INTRODUCTION
Policies and procedures should be one of the first places managers and staff go to when they have any doubts about what they should do.
Poor or missing policies and procedures are some of the main reasons why staff find themselves stuck, wasting time or making mistakes. Sometimes, they have to deal with contradictory information. They can also find it hard to find the right advice quickly.
But with clear, active and specific writing, every employee or stakeholder will know where they stand and how they should act in any professional situation.
This course will prepare delegates to create effective policies and procedures, vital reports, and other related documents such as Specifications and Standards.
The focal point of this course will be on making these effects within the organisation and consider issues for example compliance, language, and hierarchical culture.
OBJECTIVES
By the end of this Writing Effective Policies and Procedures Training Course, you will be able to :
Create professional documents
Identify the main clauses that appear in them
Understand real examples of policies and procedures
Understanding of methods used in drafting effective policies and procedures
Avoid ambiguity and uncertainty
Apply methods to highlight potential problems with existing Policies and Procedures and improve their effectiveness
Increase working knowledge of implications and potential problems with Policy and Procedures
Better awareness of the commercial impact of drafting issues
Improve the ability to reduce the risks
Gain an opportunity to review Policy and Procedures and understand their importance to business
Understand the different roles of documents
Learn drafting skills that will be usable in a wide range of situations
Have the chance to practice drafting skills in a non-threatening environment
Improve their strategic thinking on how to develop Policy and Procedures documents
Learn practical techniques for the drafting of Policy and Procedures
Illustrate the impact of non-compliance and build fully compliant procedures
Demonstrate ability to manage and reduce risk effectively
WHO SHOULD ATTEND ?
Writing Effective Policies and Procedures Training Course ideal for:
Staff responsible for writing policies and procedures will greatly benefit from this programme.
Managers at all levels who wish to consolidate, refresh and reinforce their knowledge and skills
Quality Assurance Professionals
Human Resource Professionals
Policies Owners and Writers
COURSE OUTLINE
Day 1
Introduction to Policy & Procedure Writing
Introduction
Why Policies are important
What makes a decent policy
The structure of policy and procedures
How to Start Writing Policies and Procedures
How to Write Procedures to Increase Control
Writing Procedures for Results
Day 2
Setting up a Governance Policy Framework for Policies and Procedures
The legal and compliance role of Policies and Procedures
The review process and approval
The rationale of writing disclaimers
The role of policy and procedures
What needs to be included
Who should be included
The review process
The approval process
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Writing styles
Incorporation and editing of different documents; integrating into one style
Day 3
Implementation of policy and procedures
Auditing and Monitoring policy and procedures
Maintaining a strategic distance from equivocalness
Quality Management Standards ISO 900
Management Commitment: The Key to Getting Procedures Used
How to ensure staff compliance holding users responsible
How to notify users
Special Cases
Notifying Managers first
Meeting Work Plans and Notification Forms
Resistance factors and Dealing with resistance
Day 4
Standard Operating Procedures (SOPs) Format
Authorization, Production and Distribution of SOPs
Revising and Updating Policies and Procedures
Creating good manuals and handbooks
What to put in a manual or handbook
Design elements
Production elements
Distribution issues
Day 5
Case Studies Analysis
Creating a Perfect document
Verification
Validation
Editing
Proofreading
Who Reviews?
Board/Delegated Authority Ratification and Review Process
Optional Group workshop/exercises
Group discussion
Course review/wrap-up
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates.
Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
LONDON
Oxford Street Offices:
London - Oxford St.
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
25 N Row, London W1K 6DJ
T: +44 (0) 20 80 900 464
CERTIFICATES
Park Royal offices:
47 49 Park Royal Road
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
London NW10 7LQ
T: +44 (0) 20 80 900 464
E: info@lpcentre.com
SCHEDULE
Our Course timings commence at 09:00 and conclude at 13:00.
REGISTRATION & PAYMENT
DUBAI
Office 501
Clover Bay Tower, Business Bay
T: +971 4 421 4616
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
KUALA LUMPUR
No. 03-06-05,
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds.
For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
T: +60 19-305 5694
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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