INTRODUCTION
The modern office administration function is all about providing a professional supporting role to a team requires excellent time management, planning and prioritization skills in order to support different roles and conflicting needs. This practical and highly popular course rapidly develops the key skills and knowledge that enable the new and developing office professional to maximize their contribution to the manager, team and organization.
The Highly Productive and Effective Administrator Training course shows you how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organization s goals also it covers the best ways of organizing your archive and how to manage your documents and all information. Participants will study how to design and develop an experimental electronic archive. This course is intended to develop the interpersonal and professional skills required for office administrators and personal assistants. Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their role successfully.
OBJECTIVES
By the end of The Highly Productive and Effective Administrator Training course you will be able to:
Define and understand the role of productivity and effectiveness of office administrator.
Develop self-leadership capabilities which will enable professional advancement.
Build excellent relationships with people at all levels.
Organize and plan for the best performance and utilization of their time at the office.
Define your role and what is required of you more clearly.
Build rapport and effective working relationships.
Raise your profile at meetings or briefings by participating effectively.
Increase your position of influence within the workplace.
Achieve objectives by using time effectively and increase others'' confidence in you by adopting proactive work routines.
Implementing time management skills using tools available of the computer
Using the latest technology in order to save and retrieve information
Understand the key principles and technologies of document management, records management, content management and knowledge management and how they fit together
WHO SHOULD ATTEND ?
The Highly Productive and Effective Administrator Training course is ideal for:
Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.
COURSE OUTLINE
Day 1
Productivity and Effectiveness: Gateways to the 21st Century Administrator
What Is Productivity?
Efficiency versus Effectiveness: Differences and Practical Uses
Optimizing Quality and Quantity of Production through Streamlining
Signs of Inefficiencies at your Office
Work-Breakdown Structures
Effective Self-Leadership
Self-Leadership as a Prerequisite for Leading Others
Understanding What Makes you Tick : Personal Values
Performing a Personal SWOT Analysis
Building on your Talents
Becoming More Proactive
Day 2
The Thinking Administrator
Using Different Thinking Techniques to Boost your Professionalism
Using Creativity as a Business Tool
Mental Blocks and Ways to Overcome Them
Brainstorming your Best Options
Solving Office Problems (and Turning Them into Opportunities)
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Kaizen: Focusing on Continuous Improvements
Learning Styles for Professional Development
Day 3
The Power of Your Attitude
What is Attitude? Uses of Attitude
Perceptions, Beliefs and their Effect on Attitude
Going Beyond a Positive Attitude
Making Things Happen: The Can-Do Attitude
Using your Attitude for Professional Excellence
Day 4
Developing your Work Relationships
BuildingRapport with your Manager, Colleagues and Clients
Adaptingto Different Working Styles
Navigating through People Problems and Problem People
Enhancing your Presentation/Self-SellingSkills
Applyingthe Principles of Emotional Intelligence
Best Practices for Delivering Positive Feedback
Day 5
Organizing and Planning for Best Performance
Setting Challenging Performance Goals
Putting Key Performance Indicators (KPIs) to Work
Utilizing Planning Strategies/Forward Thinking
Personal Action-Planning
Developing a Filing/Document Management System
Acquiring Stamina and Resistance to Stress
