HELPFUL HINTS

GENERAL ADmISSION EVENTS

• Some of our ticketed events are general admission, which means admission is on a first come, first served basis. Please review your tickets to check if an event you purchased is a general admission event. • If you have purchased tickets to an event with general admission, we recommend you arrive early. • A small number of seats may be reserved at general admission events for sponsors, donors, and other invited guests. • Doors for most of our venues open approximately 30 minutes before the performance is scheduled to begin (unless otherwise noted); however, sometimes for reasons beyond our control this may not occur and we apologize in advance for any inconvenience this may cause.

ARRIVE ON TImE

Our performances start promptly at the time listed on the ticket, so please allow sufficient time for travel, parking, ticket collection, and other pre-performance activities.

LATEcOmERS

For the safety and comfort of the performers and other audience members, latecomers will be admitted into venues at a suitable break during the performance. Similarly, if you leave a performance for any reason once it has commenced, you will be re-admitted only during a suitable break in the performance. Late seating breaks vary from performance to performance and some performances (especially those without intermissions) may not include a late seating break. We regret that we cannot provide refunds to those who arrive after or leave during the performance once it has begun.

TIckETS

In order to maintain a safe environment, everyone attending ticketed performances must possess a valid ticket, including babes in arms. For our children's programs, please make sure you purchase a ticket for everyone attending the performance.

BAG chEck

Many of our venues have policies regarding the checking of bags and other larger items as condition of entry and we recommend that, whenever possible, you bring with you only what is necessary.

AUDIO/VIDEO REcORDING AND phOTOGRAphS

Unless otherwise noted, audio and video recording and taking photos (including camera phones) at ticketed performances are prohibited for copyright reasons. You may be asked to check these items as a condition of entry.

mOBILE phONES

We request that mobile phones be turned off prior to the start of a performance. If you must keep your phone turned on, please place it on silent or vibrate mode. Also, please remember that light from your phone may be distracting to other audience members.

AccESSIBILTY

Luminato and its artistic and venue partners are committed to providing barrier-free access. If you require wheelchair seating, please advise the ticket agent at time of purchase. Additionally, many of our venues provide other amenities for people with disabilities, such as assistive listening devices. If you require more information on services available for people with disabilities, please contact the Luminato offices at info@luminato.com or call 416 368 3100.

YOUNG AUDIENcES

Luminato welcomes young audiences to all of our performances, free and ticketed. However, some performances may not be suitable for young children and parental guidance is always recommended.

FREE EVENTS

Free events are limited to the capacity of the venue, admission is on a first come, first served basis, and all are general admission. Please arrive early to ensure your admittance. As a courtesy to others, we regret that we cannot allow people to hold space for friends and family in lines for free events. We thank you in advance for your cooperation.

RAIN DELAYS/cANcELLATIONS

Please check luminato.com for up-to-date information regarding potential rain delays or cancellations for outdoor events.

pERFORmANcE VENUES

Luminato events are performed at a variety of venues and each venue has its own unique policies and procedures to ensure the most enjoyable experience for everyone. Please feel free to ask venue staff for more information.

If you have any additional questions, please contact the Luminato offices via e-mail at info@luminato.com or call 416 368 3100. For other Helpful Hints and up-to-date program and performance information, please visit our website, luminato.com.