Process
INTRODUCTION
Process Management refers to aligning processes with an organization's strategic goals, designing and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively.
When it comes to understanding and improving processes, the science and art of process mapping becomes very handy. This is the main theme of this course which aims to develop process mapping skills for participants by helping them understand the different types of process mapping approaches from simple flow charts to value stream mapping.
In this Process Management Mapping and Improvement training course, delegates will acquire the knowledge and skills to map and model their business processes from enterprise level through to detailed workflow level. The training course provides a step-by-step approach to effectively map, measure, analyze and improve processes to ensure that business process models accurately reflect the current as is reality define an optimized to be state that can form the basis of a process improvement program.
OBJECTIVES
By the end of the Process Management Mapping and Improvement training course, you will be able to:
Understand business processes and their components
Apply process mapping, measurement and analysis methods and techniques
Define processes using a subset of Business Process Modeling Notation (BPMN)
Diagnose the health of a business process
Use process improve techniques to transform business processes
WHO SHOULD ATTEND ?
Process Management Mapping and Improvement training course, is ideal for :
Business managers
Operations managers
Business process analysts
Process owners
Business and systems analysts
Information technology professionals
BPM project leaders
BPM project team members
Quality specialists
COURSE OUTLINE
Day 1
Process Definitions and Elements
Process Definition.
Process Approach to Improvement.
Advantages of Process Mapping. Elements of a Process.
Benefits of Process Maps.
Attributes of a Process Map: Who Is the Customer?
What Is Critical to their Satisfaction?
Where Can we Obtain Process Performance Data?
How Well Do our Processes Satisfy their Needs?
What Is our Business Value Chain?
What Is Process Efficiency and Effectiveness? Stakeholders Analysis
Day 2
Comprehending Process Approach as per International Quality Standards
Comprehending Process Approach
Process Characteristics
The Plan-Do-Check-Act (PDCA) Approach
Opportunities in Terms of Reducing Cycle Time, Defects and Non-Value-Added
Day 3
Process Assessments Approaches
Key Terms
Mapping Process
Kinds of Mapping Tools
Simple Flow Charting
Geo Graphs, Spaghetti/Workflow Diagrams.
Swim Lane (Deployment) Flowcharts.
Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects).
Value-Added/Non-Value-Added Analysis.
Value Stream Maps.
Cycle Time Map.
Process Hierarchy.
Process Maps Symbols.
IDEFO Process Map. Non-Value-Added Analysis
Lean Thinking to Reduce Waste in Processes.
The Eight Types of Waste Found in Processes.
5S A Framework to Organize and Maintain your Workplace.
Failure Mode and Effects Analysis (FMEA).
Day 4
Process Analysis and Improvement
Customer Oriented Processes. Support Oriented Processes.
Management Processes.
Diagnosis of a Process.
Analysing and Improving a Process. Turtle Diagram.
Using Process Maps to Identify Root Causes. 12 Cornerstone Tools to Process Streamlining. Problem-Solving Techniques.
Process Auditing as a Tool for Continuous Improvement.
Process Mapping in Six Sigma Projects.
Day 5
Process Measurement and Benchmarking
Why Measure?
Setting Targets
Process KPIs.
Benchmarking and the Balanced Scorecard.
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com