Box Chimney Hoods

NEFF CUSTOMER SERVICE

Here at NEFF, we understand that although our kitchens and appliances are designed to cope with even the most exacting Cookaholics, sometimes you need to turn to us for help. Whether you need a visit from one of our engineers, some spare parts for your NEFF appliance or just some helpful advice, we’re here to talk – around the clock* .

GIVE US A CALL ON 0344 892 8979

If you’re in the Republic of Ireland, call us on (01) 450 2655

VISIT OUR WEBSITE AT NEFF-HOME.COM/UK NEFF-HOME.COM/IE

We’re available 7 days a week. Our specialist advisors are available Monday to Friday 8am to 6pm, Saturday 9am to 5pm and Sunday 9am to 4pm. Calls are charged at the basic rate, please check with your telephone service provider for exact charges. In some areas we may use an approved service partner and the process may vary for repairs carried out by our service partners.

Please note that due to the implications of COVID-19, our contact hours and service availability are subject to change. For the latest information and updates on our services please visit our COVID-19 Service Update page on: neff-home.com/uk/coronavirus. Republic of Ireland customers should visit: neff-home.com/ie/coronavirus.

*Please note that after the working hours stated only a limited number of advisors are available.

RECEIVE THE HIGHEST STANDARDS OF SERVICE FROM NEFF

NEFF appliances are well-known for their quality and we believe that our customers deserve customer service to match. We provide expert repairs both inside and outside the manufacturer’s warranty period and we can offer advice on choosing an appliance which will enhance your favourite dishes.

NEFF is a division of BSH Home Appliances Limited, a company registered in England and Wales under company registration number 01844007, with registered office at: Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, Buckinghamshire, MK12 5PT.

REGISTER YOUR APPLIANCE AND WARRANTY

It is important that you register all your kitchen appliances to ensure that the manufacturer has full details in the event of an important product update. You can find out more about registering your appliances online at:

registermyappliance.org.uk

All NEFF appliances are supplied with a two-year manufacturer’s warranty. Please call 0800 519 2115 (Republic of Ireland 01230 0344) to register your NEFF warranty and find out more about extending your cover.

Please be aware that the above telephone number is managed by Domestic & General Services Limited who administer the warranty registration process on our behalf.

ARRANGE A VISIT FROM A NEFF ENGINEER

NEFF home appliances are built to the highest standard, but if you do need a visit from a NEFF engineer, we are here to help. Our locally based engineers are employed and trained by NEFF, which gives them unrivaled knowledge and expertise to repair NEFF appliances.

In some areas we may use an approved service partner to carry out repairs on our NEFF appliances, where the repair process may vary.

You can easily book, and manage your engineer visit online at: neff-home.com/ uk/service/repair/book-a-repair-online or via our call centre (see contact details above). Republic of Ireland customers should call: 01450 2655.

Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

ACCESSORIES AND CLEANING PRODUCTS

You can find everything you need for any appliance on the NEFF online store. It’s here where you’ll find our tested and approved cleaning and care products, along with other accessories ranging from a Glass Holder for your new dishwasher to a Teppan Yaki for your hob, or a new set of Telescopic Rails.

Shop online at: neff-home.com/uk/store

ONLINE HELP AND PRODUCT ADVICE

Prefer to go online? You can visit our support content at: neff-home.com/uk/service/ support to quickly find the help you need. We cover questions about usage and maintenance of your appliance, as well as tips on getting started and installing your new appliances. You’ll also be able to access your user manual at any time.

GENUINE NEFF SPARE PARTS

NEFF keeps a comprehensive range of replacement spare parts for up to ten years. You can browse our exploded view diagrams on our store or speak to an advisor on the phone to help you locate and buy the spare parts you need.

CREATE. INSPIRE. DELIGHT.

COLOUR ILLUSTRATIONS Due to variables in photographic and printing processes, all colours in this brochure are subject to deviation from the appliance actually illustrated.

IMPORTANT NOTES This brochure is current as from the publication date and supersedes all previous brochures for these products. This brochure should not be regarded as an infallible guide nor as an offer for sale of any particular product. Whilst BSH Home Appliances Ltd believes that all information contained within this brochure is correct at the time of going to print, no representation or warranty, express or implied, is or will be made and no responsibility or liability is or will be accepted by BSH Home Appliances Ltd in relation to the accuracy or completeness of this information and any liability is expressly disclaimed. To the extent permitted by law, BSH Home Appliances Ltd expressly excludes: i) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and ii) any liability for any direct, indirect or consequential loss or damage (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on any information contained within this brochure or from any action or decision taken as a result of such use or reliance. BSH Home Appliances Ltd reserves the right to modify technical data and all other information contained within this brochure without notice. All rights reserved. Due to variables in the reproduction process, colours of actual products may vary slightly from those depicted. We recommend a visit to a NEFF dealer to confirm that specifications and colours are to your satisfaction. All photography and copy in this brochure are the property of, or under licence to, NEFF and must not be used without prior permission. Please contact the NEFF Marketing Department for assistance.

Slide&Hide®, CircoTherm®, NeffLight®, TwistPad®, FlameSelect®, SeamlessCombination® and TwistPadFire® are trade marks of BSH Home Appliances Limited.

For product specifications please go to neff-home.com/uk/ or ask your local retailer.

NEFF Dealers are not agents of NEFF and therefore have no authority to bind NEFF by any express or implied undertaking or representation.

NEFF Customer Service Grand Union House Old Wolverton Road Milton Keynes Buckinghamshire MK12 5ZR BSH Home Appliances Ltd. M50 business Park Ballymount Dublin 12 T 1890 626 041 www.neff.ie NEFF, a division of BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT www.neff-home.com/uk NF4896 NEFF Appliance Range Brochure 2021