Warminster: 01985 212222 www.webbsmotorcaravans.co.uk Reading: 01189 712424
Newsletter Winter 2012
Winter Sale Now On!
❄ Don’t miss our Huge Winter Sale ❄ Save thousands on selected vehicles ❄ View all offers on our website or call in at either branch
Ends: 19th December 2012
Welcome
Directors Cut Hi & welcome to the latest edition of our newsletter. What a rollercoaster year it’s been, from the highs of the Olympics and the Queen’s Jubilee to the lows of a non-existent summer and a disappointing Euro 2012. With that dreary summer in mind, we want to take this opportunity to say a big ‘thank you’ to all of those who attended the ‘Summer Shows’ or should we refer to them as ‘Wet Weekends’?! Unfortunately, both were hit by the heaviest rain and winds we have seen at that time of year for quite some time. Nevertheless, all who attended had a great time and the weather only seemed to bring out the true British spirit in everyone!
Contents Directors Cut................................2 Elddis...............................................3 Bailey..........................................4-5 Winter Sale..............................6-7 Reading News........................8-9 Warminster News............10-11 Events............................................11 Servicing.....................................12 Competition/winners............13 Letters.................................. 14-15 Your Views.................................16 Staff News......................... 17-18 Contact Us.................................19
2 | Winter 2012
As many of you may know, November and December is sale time here at Webb’s Motor Caravans. We have therefore handpicked a selection of vehicles and put together some fantastic deals from our already competitive motor caravan range, with up to £5,000 off our normal prices. A full listing of our sale vans is available on our website, but remember the sale ends on Wednesday 19th December 2012. We’ve also welcomed some new faces to our team over the last couple of months. In Warminster Will has started in the workshop, Anna is working part-time on reception and Kate has joined the valet team. Whilst at Reading we have lots of new faces with new sales manager Damien, Samantha on reception, Karl and Stephen joining the valet team and Adam has started work in the shop.
We’d like to take this opportunity to thank all our staff for their efforts throughout 2012 and not forgetting a big thank you to our customers for your continued support. We look forward to seeing you at the Summer Shows in 2013. Merry Christmas and a Happy New Year!
Andy Cahill, David Webb & Christine Webb
Directors
“...we want to take this opportunity to say a big ‘thank you’ to all of those who attended the ‘Summer Shows’ or should we refer to them as ‘Wet Weekends’?! ”
News
Elddis We are pleased to announce we are soon to be a franchise dealer for Elddis motor caravans. The range will be on display at both branches from February, however if you wish to discuss your requirements now please do not hesitate to call one of our Sales Teams, Reading on 01189-712424 or Warminster on 01985-212222.
Winter 2012 | 3
News
Bailey motorhomes go from strength to strength Earlier in the year The Bailey Approach SE 745 was announced as The Caravan Club Motor Caravan Design & Drive Competition Winner 2012. Bailey scooped the top award at its first attempt with the Bailey Approach SE 745. Competition testing took place at Newark Showground. A panel of four driving judges and six design judges evaluated fifty vehicles across six different classes for excellence in design, construction and handling characteristics, including reversing and manoeuvring. The judges praised the Approach SE 745 for its combination of solid build quality, featuring Bailey’s innovative Alu-Tech body shell construction, and outstanding value for money. Bailey also took first and second place in the category for Coachbuilts up to £45,000 with the Approach SE 625 finishing runner up the SE 745.
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News
More awards...
A further award gained recently in Practical Motorhome’s Motorhome Of The Year Awards has added to Bailey’s growing reputation in the motorhome market. The company’s six-berth Approach SE 760 model claimed the title of Best Family Motorhome 2012. Commenting on the Approach SE 760 Practical Motorhome said “This Brit-built newcomer has stormed the motorhome market with its combination of roomy interior, superb manufactured quality and focus on passenger safety”. “This really is an impressive family motorhome” they added. Bailey Approach SE 740 and SE 745 were also shortlisted in the ‘Best Coachbuilt for Two’ and ‘Best Coachbuilt for Four’ categories respectively in the same competition highlighting the all round appeal of the company’s debut motorhome range. Award success has been mirrored by retail sales success on Retailer forecourts over the past twelve months and as a result the
existing Approach SE range will enter the 2013 model year unchanged. This is in-line with established Bailey product development policy where instead of changing ranges on a fixed date every twelve months the company is more customer lead undertaking a product re-design only when the market decides it is necessary. The great news for potential customers is that also means that OTR prices for Approach SE models are currently being held at 2012 levels meaning a new Bailey motorhome looks even better value in today’s market place.
More information on the Approach SE range can be found by visiting www.webbsmotorcaravans.co.uk or by contacting either branch. Winter 2012 | 5
Winter Sale
Winter Sale - Warminster Year 2005 2004 2005 2006 2001 2006 2005 2008 2010 2008 2008 2008 2003 2008 2003 2002 2006 2008 2005 2004 2001 2004 2001 2000 2004 2010 2004 2012
Make/Model Ace Roma - Fiat Ducato 2.8 JTD Ace Capri - Fiat Ducato 2.0 JTD Ace Napoli - Fiat Ducato 2.3 JTD Ace Modena - Fiat Ducato 2.3 JTD Autosleeper Ravenna - Ford Transit 2.4 TD Autosleeper Eaton Automatic - Ford Transit 2.4 TDCi Dura-Shift Auto-Trail Cheyenne 840 - Fiat Ducato 2.8 JTD Auto-Trail Tracker LHD - Fiat Ducato 130 Multijet Auto-Trail Cherokee - Fiat Ducato 130 Multijet Autocruise Stardream - Peugeot Boxer 2.2 100 HDI Autocruise Starburst - Peugeot Boxer 2.2 120 HDI Autocruise Starfire - Peugeot Boxer 100 Multijet Avondale Seaspirit - Fiat Ducato 2.0 JTD Bessacarr E785 - Fiat Ducato 160 Multijet Bessacarr E435 - Fiat Ducato 2.3 JTD Bessacarr E435 - Fiat Ducato 2.3 JTD CI Carioca 635 - Fiat Ducato 2.3 JTD CI Carioca 694 - Fiat Ducato 130 Multijet Compass Suntor 300 - Peugeot Boxer 2.0 HDI Elddis Xpecition 300 - Peugeot Boxer 2.0 HDI Hymer Swing 554 - Fiat Ducato 1.9 TD Joint E33 - Fiat Ducato 2.0 JTD Mobilvetta Euro Yacht 190 LD - Fiat Ducato 2.8 JTD Mobilvetta Top Driver 52 - Fiat Ducato 1.9 TD Pilote Pacific P6 - Peugeot Boxer 2.2 HDI Romahome R40 - Citroen Dispatch 120 HDI Kon-tiki 655 - Fiat Ducato 2.8 JTD Swift Suntor 590 RS - Fiat Ducato 100 Multijet
Compass Suntor 300
Hymer Swing 554
Engine 2800 2000 2300 2300 2400 2400 2800 2300 2300 2200 2200 2200 2000 3000 2300 2300 2300 2300 2000 2000 1900 2000 2800 1900 2200 2200 2800 2200
Mileage Pre-Sale Price 16,200 £25,995 19,300 £19,995 34,200 £20,995 24,300 £22,995 54,900 £19,995 12,500 £26,995 22,200 £30,995 4,780 £28,995 2,500 £42,995 8,100 £33,995 23,000 £32,995 17,900 £28,995 18,200 £19,995 15,300 £36,995 37,400 £20,995 32,410 £19,995 54,600 £19,995 41,500 £26,995 14,500 £21,995 20,900 £20,995 60,000 £17,995 23,700 £18,995 16,500 £20,995 32,000 £14,995 37,500 £19,995 8,800 £34,995 29,000 £28,995 2,900 £34,995
Ace Capri
To view our entire range visit www.webbsmotorcaravans.co.uk 6 | Winter 2012
Sale Price £24,995 £18,995 £19,995 £21,995 £17,995 £25,995 £29,995 £27,995 £40,995 £31,995 £31,995 £27,995 £17,995 £34,995 £19,995 £18,495 £18,995 £25,495 £20,995 £19,995 £15,995 £17,995 £19,495 £13,995 £18,995 £32,995 £26,995 £33,995
Autocruise Starburst
Winter Sale
Winter Sale - Reading Year 1999 2007 2007 2009 2008 2008 1998 2003 2001 2009 2009 2006 2010 2001 2003 2006 2004 2005 2010 2003 2001 2009 2002 2003 2004 2005 1999 2012
Make/Model Auto-Sleeper Ravenna - Ford Transit 2.5 TD Auto-Sleeper Mezan - Peugeot Partner 2.0 HDI Auto-Trail Dakota SE - Fiat Ducato 130 Multijet 6 speed manual Auto-Trail Apache 632 SE - Fiat Ducato 130 Multijet 6 speed manual Autocruise Starfire - Peugeot 2.2 100 Multijet Bessacarr E410 - Fiat Ducato 100 Multijet Bessacarr E600 - Peugeot Boxer 2.5 TDI Bucaneer Cruiser 770 - Peugeot Boxer 2.8 HDI Bucaneer Clipper Ford Transit 2.4 TDCI Burstner Nexxo - Ford Transit 2.2 TDCi Burstner Travel Van - Fiat Ducato 130 Multijet CI Cusona 594 - Fiat Ducato 2.0 JTD CI Cusona 500 - Ford 2.2 TDCI Compass Calypso - VW T4 2.5 TDI Compass Avantgarde 100 - Peugeot Boxer 2.0 HDI Compass Avantgarde 140 - Peugeot Boxer 2.0 HDI Compass Avantgarde 400 - Peugeot Boxer 2.0 HDI Elddis Firestorm 100 - Peugeot Boxer 2.0 HDI Elddis Autoquest 155 - Peugeot 2.2 100 HDI Hymer T-Class T655 - Fiat Ducato 2.8 JTD Hymer Camp Swing 494 - Fiat Ducato 2.8 idTD Joint New Life Z550 - Peugeot Boxer 2.2 HDI McLouis Lagan 251 - Fiat Ducato 2.0 JTD Pilote Atlantis A8 LHD -Fiat Ducato 2.3 JTD Swift Sundance 630G - Fiat Ducato 2.8 JTD Swift Sundance 600FB - Fiat Ducato 2.3 JTD Swift Suntor 520 - Fiat Ducato 1.9 TD Tribute T620 - Ford 2.2 TDCI
Bessacarr E410
Bucaneer Clipper
Engine 2500 2501 2502 2503 2504 2505 2506 2507 2508 2509 2510 2511 2512 2513 2514 2515 2516 2517 2518 2519 2520 2521 2522 2526 2529 2531 2532 2533
Elddis Firestorm 100
Mileage Pre-Sale Price 41,960 £15,995 31,000 £19,995 25,455 £36,995 11,800 £36,995 10,800 £28,995 11,200 £27,995 30,416 £16,995 31,500 £21,995 15,988 £19,995 15,370 £31,995 11,290 £31,995 22,300 £20,995 14,425 £28,995 29,835 £17,995 36,900 £18,995 13,910 £22,995 16,500 £19,995 18,360 £20,995 9,600 £29,995 29,000 £26,995 40,700 £14,995 25,800 £27,995 34,000 £18,995 11,400 £23,995 28,600 £24,995 42,000 £22,995 34,900 £15,995 311 £36,989
Sale Price £13,995 £18,995 £34,995 £34,995 £27,995 £26,995 £15,995 £20,995 £17,995 £29,995 £30,995 £18,995 £27,995 £16,995 £17,995 £21,495 £18,995 £19,995 £28,495 £24,495 £13,995 £25,995 £16,995 £21,995 £21,995 £20,995 £13,995 £31,995
Pilote Atlantis A8 LHD
Considering selling your motor caravan? We pay the best prices for motor caravans up to 10 years old and offer a UK wide collection service. Call either branch now for a valuation and to discuss the available options. Winter 2012 | 7
Reading News
News from our Reading Branch
Forecourt expansion
Service Bookings
Our forecourt space has been extended allowing an even larger display of sales vehicles and we have also extended our rear storage area to allow a greater volume of service bookings.
We still have a few service booking slots available this side of Christmas, please call Matthew or Marilyn to enquire or book.
A night out to play One of the hottest evenings in August and what do the Reading Team chose to do? Confine themselves to a small room to play skittles! The evening was enjoyed by all with good food, a few (too many) drinks and some
8 | Winter 2012
unbelievably bad scores! How could that many people all be that bad at skittles? Alcohol maybe? The winning team was ‘THEM’ consisting of Damian Hobbs, Guy Tegg, Marilyn Morrell, Liz Palmer, Karl Sullivan-Jakubiszyn, Liam
Britton, Jack Davies, Alan Clark, Carly Goggin and the losing team was ‘US’ aka Matthew Webb, Vicky Blaszko, Dave Morrell, Martin Palmer, Paul Jakubiszyn, Lisa Britton, Charlotte Edwards, Teresa Clark and Shane Allen. Highest scorer of the evening was Shane Allen, well done Shane.
Reading News
The following report has been written by Connor Brown, a young motor caravan enthusiast who regularly joins our rallies...
Thanks to Connor for taking the time to write to us.
Winter 2012 | 9
Warminster News
Spectacular it was, but Summer? We’re not convinced about that. Despite such poor weather conditions a huge number of customers did us proud and turned up to join the fun of our biggest show of the year. Dubbed ‘Webbs do Glastonbury’ by many customers the event got started on Friday evening with a fun quiz and much needed hot drinks! Our showroom was buzzing with special offers, visiting reps, competitions and goodies galore during the three day show. Avtex, Fiamma, Safeguard, Black Horse and The Camping & Caravanning Club were all in attendance to offer help and advice. As always, our Saturday night party was the highlight of the weekend and provided a good chance for the Team to ‘let their hair down’ and mingle with customers in a relaxed environment. Everyone knows our
10 | Winter 2012
Staff look forward to this event more and more each year! Luckily the weather had no effect on sales and we outnumbered figures achieved in 2011, meaning just as we were all looking forward to taking it easy for a couple of weeks, the period after the show was actually busier than ever trying to prepare and hand over all the sold motor caravans to their proud new owners. This year’s event was booked to full capacity of 175 pitches (although the number who actually braved the rain was just over 100). If you wish to join us in 2013 and want to be alerted as soon as dates are released, we suggest you register for our monthly e-newsletter which contains not only our event dates, but all the latest news from Webbs, plus special offers and competitions too. Visit our website to sign up or email lizzie@webbsmotorcaravans.co.uk with ‘e-news’ in the subject line.
Warminster News
Tom’s 1000th sale The Warminster Summer Spectacular saw Tom Shephard, Sales Manager, sell his 1000th motor caravan for Webbs. On the Saturday morning of our show Tom clocked up his 1000th sale since joining the Company in 2005. Mr & Mrs Weaire from Westbury, returning customers of Toms, purchased a Swift Bolero 680FB enabling
Andrew Cahill to present celebratory gifts all round during our Saturday night party. Congratulations Tom from the rest of the Team.
Letters of thanks...
Hello
Many thanks for all the kind letters and cards we received following the event, some of which we would like to share with you: Hi Liz ended your event My wife and I att t minster - the firs War in d last weeken e lik ng thi any e time we’ve ever don motorhome. that in our small ves immensely, met We enjoyed oursel eresting people lots of new and int of admiration l ful y and came awa organisation for your company’s truth, trying in e, wer under what ting nearly 200 circumstances. Get e on Sunday sit t tha outfits off an achievement. morning was quite were helpful, Your sales staff ous and knew their rte cou incredibly stuff. rewarding weekend. Many thanks for a d Reg and Jo Burnar
Hi I just wanted to write and tha nk all at Webbs for the great weekend we have just spent with you at your Warmi nster Show. Lots of vans to view, friendl y people , knowledgeable staff and a gre at atmosphere. We enjoyed the Saturday eve ning entertainment and loved Mel’s singing, good luck to her. Once again many thanks for all your efforts, not least the Tra ctor Drivers for getting us off the field. Regards Malc and Cathy Sellwood.
From: BARRIE HARW OOD Sent: 09 July 2012 To: Tom Shephard Subject: The Warminst er Weekend
Good morning Tom an d the rest of the ‘team’. Many thanks for a good weekend and your fantastic hospi tality, even the horrible weather did n’t dampen our spirits. All the hard work was much appreciated and the ‘ towing off ‘ team were fantastic. On ce again a big thank you.
kend, despite the awful Thank you for a great wee in t. We enjoyed the ‘meet’ weather you all did your bes evening. ely lov the then ch, lun the showroom and
us off, rally officers who helped Thank you especially the tor trac the to st mo ks than and a hard weekend for them, safely and with e shir ford Bed in e hom driver, we arrived the sun shining! Kind regards, Mr & Mrs Dennis Ingrey
Events Calendar Fans of our Summer Rallies have already been calling to find out if we have scheduled dates for our 2013 events, so we are pleased to be able to announce the following dates have been confirmed:
Kindest regards, Barrie & Maureen.
Reading Summer Show 7 – 9 June
Hi Lizzie n weekend and We came to your ope l as well as efu us s must say it wa gave us Rep a mm enjoyable. The Fia d out a nte poi and o’ some handy inf sorted out n kso Dic Tom problem which to them. Also, a on the spot so thanks man from Cornwall big thank you to the r, pulling us and who drove the tracto the mire! everyone else out of ertainment was Saturday evening’s ent ch appreciated. great and free bar mu Regards ffiths John and Louise Gri
Warminster Summer Spectacular 19 – 21 July We will also be attending: And the NCC Motorhome & Caravan Show at the NEC in October. Further dates may be added and will be announced on our website. Customers who have subscribed to our e-newsletters will also be kept informed by email if you have not yet registered and wish to do so please send an email to lizzie@webbsmotorcaravans.co.uk or register online via our website.
Winter 2012 | 11
Servicing
Gift Vouchers ‘The Perfect Christmas Present’
Servicing . . . how often? Your motor caravan will have it’s own comprehensive engine service plan, designed to keep it in tip top condition. It is very important that you stick to this plan and ensure servicing is carried out at regular intervals (either after you have driven a certain number of miles or after a given time period, whichever comes first). Check your engine service booklet to find out the recommended service intervals for your particular vehicle. If you would like further advice on any service related issues please do not hesitate to call Matthew Woodward at Reading on 01189-712424 or Tom Dickson at Warminster on 01985-212222.
Australia Do you have friends or family living in Australia who wish to visit the UK or Europe? Please spread the word about our Australian Company which offers affordable motor caravan touring for Australians visiting the UK and Europe. We are pleased to be able to offer expert advice at every step of the way and take pleasure in assisting our customers in finding the most cost effective option for their travels, whether that is to hire a motor caravan for the duration of their stay or to purchase a motor caravan and benefit from our guaranteed buy back scheme. Airport collections, breakdown cover and supply of accessory packs are just a few of the services the Company can provide. If you would like further details including website address please call either branch.
12 | Winter 2012
Competitions & Winners
Prize Winners... Competition in Issue 4
The winner of the competition which appeared in the last issue of our magazine was Ian Layzell from Basingstoke. The answer was page 2. Mr Layzell won a £150 Webbs Accessory Shop Voucher.
Thetford Competition
For those who attended either of our shows you will remember we had a competition set up by Thetford to guess the number of bottle tops in the box. The answer was 243 and we had two winners, Mr SamuelCamps, who guessed 245 and Mrs Stafford, who guessed 241. Both have received prizes donated by Thetford.
Winter Give-Away Photo Competition
Ben & Camilla Brewer receiving the prize they won in our photo competition. Ben & Camilla are now proud parents of a baby boy named Barney. Congratulations from All at Webbs.
We have one Luxury Christmas Hamper and twenty Webbs Goody Packs to give away. Send your name, address & telephone number by email to lizzie@webbsmotorcaravans.co.uk before Friday 7th December. All entries will be put into a draw, the first name drawn out will receive the Luxury Hamper in time to enjoy at Christmas and 20 runners up will receive goody packs.
Summer Show Prize Draws
Reading 1st Prize – The Brown Family from Coventry, winners of a £500 Accessory Shop Voucher. Warminster Keith Chinn from Martock was the lucky winner of 1st prize, a £500 Accessory Shop Voucher. Mr A Randall from Shaftesbury won 2nd prize, a £150 Shop Voucher. Three runners up won prizes of a bottle of Baileys & box of luxury chocolates, they were Paul Laba from Melksham, Pauline Fletcher from MIdsomer Norton & Ron Tickner from Westbury.
Winter 2012 | 13
Your Letters & Emails
We want to hear from you... Thank you for all the letters you have sent us. This is your magazine and we love it when you get involved. If you have any news you wish to share with other readers please get in touch, send your photos and letters by email to lizzie@webbsmotorcaravans.co.uk or write to Lizzie Purser at the Warminster Branch – see page 19 for address. From: A Adams Received: 19 July 201 2 To: Tom Shephard Subject: A ma ssive thank
you
Tom Thank you so much for being such a brilliant chap in helping us to bu y our new Bailey 745. Without you and your superb service we could never have achiev ed it. You are without question THE VERY BE ST. Please say thank you from us to all the sta ff in the workshop especially Dave M and Tom D and also Gemma for being the lov ely, helpful, friendly girl that she always is. Alison and I are so grateful to you all. Than k you so much. Best wishes and kind regards Alison and Terry Adam s
ail: Received 8th July by em
quick email to thank all Just wanted to send a made the Warminster of the Webbs staff who ekend great in very Summer Spectacular we s. challenging condition
From: Carole & Alan Tucker Sent: 02 June 2012 To: Tom Shephard Subject: Swift
Hi Tom Sorry we have not got back to thank you and your team before now. We would like to thank you for the whole process of changing over from the Swift Escape 622 to the Swift Sundance 620FB. I never felt under any pressure to do the deal at anytime, and from the first visit, to the handov er we were impressed. All the staff we dealt with were very approachable, nothing seemed to much trouble. We are extremely happy with the Sundance, and have had many success ful & enjoyable trips so far, and have many more planned. Even my wife who had not seen the vehicle prior to collection is extremely happy, and glad we made the change. We did have an amusing issue while on the A303 after leaving your premises. I have never used a reversing camera before, and I had the shock of my life when I looked and saw a car under taking us! It was only after I began to slow down that I realised it was a mirror image and the car was actually over taking us . . . thankfully! We would have liked to have attended the Warminster summer show in July, but we are away a couple of days later, so this year is out for us, we may well see you there in 2013 though. Once again, we would like to thank you and your staff for the very profess ional way everything was dealt with. We would definitely recommend you and your company to family and friends. Thank you. Carole & Alan Tucker
great adventure for It was good fun and a and Isobelle (6), who our two girls, Eloise (4) th on and off the field thought being towed bo d tting their wellies on an was fun. They loved ge g ho ys da tur Sa for ee squelching to the marqu roast and dance. y y to chat and answer an All the staff were happ questions we had. weather bought many In many ways the poor ecially on Sunday esp of the ralliers together ring tales while the waiting patiently and sha fantastic job of getting tractor and crew did a everyone off the field. mingham was well The trip down from Bir for next year! worthwhile. Book us in cky, Isobelle Be , The Kennards Neil and Eloise
14 | Winter 2012
On my way to Damage Bar ton, Devon with my owners and just enjoyin g the view! Holly Dunscombe
Your Letters & Emails
Alice in Denmark by Brian Ridgewell
ark to celebrate her 5th Napoli Webbs Special. We took her to Denm Ace erful wond our is e Alic that know will Regular readers said “Alice has gone to Big School now”. birthday in September. As Julia, my wife, caravans in 1997, 2002, by car in 1970 and then by various motor was first the ts: touris as ry count htful delig Channel in one’s own vehicle. There This our fifth trip to this g that Eurotunnel is the only way to cross the sayin for gy apolo no make I 2. 201 in 2008, and now ce. mins you are driving on the autoroutes of Fran is a minimum of waiting or hassle and in 35 (Jutland). Previously we erlands, Northern Germany and into Denmark Neth the ium, Belg ce, Fran thern Nor gh nhagen) and then on to Malmo in Our journey took us throu nd to Fyn (for Odense) and Zealand (for Cope Jutla from es bridg toll ) nsive (expe the s have driven acros ay. mainland of Jutland for the whole of our holid Southern Sweden. This time we stayed on the Copenhagen and even there large cities of Aarhus, Aalborg, Odense and the de outsi c traffi little is e Ther ht. delig a country roads. When they warn of Driving in Denmark is ces are as smooth as billiard tables even on small surfa road The ards. stand city UK by it is still light ggressive: we did not hear a horn used ever. for good roads! Drivers are polite and non-a ard stand UK nt curre the like is it ces, bad surfa er to their side of the road! ed by the mad Brits who occasionally wand They are also very understanding even amus d, and Fjerritslev. If you want to see a nd such as Aars, Logstor, Farso, Hvalpsun Jutla in s town small ly riend V-f MC There are many the big town on Fyn is the home of Hans le than Aarhus let alone Copenhagen. Odense, geab mana more is org Aalb then /city town r bigge and countryside. large towns and concentrate on smaller places Christian Andersen. For ourselves, we avoid and is happy to help tourists; I and virtually everyone speaks good English ets) mark super hour be 24 ct expe don’t (but Shopping is easy good dictionary is essential as menus etc can People are polite and friendly. However, a ish! Engl their ising pract like r rathe they think impenetrable in Danish. s, such as oak. Flowers are much everywhere although there are a few hardwood are ers conif rned, conce is ation veget and As far as trees The country is virtually and wonderfully littergardens are beautifully manicured everywhere. and roses wild ially espec ark Denm in loved however, are nothing like the Norwegian ones in Denmark, which suits us well. The fjords, free. One is never far from water anywhere they are more like wide river estuaries. much beloved of travel posters. In Denmark, ugh summers can be warm, autumn comes early nd is on the same latitude as Aberdeen, so altho Jutla thern Nor that ber remem to have You and is wet and winters are harsh. nt exchange rate) than the UK. osted. They are a little cheaper (at the curre signp well and clean rmly unifo iful, plent are Caravan sites as well as Euros for this trip. UK credit in the eurozone, so you will need Danish krone not is UK the like ark, Denm that r embe Rem ncy as well. As far as site guides are but we always take a good stock of local curre did pre-pay system) and the cards are widely but not universally accepted also have to hand Camping Cheques (a splen but s book pean Euro Club van Cara the use start of winter (!) and school holidays concerned, we mainly The Danes think that September marks the ish. Engl in h is are h whic s book SI AC h excellent Dutc ther oddity (to us) is that the site barrier (whic many close in mid September or earlier. Ano – pe) times g Euro of closin site most (like check do own so , unkn st July in almo end ing is d between 12 noon and 2.00 pm. Hard stand almost universal) frequently closes and is locke ing said that, grass pitches are firmer than in Hav ls. whee ng drivi the inly certa but four all for rably prefe mats grip so be prepared and take ys happens at the worst time and place! UK but you can get caught out and it alwa ly was common with was universal for hook-ups and 16 amp supp plug pin three CEE blue the ones) r earlie r everywhere, it is uncommon Thankfully on this trip (unlike for us is that despite all the wonderful wate thing ing point disap The s. place other many is obscured by very high and thick at least 10 amps in nd Camping etc the sea which may very near Stra like titles ite Desp . pitch the from s view to have sea e sites which do have sea views are worth on laws forbid a view to or from the sea. Thos rvati conse midlocal areas some In s. bund or es hedg sten, near the German border, Mariager (in have found them in the small towns of Graa seeking out and can be quite spectacular; we is worth a few nights’ stay. Jutland) and Nibe in the North. Each one to keep your wits about you. A wife who side of the road to be a problem, but you need g” “wron the on ng wonderful double drivi found never have I as being an expert navigator is essential! The well as s ection inters road and ts abou round at er great boon. By the way, shouts “KEEP RIGHT” say that the rear view mirror in Alice is anoth must I , Also help. great a are Vs MC a trailer which it seems over half the wing mirrors on Fiat on the back is NOT for a caravan but for bar tow A ark. Denm in rs traile with cars watch out for population use regularly! e was a joy to drive and live Cotswolds on 1 October. Our wonderful Alic the in home back were we later miles 0 our annual habitation check! Five weeks and 290 either! Next stop Webbs in Warminster for badly too do t didn’ r drive the and ator in. The navig ark. This is NOT our last visit to lovely Denm s! Happy motorcaravanning from the Ridgewell
Winter 2012 | 15
Your Views
Customer Comments We always aim to provide a service second to none. Below are just a few of the comments received on the satisfaction questionnaires we sent out to customers following their purchase. We have purchased 3 vans from Webbs. All Staff are very helpful & polite and Tom treats us like old friends, which makes things very nice for us. We cannot fault your excellent service and it always is excellent. We wish you much success. Mrs J Willoughby, Warminster Great job, Tom is a great guy. Mr Ansell, Redditch Excellent service all round. Nice coffee and chat with Lizzie whilst we were waiting for paperwork on our new motorhome to be dealt with. When we first visited to view the motorhome Phil answered all questions fully and arranged extras we wanted without fuss. We were allowed to make our own decision on purchase without any hard sell – an excellent policy. Handover and explanation of how everything worked on the motorhome by Darren was very clear and structured. Thanks also to Max for a super job of polishing out a deep scratch on one of the rear windows. We always said that when we changed our existing motorhome we would give Webbs a try first due to service previously received from you. We are so glad we did. Mr Beaton, Colerne All in all an excellent experience. Mr & Mrs Greig Could not fault Webbs or Phil Smith in any way. We will recommend and return. Mrs Drummond, Southampton
16 | Winter 2012
We were really impressed by the way everybody was working as a team – a really nice atmosphere. Mrs Horrocks, Bath I have been motor caravanning for around 12 years and have dealt with Webbs from my first purchase from David Webb to my further 4 vans from Tom Shephard. Whenever in conversation about motorhomes I always recommend and sing the praises of Webbs – Warminster & Reading. Keep up the good work. Mr Harwood, Kidlington Very warm welcome and good, clear advice. Excellent service all round and would highly recommend your dealership. Mr Ward, Exeter We have always found everyone very helpful and pleasant. In fact it is a pleasure to deal with you. You are the tops – gold medal. Mr Brady, Trowbridge
Being completely new to motor caravans I found the whole set up at Webbs to be brilliant and unlike some places there was no hard sell. Wonderful service & very helpful. Mr Davies, Weymouth I have recommended Webbs and Tom Shephard on numerous occasions as I am more than happy to do so in the knowledge that anyone I recommend to Webbs will be treated superbly. Thank you all so much. Mr Adams, Melksham I was pleasantly surprised to not be pressured at all by Phil Smith. It was such a pleasure to do business with Webbs. I never felt rushed or pushed into anything I didn’t feel was right. Having a problem with my memory it was fantastic the service I received from Darren at handover. He took his time, waited while I wrote things down and repeated when I asked. At NO point did he make me feel stupid or inadequate. I felt very relaxed throughout the whole process with Phil & Darren. I am recommending Webbs to all my friends who have motorhomes. I shall now deal with Webbs for all my motorhome needs, even if you are an hour and a half away. Thank you so much for such a wonderful service. Miss Hewitt-Taylor, Abingdon
Staff News
New Team Members We are pleased to welcome to our Warminster Branch... William Dale. Will has recently moved to the area from Lincolnshire and has joined us as a Service Technician. Anna Prince, Part Time Receptionist & Liv Snelgrove-Brown (left), Weekend Receptionist. Anna & Liv are taking over from Mel who left us in September to study music in London.
And at our Reading Branch we introduce... Samantha Roberts, Receptionist. Sam has taken this position following Emily Wilson’s decision to enjoy some travelling. Sam’s interests include helping out at Beal Animal Park, rock climbing and knitting. You could not get more diverse than that for hobbies! Scott Johnston. Scott is back in our Accessory Shop, he just couldn’t stay away!
Damian Hobbs has recently joined our Reading Branch as Sales Manager. Damian has been in the industry for six years and brings with him a wealth of experience. When he’s not busy selling motor caravans there is nothing Damian enjoys more than bell ringing, embroidery and attending his local morris dancing club. Karl Morgan (right) & Stephen Bryan who have both joined our valeting team. Adam Baugh who has joined us to work in the Accessory Shop as Part time Shop Assistant.
We are very pleased to welcome all our new Staff and wish you all a very happy future with Webbs.
Webbs Sponsor... The Webbs Warriors
Our very own football team has gone from strength to strength resulting in them winning their league. Webbs Warriors have had another cracking season with another trophy to add to their ever expanding cabinet (a trophy cabinet tour can be arranged). The Warriors were unbeaten in their season and won all of their 14 games. Manager Tom Shephard was very pleased. He quotes
School Trip to Tanzania
Webbs were pleased to be able to help 22 students from Kingdown School in Warminster fund a recent trip to Tanzania, where the pupils worked hard to make a difference to the lives of people living in
Doug Sheppard
Player/Coach for the Basingstoke Bison Ice Hockey Team. Shep or Dougie as he is known, was born in Georgetown,
“I am over the moon as we were promoted to the top league which looked a very hard league but we just kept working hard, I promised the boys a night out at the local curry house if we were Champions. We had to share a korma and naan each as the budget would not stretch.” The new season has started in a different way for Tom, the first game of the season saw him sustain a bad double dislocation and two fractures to his thumb, this resulted in
surgery which will rule him out for at least two seasons. But don’t worry, he can still use his left hand to write out order forms. We wish Tom a speedy recovery, thumbs up Tom!
extremely difficult conditions. Projects undertaken by the group included helping with a refurbishment project at a primary school, clearing water holes, making furniture & mud houses and teaching children. Ontario, Canada and moved to the UK for the 2004/2005 season with Basingstoke Bison, this was a great start to his career in the UK, scoring 57 points in 50 games. Since then Doug has played in Australia in the AIHL for Sidney Bears, Sheffield as Player/Assistant Coach for the Sheffield Steelers and Slough for the Slough Jets as player/coach.
Basingstoke Bison fans are really pleased to see Doug back, he has built up a really good team for the 2012/2013 season so watch this space hopefully this will be the year for some silver wear for the team.
Warminster Rugby Club
Webbs continue to show their support for the Team.
Winter 2012 | 17
Staff News
Happy Christmas We have made the decision not to send Christmas cards this year, instead making a donation equivalent to the cost to SSAFA, a Charity we have been supporting since April 2005. May we take this opportunity to wish all our Customers a Very Happy Christmas & Prosperous New Year.
The latest news via email – sign up now! To hear about the best deals before everyone else, sign up for our monthly emails. We will also send event dates as soon as they become available plus lots of other useful information such as holiday opening hours, shows we are attending and the occasional competition. Visit our website to register or send an email to lizzie@webbsmotorcaravans.co.uk with ‘e-news’ in the subject field.
Mini Motor Caravanners
You’ll be pleased to know the 2010 babies, who are growing up very fast, are becoming keen motor caravanners! When returning to work and comparing holiday snaps Phil & Lizzie found they had very similar ‘breakfast time’ photos of their little people.
Back Issues If you’re enjoying reading this issue of the Webbs Newsletter why not have a look through the back issues we have made available on our website.
Lily Smith enjoying breakfas t in the South of France.
Opening Hours We close for Christmas at the end of the day on Wednesday 19th December 2012 and reopen on Thursday 3rd January 2013. Jan - Oct Mon – Sat: 9.00 – 5.30, Sun: 10.30 – 4.30 Nov - Dec Mon – Sat: 9.00 – 5.30, Sun: Closed
18 | Winter 2012
st - not Ollie Purser in The New Fore tion! quite such a glamorous loca
Get in Touch
General enquiries relating to either branch: info@webbsmotorcaravans.co.uk Reading Branch
Warminster Branch
Tom Shephard, Sales Manager tom@webbsmotorcaravans.co.uk Phil Smith, Sales Executive phil@webbsmotorcaravans.co.uk Kris Purser, Weekend Sales Executive kris@webbsmotorcaravans.co.uk Tom Dickson, Service Manager service@webbsmotorcaravans.co.uk Jackie Blade, Warranty Assistant jackie@webbsmotorcaravans.co.uk Reception reception@webbsmotorcaravans.co.uk For matters relating to Webbs Events & Newsletters please contact Lizzie Purser, lizzie@webbsmotorcaravans.co.uk
Opening Hours: Mon-Sat 9.00 - 5.30. Sunday (Jan-Oct) 10.30 - 4.30.
Warminster Branch:
Crusader Park, Bath Road, Warminster, Wiltshire BA12 8BT Tel 01985-212222
Reading Branch:
Bath Road (A4), Padworth, Reading, Berkshire RG7 5JE Tel 01189-712424
Email: info@webbsmotorcaravans.co.uk Website: www.webbsmotorcaravans.co.uk Register for our monthly e-newsletter for all the latest news from Webbs including fantastic special offers - visit our website or call our Warminster branch to sign up. Follow us on Twitter: @WebbsMCaravans
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Damian Hobbs, Sales Manager damian@webbsmotorcaravansreading.co.uk Shane Allen, Sales Executive shane@webbsmotorcaravans.co.uk Danny Woodward, Weekend Sales Executive danny@webbsmotorcaravansreading.co.uk Matthew Woodward, Service Manager matthew@webbsmotorcaravansreading.co.uk Marilyn Morrell, Service Receptionist marilyn@webbsmotorcaravansreading.co.uk Samantha Roberts, Receptionist samantha@webbsmotorcaravansreading.co.uk Shop readingshop@webbsmotorcaravansreading.co.uk
Update Us
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