Mastering Quality Management: ISO 9001:2015 Comprehensive Training Course
INTRODUCTION
Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance and increase customer satisfaction. ISO 9001:2015 would help your organisation deliver and drive continual improvement in your services.
This course is an introduction for individuals with little or no previous knowledge of ISO 9001 or a Quality Management System (QMS). Essentials of ISO 9001:2015 provides a general understanding of the necessary concepts of the ISO 9000 series of standards and the impact of the requirements on the day-to-day operations of organizations in any industry. The course explains the clauses of ISO 9001:2015, providing a foundation for understanding quality management principles. It would help you identify the structure and requirements of an effective QMS. You will gain the required skills to conduct a baseline review of your organization s current position and implement the key principles of ISO 9001:2015.
OBJECTIVES
By the end of this course, participants should be able to:
Learn the fundamental principles to Quality Management Systems (QMS)
Understand the benefits of adopting an efficient QMS to improve service quality.
Understand key concepts, clauses and requirements of ISO 9001:2015
Establish a framework for implementing ISO 9001:2015 following the PDCA cycle (Plan-Do-Check-Act).
Conduct a baseline review of your organization s current position with regard to ISO 9001:2015.
Develop your knowledge on how to plan for improvement and rectify errors.
Implement key requirements of ISO 9001:2015 in your organisation.
WHO SHOULD ATTEND ?
Anyone working with quality management system (QMS) standards, the objective of this course is to provide participants with a comprehensive introduction to ISO 9001:2015.
Managers with responsibility for products and services;
Directors with accountability for the effectiveness of a QMS;
Those who need to understand ISO 9001:2015 as part of their job role;
Those with responsibility for business improvement and customer relationships;
Those involved (or who will be involved) in the implementation or maintenance of a QMS;
Those new to auditing wishing to gain a basic knowledge of Quality Management and ISO 9001.
COURSE OUTLINE
Day 1
Introduction to Quality Management and ISO 9001:2015
Overview of ISO 9001:2015 and its relevance
Quality Management Principles
Introduction to the structure of ISO 9001:2015
Understanding the Annex SL framework
Identifying key interested parties and risk-based thinking
Day 2
Context of the Organization
In-depth analysis of organizational context
Needs and expectations of interested parties
Determining the scope of the QMS
Understanding and managing external and internal issues
Interactive workshop on aligning QMS with organizational context
Leadership and Commitment
Role of top management in QMS
Establishing a quality policy
Roles, responsibilities, and authorities in QMS
Leadership's role in promoting a quality culture
Case studies of effective leadership in quality management
Day 4
Planning for the QMS
Addressing risks and opportunities
Setting quality objectives and planning to achieve them
Change management strategies
Developing a comprehensive risk management framework
Group exercises on creating actionable quality plans
Day 5
Support and Resources
Identifying and managing resources for QMS
Importance of competence, training, and awareness
Creating and maintaining documented information
Strategies for effective communication and awareness in QMS
Workshop on resource allocation and management
Day 6
Operation Part 1
Operational planning and control
Requirements for products and services
Control of externally provided processes, products, and services
Interactive session on design and development of services
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Day 7
Operation Part 2
Control of production and service provision
Release of products and services
Control of nonconforming outputs
Practical exercises on operational control and process improvement
Day 8
Performance
Evaluation
Monitoring, measurement, analysis, and evaluation
Internal audit methodology and practices
Management review mechanisms
Implementing KPIs and performance metrics
Workshop on developing an internal audit program
Day 9
Improvement Part 1
General concepts of improvement in QMS
Identifying and selecting opportunities for improvement
Corrective actions and problem-solving techniques
Case studies on successful QMS improvements
Day 10
Improvement Part 2 and Course Wrap-Up
Continual improvement strategies
Implementing and managing a culture of continuous improvement
Review of ISO 9001:2015 requirements and best practices
Final assessment and certification
Feedback session and course conclusion
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
