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OPS 574 Wk 3 Discussion - Customer Service and Process Improvement: Spirit Airlines Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students or your faculty member. Dr. Peter expects the response be a minimum 175 words and the reply be a minimum of 100 words and properly cited and referenced. Due Day 3 (Thursday night) The following exercise allows you to practice collaboration skills to develop strategies for process improvement. Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills." A transcript of this interactive exercise is also available. Consider what you learned in the experience and respond to the following in a minimum of 175 words:
Is process improvement alone a sufficient response to Spirit’s declining profits? What other changes should Spirit make? In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference? What measurable outcomes should Sprit seek during the process improvement effort? Why? Due Day 7 Reply to at least 2 of your classmates or your faculty member. Be constructive and professional.