Performance Measurements, Continuous Improvement & Benchmarking
Performance Measurements, Continuous Improvement & Benchmarking
Management & Leadership
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Performance Measurements, Continuous Improvement & Benchmarking
INTRODUCTION Effective performance management is essential to businesses. Through both formal and informal processes, it helps them align their employees, resources, and systems to meet their strategic objectives. It works as a dashboard too, providing an early warning of potential problems and allowing managers to know when they must make adjustments to keep a business on track. Performance measurement is a way of tracking what goes on in your business. It’s vital to improving the weak points without undermining your business’s strong points. Choose the right metrics, and you’ll be well on your way to success. Performance Measurements, Continuous Improvement and Benchmarking training course, provides the methods, tools and techniques required to improve performance and productivity by integrating strategy, operations and projects with a performance measurement, framework that will work in traditional environments and enhance Lean and Agile methods when they are used.
OBJECTIVES By the end of the Performance Measurements, Continuous Improvement and Benchmarking training course,, participants will be able to:
Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking Show how these activities play a part in helping their organization perform at a higher level Determine methods for generating and implementing effective performance measures Use a process improvement and benchmarking methods Integrate performance measures with relevant Lean and Agile tools to increase productivity
Performance Measurements, Continuous Improvement & Benchmarking
WHO SHOULD ATTEND ? Performance Measurements, Continuous Improvement and Benchmarking training course, is ideal for : General Managers Operational Managers Maintenance Managers Maintenance & Reliability Engineers Technical managers & supervisors Quality Managers
COURSE OUTLINE
Day 1 Performance Measurement: The Starting Point for Improvement The Need for Performance Measurement The impact of Lean and Agile methods Data Use and Abuse: How to use Data Constructively Selecting the ‘vital few’ Performance Measures Performance measures in Operations and Projects Current good practice in Performance Measurement
Day 2 Using Measurements for Continuous Improvement Understanding Variation: The key to understanding performance What histograms, run charts and control charts tell us about performance The Range and Standard Deviation Introduction to Control Charts How to Improve a Process Problem and Mission Statements
Performance Measurements, Continuous Improvement & Benchmarking
Day 3 An Overview of Lean and Agile Tools and Techniques What are Lean and Agile? The key principles of Lean management Project failures and the origins of Agile The fusion of Lean and Agile approaches – the current state of the art Analysing a Lean and Agile process or project Applying the tools and techniques in practice
Day 4 Benchmarking, Measurement and Improvement Benchmarking process and project performance Identifying causes of problems, and potential solutions through benchmarking Demonstrating the link between a cause and its effect Investigating Relationships between Variables The role of Knowledge Management How the tools integrate with Lean and Agile methods
Day 5 Running a Successful Benchmarking Project Scoping and planning benchmarking study Identifying and selecting benchmarking Metrics & Partners Running effective Lean and Agile projects and processes Integrating performance management with Lean and Agile The role of benchmarking in change management
Performance Measurements, Continuous Improvement & Benchmarking
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
Performance Measurements, Continuous Improvement & Benchmarking
CONTACT INFO
LONDON DOCUMENTATION
Oxford Street Offices: London - Oxford St.
High-Quality material has been prepared by the LPC team for distribution
to delegates. In addition, a special note pad to facilitate note-taking will25 be N Row, London W1K 6DJ provided.
CERTIFICATES
T: +44 (0) 20 80 900 464 Park Royal offices: 47 – 49 Park Royal Road
NW10 7LQ Accredited Certificate of completion will be issued to those who attend London & successfully complete the programme.
T: +44 (0) 20 80 900 464 E: info@lpcentre.com
SCHEDULE Our Course timings commence at 09:00 and conclude at 13:00.
DUBAI Office 501
REGISTRATION & PAYMENT
Clover Bay Tower, Business Bay T: +971 4 421 4616
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
KUALA LUMPUR No. 03-06-05,
CANCELLATION AND REFUND POLICY
UOA Business Park, Jalan Pengaturcara U1/51A,
Delegates have 14 days from the date of booking to cancel and receive a
Section U1,
full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds.
Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
For more details about the Cancellation and Refund policy, please visit T: +60 19-305 5694 www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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