CUSTOMER CARE
8 ways to make your venue even more family-friendly Eating out safely together as a family will be one of the first things people do as they seek the comfort and nostalgia of life before lockdown Cooking-fatigued parents looking for a special occasion to reunite children with grandparents will flock back to your venues, so it’s wise to prepare now. A year of financial uncertainty may make it a leap of faith, but planning ahead to offer warm, happy and safe social venues means you’ll be more likely to recover quicker. Good, hearty, feel-good food in a safe environment with genuine hospitality will be top of the menu, so
here’s how you can make your venue more family-friendly without breaking the bank.
trained staff who understand the value in family customers.
1. Timing – and training – are everything
2. Be a safe space
Parents want opening hours that match their lives, so early-bird breakfasts and evening suppertimes will build your reputation as a ‘go-to’ venue. Make sure you create space for pushchairs and high-chairs, and have
Parents are unlikely to return to busy, cramped indoor areas with no space between tables, so think carefully about your space and what you would want as a risk-conscious customer. Space for moving pushchairs around is essential.
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