THE BUSINESS MAGAZINE
CELEBRATING 50 YEARS Chamber's tradition of leadership and progress since 1968 • page 26
2ND QTR 2018
COMMUNITY FOCUSED
How "The Old Reliable" has stood the test of time
HIRING THE RIGHT PERSON Tips for finding the right fit for your company
Expanding World-Class Healthcare
Lee’s Summit Medical Center is expanding to serve our community. As our community grows, so do we. Lee’s Summit Medical Center continues to invest in state-of-the-art technology, introduce new services and expand our hospital to meet the growing needs of our community. We are proud to provide worldclass healthcare backed by Kansas City’s largest healthcare network – right here in Lee’s Summit. •
$21 million expansion of one of the region’s leading joint programs
•
Innovative treatment options for patients with sports injuries and joint pain
•
New Medical Office Building allowing for space to bring more specialists and new services into Lee’s Summit
•
The area’s first surgical weight loss program
•
Lee’s Summit’s fastest ER wait times
Visit LeesSummitMedicalCenter.com to learn more and see our ER wait times. 2100 SE Blue Parkway, Lee’s Summit, MO 64063
Speed up the planning process, cut the red tape and jump-start your business with the help of the Lee’s Summit Development Center. Our environment defies the concept of “business as usual” with a first-of-its-kind concierge service to guide and assist you through the development process from start to finish. Let’s put our heads together and see how our team can put our resources to work for you. Whether you’re looking to relocate, expand or tap into your entrepreneurial spirit, our collaborative community approach will help your business take root and prosper.
Building Permits Inspections Engineering Review Special Use & Events Contractor Licensing Sign Permits Planning & Zoning Development Incentives Business Licensing
LSmeansbusiness.net | 816.969.1200
Time to Celebrate April has arrived and we at the Chamber are excited to celebrate the 50-year anniversary of our organization. The Chamber was incorporated on April 18, 1968, and has progressed quite a bit over the years. Think back to what was going on in our country at that time. The cost of a gallon of gas was 34 cents, The Beatles released “Hey Jude” and General Motors held 50 percent of the automobile market. A lot has changed over the years, with plenty of triumphs and tribulations along the way. Lee’s Summit as a whole has grown tremendously over the past 50 years. Not only has the population increased, but construction projects and developments have put our city on the map as a major metropolitan suburb. Historic projects like Amtrak, I-470, and the revitalization of the downtown core paved the way for entrepreneurship and business to flourish. Read more about the history of our community and specifically, the Chamber, on page 26.
THE BUSINESS MAGAZINE
2ND QTR 2018
PUBLISHER Lee’s Summit Chamber of Commerce CHAMBER PRESIDENT Tim Arbeiter, CEcD ADVERTISING MANAGER Heather Thompson GRAPHIC DESIGNER Sami Dupuis _______________________________ EDITORIAL STAFF Stephanie Kusek Heather Thompson _______________________________
As our community continues to evolve, so does its leadership. I want to extend a special thank you to all who voted and participated in the municipal election on April 3. Your voice is what helps us determine the future of our city in electing new leaders. To the newly elected officials, I congratulate you, and hope you’ll use the Chamber and its resources to guide Lee’s Summit forward.
_______________________________
While our new leaders step up to the plate, it is important not to forget the dedication and talent of those who have led us to this point, as they are the ones who deserve to be celebrated. In this issue, we celebrate Gene Gamber, whose tenacity, influence and consideration has inspired so much positivity and progress in our community.
ADVERTISING For advertising information, contact Heather Thompson at hthompson@lschamber.com or 816.524.2424
I hope you’ll join me in celebrating our history and all of the people who have forged the path to where we are today. To our members, community leaders, past chairs, and everyone who has worked hard for the Chamber and our community, THANK YOU. Thank you for your commitment and vision as we look forward to what’s next in Lee’s Summit.
CONTRIBUTING WRITERS John Beaudoin, Liesl Hays, Rick McDowell, Jim McKenna
_______________________________ PRESS RELEASES Send to skusek@lschamber.com _______________________________
Yours Truly,
Rosalie Newkirk, HSMC Orizon LLC 2018 Chair of the Board CHAMBER STAFF Tim Arbeiter, CEcD, President Matt Baird, Director of Business & Governmental Relations Stephanie Kusek, Director of Communications Stacy Needels, Director of Special Events Cathy Young, IOM, Director of Member Services Heather Thompson, Advertising Manager Anne Aubuchon, Administrative Assistant Vanessa King, Bookkeeper Marilyn Pemberton, Part-time Assistant 4 | CATALYST - THE BUSINESS MAGAZINE
220 SE MAIN STREET LEE’S SUMMIT, MO 64063 816.524.2424 • LSCHAMBER.COM
WISE WEALTH Understands What It Takes
a
to Be
Business Owner
As a proud small business member of the Lee’s Summit Chamber of Commerce, Wise Wealth would like to congratulate the Chamber on a successful 50 years. Wise Wealth is an independent, full-service financial planning and wealth management firm specializing in: • • • • • •
Retirement planning for business owners. Life insurance and long-term disability insurance. Income-replacement strategies. Estate-preservation techniques. Small business employee retirement plans. Customizable workplace financial education.
Stephen Stricklin, CFP President & CEO
®
Call 816.246.WISE (9473)
or visit www.wisewealth.com today to schedule a complimentary consultation. You’ll have the opportunity to meet with Stephen Stricklin, CFP® and president of Wise Wealth LCC, who was also a finalist for retirement advisor of the year in 2015 in Retirement Advisor magazine.
What can WISE WEALTH do for YOU and YOUR business? www.wisewealth.com 816.246.WISE (9473) email | info@wisewealth.com
300 SW Main Street Lee’s Summit, MO 64063
Licensed Insurance Professional. Wise Wealth, LLC is a Missouri Registered Investment Adviser.
2ND QTR 2018
16 26 COMMUNITY FOCUSED "The Old Reliable" Security Bank PERSON TO PERSON Meet LSPR's Joe Snook NONPROFIT NEWS Home Builders Association of Greater KC LEADERSHIP LESSONS How to Hire the Right Person LOCAL DESTINATION 50 Years of Family Fun CHAMBER UPDATE 50 Anniversary Highlights th
IN REMEMBRANCE Tribute to Gene Gamber MEMBER SPOTLIGHT Four Generations of Family Business STAYING RELEVANT Time Changes Everything GET TO KNOW A CEO Half-Century of Selling Cars, Giving Back ECONOMIC UPDATE Development Project Roundup SURVEY SAYS Chamber Memories 6 | CATALYST - THE BUSINESS MAGAZINE
44 8 10 16 20 22 26 34 36 40 44 46 48
Congratulations!
Congratulations to the Lee’s Summit Chamber on 50 years of inspiring and influencing our local business community! Our thanks and appreciation go out to current and former staff, board, and committee members for creating opportunities for business success in Lee’s Summit!
Chuck S. Cooper III, CFP® Senior Vice President – Investments
chuck.cooper@wfadvisors.com
Jon G. Garlow, CPWA® Associate Vice President – Investments
jon.garlow@wfadvisors.com
3171 NE Carnegie Dr, Suite B Lee’s Summit, MO 64064 816-554-5470
www.cooperwealthmanagementgroup.com Wells Fargo Advisors is not a tax or legal advisor. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member FINRA/SIPC CAR 0318-02708
2ND QUARTER - 2018 | 7
CommunityFocused
" The Old Reliable" by John Beaudoin “The Old Reliable” – as they always called the Bank of Lee’s Summit – has been in business for 150 years. And while that former Bank of Lee’s Summit – now known as Security Bank – has changed names, many of the people and personalities inside the building remain the same friendly faces customers have been used to for years and decades. The traditions of William Colbern and Josiah Hargis are still firmly intact at the bank, one that opened in 1868 and has four locations in Lee’s Summit – including the original in downtown, not far from where the first location opened just three years after Lee’s Summit was incorporated. In the early years the bank was located inside a dry-goods store, where customers would have to wade through rows of fabric, food and clothing to reach the tellers. Eventually, the bank would set up shop at what is now Third and
SW Main, on the main floor of the iconic Commercial Hotel – a building that still bears its name. Later on, the bank would land at 210 SW Main Street, a location it still holds proudly today. And while the names have changed (and this isn’t the first time, as the bank name differed several times from inception until 1884) many longtime employees say the service has not. Laura Wheat, a vice president/regional manager at the downtown Lee’s Summit location, is one of them. With more than 20 years at the bank, starting as a part-time teller and working through all the departments, she said the “The Old Reliable” mantra can stand based on the men and women that work at the oldest business in Lee’s Summit. “We have great people here and the people didn’t change,” she said. The changes that have occurred over the decades were a product of rapid growth, both in the bank and with the population of Lee’s Summit. In 1958, the current building in downtown Lee’s Summit was erected and a drive-through was added in the 1970s. The second location was built on Third Street and Ward Road in 1983. In 1996, the Bank of Lee’s Summit expanded to a third location off 291; then a fourth location was added on 150 Highway in 2003. Jack and Bob Hoke, the engineers and architects of the new 291 and Third Street locations, were also the bank owners up until 2000 when Valley View Financial Group acquired them. The Hoke family had a long tradition with the Bank of Lee’s Summit, too.
Back Row: Kenna Yates, Adaire Ryan, Melanie York, Angela Valentine, Laura Wheat, Kristin Berry Front Row: Stacie Fensom, Theresa Prall, Jan Waid, Tammy Quillen, Sue Reynolds, Kelly Spencer
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Jack and Bob’s father, Jake Hoke, worked for the bank, and his father, Ben, purchased shares of the bank back in the Great Depression.
Even with the growth – the four Lee’s Summit branches boast 20,000 accounts with more than $250 million in deposits – Wheat said the bank has never lost way with its roots, right in the heart of Lee’s Summit. “The downtown area is our roots,” she said. “It’s what has made us so successful. In 2006, we had a big decision to make with a remodel or to find another location. It was a little more expensive to remodel but it was worth it to stay in this area.” Wheat grew up in the banking world, starting as a part-time teller. Within a week, she moved into the retail area opening new accounts. “I was advancing so quickly, it was exciting and I was learning a lot,” she recalls. “The people here were
“A lot has changed since 1868, but not our commitment to our customers” - LAURA WHEAT family, and so I stayed, and here I am 20-something years later. “It was nice to grow up in the bank. I think that’s something we don’t often get now and have those opportunities where you can work in every single department. Now, we are so automated, the computer does that work for you. Not many people will have that opportunity that I had.”
In all, Security Bank employs 80 at its four locations. And as Wheat points out, those 80 are every bit of an investment as the buildings. “We’re invested in Lee’s Summit. And even more so now. We have to work even harder now,” she said. “We are more invested in our community and our customers. We can’t rely on being ‘The Old Reliable.’ The new generation of customers don’t just assume that we are the place to bank. We have committed resources specifically to Lee’s Summit, to reaching new customers.” From humble roots of 300 customers in a town of 500, to the bank that boasts the most impressive longevity in Lee’s Summit, that’s something name changes cannot remove.
2ND QUARTER - 2018 | 9
Person to Person
Lea McKeighan Park
JOE SNOOK LEE'S SUMMIT PARKS & RECREATION ADMINISTRATOR APPOINTED JANUARY 27, 2018 10 | CATALYST - THE BUSINESS MAGAZINE
How did you get started in Parks and Recreation more than 16 years ago? My first job in municipal Parks & Recreation started right here in Lee’s Summit. In 2000 I lived in St. Louis and was looking for a career change. I applied for an entry-level Recreation Supervisor position with Lee’s Summit. The Superintendent of Recreation interviewed me and said I was overqualified for the position, but informed me she was leaving and asked if I was comfortable having my name and résumé shared with Tom Lovell. Three months later, I was hired as the Superintendent of Recreation Services. The rest, I guess you can say, is history.
Splashpad at Miller J. Fields
Describe yourself in one word: Driven What has surprised you most about this industry? There are so many things I could mention. First, I would mention the collaborative nature of our profession. My peers from the region, state, and nation are always quick to share information, successes and failures. Second, the diversity of services delivered by Parks and Recreation agencies throughout the country. For example, agencies provide (not an all-inclusive list): • •
parks community centers
• • •
trails aquatic centers cemeteries
• • • • • •
dog parks ice rinks greenways blueways lakes beaches
• • •
cultural arts fitness lifetime skills like CPR
• •
first aid swim lessons
Finally, I would say the impact Parks and Recreation has on a community. One standard often mentioned in the “Best Places to Live” rankings is recreational and leisure opportunities provided in a community. The organizations creating these rankings understand that parks and recreation services are critical to the quality of life experienced by its residents.
Charles David Hartman Park
Winterset Nature Area
What do you feel are the top benefits our community gains from LSPR? Great question! Quite honestly, the benefits are endless. We have identified over 600 benefits LSPR provides to our community, including: increased property values for homes located in close proximity to parks and trails; health benefits provided by our community centers, fitness programs, and parks; economic activity provided by cultural arts and sports events; over 300 part-time and season employment opportunities for our community with many of those for our youth seeking their first job; and construction projects that benefit local business such as architects, contractors, and skilled laborers. LSPR preserves green space, helps mitigate storm water issues, provides habitats for wildlife, and water proofs over 1,800 youth each year. I could continue, but the point being, parks and recreation provides many benefits most people don’t consider. 2ND QUARTER - 2018 | 11
Person to Person Are there any new projects that will be completed in 2018?
Legacy Lake
Lea McKeighan North Park will be completed in 2018 and we are very excited to open the park. Amenities will include a splash pad, outdoor ice rink, adventure playground, paved trails and support structures including concessions, restrooms and a shelter. Additional projects scheduled for 2018 include: a trailhead at Hartman Park, which will provide access to the Rock Island trail currently under construction by the Rock Island Railroad Authority and Jackson County; completed designs for park renovations at Summit Park and Howard Park; updates to the Greenway Master Plan; and a trail extension connecting Miller J. Fields Park to Langsford Park.
With it being the 50th Anniversary for LSPR, what do you feel have been its biggest milestones and accomplishments?
Williams-Grant Park
What’s the one thing you wish people knew about LSPR? We are fiscally responsible and for every $1 entrusted to LSPR through the sales tax, we provide a return of $1.25 back to our community. I would also share that each and every employee at LSPR is dedicated to providing the best parks, facilities, programs, and special events possible. Our staff is passionate about serving our community.
As the new Administrator, what is your vision for the next five years? Over the next five years we will be working diligently to implement many of the projects that were approved by our voters with the August 2016, ¼-cent sales tax extension. High on the list of projects are a field house, another community center, trails, neighborhood park renovations, and a wave pool at Summit Waves. Of course, the list could change as new opportunities become available. With each project, LSPR will continue to engage our community and celebrate our successes along the way. We will further reinforce our position as a leader in our community by adjusting to the changing needs of our community. Finally, LSPR will maintain our national accreditation and work toward winning a second gold medal from the National Recreation and Parks Association.
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The growth of LSPR has been incredible. In 1968, LSPR was a very small department with a few employees and parks; and now, we manage over 1,300 acres of park land, three community centers, an outdoor aquatics park, an amphitheater, hundreds of programs, special events, and athletic programs – it’s amazing. In addition, LSPR has invested over $60 million in capital improvements thanks in part to voter approved sales taxes since 1998. Next, I would highlight the implementation of the Greenway and, in partnership with the Public Works Department, construction of over 72 miles of multi-use trails throughout Lee’s Summit. A major milestone was accomplished in 2016 with over a million people visiting one of LSPR’s parks, facilities, programs, or special events. I would also highlight winning the Gold Medal in 2010, which was validation from our peers nationally that Lee’s Summit has a premier parks and recreation system and one we should all be proud of. Finally, I would share that LSPR has been an accredited agency since 2003, which requires a reaccreditation process every five years. Accreditation signifies that LSPR implements the best practices of our profession, engages in continual improvement, provides high quality services and experiences, and maintains excellence in operations and service.
How do you feel people’s viewpoint or expectation of LSPR has changed over the years? Our community has come to expect the best from LSPR including high quality programs, parks and facilities that are well maintained, affordable, accessible, and fun. I think our community understands that LSPR is more than mowing grass and hiring referees. We provide services and experiences that contribute significantly to the quality of life enjoyed by our
residents, and that is validated through the high rating we receive on our surveys as well as the strong voter support with the 2016 sales tax election (79 percent approval).
In what ways does LSPR collaborate with other organizations in Lee’s Summit? Partnering with organizations and businesses is critical to our success and allows us to extend our reach and services while maximizing the financial resources provided to us by our community. A great example of collaboration is our annual agreements with the four Youth Sports Associations (YSAs) that use Legacy Park for their programs. Our community provided the funding for the construction of each sports complex and the YSAs manage their respective programs serving over 9,000 youth annually. LSPR also partnered with the R-7 School District to provide land and shared-use infrastructure for the Great Beginnings Early Education Center at Legacy Park. This partnership saved both LSR-7 and LSPR money that was then reinvested back into our respective organizations. A third example is LSPR’s partnership with the City’s Water Utilities Department which allowed us to construct and open one of our most popular parks, Happy Tails (dog) Park. LSPR has also partnered with the Public Works Department to implement the Greenway Master Plan.
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Finally, and most importantly, LSPR collaborates with our community through surveys, workshops, focus groups, design and operational charrettes, task forces, manager listening sessions, comment forms, and social media to determine the needs, services, and expectations of our community.
Dogwood Park
2ND QUARTER - 2018 | 13
Person to Person Tell us about your family. I have two sons: Jarod, a 20 year-old sophomore at Colorado State University, majoring in chemistry, and Jay, a 17 year-old, junior at Lee’s Summit High School. I also have two dogs, BK and Benny.
What was your first job? I worked at Burger King in my hometown of Great Bend, KS. I was 15 and made $2.85/hr.
What do you enjoy doing in your downtime? I enjoy riding my bicycles (I have three), lifting weights, reading, and going to the movies.
What would you be doing if money were no object? Name the adventure and I’d be in!
Favorite outdoor activity? Riding my bicycles, but actually anything outdoors is cool (kayaking, hiking, SUP, climbing mountains, disk golf, pickleball).
Morning or evening person? I like to get up early, workout and own the day!
Coffee or cocktails? I hate coffee and really don’t drink cocktails. A glass of wine with dinner works for me.
What’s your favorite thing about Lee’s Summit? Besides the parks? Actually that’s an easy question. The people! I have met so many wonderful people who care about Lee’s Summit and care about each other – it’s amazing. Our citizens are generous, engaged, thoughtful, and truly have a heart for service. Lee’s Summit is a special place, and I’m proud to call it home.
609 N. HIGHWAY 291 LEE’S SUMMIT, MO 64086
UPCOMING LSPR EVENTS
639 NE WOODS CHAPEL RD LEE’S SUMMIT, MO 64064
CELEBRATION OF THE ARTS May 18 – Legacy Park Amphitheater
1305 SW ARBORWALK BLVD LEE’S SUMMIT, MO 64082 1201 SW OLDHAM PARKWAY LEE’S SUMMIT, MO 64081
CENTRALBANK.NET MEMBER FDIC
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FLASHBACK TO FOLK (The Papas and The Mamas, Soundtrack to the 60s) June 15 – Legacy Park Amphitheater LEGACY BLAST July 3 – Legacy Park JAMAICAN JAM July 20 – Legacy Park Amphitheater
Airport Open House JUNE 23, 2018 9 a.m. - 2 p.m. event at east apron: 402 NE Leinweber Road
• • • •
FREE event! Family Fun Food Vendors Activities for Kids
• Helicopter Rides • Aviation Activities • More!
The Gateway to the Kansas City Metro • 5,501 grooved concrete runway • Full service FBO • Concierge service • 40,000 sq. ft. heated hangar space • New t-hangars mid-summer
2ND QUARTER - 2018 | 15
LSairport.net • 816.969.1800
NonprofitNews
HOME BUILDERS ASSOCIATION OF GREATER KANSAS CITY
by Heather Thompson One of the longest standing member organizations, the Home Builders Association of Greater Kansas City (KCHBA) has been a part of the Lee’s Summit Chamber for nearly 20 years. The organization, however, has a much longer history in our KC Metro area. Established in 1937, the KCHBA celebrated its 80-year anniversary
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last year. This organization started with a mission to support the newhome industry of greater Kansas City as the ultimate new-home resource for members and consumers, and provide advocacy on behalf of the residential construction industry to local government and the public. KCHBA is the voice of the housing industry on a local, state and national level.
Troy Bellah of Bellah Homes, a Chamber member and KCHBA board member says, Bellah has been building spec and custom homes in Lee’s Summit, Raymore and Blue Springs for 20 years, and has multiple homes open in the upcoming Spring Parade of Homes. The KCHBA began showcasing its homebuilding community in 1947 with the Fall Parade of Homes tours throughout its eight KC Metro represented counties. This was followed by the Home Show in 1948 to showcase builders, suppliers and realtors, displaying all aspects of the KCHBA membership. The Parade of Homes tours now feature new
construction homes in new or growing residential developments from Harrisonville to Smithville, Lee’s Summit to Olathe, annually in the spring (April) and fall (September). In 1988, the KCHBA built the first KC Ronald McDonald house on Cherry Street and so began the continued partnership. The Artisan Home Tour is the newest charitable event benefiting the Ronald McDonald House Charities. Select elite homes in Kansas City are chosen for ticket holders to tour, with all proceeds supporting families with patients being cared for at Children’s Mercy Hospital. WE ASKED MEMBER HOME BUILDERS AND DEVELOPERS TO TELL US ABOUT SOME OF THE CURRENT TRENDS: Adrienne with SAB Homes says, “With more and more people perusing Pinterest these days, they want to be able to put their personal touch and customization into the house – 10-fold more than previous years. The craftsman style and shiplap, influenced by Joanna Gaines, are a part of many model homes these days.” She adds, “All finish types are a go now – it’s not all oil rubbed bronze or brushed nickel, you can mix and match with even gold coming back.”
2ND QUARTER - 2018 | 17
NonprofitNews
cook. Kitchens continue to be the family & entertaining center of the home. Today's buyer wants a big island in a sun-drenched white kitchen with some extra features. One of the favorites is a butler's pantry where you can hide your coffee maker, add a second dishwasher
There are lots of interesting tile and flooring options from which to choose in new homes today. Timeless materials like subway tile and marble are always in style, but you will also see mosaic concrete tile on the floor and in
Number of Single Family Homes Built in Lee's Summit
626 permits 1988
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There are at least six new homes in Winterset Valley on the Spring Parade.
Lakewood
Mid $30-40K
Mid $60-115K
Arbores/Bent Tree
Winterset Park
Mid $110-240K
Mid $280-300K
2008
*The 2008 recession was the biggest hit to all home builders, sending many people into foreclosure, losing money on new development, and putting an overall halt on home building. The recession significantly slowed single family home building for a few years, picking back up in 2012 and steadily increasing since then. The positive momentum seems to be showing strong around Lee's Summit especially, with new homes and developments increasing greatly to keep up with demand.
–David Gale, Gale Communities
Lake Winnebago
1988
468 permits 2017 147 permits 2008*
"
LEE’S SUMMIT RESIDENTIAL TIMELINE
1968
726 permits 1998
And finally, outdoor entertaining remains a priority with double sliders opening to create indoor/outdoor rooms.
1978
include big kitchens for people who
backsplash accents. We are also seeing wood floors going lighter. I think everyone is tired of seeing dusty footprints and dog hair on those dark floors.
1998
developments and with Gale Homes
or beverage fridge, and keep all your prep work out of sight when entertaining. In the master bath, you need a big walkin shower, and tubs are giving way to gorgeous dressing/makeup tables.
2018
of the current trends in new home " Some design we are seeing in the Winterset
Chapel Ridge
Arborwalk
Mid $150-500K
Mid $370-530K
Smart... The Lee’s Summit Economic Development Council takes pride in being known as one of the most responsive, resourceful, innovative and collaborative business environments in the Kansas City metro area. Our entire business community shares an enthusiastic and forward-thinking spirit. It is our pleasure to serve all those with a sincere interest in investing, relocating and expanding their business in Lee’s Summit. We invite you to visit us online to see what we can do for you and your business.
Yours Truly, LEESSUMMIT.ORG | 816.525.6617
2ND QUARTER - 2018 | 19
LeadershipLessons
HIRING THE RIGHT PERSON top tips for finding the perfect fit by Liesl Hays Most businesses recognize the importance of hiring the right person, but day-to-day demands leave little time to focus on strategic recruiting. It is estimated the cost of recruiting, onboarding and hiring a new employee is $240,000 (SHRM, 2017). This means if you get it right, an employee has the potential to bring at least $240,000 worth of value to your business over the course of their career. However, we’ve all made bad hiring decisions at one point or have been placed on a team with a wrong-fit individual. You know the cost of a bad hire to the business all too well: negative impact on employee morale, strained employee/client relationships, incomplete projects and potential litigation fees. The cost of getting it right is increasingly apparent.
INCREASE YOUR ABILITY TO HIRE THE RIGHT TALENT FOR YOUR BUSINESS WITH THESE SIX TIPS: 1. Your employer brand matters In an increasing digital world, your employer brand must be highly visible and highly attractive. Today, most potential employees find your business. Your brand should reflect your culture, values and what matters most to your organization. Start small by integrating your employer brand into your social media platform. Highlight your employees, why they work for your company and what they love about your culture. For inspiration, check out Heineken’s recent employer brand called “Go Places.” 2. Develop candidate-focused job descriptions Job descriptions that only list attributes and skills are causing employers to miss out on qualified candidates (Deloitte, 2017). Job descriptions that focus on the applicant yield three times as many highly rated applicants. Let the candidate know what you’re looking for but keep the focus on them highlighting career advancement, autonomy and opportunities. For inspiration, check out Epic Systems' career page. 3. Review job descriptions regularly Re-evaluate job descriptions at least once every two years or when a job significantly changes. Make sure to include business leaders, managers and individuals performing the work into this process. If you’re a smaller organization, pull trusted advisors into this process. Make sure you use solid benchmarking data from other career sites like Indeed, Monster, Career Builder, etc. You’re not the first person to hire a controller or a key account manager so use the data that already exists in the market to help create your job descriptions.
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4. Move from checking credentials to evaluating skills Move beyond behavioral interviewing questions and resume checking to evaluating candidate skills. This can be done through the creation of a simulation where you give applicants a job-related project. Have candidates showcase their skills prior to an onsite interview through a presentation, project or mock client engagement. Develop the simulation with managers and individuals in the job. Focus on skills that are harder to measure through behavioral interviewing and matter the most for successful job performance. 5. Develop a solid onboarding plan One of the biggest mistakes employers make is assuming the recruiting process ends after hiring. At a minimum, develop a solid 30/60/90 day onboarding plan that acclimates new employees. A solid onboarding plan should include elements such as reviewing career advancement opportunities, a meet and greet with leadership, assigning a mentor, time for socializing with the team and explaining exciting aspects of the job.
Progressive companies are recognizing the value of a year-long onboarding plan that supports company acclimation and buy-in. 6. Continue to engage rejected candidates Continue to engage rejected candidates by inviting them back to your recruiting page. At a minimum, make sure you send rejected candidates future job postings that match their background and skill sets. Frequent communication to rejected candidates provides a positive image of your company and brand. It also opens the door for potential candidates to re-apply for positions more suited to their skill set/experience. As you think about updating your recruiting processes and improving the candidate experience, start small. Take one of these tips and dig deep with key stakeholders in your business. If you’re a larger company, remember to engage all members of the business when updating recruiting processes that involve their talent. For smaller companies, sometimes it’s helpful to bring in trusted advisors to provide input and feedback. Happy Hiring!
SERVING THE LEE’S SUMMIT COMMUNITY Developing Potential, Inc. offers day services in a setting that addresses the mind, body and spirit of individuals having developmental disabilities. CALL US FOR MORE INFORMATION, TO ARRANGE A TOUR, OR TO OFFER SUPPORT.
251 Executive Way, Ste. 200 Lee’s Summit, MO 64063 816.525.6000 ext. 101 | developingpotential.org
2ND QUARTER - 2018 | 21
LocalDestination
SUMMIT
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T LANES 50 YEARS OF FAMILY FUN by Heather Thompson While much surrounding the outside of Summit Lanes bowling alley has changed over the last fiftyplus years, the people on the inside have remained right along with the changes. The building itself was constructed in 1957, at least half the size of what it is today. Green Bowl, as it was known then, was started by Bud Green and doubled in size in 1958 as leagues were beginning to form. In 1968, Willie and Pat Pollard took over the bowling alley to start Summit Lanes. Putting everything they had into this, while both also working full-time jobs, meant a lot of long days and nights. They felt as though the bowling alley had gotten run down, so wanted to upkeep everything they could to share this beloved sport with others. Paint became their primary ingredient for updating and keeping it fresh. Their shared love of the sport began soon after the Pollards met. Early in their relationship, Willie was deployed during the Korean War, but Pat knew she would wait for him. Pat’s mother encouraged Pat to join her for bowling. “What’s bowling?” Pat replied. After the first night’s experience, Pat wrote a letter to Willie in Korea that said, "I don’t know if bowling is around over there – but you have to check it out if you can." This is where their story began. In the early 70s, another event forced more of a renovation. A pilot showing off for his grandkids in his single prop plane experienced complications that caused him to crash into the top of the building and the end of lanes 9 and 10. At the time, there was a youth bowling league in the building – which included Joli (daughter of Willie and Pat, who runs the bowling alley today). Luckily, no one was hurt, although it certainly sent a shock through the alley.
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There have been multiple remodels since then to update lanes, floors, the snack bar, seating, outside building stucco, lighting and paint for the walls and technology. Since Willie and Pat started Summit Lanes, the “family” support has grown. Joli took over running the bowling alley in 2004 when her father passed with some financial advice from her brother, Patrick. While not blood related, Judy has been working at the bowling alley for 32 years and is “all-knowing” for the people who come into bowl. Bob has also been involved for 32 years and Shirley for 22 years, while Monte came in as a mechanic 19 years ago, and Amber just six years ago. Amber, who helps with marketing the bowling alley, says, “My parents have been bowling here since I was 5 years old, and it was the only place I was allowed to go by myself. They knew everyone here would be looking out for me.” The personal investment shows every day when you see the packed parking lot and all the people that have been bowling there for years. It is a huge family that knows one another and depends on one another. As I’m there to talk with Amber and Joli, you hear the updates from old friends and people asking about the soup. Yes, soup – did you know that they make a new homemade soup each day, including fresh chili? Leagues have kept the bowling alley going and growing, and still continue today. Since the beginning of Summit Lanes, the Pollards have been bringing in friends and co-workers to enjoy bowling together. There were six total leagues when they started, but and soon after, with the help of Pat’s job at Western Electric, six more leagues were added! Times have changed a bit surrounding leagues. The 9 p.m. leagues were most popular making the daytime activity light until the 90s. Now, leagues keep the bowling alley active nearly every day, with open bowl times available in between the leagues. The 50+ league plays Monday, Tuesday, Wednesday and Friday in the afternoons, with additional women’s and men’s leagues during the week, and a youth league on Saturdays. When Willie passed away in 2004, it was a deep loss for the Summit Lanes family. “They were married 49 years, and everyone loved them as a couple,” said Joli talking about her parents. I was fortunate to pull Pat away from an active game for a quick mother daughter picture. As Pat quickly scoots back to her lane, Joli says, “81 years old and still bowling, I love it and can’t believe she’s still doing it.”
SIDELINES WITH JOLI BRANDT >> Do you have any special 50th Anniversary events upcoming? We are planning to have a big celebration this summer, but we are still working on all those details. >> What’s your favorite thing about running the bowling alley? The people for sure. Our leagues have grown and sustained with the same people – and many of us (Joli and Judy) could name every single person in here. These people are great. >> What do you enjoy doing outside of the bowling alley? We just like to hang out with family and friends, so a lot of the same people we work with. Plus taking grandkids to the pool in the summer, and gardening. >> What’s your favorite thing about Lee’s Summit? The community. We’ve been here a long time, and it has always been a tight-knit community. Lee’s Summit still has a small town feel even though it has grown significantly. Pat Pollard and Joli Brandt
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Summit Christian Academy
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Happy 50th Anniversary Lee’s Summit Chamber!
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Ranked a Top 5 Private School In the Kansas City Metro Area Serving Preschool - 12th Grade Students Since 1989
816-525-1480 • Summit-Christian-Academy.org 2ND QUARTER - 2018 | 25
SHIP PARTN ER The Lee’s Summit Chamber serves its members by creating a dynamic business environment founded on leadership, advocacy, collaboration and success in the
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INTEGR
ITY
GROWTH
In 1968, about 15,000 people called Lee’s Summit home and then power player Western Electric entered the scene and spurred a period of growth under Mayor Ralph Powell. The Lee’s Summit Chamber of Commerce was incorporated on April 18 that year, and really began as a bunch of people getting together to support each other. That was the goal, until Bill Edison brought it all together and set the tone as a business organization... 2ND QUARTER - 2018 | 27
ChamberUpdate
1968
1977-78
The Lee's Summit Chamber of Commerce was incorporated on April 18, 1968
Established the west Third Street construction project as a top priority item for City/County funding (in conjunction with Longview Lake area development) and emphasized the benefits of Longview Lake area development
1970s •
• •
Held first coffee networking event as a way for businesses to get to know each other •
Board of Directors held out-oftown planning retreats where incoming board members were roasted as an initiation Annual legislative trip to Jefferson City began
1974 Annual Business and Industry Show began at the high school. It later moved to The Pavilion at John Knox Village. This event enabled Lee’s Summit businesses and citizens to be aware of community products and services 28 | CATALYST - THE BUSINESS MAGAZINE
•
Began New Teacher Welcome Breakfast
•
Participated in Festival of Trees at Longview Farm and won 1st prize
•
Mid-Summer Night Dream dinner party at Longview as a fundraiser for the Chamber
•
Started Partners in Education program with R-7 School District
•
Amtrak service begins in Lee’s Summit
•
Appeared before City Council at a public hearing regarding support for and in favor of rezoning the Longview Farm property (Dean Goodman project)
1978-79
Education committee was formed
•
1980s
•
The I-470 project was taken off MoDOT’s project list, after having been added in 1955, and became one of the Chamber’s top priorities to reinstate the project. After several trips to Jefferson City, the Chamber was successful in getting the highway construction back on the schedule Lee’s Summit was slated as the number one spot in the state for a medium-security penitentiary. The Chamber led the charge in making sure that didn’t happen
1983-84 1981 Cole Younger Days began as a patriotic celebration in Lee’s Summit
1982
LOGOS
Blue Blazers program began. Chamber members received a blue blazer with a chamber emblem after bringing in five new members. A pin was received for additional members. The Blue Blazers met monthly to call on new businesses. Blazers were the “uniform of the day” for Chamber events
•
Lee’s Summit Merchant of the Month program began
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Lee’s Summit Small Business of the Month program began
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Business of the Year Awards program began
•
Adopted “Spending money in Lee’s Summit makes cents.” Members had a flag at their business that was flown at special emphasis times
•
After years of Chamber representatives attending Main Street seminars, the Downtown Lee’s Summit Main Street program started. The Chamber, in conjunction with Hollis + Miller, held the first meeting to help downtown merchants with ideas for store fronts and other ways to enhanec the look of downtown
1984 Chamber moved office into house on 291
1985 The Lee’s Summit Economic Development Council was formed through partnerships by the R-7 School District, City of Lee’s Summit and Chamber of Commerce
1989 Oktoberfest was held to raise funds to renovate the depot
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ChamberUpdate
1991 1990s •
Leadership Lee’s Summit was developed to assist in motivating the visionary leaders of the area. Since its inception in 1991, the program has graduated more than 500 leaders who have gathered knowledge and skills to become influential in the community
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Started Lee’s Summit Educational Foundation
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Supported the Middle Big Creek Bond Issue for the purpose of acquisition and construction of improvements, including lift stations, force mains, gravity sewers, pumping stations and treatment facilities
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Started Mayor’s State of the City luncheon
Renovated and moved into the Depot
1995 •
Supported R-7 School District notax-increase bond issue
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Expressed opposition to Amtrak’s plan to shut down the St. Louis to Kansas City rail service
1996 •
Membership Committee re-organized and began providing table hosting, emcees for ribbon cuttings, retention calls, checkup calls for existing members and new member packet deliveries
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Supported Amendment 2 to all school districts with voter approval to incur bonded indebtedness up to 15%
1998 •
Proposed tourism funding to the City Council
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Cole Younger Days was changed to Lee’s Summit Fun Fest. Lee’s Summit Fun Fest was held in 1998 only
Brought caboose downtown
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1999 Board of Directors explored the potential expansion of Lee’s Summit Airport. Statements were issued indicating that expansion would be a good economic development tool. Council members were encouraged to submit the Environmental Assessment to MODOT for further review. In 2001, the Chamber signed a resolution endorsing the airport expansion plan. Later in 2009, the Chamber also resolved to support the $28 million grant the airport would later receive from the FAA
2002 Supported construction of Saint Luke’s East Hospital
2005 Friends of Lee’s Summit was founded to support and encourage responsible, representative city government and involve itself in issues that are for the greater good of the community as a whole
2009
2006-07 Downtown Streetscape was underway and the Chamber’s Annual Holiday Reception moved from the depot to the Longview Mansion, where it continues today
2007 Started Chamber Young Professionals Program
2008 • •
Accredited 4 Stars by the U.S. Chamber of Commerce
Named Missouri Chamber of the Year by the Chamber of Commerce Executives of Missouri
The Chamber was heavily involved in various committees of LS360, which was launched to identify a vision for our community in order to establish goals and objectives to better serve the community
2013
2011 Introduced Dancing with the Chamber Stars to raise funds for the Education Committee's high school scholarship program
In 2013, the Chamber Board of Directors established a new reward program for members. Called the “Chairman’s Club,” any Chamber member becomes eligible after recruiting a minimum of five new members each calendar year. Each of them, along with a spouse or significant other, are invited to a special dinner at the end of each year with the Chair of the Board and the Chamber President
2012 •
The Lee’s Summit Chamber, in partnership with representatives from the City of Lee’s Summit, Lee’s Summit Economic Development Council, Downtown Lee’s Summit Main Street and LS360, announced the launch of a Community Branding program
•
Reached 1,000 Members Milestone
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CHAIRS OF THE BOARD 1968................ John Burke 1969.................Bruce Kent 1970...Wes Westmoreland 1971-2..............Don Kahan 1973.............. George Mills 1974............Dr. Bill Worley 1975...........James P. Burns 1976................... John Parr 1977.......Dr. Dan Blackwell 1978............. Don Williams 1979.............Carl Chinnery 1980..............Jackie Hobbs 1981........... Berry Jennings 1982..........Dr. Ed Haggerty 1983.........David Maschger 1984.................... Phil Neal 1985.....George Rhodes, Jr. 1986..................... Ric Ford 2014 1987............ Stan Atkinson • The Lee’s Summit Chamber 1988............... Lee Thomas of Commerce received 1989................. Glen Jones the highest rating, a 5-star 1990.................. Anna Fain accreditation, from the U.S. 1991............ Gary Bromley Chamber of Commerce 1992............. Gene Pulliam in 2014. The 5-Star 1993.................... Deb Link Accreditation recognizes the 1994................Bob Woody Chamber for sound policies, 1995....... John Graham, Sr. effective organizational 1996...............Bob Guntert procedures, and positive 1997.......... Steve Begshaw impact on the community 1998............. Ron Williams 1999.............. Tim Stidham • Oktoberfest celebrated its 2000.............. Karl Bertram 25th Anniversary 2001.................Dave Cross 2002................ Sonja Wald 2003......................Jon Ellis 2004.............Connie Smith 2015 2005..........Michele Spilker • Chamber brought on new 2006...............Al Tranchilla staff to bring all of the 2007.................. Diane Seif publications in house 2008.............. Tom Jackson • Depot underwent major 2009.................... Kurt Lutz renovations taking over 2010..............Mark Parrish the Historical Society 2011................Lynn Hinkle Museum, which relocated 2012................Diane Forte to the old post office on 2013.................Bob Glaser SW Main St. 2014...... Carolyn McKnight 2015.....................Joe Stasi 2016............. Vicky Cundiff 2017.........Tyler Morehead 2018.........Rosalie Newkirk 32 | CATALYST - THE BUSINESS MAGAZINE
2017 Lee’s Summit Chamber Supports Continuation of Capital Improvement Sales Tax and Passage of Charter Amendments
2016 •
Chamber supports continuation of Parks tax. Revenues raised will go towards park development, additional practice space, park improvements, an outdoor adventure park, splash pad, wave pool, ice rink and more
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After more than 15 years with the organization, Lee’s Summit Chamber President Nancy Bruns announced her retirement effective June 30
2018 •
•
Restored caboose as part of a partnership with the Downtown Lee’s Summit CID Celebrated the 50th Anniversary of the Chamber's incorporation
It was about 11:45 p.m. on July 10, 1903 when the Missouri Pacific passenger and freight depot with three box cars partly loaded were totally destroyed by fire. Little records were saved. It was believed that the fire was started from a lamp explosion in the freight depot. The depot had a short time previously been roughly rebuilt and was, as the Journal reported “a fair house of the frame kind,” meaning wood. After the fire, the telegraph office was put into a box car and the freight office was moved to the Gattrell building on 3rd Street, so reported the Lee’s Summit Journal. Since the fire of 1885, a Lee’s Summit city ordinance forbid the erection of anything but “a thorough fire-proof house.” On August 11, 1905, the Journal reported that J. L. Sechler got the contract for the new depot. The contract price was $7,944, which covered the construction of a brick combination depot. Sechler had to give a bond for $8,000. He had to furnish all material and labor and pay freight on all material entering the construction of the building. J. C. Jones and Sons Lumber Company furnished the materials. The new depot was dedicated Monday night, December 11, 1905. Many citizens turned out and publicly dedicated the new building. A band played and several citizens made remarks. Speakers praised the town, county, businesses and the grand old Missouri Pacific. November 13, 1970, ended the long term of the railroad agent in Lee’s Summit. Tickets from that date on had to be purchased from the conductor on the train. The Wells Fargo & Company Express, which became the REA, closed their office in the depot in 1960.
In June 1971, the Lee’s Summit urban renewal board had decided to tear the depot down and make the site into a downtown park. Happily, this did not happen. In June 1972, the City Council authorized an offer of $12,000 to be made to the Missouri Pacific Railroad for the old railroad depot. Plans were to use the building for additional office space if the railroad accepted. On February 1, 1973, the Journal reported that the city was in the process of purchasing the train depot from the Missouri Pacific Railroad. The Missouri Pacific sold the building to the city for $4,500. The depot would be remodeled and converted into an annex for City Hall. The city would lease the land where the depot stood from the Missouri Pacific for $550 a year. On September 20, 1989, it was announced that the Lee’s Summit Chamber of Commerce would move into the refurbished depot and about twenty percent of the building would house the Lee’s Summit Historical Society Museum. The city offices would vacate the building around the first of October, 1989. The Chamber obtained a 25-year lease from the City with a 25-year lease extension option. The building would remain under the City’s ownership. The needed money was raised and the depot was refurbished. The grand opening of the new Lee’s Summit Chamber and Lee’s Summit Historical Society Museum took place on October 4, 1991. Later, in 2015, the depot once again underwent major renovations, taking over the Historical Society Museum and expanding its offices to accomodate a growing staff.
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InRemembrance
GENE GAMBER
HEART INTELLIGENCE HEART
"Gene Gamber represented the soul and conscience of his beloved city. He was a gentleman and I have had the privilege and honor to have called him friend for many years." -Ken Stremming
"Gene was a person who didn’t need a formal title or position to make a difference. His influence in our community went well beyond any position or organizational boundaries. He would accept a responsibility and set the standard for the rest of us to follow. Looking back one can find an incredible list of accomplishments because of his energy. Through it all, Gene was a kind and considerate man who just wanted to make a difference. Only his absence will help us understand how much he did for us throughout the years. We have been blessed with his presence." -Steve Arbo, Lee’s Summit City Manager
"I’m not sure anyone’s passion and dedication to this community could surpass Gene’s. He was the first to step forward and start working to ensure that positive things would happen. And he wasn't just a visionary who then turned it over to others to do, but one who would roll up his sleeves and get into the details to make sure it happened. So many words could describe Gene...visionary, dedication, passion, intelligent, thought provoking, kind, thoughtful, humble...the list goes on. Gene will be missed terribly and will never be replaced, but his spirit will live on and will hopefully inspire all of us to do just a little more for the good of the community." -Nancy Bruns, Former Chamber President
“In my life, few people have inspired me more. Mr. Gamber was the consummate friend and gentleman with a subtle, unwavering tenacity to accomplish the important things. He considered a new community center and two ‘welcome to LS’ monuments a good start.” -Rick Viar, Summit Bank of Kansas City
"Gene was a man who truly lived his faith that he held so deeply. His firm belief that you simply did the right thing, in all things, provided a compass for those of us fortunate enough to work with him on his many initiatives. Gene was the embodiment of the person you are proud to call a friend. We will miss his efforts in our community for years to come, but see his results for generations. Thank you, Gene." -Brad Cox, Langsford Development Co
"Gene Gamber was an amazing, quiet leader working tirelessly to better Lee’s Summit. He recruited so many others to help carry on his legacy of contributing time, money and energy to many causes and initiatives that will have a lasting impact on our community. I have enjoyed getting to know him best through the Lee’s Summit Chamber and the Friends of Lee’s Summit. His leadership and guidance will be missed for years to come. Thank you, Gene, for all you have done and the seeds you have planted in our community!" -Terry Trafton, Vice Chair of Friends of Lee's Summit
34 | CATALYST - THE BUSINESS MAGAZINE
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Four generations of buildinG
a family-owned business,
GROWING FOR THE FUTURE
BY HEATHER THOMPSON 36 | CATALYST - THE BUSINESS MAGAZINE
I had the opportunity to sit down and talk with Mike Smith, president of Twin Lakes, for an afternoon of stories. Born a business man, he encourages that in life and business, you just have to treat people the way you want to be treated. There is much more to the story behind Smith from starting businesses when he was 13 to owning the Box Office Video in high school, and starting and selling a Warrensburg bar when he was 19 – but we will focus on the current family business, Twin Lakes Insurance. Twin Lakes Insurance Agency officially began in June 1983 out of a meeting with Smith, his father, John, and three others at John’s house. Along with John Smith’s father, the Smith family had been a part of the insurance industry since 1945. By
1985, Mike’s brother Mark joined the family business while two of the original partners decided to go another direction.
offering property, casualty, life, health and bonding insurance needs to both commercial and personal clientele.
The agency currently generates slightly more than 70 million dollars of annualized insurance premiums. Seventy-five percent of the premium is derived from placement of Property and Casualty Insurance. The remaining premium is generated from Life and Employee Benefit business. The agency.
Continuing to grow out of their first two downtown office spaces, they purchased the old KFC building on Hwy-291 in 1992 to transform into their new office. After power washing the grease from the inside of the building, it was finally ready to settle in. People would joke that they wanted two buckets of fried chicken and a policy on the side for years.
By 1990, it was the three Smith men: John, Mike and Mark running Twin Lakes Insurance from their office in downtown Lee’s Summit. With a dedicated staff of four and some opportunistic company partners, the agency prospered and steadily grew while striving to be a full-line independent insurance agency
Having firmly planted the agency's cornerstones, Mr. John Smith elected to retire from the agency's day-to-day operations in December of 1995 with son Mike Smith assuming the role of Corporate President. Though formally retired, John continued active community 2ND QUARTER - 2018 | 37
MemberSpotlight
involvement as a City Councilman for the City of Lee’s Summit through 2000. In 2001, they expanded the space and stucco’ed the walls to get rid of that KFC look. Amongst all this growth, they picked up many long-term employees, still there today. And there’s a reason for that.
There are many long-term employees that have joined the agency and stayed because they are treated “like real people” and taken care of. “If there is something outside of work distracting my people, they will not be able to focus while they are here. However I can help them move past that outside disruption, the better it is at work for everyone,” says Mike. Rewarded for their commitment, Twin Lakes gives the (mostly ladies) anniversary gifts at milestone tenure. A 10year anniversary is rewarded with jewelry, about $20,000 worth. A 20-year anniversary is rewarded with an $8,000 bonus vacation – you choose where to go and Twin Lakes will pay for all the details. It has also been about a 15year tradition to annually take every employee shopping. Whether to Chicago for a day-trip, the lake for outlet shopping, or local Macy’s, they spoil employees for the work that’s been done.
Chamber members celebrated a ribbon cutting at Twin Lakes' new location, 2641 NE McBaine Dr., in January.
9.8 years is the average amount of time employees have been working with Twin Lakes, with multiple people having been with the company for more than 15 years.
Making lives better — in Lee’s Summit! After navigating Alzheimers with our own mothers, we became determined to make a difference in the struggle to find loving in-home care. As residents of Lee’s Summit for over 25 years, and the owners of your local Nurse Next Door, we are passionate about improving the lives of our friends and neighbors. From simple household help to skilled nursing, it’s our mission to make lives better. Every. Single. Day. — Tom & Kathleen Chastain
SUMMIT CH EE’S A EL g
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816.535.8494
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At the company 30-year anniversary party, Mike and Mark Smith served each employee a fresh hot breakfast as they came into work. Deanna, director of HR, has worked with Twin Lakes for 20 years and said, “It was a great surprise. As we came in, they had a griddle set up with options and just asked, ‘What would you like? We’ll bring it to you.’” To which, Mike said, “After all these people have done for us, we wanted to be able to serve them as a way of showing our appreciation.” This family-owned and managed, independent insurance agency is now celebrating 35 years of business in Lee’s Summit and spans four generations of Smith family involvement. Mike Smith continues in the corporate president role while strongly supported by a team of fellow family members: Mark Smith as Corporate VicePresident; Tim Seiler as Corporate Secretary/Producer; and Michelle Rosencrants as Treasurer/Administration. Under this leadership team, along with the assistance of key long-term employees, Twin Lakes Insurance's insured volume has grown ten-fold since 1995. The employee count has increased 30 percent in the last three years with staff numbers now exceeding 30 with the Smith family fourth generation, Tyler and Trevor, on board producing new business. Tyler Smith is acting VP of Operations, Trevor Smith is VP of Sales, and the youngest brother, Tanner, will be joining the family business this spring following graduation from Missouri State. Since the agency’s inception, the business has relocated four times in Lee’s Summit in order to accommodate growth. The most recent move took place August of 2017 when construction of the new office on McBaine was complete, nearly doubling available physical space. “If history is an indicator, the agency’s future is very bright. Being located in Lee’s Summit, one of Kansas City’s major growth centers is a significant benefit. The new business being brought to this community presents a considerable opportunity,” explains Mike. "Agency management’s operating philosophy falls directly in line with the community’s growth patterns. The cornerstones are thought to be in place. Experienced and skilled people fill all key agency positions. Agency principals would be considered young at an average age of 53. The principals are committed to the future and long-term existence of the family agency."
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StayingRelevant
TIME CHANGES EVERYTHING, EVEN THE WAY YOU ADVERTISE What do you say we take a stroll down memory lane? The year was 1968. A new house cost $48,000, a new car $3,800. Gasoline was $0.59 per gallon, while milk was $1.65 per gallon, and eggs would have cost you $0.84 a dozen. The major difference between today (2018) and 50 years ago can be summed up in one word…choice.
Four Things to Keep In Mind: 1. Certain audience segments think and feel differently from other audience segments. So, one message does not fit all.
Back then we had three TV stations to choose from: NBC, CBS and ABC. All three stations would sign off the air at 2 a.m. Today, you can choose from over 2,000 TV stations, all with around-the-clock programming.
2. Audiences fall into different lifestyle and life stage segments. Audiences today are more diverse than ever (as life expectancy has increased significantly over the past 50 years). This diversity goes well beyond the demographics and psychographics data.
In 1968 newspaper circulation from coast to coast was 62,535,000. Today, that number is down to approximately 32,000,000, even as our population has continued to increase in leaps and bounds.
3. Audiences have different media consumption patterns. Fifty years ago, with only three TV stations, everyone watched the same network programs. Now, we have thousands of choices.
Think how our own personal communication channels have changed over the years. We went from letter writing to phone calls (via land lines, and god forbid it be long distance) to mobile phones and social media. All of this, done in the name of instant gratification. In fact, in just the past two years digital and social marketing has changed more than any other single media vehicle over the past 50 years. Today, marketers have more of everything at their disposal (with the exception of newspapers) in terms of available media tools which allow them to target specific market segments. And while you can’t please everyone, you can offer a nearperfect match for those that your intelligence gathering tells you will fall into the cross-hairs of your “sweet spot.”
JIM MCKENNA Community Marketing Director Lee’s Summit
Fun Fact Jim had to call on his hair dryer to
keep his projector slide carousel from jamming during a presentation in the humidity of Guam, Micronesia.
40 | CATALYST - THE BUSINESS MAGAZINE
4. You can tailor your messaging with more precision than ever before. Just remember to craft your message to focus on benefits. That is, speak to the customers in terms of how your product will fulfill their needs, wants and aspirations.
Watching an episode of the western, Bonanza, (which ran on one of those three TV stations in the late 60s and early 70s) is when I first heard the expression, “Closing the stable door after the horse has bolted,” and I think that expression applies as much today as it did 50 years ago. Here’s why. A gentleman by the name of Jan Koum stated, “Our phones are so intimately connected to us, to our lives, putting advertising on any device like that is a bad idea. You don’t want to be interrupted by ads when you’re communicating with your loved ones.” Now, here’s the kicker. Mr. Koum made that statement just after he sold his business to Facebook in 2014 for $19.3 BILLION dollars. Lastly, if you’re feeling a tad crowded these days, you’re not alone. It could have something to do with the fact that in 1968 the U.S. population was 194 million. Today, the U.S. population has climbed past 325 million.
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Networking Networking Photos Photos
NetworkingPhotos
CHAMBER BEFORE HOURS Wayne Woodworth, Lauren Moxley-Johnson, Jeffrey Williams and Monte Stull enjoyed coffee and conversation at the February Chamber Before Hours sponsored by Sky Zone.
EMERALD ISLE PARADE Past Chairs of the Board Vic Cundiff and Tom Jackson rode on the Chamber’s 50th Anniversary float in the downtown Lee’s Summit Emerald Isle Parade.
MONTHLY MEMBERSHIP LUNCHEON Ronda Wood, Lora Keim and Kaitlyn Lambert attended the March Membership Luncheon, which celebrated the top three businesses in each category for the Truly the Best Business of the Year Awards. 42 | CATALYST - THE BUSINESS MAGAZINE
CHAMBER YOUNG PROFESSIONALS Matthew Shull and fellow Chamber Young Professionals filled out their NCAA March Madness Brackets at the CYP Happy Hour at Big Whiskey’s American Restaurant and Bar.
RIBBON CUTTING Chamber members celebrated a ribbon cutting at Ki Chi Healing Arts Center in downtown Lee’s Summit. The business offers various types of massage, aromatherapy, muscle therapies and more.
816.525.4555 CHECK PRESENTATION Seth and Greg Henson with Planet Fitness presented the Boys and Girls Clubs of Kansas City with a donation of $5,000 during the March 22 ribbon cutting at its newest Planet Fitness location, 300 SW Blue Pkwy.
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Get to Know a CEO
DON K AHAN’S HALF-CENTURY OF SELLING CARS, GIVING BACK By John Beaudoin Don Kahan has said that his “location became my vocation.” That’s because the 50-plus-year resident and auto expert has literally lived over his dealership since the 1970s, just a few short years after moving to Lee’s Summit and opening up in 1965. Kahan was working at a dealership in Kansas City, Kansas, at the time, and with the death of local dealer Howard Willey, he was ready to branch out on his own in this bustling and growing KC suburb. General Motors was looking to move the dealership out of downtown Lee’s Summit and closer to highway access, and Kahan got the nod in 1970, moving from 220 SE Douglas Street to the new building he constructed off Blue Parkway.
partners with Alkane Truck Company. They make city delivery and over-theroad tractors, and we’ve been at this for about three years,” Kahan said. “These vehicles are powered by natural gas, compressed gas, propane, just about anything you can think of.” His dealership also recently completed construction of a 70-foot truck paint booth that’s the largest in Kansas City. “There’s a market there for that and we will paint trucks, boats, just about anything in there.” Kahan is also renting space on his large lot to Pat Herrington, who’s selling cars, Wild Woody’s (they rent and sell vans and cars) and a dealer that sells handicap-accessible vans.
Since then, the 89-year-old Kahan has nearly seen it all in the auto business: from his opening to his “divorce” from GM and Chevrolet, to selling vehicles powered by natural gas.
So, Lee’s Summit has been home for almost 55 years to Kahan and his wide array of car ventures. How long can he be at it?
The community leader is an everchanging and evolving one in business. And he’s OK with it, still. “We’re now
“I will do it until I drop,” he said, that familiar laugh following his comment On top of being an auto innovator and leader, Kahan’s footprint from a
community and philanthropic side can be found all over Lee’s Summit. City council, chamber of commerce, economic development, Lee’s Summit CARES – you name it, he’s been a part of it. Kahan first ran for mayor and lost to Bill McKee in 1976. He was later elected to the city council. He said being on council and running a major business in town proved difficult. “As a matter of fact, we put in a bid on the police cars, and we won the bid, but I had to back off of it because I was on the council. I thought, boy, this is costing me business,” he recalls. As far back as 1972, Kahan was named chair of the board for the Lee’s Summit Chamber of Commerce – a position he held on two separate occasions. He was one of three businessmen who started the Lee’s Summit Economic Development Council back in 1984-85. “We felt that Lee’s Summit’s time has come,” he said. “We talked to a gal at Jackson County and picked her brain and
“They’ve always had a good school system here, a strong recreation department, development, lakes, it’s all contributed to this community. If you make your living here, you have to give back to your community. It’s an obligation.” 44 | CATALYST - THE BUSINESS MAGAZINE
she was able to help us get started. We wanted to promote commerce for Lee’s Summit, bring in more businesses and people here.” He’s sat on the board of directors for Boatman’s Bank, Truman Medical Center, and currently for Lee’s Summit
Social Services. He was one of many that helped form Lee’s Summit CARES as well.
growing past and vibrant future. “Lee’s Summit was in the right place at the right time, then,” Kahan noted.
Kahan has been given the Ethics in Business award and the Lifetime Achievement Award. In other words, Kahan is deeply a part of Lee’s Summit’s
And of course, it could be said, that Don Kahan came to Lee’s Summit at just the right time as well.
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2ND QUARTER - 2018 | 45
Economic Update
B&B Theatres New Longview 7
LSEDC Assists Businesses with a Wide Range of Projects The Lee’s Summit Economic Development Council is best known for its mission of promoting and enhancing the City of Lee’s Summit as a model community for economic innovation and growth. LSEDC typically makes headlines for its role in attracting new corporate citizens to Lee’s Summit, as well as assisting existing companies with multi-milliondollar facilities expansions. On a daily basis, LSEDC partners with developers and companies on projects all over Lee’s Summit in just about every sector of the economy. Here’s a snapshot at some of the projects underway around Lee’s Summit: OFFICE • The former U.S. Post Office at 210 SW Market St. in downtown Lee’s Summit is currently being redeveloped into Bridge Space, a co-working facility. The 13,370-square-foot project is expected to serve as a catalyst for redevelopment of the west side of downtown Lee’s Summit. The project includes a complete overhaul of the interior and exterior as well as new sanitary sewer services. HEALTH CARE/SENIOR LIVING • A 43,000-square-foot Autumn Leaves Memory Care Center is a new construction project valued at $7.1 million. Located on Lee’s Summit’s west Bridge Space
side at 3101 SW 3rd St., Autumn Leaves will be home to 55 residents.
46 | CATALYST - THE BUSINESS MAGAZINE
FINANCIAL/RETAIL • In the heart of Lee’s Summit, Summit Bank is expanding at 1150 NE Douglas Street. The project is valued at $375,000 and includes a 3,264-square-foot tenant finish. RETAIL • Harbor Freight has opened a new store of about 16,000 square feet in Pine Tree Plaza. The project at 300 SW Blue Parkway is valued at $220,000 and helps backfill vacancy at Pine Tree Plaza as the well-located retail center undergoes extensive renovations under new ownership. • B&B Theatres New Longview 7 at 3241 SW Fascination Drive is now open to the public. The project is valued at $5.3 million and includes 27,935 square feet of space including seven screens, luxury recliner seating and a marquee bar. RESTAURANT • Texas Roadhouse will open a new restaurant in Summit Fair in 2018. The 7,420-square-foot restaurant at 740 NW Blue Parkway has a project valuation of $1.3 million. In addition to assisting with a wide range of projects such as those mentioned above, LSEDC strives to function well
beyond the traditional mission of economic development attraction, expansion and business retention. The team works to facilitate and connect local businesses and organizations throughout the region on a variety of initiatives ranging from workforce development to public transportation. Through partnerships with regionally minded organizations such as the Kansas City Area Development Council, MARC’s Regional Workforce Intelligence Network (RWIN), the Missouri Partnership, Missouri Economic Development Council, KCP&L and Spire Energy, the LSEDC works hand in hand with local business and government to lift economic opportunity and investment for all.
RICK MCDOWELL President & CEO Lee’s Summit Economic Dev. Council
Fun Fact Throughout his career, Rick has worked on economic development projects in 47 states.
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2ND QUARTER - 2018 | 47
SurveySays
In honor of the Chamber celebrating its 50th anniversary, past Chairs of the Board were asked to look back on their years of involvement and tell us their fondest memory or favorite thing about the Chamber. Here are their responses:
"When my office was on 3rd Street in 1978, the Chamber Executive rode his bicycle through my office leaving black tire marks. I am still seeking compensation." Carl Chinnery | Chinnery Evans & Nail PC | 1979 Chair of the Board
"My favorite memories are with the tradition we have started with the Chamber Challenge. I am thankful for those memories and the opportunities that they have created for all of us to celebrate with each other. " Jon Ellis | Paradise Park | 2003 Chair of the Board
"Although there were many things I enjoyed about the chamber, ribbon cuttings and Oktoberfest were my favorites. I enjoyed sharing the excitement of new businesses at their ribbon cuttings, and how we all cooperated together to make Oktoberfest a great event!" Al Tranchilla | KC Metro Insurance Agency, Inc. | 2006 Chair of the Board
"One of my favorite things about the chamber is Oktoberfest. It is also my fondest memory. I knew about two years into being on the accounting committee that I was hooked. The accounting committee has only gotten bigger, but the fun and friendships are everlasting." Lynn Hinkle | Great Southern Bank | 2011 Chair of the Board
"Chambers of commerce have been a central part of my life since college and the Lee’s Summit Chamber has been the most vibrant, best performing chamber I have ever been involved with. You have kept this 'Old Dog' young! Thank you!" Bob Glaser | CommunityAmerica Credit Union | 2013 Chair of the Board
"Some of my favorite memories have been made working behind the scenes at Oktoberfest. When you’re slinging beer, setting up tents and working side-by-side with Chamber staff and volunteers for three straight days (and nights), you’re bound to have some fun and make some pretty crazy memories and lifetime friends in the process! Cheers to more memories to come!!!" Vic Cundiff | Weed Man | 2016 Chair of the Board 48 | CATALYST - THE BUSINESS MAGAZINE
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Simplify Your Marketing: Diffactory.com/Remarkable 350 SW Longview Blvd | Lee’s Summit, MO 64081 | 816-287-2010
Calendar of Events CHAMBER AFTER HOURS 4:30 p.m. Thursday, April 12 Hunt Midwest Real Estate Development (held at Eagle Creek Model Home TBA) LEADING LADIES WOMEN’S RETREAT 11 a.m. Friday, April 13 Unity Banquet & Dining Hall, 1901 NW Blue Pkwy. Registration required RIBBON CUTTING – 12 ON THIRD 4 p.m. Thursday, April 19 12 SW Third St. MONTHLY MEMBERSHIP LUNCHEON 11:30 a.m. Friday, April 20 Gamber Community Center, 4 SE Independence Ave Speaker: Frank White Jr., Jackson County Executive Sponsor: Summit Family Care Reservations required CHAMBER BEFORE HOURS 7:30 a.m. Tuesday, April 24 Frontier Justice 800 NE Jones Industrial Dr. 2018 CHAMBER CHALLENGE Noon Thursday, April 26 Paradise Park, 1021 NE Colbern Rd. Registration required RECESS FOR SUCCESS 4 p.m. Tuesday, May 1 Missouri Innovation Campus, 1101 NW Innovation Pkwy Topic: Leverage The Difference Between Marketing and Sales Sponsor: Lee's Summit Airport
WinterStone Golf Course Register at LSchamber.com 50 | CATALYST - THE BUSINESS MAGAZINE
CHAMBER 101: GET PLUGGED IN 3:30 p.m. Monday, May 7 Paradise Park, 1021 NE Colbern Rd.
CHAMBER AFTER HOURS 4:30 p.m. Thursday, May 10 Gutter Cover of Kansas City, 1021 NE Jib Ct. MONTHLY MEMBERSHIP LUNCHEON-TRULY THE BEST AWARDS 11:30 a.m. Friday, May 18 Abundant Life Auditorium, 414 SW Persels Sponsor: Truman Heartland Community Foundation Reservations required CHAMBER BEFORE HOURS 7:30 a.m. Tuesday, May 22 Bridge Space, 210 SW Market RECESS FOR SUCCESS 4 p.m. Tuesday, June 5 Missouri Innovation Campus, 1101 NW Innovation Pkwy Topic: 5 Actions that Make Great Leaders Sponsor: Igniting Business CHAMBER AFTER HOURS 4:30 p.m. Thursday, June 7 Midwest Property Resources, 701 SE 3rd St. MONTHLY MEMBERSHIP LUNCHEON 11:30 a.m. Friday, June 15 Faulkner’s Ranch, 10600 Raytown Rd. Sponsor: The Examiner Reservations required 2018 CHAMBER GOLF CLASSIC 7:15 a.m. Friday, June 22 WinterStone Golf Course 17101 E. Kentucky Rd., Independence Registration required
Registering for events is easy at lschamber.com. Choose an event and log in with your member ID. Don’t know your password or aren’t a member? Call 816.524.2424 for help.
Congratulations to the Lee’s Summit Chamber of Commerce on your 50 year anniversary, and here’s to being a part of your next 50 years!
Grand Opening Fall 2019 SPORTS & RECREATION • ENTERTAINMENT & DINING • RESIDENCY • OFFICE SPACE • HOTEL
These features and more, coming together in one fantastic venue, in our hometown of Lee’s Summit, MO. Not only will Paragon Star serve as the Western Gateway to Lee’s Summit, it will inject thousands of youth sports families into our economy, year-after-year. The Sports & Recreation Complex will feature soccer fields, a clubhouse & cantina, plus other terrific amenities. The Village will feature retail, office space, two hotels including conference space, multi-family living and a large public outdoor space that will serve as the epicenter for sports watch parties and live music. As a bonus, a convenient trail head will provide access to the Rock Island and Little Blue Trace trails. We look forward to bringing our vision of excellence to the Lee’s Summit community.
220 SE Main Street • Lee’s Summit, MO 64063
JACKSON COUNTY LEGISLATOR
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