& TATS SHEPHERD HEIDI HOLLE-WILLIAMS

one for ALL

with call us for billing questions, claims, policy adjustments if your family grows, and we’re there for you if you upgrade your home, if you upgrade your car, and so on. Their policies stay with us. And they stay with us.”

Tats and Heidi are proud to be surrounded by a group of top-flight professionals who share their vision of client care.

“Together we provide that personal touch … that personal service and our team really believes in our mission. We have several superstars, including Melissa and Suzann,” Tats says.

“We often refer to them as the glue that keeps us going in this place,” Heidi says with a smile. “They provide outstanding service. And that’s really our approach. We always strive to have people readily available to help them quickly.”

Driven to Serve

Heidi and Tats brought their own experiences with them as they first entered the insurance world years ago.

Heidi had earned a music degree as she came of age.

“I wanted to be an opera singer and perform in the New York Metropolitan Opera,” she says. “That was my goal. And the only reason I got into insurance was because I got tired of waiting tables. No one had ever bothered to ask me any questions or teach me about what I had. And needless to say, with a music degree, it was a bit of a learning curve.” with relentless level of

Tats found success in another path prior to getting into the insurance field, as well. She worked in the catering business.

“Our partners work very hard showing homes at night and on weekends,” Tats says.

“They’re very responsive when it comes to answering text messages and making sure they are there for their clients because the whole process is so stressful. So we assure them that when they send their clients to us that we’re responsive, we’re caring, and that we are an extension of them, so that the whole process is smooth.”