UK Day Trip Information 14

Booking Arrangements Passengers can book their tickets online by visiting our website www.railwaytouring.net or by downloading a booking formwhich can be printed and sent by post to:- The Railway Touring Company, 14A Tuesday Market Place, King’s Lynn, Norfolk PE30 1JN. A completed booking form can also be sent to us by fax on 01553 661 800. Passengers can also book by telephone during office hours on 01553 661 500. Office hours are Monday to Friday: 09:00 to 17:00. We accept most major credit and debit cards. There are no charges for paying with a credit card. When posting a booking form please enclose the full payment by cheque or postal order made payable to The Railway Touring Company, and, quoting your name, address, telephone number, choice of train, the number of seats you require, class and joining station. We regret that seats cannot be reserved unless full payment is received. Organisers arranging group travel for ten or more persons on a UK Day Trip are invited to contact the office, details above, regarding discounts where a single booking is to be made. Acknowledgements and Tickets Bookings made by telephone will be verbally acknowledged at the time of booking and a written confirmation sent within 7 days. Tickets and travel information will usually be despatched at least 5 days before the date of travel. However, this information and the tickets cannot be sent until the departure times are confirmed by the train operator which may be at shorter notice. Please pay particular attention to the departure and arrival times sent with your tickets as these may vary from the approximate timings given in this brochure. Gift Vouchers We are pleased to offer gift vouchers which can be used against any future trip with us. Please contact the office to purchase these. Junior Tickets Junior children includes ages 15 and under (children 3yrs and under may travel on your lap but if they do require a seat then a junior ticket price applies). Family Tickets 2 adults and 2 Juniors (aged 15 and under). Standard Conditions of Booking and Travel Every effort will be made to ensure that the locomotive, rolling stock, route and timings which are hired in from third parties, will run as advertised. However, the organisers reserve the right to alter these details at any time and shall not incur any liability to any person who has bought, or contracted to buy a ticket or tickets, as a result of any such changes. There may be occasional re-scheduling or re-routing of a train. Please note whilst every effort will be made to ensure the use of the advertised steam locomotive the organisers reserve the right to substitute a different steam locomotive on occasions should it be required, for operational reasons, which would have to be accepted, no refunds will be offered for changes to advertised locomotives. All reasonable efforts, within the control of the organisers, will be made to ensure that on the day of the trip, the train runs as planned. However, we cannot accept any responsibility for delays, mishaps, alterations or curtailment of the tour from situations outside of our control. Please note all timings shown in the brochure are approximate and subject to change. In adverse conditions the train operating company, West Coast Railways, may feel the need to run with a diesel locomotive attached to the rear as a precaution. The nature of steam trains is that breakdowns, delays and substitutions have to be accepted. Every genuine effort will be made to ensure that the tour runs as planned and advertised, or as close to it as possible. In the event of a failure of the scheduled steam locomotive prior to departure of the trip, every best effort will be made to find a suitable steam locomotive as a replacement. However, if this is not possible and if there is insufficient time available to cancel or postpone the trip, then a diesel may be used as substitute. In such circumstances, outside of our control, acceptance of these terms signifies your acceptance of such a change and no refund will be due. The organisers cannot accept responsibility for the options under the control of third parties and are only responsible for returning passengers to their joining stations. Your booking is taken as constituting acceptance of these conditions. No refund or substitutions are available, other than due to cancellation by the organisers, which can happen on occasions. We will not be liable for any consequential loss you may suffer or pay any compensation to you. Due to the age and construction of our trains it is not possible to board whilst seated in a wheelchair, however we will be pleased to convey passengers of limited mobility whenever possible, provided they can step onto the train from the platform and move to their reserved seats with the help of an able-bodied carer, the wheelchair then being folded by you and stored at the end of the carriage. We are unable to convey mobility scooters or non-folding wheelchairs due to the age and design of the trains used. We are limited to only being able to provide a vegetarian dietary alternative, all other diet request are not available. We recommend that during the winter months you travel wearing suitable layered clothing as the carriages on occasion can be cold. Although they are heated, unforeseen complications along with the nature of travelling by steam in vintage carriages can result in cooler conditions for passengers than modern trains. N.B. – All timings shown are approximate and subject to change unless otherwise shown.

The Railway Touring Company The Old Stables, Estuary Road, Kings Lynn, Norfolk, PE30 2HL Phone: 01553 661 500 E-mail: enquiries@railwaytouring.co.uk – Web: www.railwaytouring.net