The Western Isles 62

Mallaig to explore the village and fishing port and find lunch, before boarding the ferry for Armadale on the Isle of Skye. You then travel on the road coach, which has followed the tour with the luggage, to your hotel in Portree, the island’s main town and well known for its picturesque harbour. (B D)

Thursday 28th September Coach tour of Skye; Lewis and Harris in the Outer Hebrides This morning you explore the fascinating Isle of Skye by road coach. Skye is the largest island in the Inner Hebrides and the island’s peninsulas radiate from a mountainous centre dominated by the Cuillin, the rocky slopes of which provide some of the most dramatic scenery in the country. The Black Cuillin mountain range is the only truly alpine environment in Britain and has twelve summits above 3,000 feet. Your coach pauses a few times for photo opportunities as it crosses Trotternish, the northern peninsula of Skye, to Uig. Here you join a ferry for the one and half hour crossing to Tarbert on the Isle of Harris in the Outer Hebrides. Although not an island itself, Harris is the southern and more mountainous part of Lewis and Harris. You travel through the exposed countryside to the island’s capital, Stornoway, and the hotel where you will stay and dine for the next two nights. (B D)

Friday 29th September Guided tour of The Isle of Lewis Today a guided coach tour of the Isle of Lewis awaits you. The Isle of Lewis is at the North west corner of the Hebrides and has a rich cultural heritage. From the neat Victorian homes lining the streets of Stornoway, to the stretching white sands of Bosta on Great Bernera in the east, where the clear Atlantic waters sound the evocative toll of the Time and Tide Bell, Lewis is an island of exciting contrasts and diverse experiences. Places of particular interest include the Butt of Lewis cliffs and lighthouse, Carloway Broch, Lewis Bridge and the Callinish Standing Stones, an impressive stone circle comparable to Stonehenge. Lunch will be taken during the tour and dinner will be served at your hotel this evening. (B L D)

Saturday 30th September Free time in Stornaway; ferry to Ullapool; north to Lochinver This morning you’ll have some free time to explore Stornoway and a choice of visiting Lews Castle and grounds, the impressive war memorial, or the harbour area. Observance of the Christian Sabbath, Sunday, had long been a unique aspect of the island’s culture and until July 2009 there were no Sunday ferry services to or from Stornoway. You’ll then take a ferry across ‘The Minch’, maybe sighting dolphins en route, and return to the mainland at Ullapool. The road coach from Ullapool then goes north to Lochinver, a pleasant village with a beautiful harbour and a magnificent mountain backdrop. You’ll stay at the luxurious Inverlodge Hotel, set on a hillside overlooking the bay, for the next two nights. All rooms present amazing views and deer often appear on the lawns outside. (B D)

Sunday 1st October By road to the North West Scottish Highlands There’s a day trip by road coach today, to discover the remote and impressive landscape of the North West Highlands. You pass through magnificent mountain scenery with striking lochs and glens, and maybe catch a glimpse of some uncommon wildlife. You begin to notice the wild sea as you travel near to the coast at Scourie. Your destination is Durness on the far north coast of Scotland, an area of unspoilt beaches backed by cliffs. The surrounding coastline is some of Europe’s most isolated and spectacular, where sea birds, seals, porpoises and minke whales may be seen. You stop in the village and take time for lunch. In the afternoon you return by coach to the hotel at Lochinver. (B D)

Monday 2nd October Dunrobin Castle and Inverness Today you travel east by road coach along isolated mountain roads passing through Lairg and Golspie before arriving at Dunrobin Castle, the family seat of the Earl of Sutherland, on the east coast. This impressive castle stands on high terraces with wonderful views across its formal gardens to the North Sea beyond. There’ll be time to visit the castle and its grounds, including a falconry display, before lunch after which you transfer to Golspie Station to board a train to Inverness. You then transfer to your hotel for dinner and overnight accommodation. (B L D)

Tuesday 3rd October The ‘Highland Chieftain’ to London After an early breakfast at the hotel you transfer to the railway station to join the ‘Highland Chieftain’ for the return journey to London. You can relax again in First Class seats as you leave Inverness and pass through the wonderful Highlands en route to Perth, Edinburgh, Newcastle, York and London King’s Cross. A light lunch will be served on the journey south. (B L)

Tour Summary

Tour price £2295 Single supplement £395

Price includes:

• First Class rail travel from London to Stirling and Inverness to London with at-seat dining • 8 nights half board accommodation in 3-star hotels • 5 Lunches • All visits, train, boat and ferry travel, and coach transfers as detailed in the itinerary • First Class rail travel on ‘The Jacobite’ from

Fort William to Mallaig • Standard Class rail travel between Arrochar and Fort William and Golspie and Inverness (First Class not provided on these trains) • The services of a tour manager

All prices shown are per person based on two persons sharing. Meals included each day are shown as: B = Breakfast - L = Lunch - D = Dinner

October 2023

Mon Tue Wed Thu Fri Sat Sun 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5

Approx. timings Outward Return London King’s Cross 12:00 15:49 Peterborough 11:58* 15:26* York 13:54 13:54 Stirling 17:19 ------Inverness ------- 07:55

*Passengers from Peterborough change trains at York on both outward and return journeys.

Rachel Jackson

Operations Manager

Julia Barrett

Office Assistant Hollie Kimber

Operations Manager

Kelly Osborne

Managing Director

Jade Mott

Operations Assistant Allison Sanders

Operations Manager

Annabelle Benjamin

Operations Assistant

Our friendly team are available to answer any questions and to help you make a booking – please feel free to contact us on 01553 661 500 Monday to Friday 9am–5pm or by email to enquiries@railwaytouring.co.uk

Online Shopping

Visit our online shop to purchase themed Railway Touring Company merchandise. Currently Bookmarks, Greeting Cards and Postcards. We will be adding to our range as new products become available.

www.railwaytouring.net/shop/

Please visit our website www.railwaytouring.co.uk to view and download our latest UK Day Trips, UK and European Holiday Brochures.

26

EST.1997

The attraction of trains. By their very nature, trains, especially steam hauled trains, attract enthusiasts. Our tours will always include a number of photographic opportunities in the form of false starts and run pasts where this is practical and possible. Where possible, we also arrange locomotive footplate rides, museum and depot visits. Many of our customers do not have the same exclusive interest in trains shown by some enthusiasts; therefore, we keep in mind the need to diversify our tour programmes. We do this by including visits to castles and historic houses, and to wildlife parks, using accommodation in resort style hotels, and providing free time for shopping and exploring. Nevertheless the main attraction and therefore the emphasis of our tours is travel by train, which includes the nostalgia, the companionship on board, and the passing scenery. We consider that those travelling on our tours will see more scenery and in greater comfort than by road coach or cruise liner. Schedules and services. We arrange and advertise tours in good faith. Many scheduled railway organisations – train operators and track operators – only work two months ahead and therefore cannot confirm final schedules to us until that ‘window’.Likewise we cannot confirm and advise final numbers for a tour until full balances have been received from tour customers. Tours may be subject to occasional rescheduling or re-routing. The nature of steam trains is that breakdowns, delays and substitutions have to be accepted. Every genuine effort will be made to ensure that each of our tours runs as planned and advertised, or as close to it as possible. Fire risk. In many countries at times of exceptionally dry weather, coal fired steam locomotives may be banned from operating and diesel or electric traction may have to be substituted. Oil fired steam locomotives however are normally still allowed to operate. The Railway Touring Company cannot accept any responsibility for steam bans during times of high fire risk. Overnight travel arrangements. Where overnight travel is necessary we will arrange either to stay in a convenient hotel en route, to use one of the newer ‘hotel trains’, or to book Standard Class twin berth sleeper car trains (First Class is often single berth). These decisions are made on the basis of the length of the journey, the range of scenery likely to be missed by overnight travel, and the accommodation options available. Luggage and Passenger Assistance. Whilst most major stations are equipped with lifts, escalators or walking ramps, not all smaller stations feature these facilities. We therefore recommend that you use a lightweight case with wheels, to allow you to best handle it. Please also ensure that your packed case is still light enough for you to successfully lift it in and out of trains and to enable you to walk comfortably with it. You will be responsible for your own luggage whilst on holiday. Passenger Assistance can be booked upon request, if required and necessary. Please let us know prior to the start of the holiday, should you require assistance. Porterage. Some tours include porterage between stations and hotels; some include full luggage transfers between hotels, using either a supplementary road coach or scheduled ‘luggage in advance’ facilities. Porterage, where advertised, is included in the cost. However, there will be occasions when porters are not available or included and it will be each customer’s responsibility to handle their own luggage. Accommodation. We aim to use 3 or 4-star designated hotels throughout our tours as this offers us the standards of hospitality, catering and service that we would wish for our customers. We also seek out establishments which are either conveniently located for the railways in order to minimize transfers, or which afford some unique character. Where we cannot meet either of these criteria we ensure the best and most comfortable accommodation is available. Single supplements. We are pleased to advise that we do not financially benefit from single supplement charges. Supplement charges only apply due to hoteliers charging higher rates for rooms that are solely occupied. All of our prices listed are per person based on two persons sharing. Therefore, any room that is solely occupied does incur a charge, whether it be a single or double room. If a double room is preferred please state your preference at the time of booking in order for us to obtain a quote, double rooms for single use may be slightly more expensive than the single supplement stated. All other elements of our tours are priced on a per person rate, so no extra fees are applied for solo travellers. Food and drink. Meals will be taken on trains, boats, planes, in hotels and restaurants and even al-fresco, picnic or packed! Mindful of the diversity of our customer’s tastes we try to adopt a ‘middle of the road’ approach when choosing menus. We must also accept the limitations of on-board catering and marvel at the success that chefs regularly achieve in the confines of train kitchens. Hotel and restaurant meals are usually a set menu, with options for special dietary needs. If customers have any special dietary requirements they must please ensure we know them at the time of booking. In this way we can make the necessary arrangements for customers with special requirements. Some of our tours include alcoholic and soft drinks and coffee, in which case this is clearly stated in tour information. Otherwise customers are responsible for their own refreshments.

Passports, visas and health issues. Customers are responsible for holding the necessary and appropriate travel documentation for their journey. For tours outside the UK, customers must ensure that there is at least six months validity remaining on their passports after returning back to the UK. We assume our customers are British Citizens whose passport shows they have a right to reside in the UK. If a customer has a passport of another country or state, or one that indicates restrictions on return to their country of origin, then they must please contact us prior to booking and well in advance of intended use. We will advise customers of the requirements and processing arrangements for visas where they are required. We will offer any help we can in arranging customers’ visas. Health advice is dependent upon the destination, medical history and current health of each customer participating in a tour and we cannot assume any responsibility. Customers MUST seek advice from their GP or a travel medical centre. Pre-tour and travel documents. We will send out information to tour customers for visa and general planning purposes when appropriate, usually at the ‘balance due’ time. If there is nothing significant to communicate then we will simply acknowledge that the customer’s balance of payment has been received. We prepare and send a booklet of information to tour customers for all tours. This includes a passenger list with first or ‘known as’ names, where advised, (to check on an old acquaintance, aide-memoir for names during the tour); the latest known itinerary with as much detail as necessary (including meal times/locations); emergency and general contact details; and usually some general and specific information about features of the tour programme. This is intentionally a small part of the information available and tour customers are advised to research and obtain detailed reference material, maps, schedules etc. appropriate to their particular interests. Air travel tickets are usually sent to us for onward despatch less than two weeks before travel – please don’t panic! Rail tickets are often group travel documents held by the Tour Manager. In this case tour customers will be provided with joining instructions, which must please be observed since the party cannot progress until all members are present. Tickets, vouchers and coupons for onward travel during a tour, are usually held and distributed by the Tour Manager. With regards to the Covid-19 pandemic you will be required to follow all measures laid out by the transport providers on your holiday, we will send details of these to you along with your tour documents prior to travel. We will advise you of the specific requirements for the countries you are visiting before travel, adhering to the www.gov.uk/coronavirus government guidance at the time of travel. Travel insurance. Many customers arrange their own travel insurance. The Railway Touring Company cannot assume any responsibility relating to travel insurance issues and customers should ensure that they are familiar with procedures should an incident occur. This is especially important with medical cover since we do not undertake to obtain medical attention, but to hand over the customer to an appropriate and suitable authority. You will need to double check with your insurance providers that your terms cover you for such things like a pandemic i.e Covid-19 or if you fall ill whilst away and need emergency medical treatment, if you are unsure we highly advise you to contact your provider to see if you are covered, not all policies cover for this. • If you have not purchased your holiday insurance you will be looking for the following standard of cover, Medical and repatriation costs if you become unwell with any coronavirus (including Covid-19) or contagious disease. • If your trip or holiday has to be cancelled because you or a travelling companion are diagnosed with any coronavirus (including Covid-19) or contagious disease and are unable to travel. • Emergency repatriation costs to bring you home if the Foreign, Commonwealth and Development Office (FCDO) impose travel restrictions (while you’re at your destination), either in the UK or at your destination, and has requested you to return to the UK. Cancellations due to coronavirus will not be refunded less than 8 weeks prior to travel as per our terms and conditions. Claims for not travelling due to contracting Covid-19 or any other coronavirus or disease will need to be dealt with through your travel insurance provider. However, we can assist with providing any paperwork/cancellation forms that may be needed. Infirmity and disability. Tour managers are responsible for the general care and well-being of the whole group and are neither available, nor trained or insured for individual ‘personal’ care. Each tour, by way of the trains and terrain being visited, presents its own opportunities and restrictions. Customers should ascertain the suitability of the itinerary and facilities available relevant to their own needs. We are happy to discuss customers’ concerns with them before they commit to a booking. We will attempt to accommodate and resolve any needs or problems caused by undisclosed mobility/dietary/general health issues but cannot accept responsibilities beyond those stated above. We would especially draw the attention of customers to the tours that visit high-altitude locations and the resulting possibility of cardiovascular and respiratory problems. Confidentiality, privacy and mailing lists. Customers’ names and addresses have been obtained as a result of their response to advertisements, having been a previous customer or enquirer, or a referral from some other party. We do not share these details with anyone outside Warren Travel Ltd. trading as The Railway Touring Company or The Railway Touring Company Ltd. Customer’s personal details such as credit card numbers, travel arrangements, companions etc. will only be kept to be used within the requirements of tour operating. We are registered under the Data Protection Act. If one customer wishes to communicate with another customer, then please forward the stamped envelope/package to us. We will add the address and post on the mail. We will not divulge any addresses or telephone numbers. Please refer to our website for information regarding our Privacy Policy ensuring you fully understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site.

Seat Reservations. Whilst we do our very best to seat you as close to your preference as possible, all seating on the trains is allocated to us and therefore we cannot guarantee any seating requests. However, if you do have any concerns regarding the seats allocated to you, please do let us know. On some trains seat reservations are by individual seats, on others by block booking or complete carriage. Since the railways concerned make the allocations, we have to accept and be flexible about the seating arrangements. Will I need to take a Covid-19 test to travel? You may need to take a pre-holiday test before you leave the UK. The test required varies by destination country and is also subject to your vaccination status. Check the current requirements for your holiday destination via the foreign travel advice section of the UK Government website https://www.gov.uk/foreign-travel-advice. This will also advise you on the type of test you may need to take. Financial protection The Travel Trust Association (TTA) The TTA is a trade association of travel agents and travel organisers, established to provide financial protection for the customer. The TTA lays down strict guidelines on how the customer’s funds should be handled, and each member must adhere to those guidelines. Every TTA member pays the customer’s funds into a designated trust account which is supervised by an independent trustee; a Banker, Chartered or certified Accountant or Solicitor. Why your travel arrangements are totally safe with the Travel Trust Association The Travel Trust Association (TTA) recognises that for many people a holiday is the one chance to really relax – so it is important that customers are able to feel completely confident about their travel arrangements from the moment they make their booking. By choosing an approved TTA Member, customers can be sure that their travel plans are totally secure. These arrangements exceed the statutory levels of consumer protection. Customer’s funds are secured in Trust by the Travel Trust Association Trustees. Travel Trust Association 2 Crown Square Woking GU21 6HR 01483 545 780 www.traveltrust.co.uk The holidays in this brochure that include air travel are ATOL Protected by the Civil Aviation Authority. Our ATOL number is T7149. ATOL protects customers from losing their money or being stranded abroad. It does this by carrying out financial checks on the firms it licenses and requiring a guarantee, called a bond, to be lodged with them. If a firm goes out of business, the CAA will make a refund to the customer, or if already abroad on holiday, arrange for the customer to complete their holiday and fly home. Status The Railway Touring Company is a direct sell tour operator and retail travel agent. All parts of a customer’s holiday are covered by our TTA membership (number T726X), and the air travel for all of our customers’ holidays is covered by our ATOL membership (number T7149). Warren Travel Ltd, trading as The Railway Touring Company, acts as a booking agent for the service providers whose terms and conditions of booking and carriage apply to our tours. Copies of these terms and conditions will be obtained from the relevant service providers and forwarded to customers on request. Tours will be confirmed and take place subject to minimum and maximum numbers booking. Railway components of a tour are provided subject to the serviceability of motive power and stock, and the operating conditions prevailing at the time of the tour. In the event of a failure to operate services as advertised then ‘best’ alternatives will be provided.

Programme and prices Details of each tour programme and its cost are published in our tour brochure, in leaflets, by correspondence, or by amendments notified to customers. Customers are required to acknowledge their acceptance of this information.

Payments All tour bookings should be accompanied by payment of a deposit per person as follows: £200 for travel in the UK £250 for travel within Europe £450 for travel beyond Europe A confirmation of booking will be sent to customers which includes a statement of their account and a balance due date. The balance of payment is required in time for us to pay our suppliers, usually twelve weeks before travel. There are occasions when we are required to pay for group tickets earlier than this and the balance due date will reflect this. During the period of time that we are establishing a viable tour group, deposits are fully refundable. Once we have confirmed the operation of a tour then deposits are not refundable. Due to

the high costs involved with debit and credit card transactions our preferred methods of payments for balance payments are cheque or bank transfer.

Fidelity insurance It is a requirement that all tour bookings be covered by Fidelity Insurance. This is a financial protection insurance that protects the customer’s money until the tour takes place. The cost of this insurance is included in the tour price.

Customer cancellation We have the following customer cancellation policy for all of our tours: Cancellation prior to 12 weeks before tour departure – loss of deposit Cancellation between 8-12 weeks prior to tour departure – 25% refund of tour cost Cancellation less than 8 weeks prior to tour departure – no refund

Passports, visas and health Customers are responsible for ensuring that they have the correct travel documentation for tours, and this includes passports, visas and health certificates. We are willing to give advice on passport and visa requirements but customers should seek professional guidance on medical related matters. We shall obtain guidance from the Foreign and Commonwealth Office and tourist board where a security risk exists or arises in respect of a tour destination. This information will then be passed on to tour customers.

Prices Prices are determined against known exchange rates, fuel costs and tax regimes prevailing at 15th April 2022. The exchange rates used for prices quoted in this brochure are as follows: £1 = 1.13 Euros In the event of significant changes we must reserve the right to amend prices. A NO SMOKING policy will be pursued where we have the control or influence over the service that we are providing on our tour. Our chartered steam trains Whenever possible we hire steam trains for our exclusive use. This allows us the flexibility, within operational parameters, to run to our requirements. It also enables us to stop the train for photographs of the scenery; the train itself; and sometimes staged train movements, known as run-pasts. We can often arrange for tour customers to ride on the footplate of the locomotive, should they wish, but at their own risk. Since our tours often number around 40 customers there are occasions when we have access to older trains with limited capacity, and sometimes to facilities not normally available to large groups or individuals. However, on occasions due to popularity and where space permits this number can be exceeded. Scheduled trains Where we travel by scheduled train, with few exceptions, we travel First Class in reserved seats or reserved carriages. This has proven to be much better value for money since the additional space, comfort and lack of crowding are obtained at a worthwhile supplement compared with Standard Class travel. Alternative airports, independent travel and extensions Our customers come from throughout the UK and overseas. Wherever possible we choose flights which allow connections from local airports, and prices for these connecting flights start at around £149 return. Most tours allow for independent travel arrangements whereby customers may extend their stay, stop en route, or make their own travel arrangements. We can provide a ‘ground only’ quotation for all of our tours so that overseas customers and independent travellers can make their own way to and from the tour joining point.