INTRODUCTION
A Certified Quality Auditor (CQA-ASQ) evaluates and determines all aspects of a quality system and judges its level of allegiance to the standards set forth by the industrial management and quality evaluation and control systems, thus the Certified Quality Auditor exam examines and tests the skills of candidates for the above-mentioned movements. This exam investigates and gauges the understanding of the candidates regarding standards and principles of auditing, its techniques of evaluating, questioning, etc
This review course is designed to assist in preparing each student for the CQA exam. These examinations are offered through the American Society for Quality (ASQ). Completion of these review programs through QC Training Services, Inc. will not guarantee that you will pass the exam, but will offer a broad review, and greatly increase your probability of success in obtaining your certification. Exam applications are obtained through ASQ and must be completed and approved on or before the ASQ application deadlines.
This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future
OBJECTIVES
At the end of the Certified Quality Auditor Certification Preparation, you will be able to:
Successfully pass the Certified Quality Auditor in the first attempt
Understand the roles and responsibilities of the auditor
Confidently conduct internal/external quality management system audit
Acquire an understanding of the content covered by the five main domains in the CQA Body of Knowledge.
Become familiar with questions similar to those within the ASQ CQA exam.
WHO SHOULD ATTEND ?
Certified Quality Auditor Certification Preparation program is designed for : Individuals involved with quality auditing, those who support the auditing functions within an organization, and those looking to achieve their ASQ CQA certification should attend this training.
COURSE OUTLINE
Day 1
Auditing Fundamentals
Types of Quality Audits
- Method
- Auditor-auditee relationship
- Purpose
- Common elements with other audits
Purpose and Scope of Audits
- Elements of purpose and scope
- Benefits of audits
Criteria to Audit Against Roles and Responsibilities
Professional Conduct and Consequences of Auditors
- Professional conduct and responsibilities
- Legal consequences
- Audit credibility
Day 2
Audit Process
Audit Preparation and Planning
Elements of the audit planning process
Auditor selection
Audit-related documentation and considerations Logistics
Auditing tools and working papers
Auditing strategies
Auditing plan
Audit performance
On-site audit management for the auditor
On-site audit management for the auditee
Opening meeting
Audit data collection and analysis
Establishment of objective evidence
Organization of objective evidence
Exit and closing meetings
Audit Reporting
Report development and content
Effective reports
Final audit report steps
Audit Follow-Up and Closure
Elements of the corrective and preventive action (CAPA) process
Review of corrective and preventive action (CAPA) plan
Verification of corrective and preventive action (CAPA)
Follow-up of ineffective corrective and preventive action (CAPA)
Audit closure
Day 3
Auditor Competencies
Auditor Characteristics
On-Site Audit Resource Management
Conflict Resolution
Communication and Presentation Techniques
Interviewing Techniques
Use open-ended or closed question types
active listening, paraphrasing, and empathy
and respond to non-verbal cues
when and how to prompt a response
Day 4
Program
Management
and Business Applications
Audit Program Management
Senior management support
Staffing and resource management
Auditor training and development
Audit program evaluation
Internal audit program management
External audit program management
Best practices
Organizational risk management
Management review input
Electronic records and computerized system considerations
Business and Financial Impact
Auditing as a management tool
Interrelationship of business processes
Cost of quality (COQ) principles
Day 5
Quality Tools and Techniques
Basic Quality and Problem-solving Tools
Process Improvement Techniques
Basic Statistics
Measures of central tendency
Measures of dispersion
Qualitative and quantitative analysis
Process Variation
Common and special cause
Process performance metrics
Outliers
Sampling Methods
Change Control and Configuration Management
Verification and Validation
Risk Management Tools
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
