HOUSING SERVICES ANNUAL REVIEW
We have built on the success’ of last year and continued to improve the way we work in order to deal with increased demand for Housing Services. We have been able to celebrate 10 years of the Supporting Lodgings scheme as well as receive recognition for 5 years of consecutive excellent customer service.
2015-16 KEY FACTS...
3,908 22,310 Customers receiving help and advice
986 Households housed
Calls answered
35 Housing Services Lewis House housing@bathnes.gov.uk Tel: 01225 396296
Members of staff
UNDERSTANDING THE HOUSING MARKET Average cost for a 2 bed property HOUSING TENURE
IN BATH AND NORTH EAST SOMERSET
Average gross employee income in B&NES is £21,316 £ pw Gross income needed*
■ Owner occupation ■ Private rented ■ Social rented ■ Other
Standard mortgage** £266
£39,520
Private rent
£206
£30,605
Affordable rent
£126
£18,720
Social rent
£100
£14,857
*based on 35% of gross income spent on housing **based on lowest quartile
Developing new homes improving old homes
913 Affordable homes completed in 2015/16
Affordable homes built Properties since 2011 improved
631
142 142
176
62
New affordable homes secured on 8 sites
Empty homes brought back into use
Homes improved using energy@ home service to provide energy advice, assessments and installations
REGULATING THE PRIVATE RENTED SECTOR
1,490 1,236 Licensed HMOs
299
Service requests
Property inspections
Allocating Social housing
788
Bids placed
Households housed
58,410
6,093
Number of households on the Homesearch register
CREATING INDEPENDENCE
197
290
supported DFGs lodgings placements for completed young homeless people
Disabled Facilities Grants (DFGs) provide adaptions to enable people to remain independant at home at an average cost of ÂŁ5,056 and an average enquiry to completion time of 45 weeks
Helping homeless households
21*
Households in temporary accommodation
545
Homeless cases prevented
* Compared to the national rate of 212
16 517
%
Helping people locally...
customers seen in the Keynsham and Midsomer Norton one-stop shops
Down to
increase in the number of customers receiving a service
CUSTOMER SERVICE
97 13
%
22
Rough sleepers
of customers either very satisfied or satisfied with our service
Complaints received
5
consecutive years of excellent customer service
attracting funding into the area Working with partners we brought
£5,343,000
£730,000
secured from the Department of Health for young people’s housing
of Government funding for new housing into the area
£839,000
generated from New Homes Bonus since 2011, for empty propeties brought back into use