For more information about Luxoft, visit www.luxoft.com www.luxoft.com/travel-aviation/
case study 14.09.2012
Developing On-line Ordering Catalog
Project Facts uu uu uu uu uu uu
Client: A world-leading computer manufacturer Industry: Computer Manufacturing Functional area: E-Commerce Business criticality: Introducing e-commerce solution User profile: Regular internet users Platforms: Server side logic (ASP.NET), Client side (Web interface, ASP. NET), Database (Oracle/SQL), Middle-tier (.NET services, WebServices) uu Relationship status: Ongoing DDC; monthly releases uu Project Team size/Duration: 20+/2 years (multiple releases) uu Scale: 400 thousand orders monthly, Dozens of thousands corporate accounts
Business Challenge The company needed to introduce to the single application instance servicing over 15 online stores in Europe. The system was required to handle all internet user transactions for ordering multiple types of the Client’s products (computers etc.) Following market areas were supposed to be covered by the solution: uu Global Online (Home & Small Business) uu Premier Customers Stream (Corporate clients) uu Public Sector uu Dell contacted Luxoft seeking to tackle this challenge by creating a portal to handle all online transactions in Europe.
Solution Luxoft working jointly with the Client delivered a new online portal including following major functionalities: uu Store Catalogues ūū Computers, Software, Peripherals, Parts, consumables ūū Customizable Standard Configurations uu Order Management ūū Order Entry ūū Automated E2E processing ūū Payment processing, taxation (VAT, Eco-tax etc.) ūū Management tools: sales, customers uu Shipping ūū Shipping charges, addresses and methods uu B2B Portal (Enterprise customers) ūū ERP Interfaces: Oracle, Ariba, SAP, Commerce One, Biz Talk ūū Gateways: webMethods, .NET Web Services uu Reporting
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Following also are additional features which were implemented in the system: uu Country specific support ūū 15+ localized stores in Europe ūū Catalogues, payments, discounts, taxation, shipping, legislation ūū Globally manageable corporate accounts uu Personal Stores ūū Catalog Customization ūū Personal pricing, discounts ūū Configurable payment methods and shipping uu Services and Tools ūū Customer service tools ūū Customer self-service tools ūū Groups and Roles Access Management ūū Full customization for corporate accounts ūū Invoicing, financial reporting
Benefits All project phases were completed successfully in time and within full scope. The solution is in production. The client now has the system which is capable of handling over 400 thousand orders monthly and over 10 thousands corporate clients. These all is allowing new business growth and better customer experience. Since the system was implemented number of calls to customer care for its global customer service division was reduced as well as number of canceled orders. Luxoft performs continuous development and maintenance service.
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About luxoft
Luxoft, a principal subsidiary of IBS Group, is a provider of advanced application and software engineering outsourcing services for global and regional enterprises. Luxoft builds partnerships with its clients, such as Boeing, IBM, Deutsche Bank, UBS, Harman, Avaya, Alstom, and Sabre, based on the culture of engineering excellence, innovation, and deep domain expertise. Luxoft offers international delivery capability through its network of state-of-the-art delivery centers in North America, Eastern Europe, and Asia. Luxoft`s customers benefit from the right mix of technology skills, industry knowledge, proprietary processes and methodologies, and a choice of engagement models. For more information about Luxoft, visit www.luxoft.com www.luxoft.com/travel-aviation/ Š 2012 Luxoft