Preparation Course for Certified Manager of Quality/Organizational Excellence (CMQ-OE - ASQ)
INTRODUCTION
High-quality products and services help businesses establish themselves as frontrunners within their industries. Quality assurance and management professionals play a vital role within organizations in applying principles of product, service quality, and control.
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) leads and champions process improvement initiatives that can have a regional or global focus in various service and industrial settings.
A CMQ/OE course facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future
OBJECTIVES
At the end of the Certified Manager of Quality/Organizational Excellence (CMQ/OE) preparation course, you will get:
Comprehend the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
Define and describe the leadership's role, including organizational structure, leadership challenges, teams and team processes to lead an organization.
Prepare and deploy a strategic plan considering various environmental factors.
Understand the influence of various management elements and methods on organizational excellence.
Apply various quality management tools for problem-solving, process management and performance measurements.
Analyze the importance of customer identification, segmentation and customer relationship management.
Develop, evaluate and manage the supply chain.
Create training plans and evaluate training effectiveness after deployment.
Apply the elements of the Body of Knowledge (BOK) to further focus their preparation efforts.
Elaborate, through discussions, the main concepts in each BOK components.
Open their thinking approach in preparation for the constructed response examination section.
Practice sample tests.
WHO SHOULD ATTEND ?
Certified Manager of Quality/Organizational Excellence (CMQ/OE) preparation course is ideal for:
Quality Auditors
Process Engineers
Quality Managers
Manufacturing Professionals
Quality Improvement Professionals
Consultants
Quality Assurance Professionals
Production Staff
Professionals who are looking to understand the CQE Body of Knowledge
Professionals looking to take up the ASQ-CQE certification exam
COURSE OUTLINE
Day 1
Management and Leadership
Quality Philosophies and Foundations
The Quality Management System (QMS)
ASQ Code of Ethics for Professional Conduct
Leadership Principles and Techniques
Facilitation Principles and Techniques
Communication Skills
Customer Relations
Supplier Management
Barriers to Quality Improvement
Day 2
The Quality System
Elements of a Quality System
Documentation of the Quality System Preparation Course for
Quality Standards and Other Guidelines
Quality Audits
Cost of Quality (COQ)
Quality Training
Day 3
Product and Process Design
Classification of Quality Characteristics
Design Inputs and Review
Technical Drawings and Specifications
Design Verification
Reliability and Maintainability
Day 4
Product and Process Control
Tools
Material Control
Acceptance Sampling
Measurement and Test
Metrology
Measurement System Analysis (MSA)
Day 5
Continuous Improvement
Quality Control Tools
Quality Management and Planning Tools
Continuous Improvement Techniques
Corrective Action
Preventive Action
Quantitative Methods and Tools
Collecting and Summarizing Data
Quantitative Concepts
Probability Distributions
Statistical Decision-Making
Relationships Between Variables
Statistical Process Control (SPC)
Process and Performance Capability
Design and Analysis of Experiments
Day 7
Risk Management
Risk Oversight
Risk Assessment
Risk Control
Day 8
Project Management
Project management basics
Project planning and estimation tools
Measure and monitor project activity
Project documentation
Day 9
Customer-Focused Organization
External customers
Customer segmentation
Qualitative assessment
Customer Relationship Management
Customer needs
Customer satisfaction and loyalty
Customer service principles
Multiple and diverse customer management
Day 10
Supply Chain Management
Supplier selection and approval
Supplier risk management
Supplier communications
Supplier performance
Supplier improvement
Supplier certification, partnerships, and alliances
Supplier logistics and material acceptance
Training and Development
Training plans
Training need analysis
Training material, development, and delivery
Training effectiveness and evaluation
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
