is doubly important when dealing with a performance challenge of some sort. Giving and receiving constructive feedback training course delivers the different feedback models and tips on how you can give feedback constructively and effectively. The Course helps participants develop skills in providing structured feedback for effective and lasting improvements.
OBJECTIVES By the end of this Giving and receiving constructive feedback training course, you will be able to: Understand the evidence behind giving effective feedback Improve knowledge, confidence and skills on how to give effective feedback Use feedback models to give and receive feedback Relate feedback into the development of the individual Encourage confidence and motivation in the feedback process Provide negative feedback and ways to improve Set future goals and gain commitment Always finish on a positive - appreciate the good
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Giving and receiving constructive feedback
WHO SHOULD ATTEND ? Giving and receiving constructive feedback Training course , is ideal for : Supervisors Team Leaders Managers Professionals who deliver feedback Professionals who receive feedback Anyone who instructs or supervises others Anyone who works in a team Anyone seeking to develop management skills
COURSE OUTLINE
Day 1 What is Constructive Feedback?
Defining what makes feedback constructive Explain why feedback is essential Why feedback must be constructive if it is to make a lasting difference to performance How feedback can help managers and organisations.
Day 2 Giving Constructive Feedback
Preparing objective evidence Planning the encounter When and where to give feedback Keeping it simple and to the point Delivering the feedback so that it is clearly understood, acceptable and actionable
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Giving and receiving constructive feedback
Getting the balance right between positive and constructive feedback Motivating the recipient to learn and change.
Day 3 Dealing with Emotion
The skills required to cope with emotional reactions, theirs and yours Using behavioural evidence to maintain objectivity Managing body language and tone of voice Keeping calm and resolving the problem Developing empathy, trust and rapport.
Day 4
Responding to Criticism
Avoiding the ‘defend/attack spiral’ Respecting their right to respond critically Active listening and sensitivity to the situation Asking the questions that help to clarify the situation Conveying ideas and information non-prescriptively
Day 5 Giving Feedback to Difficult People
Power and influence Dealing with hostility and aggression Managing conflict Staying on target to achieve required objectives
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Giving and receiving constructive feedback
The strategies for effective ‘win-win’ solutions Getting commitment to the solution or next step
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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Giving and receiving constructive feedback
CONTACT INFO
DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON 47 – 49 Park Royal Road NW10 7LQ, London T: +44 (0) 20 80 900 464 E: info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Office 501 Clover Bay Tower, Business Bay
SCHEDULE Our Course timings commence at 09:00 and concludeat 13:00, followed by lunch on a daily basis.
T: +971 4 421 4616
KUALA LUMPUR No. 03-06-05,
REGISTRATION & PAYMENT
UOA Business Park, Jalan Pengaturcara U1/51A,
Please complete the registration form on the course
Section U1,
page & return it to us indicating your preferred mode
Kawasan Perindustrian Temasaya,
of payment. For Further Information, please get in touch with us.
40150 Shah Alam, Selangor T: +60 19-305 5694
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT www.lpcentre.com We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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