Transforming the patient journey

Emily Hoban, Head of Outpatient Operations, is leading on a brand-new transformation programme to refresh the current outpatient journey, with the aim to provide a quality experience for our patients.

In transforming Outpatient Services, we will be implementing a successful elective access policy, that has been developed in consultation with many patients, internal and external stakeholders. The policy will ensure that there is better planning across the Trust, in relation to outpatient provision. The transformation comes as we recognise challenges and areas for improvement with the current systems. Colleagues can expect to see the modernisation of systems and processes, and patients can expect to see less cancellations, and a more seamless booking process. There are many changes ahead, that will not only benefit our patients, but also our administrative and clinical teams, enabling colleagues to work together to deliver outstanding care. Emily Hoban, Head of Outpatient Operations said: “The team are wholly committed to making the changes which will support the work of the clinical and administrative teams and make all our working lives easier. However, and most importantly, the transformation has the patient at the heart of its programme and all process changes will ensure the patient has a quality experience through their hospital journey.” For more detailed information on what you can expect to see as part of this project, contact emily.hoban@liverpoolft.nhs.uk.

Working together with our partners

Matt Ashton, Director of Public Health for Liverpool City Council, made a visit to The Beat this month to meet the Axess Sexual Health team.

The session highlighted the new integrated sexual health services, which include Axess working alongside Liverpool City Council, and the exciting plans for Axess in the near future which will increase patient services within the region.