INTRODUCTION
Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their managers expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development.
To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. Management Skills for Administrative Professionals training course gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.
OBJECTIVES
At the end of this Management Skills for Administrative Professionals Training course you will be able to :
Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
Meet dynamic work expectations by expanding your proactive capabilities
Clearly and confidently communicate and negotiate to manage conflicts and achieve results
Apply emotional intelligence and effective listening practices to your job
Use strategic diplomacy to handle office politics, difficult people and demanding situations
Use essential management skills to get the job done
Manage your time and your manager s expectations
Influence others to get their support and commitment
WHO SHOULD ATTEND ?
Management Skills for Administrative Professionals training course, is ideal for :
Administrative Assistants, Coordinators, Managers, and Officers
Office Assistants, Administrators, Managers and Supervisors
Project/Team/Department Assistants, Coordinators, Officers, and Leaders
Personal Assistants
Secretaries
Executive/Management Secretaries, Assistants, and PAs
COURSE OUTLINE
Day 1
The role and responsibility of administration manager
Identifying the responsibility and duty of the administration manager
The career development of administration manager
The function s positioning within your company
How to evaluate the performance of administration manager
Day 2
. Establishment and implementation of company policy
The content of internal policy
How to control properly
Why policy becomes nominal
Improving the execution of administration department Day 3
Communication and conflict management
How to transmit the information effectively from top to down
How to deal with delicate situations
Avoiding and solving conflicts
How to push other managers to cooperate with you
Day 4
Corporate culture and staff motivation
Building corporate culture
How to make the culture influence all employees
Motivating employees effectively
Establishing core value and position of administration department
Day 5
Manage Time and Priorities
Establish a Systematic and Efficient Approach to Work Using Prioritization and Time Management Strategies
Identify Strategic Uses of Technology to Manage Information and Better Utilize Time
Evaluate Current Roles and Responsibilities to Identify Activities That Can Be Delegated
