Quality Management System and ISO 9001:2015
INTRODUCTION
Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance and increase customer satisfaction. ISO 9001:2015 would help your organisation deliver and drive continual improvement in your services.
This course is an introduction for individuals with little or no previous knowledge of ISO 9001 or a Quality Management System (QMS). Essentials of ISO 9001:2015 provides a general understanding of the necessary concepts of the ISO 9000 series of standards and the impact of the requirements on the day-to-day operations of organizations in any industry. The course explains the clauses of ISO 9001:2015, providing a foundation for understanding the quality management principles. It would help you identify the structure and requirements of an effective QMS. You will gain the required skills to conduct a base-line review of your organization s current position and implement the key principles of ISO 9001:2015.
OBJECTIVES
By the end of the Quality Management System and ISO 9001:2015 Course you will be able to:
Learn the fundamental principles to Quality Management Systems (QMS)
Understand the benefits of adopting an efficient QMS to improve service quality.
Understand key concepts, clauses and requirements of ISO 9001:2015
Establish a framework for implementing ISO 9001:2015 following the PDCA cycle (Plan-Do-Check-Act).
Conduct a baseline review of your organization s current position with regard to ISO 9001:2015.
Develop your knowledge on how to plan for improvement and rectify errors.
Implement key requirements of ISO 9001:2015 in your organisation.
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WHO SHOULD ATTEND ?
This Quality Management System and ISO 9001:2015 Course is ideal for:
Anyone working with quality management system (QMS) standards, the objective of this course is to provide participants with a comprehensive introduction to ISO 9001:2015.
Managers with responsibility for products and services; Directors with accountability for the effectiveness of a QMS; Those who need to understand ISO 9001:2015 as part of their job role; Those with responsibility for business improvement and customer relationships;
Those involved (or who will be involved) in the implementation or maintenance of a QMS; Those new to auditing wishing to gain a basic knowledge of Quality Management and ISO 9001.
COURSE OUTLINE
Day 1
Overview of ISO 9001:2015 and its relevance to a business/quality management system
Identifying key interested parties, the key issues of business and risk-based thinking
Communication, resources, training, competence and documented information
Quality Management Principles and the key components of a QMS
Annex SL as a framework for all management system standards
Process approach and how it is used in quality management
How a QMS establishes a culture of continual improvement
Leadership and management commitment
Day 2
Quality Management in the context of your organisation
Understanding the organisation in relation to quality management
Understanding the needs and expectations of key stakeholders
Quality Management System (QMS) and processes
Determining the scope of QMS
Quality Management System and ISO 9001:2015 www.lpcentre.com
Day 3
The Role of Leadership
Commitment to quality management
Customer Focus
Establishing a quality policy
Organisational roles, responsibility and authorities
Planning
Addressing risks and opportunities
Determining quality objectives and plans to achieve them
Change management undertaking changes in a planned and systematic manner
Day 4
Support for the Quality Management System
Resource requirement
Organisational knowledge and competences
Raising awareness, developing a communication strategy
Documentation requirement
Operation
Operational planning and control
Design of services and determination of requirements including service review
Day 5
Performance Evaluation
Monitoring, measurement, analysis and evaluation
Internal Audit and performance evaluation
Management review
Making Improvement to Quality
General improving processes, services and the quality management system
Taking corrective action
Putting in place a system of continual improvement.
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates.
Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com