Disturbance Report Modern service request management
Enjoy greater control, perfect visibility and increased efficiency in handling your service requests Today, email is the method of choice in handling ship-related service requests. Everybody who has to organize service requests by using emails and public folders knows the downsides: Fragmentation of data, loss of information and difficulties with finding the information you urgently need. Disturbance Report lets you focus on handling your service requests, without the hassle of email. Connect your crew on board and ashore over one platform. The Disturbance Report unleashes new potentials of cooperation. Your crew can create standardized service requests which contain detailed information such as grade of importance, attachments and the plan of corrective action. After synchronization
with Cloud Fleet Manager the service requests will be immediately available on the dashboard of your responsible superintendent and corrective actions can be taken quickly. Verify content, assign certain users to solve the request, monitor the progress and communicate with all participants using comments. To change the status simply drag and drop the service requests into different lists. The crew on board will be able to monitor your progress instantly. Since all related changes will be visible for everyone involved, they will benefit from enhanced transparency, data quality and cycle times. The Disturbance Report presents a new way of collaboration between the office and the fleet.
Efficient
Collaborative
Transparent
Integrated
Save costs and time due to efficient service request handling.
Easily exchange information between office and fleet.
Instantly see who is in charge and track the latest changes.
Benefit from the deeply integrated environment provided by CFM.
User experience
Clear information
Team workflow
It is amazingly simple to get a clear overview of all service requests you, your inspection team or any other user were assigned to. You can also just focus on critical service requests by switching the individual views with one click. You want to change the status of a service request? Simply move it to the relevant status using drag and drop.
Who initiated the service request? Which corrective action plan was agreed upon? What is the currrent status? Finding all information related to a service request can become a nightmare when dealing with emails. Not with our Disturbance Report. Just open a service request and you will find all the information you are looking for.
Service requests demand the action of superintendents, purchasers, your crew on board or even third party vendors. Disturbance Report will assist you to build efficient workflows – without hassle. Initiate a service request onboard or ashore, identify your action team and perform. Cooperating on a service request has never been easier.
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About Hanseaticsoft Hanseaticsoft, founded in 2009 by Alexander Buchmann, is the leading provider of cloud-based software solutions that address the whole range of shipping processes and operations. It was formed in Hamburg, third largest container port in Europe. Mr. Buchmann and his team gathered experience in an IT department of a medium-sized shipping company. By developing the Cloud Fleet Manager, Hanseaticsoft is realizing their and their customer’s ideas of a new software concept, which provides access to new, more efficient technologies and is characterized by its ease of use. Today Hanseaticsoft has more than 50 employees and since March 2017, Lloyd‘s Register one of the world‘s largest ship classification societies holds a share in the software company.
www.cloudfleetmanager.com