INTRODUCTION
Collection specialist oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. They also observe and review the interactions of staff members with clients to ensure that collections are done according to company policies and regulations. Collections specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. They must locate those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of their employer. Common responsibilities for a collections specialist include: Professional collection specialist course will help you do just that identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency, locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt and lastly will teach you how to communicate with the sales department to maintain accurate and updated information on client accounts and payments
After completing this course on Professional collection specialist (PCS) , the participant shall be able to learn to contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit, processing customer payments, account adjustments and customer refunds where appropriate and reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
OBJECTIVES
After successful completion of this course you would be able to :
Practical exam training
Explanation through case studies
Solving previous years exam questions
Interact with fellow students and the instructor, who is on hand to give advice and promptly respond to questions in the discussion forums.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.
WHO SHOULD ATTEND ?
The course on professional collection specialist designation (PCS) is implied for: Collectors
Anyone with consumer interactions
Anyone new to the collection industry
COURSE OUTLINE
Day 1
FDCPA Essentials for the ARM Industry
FDCPA Essentials
Understanding the consumer s rights
Responsibilities under the FDCPA as a professional debt collector
Day 2
FDCPA Essentials for the ARM Industry-2
The Fair Debt Collection Practices Act
Identify restrictions on the method and timing of collection communications.
Explain the purpose of the FDCPA and its implementing Regulation F.
Identify the conditions and restrictions on the timing and method of collection communications with consumers.
Day 3
Right Party Contact ( RPC )
Determine a Right Party Contact ( RPC ) with whom you may discuss the debt
Limited Content Message ( LCM )
Mini-Miranda Disclosure
Recognize and respond to consumer communication preferences, disputes, and attorney involvement
Name the two federal agencies that enforce the FDCPA and explain the consequences of violations
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Day 4
Essential Collection Skills and Techniques
Human Communication is our Business
Build Rapport; Conquer Interference
Ready, Set, Goal! Steps to Success
Day 5
Essential Collection Skills and Techniques-2
Verify the Consumer
Identify Yourself
Request Payment in Full
Pause
Ask About and Listen for Challenges
Negotiate Solutions
Confirm Arrangements
Close the Call
Previous Exam Questions | CASE STUDIES
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
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