Unit 06: Organisational Behaviour in International Tourism and Hospitality Organisations

Assessment

To achieve this unit, learners must achieve the learning outcomes and meet the standards specified by all assessment criteria for the unit.

Learning Outcomes Assessment criteria Assessment type Word count (approx. to be met covered length) All 1 to 4 All ACs under LO 1 to 4 Coursework 4500 words

Study Contents

 The structure of the Tourism and Hospitality

Industry  The evolution of management theory  Significant management theories in the contemporary tourism and hospitality industry  The evolution of service industries  Organisational goals and strategy  Corporate Social Responisbility  Cultural approaches to management  Cultural diversity and the workforce  Human Resources Management  Recruitment and Selection  Managerial work in the tourism and hospitality industry  Management styles  Leadership in the tourism and hospitality industry  Leadership styles  Organisational structure  Motivation  Job satisfaction  Employee performance  Group behaviour and performance  Conflict management

Indicative Reading list

Core Text:

Mullins, L & Dossor, P. (2013). Hospitality Management and Organisational Behviour (Fifth edition). Harlow: Prentice Hall.

Additional reading:

Baum, T. (2006) Human Resource Management for Tourism, Hospitality and Leisure: An International Perspective, London: Cengage

Beech, J. & Chadwick, S. (2005). The Business of Tourism Management. London: FT Prentice Hall

Boella, M. & Turner, S. (2013) Human Resources in the Hospitality Industry: A guide to best practice, Abingdon: Routledge

Nickson, D. (2012) Human Resource Management for the Hospitality and Tourism Industries, Abingdon: Routledge

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