21 minute read
HEALTH & MEDICAL.............. 33
Oak Park Place offers senior living options in two locations in the Madison area - one on the east side in the Grandview neighborhood and the other on Madison’s west side in the Nakoma neighborhood. Those who call Oak Park Place home enjoy the comforts and privacy of their apartments with the convenience of activities and events just outside their door. Neighbors quickly become like family, providing a true sense of community. What are you most proud of?
Families find peace of mind knowing their loved ones have moved to a senior living community where purpose and meaning is part of the everyday life of Oak Park Place.
FAVORITES
Agrace Age at Home | In-Home Senior Care Attic Angel Community
BEST CHIROPRACTIC PRACTICE
Madison Chiropractic Number of Years in Business: 20 6000 Gisholt Drive, Suite 102, Madison, WI 53716 2005 North Sherman Avenue, Madison, WI 53704 2110 Fordem Avenue, Madison, WI 53704 (608) 221-1597 | www.madisonchiro.com
Quality care, close to home. Madison Chiropractic offices are all about convenience, comfort and providing a quality, comfortable treatment experience for people in pain. But, as importantly, people who want to stay strong, active and healthy their entire lives. What makes you stand out from the competition?
Madison Chiropractic’s doctors and staff are know for the convenient, quality care they provide at each location. What’s something your customers may not know about your business?
How much fun being a Chiropractor is! What brings customers back to your business?
Patients see us not just for pain relief, but to improve their quality of life. What makes your business a good place to work?
Great people! Great attitude. Knowing that we are making a positive impact in our patients lives. What do you love most about having your business in this community?
The people of Madison have a great attitude about their health. A vibrant community is enjoyed by vibrant people! What can customers expect when they walk through your doors?
A welcoming smile and to be treated like family. What does it mean to be voted Madison.com’s People’s Choice?
This is our eleventh year of being voted as “Best” by the people of Madison. Its always special - Thank You Madison! What are you most proud of?
Each office location has amazing staff! What is your secret to good customer service?
Listening to people. Their joys and concerns. What are some of the things you do to give back to the community?
For years Madison Chiropractic has co-sponsored “Safety Saturday” with the City of Madison Fire Department. How do you build trust with patients?
Quality, direct communication is the key. FAVORITES
Pure Wellness Chiropractic LSM Chiropractic
Wisconsin State Journal
BEST COSMETIC SURGERy CENTER
Lasting SkinSolutions Number of Years in Business: 22 2981 Yarmouth Greenway Drive, Madison, WI 53711 (608) 661-0000 www.lastingskinsolutions.com
Non-invasive Face and Body Rejuvenation Center including laser treatments for skin tightening, facial redness, pigmentation and wrinkles, along with keeping the skin youthful and natural with Botox and long-lasting non-surgical facial shaping fillers. We are also passionate about keeping your body healthy on the inside with a wellness program helping to address your internal body’s balance. What makes you stand out from the competition?
We are real people addressing your real concerns offering the widest array of real solutions! What’s something your customers may not know about your business?
We have so many treatment options! From injectables such as Botox and fillers, laser treatments for acne, Rosacea, sun damage, and more, blemish treatments to remove moles, and skin tags, skin tightening treatments, body contouring to reduce fat, tighten skin and tone muscles, bioidentical hormone replacement therapy, Platelet Rich Plasma for assisting the healing process and women’s health such as laser vaginal rejuvenation to help with stress incontinence! What brings customers back to your business?
Our skill and our team. We are experts in our field, but we are also relatable, approachable and friendly. We care about you and want you to receive the BEST results. What makes your business a good place to work?
Our staff! We are a family. We truly care about each other and are very supportive of not only our clients needs but the needs of each other so we can be our best for our clients. We aren’t just clocking in, we are excited to get to work and share what goes on in our lives with each other. This camaraderie spills into how we care for our clients. What do you love most about having your business in this community?
I grew up in Wisconsin, so this is home. Having been raised in the area I love that I have my woman-owned business here and am able to support the greater Madison community. What can customers expect when they walk through your doors?
Friendly smiles, a caring atmosphere, our desire to truly get to know you, and listen to your concerns and then be able to truly find the best option to meet your goals.
We are so excited to be voted Madison.com’s People’s Choice winner! This is the first time I have participated so to win means so much. Thank you, Madison! What are you most proud of?
Wow, so much! I don’t think I can just list one thing. First, my team. Without them I’d be lost. The support, dedication, and energy they put in everyday is amazing. I love them! I’m so proud of how far Lasting SkinSolutions has come too. 22 years in business! And my clients - I have the best clients and feel like a family member is coming in to visit. What is your secret to good customer service?
Being honest and truly caring for who walks in the door. I’m not going to “sell” someone a service they don’t need. And I’m going to give my professional advice on what I think they should do to address the concerns they presented. What are some of the things you do to give back to the community?
Being an avid pilot, most recently Kim has been involved in planning an outreach program called “Girls in Aviation” encouraging girls 8-13 to know they can do anything they want in this world...including fly an airplane! Lasting SkinSolutions created a program called “Saving Faces” where they are dedicated to working with individuals in the community who have suffered circumstances beyond their control that have threatened their self-esteem and confidence. These circumstances have limited them from realizing their full potential. Lasting SkinSolutions offered complimentary treatments that promoted positive self-image to those in the community that needed it the most. How do you build trust with clients?
By sharing results from treatments I’ve done for other clients, by talking openly and honestly with them, by being real - a real person with real concerns of my own and discussing what I did and didn’t do. What makes your business popular?
We are in a great location with ample, easy to access parking. We are a standalone center so you don’t have to worry about crowds or difficulties getting in. And the inside of our building is beautiful! What makes your business popular with families?
We are able to treat mothers, fathers, daughters, sons, grandparents, aunts, uncles... you name it, we have something for almost everyone! FAVORITES
UW Health Transformations Parfitt Facial Cosmetic Surgery Center
BEST DENTAL PRACTICE
First Choice Dental Number of Years in Business: 25 440 Science Drive, Suite 100, Madison, WI 53711 1809 E. Washington Avenue, Madison, WI 53704 138 Junction Road, Madison, WI 53717 621 S Park Street, Madison, WI 53715 1050 Regent Street, Madison, WI 53715 7780 Elmwood Avenue, Middleton, WI 53562 5950 Seminole Centre Ct., Fitchburg, WI 53711 1300 Nygaard St. Stoughton, WI 53589 140 N. City Station Drive Sun Prairie, WI 53590 119 Wilburn Rd., Sun Prairie, WI 53590 927 N. Main Street, Verona, WI 53593 1141 Simon Crestway, Waunakee, WI 53597 (608) 308-2950 www.firstchoicedental.com
Locally owned dental practice with 11 locations in Dane County. General family restorative care supported by in-house specialist allow us to care for your entire family. Lifetime treatment planning is our philosophy and is supported by the top notch customer service and clinical care.
36 PEOPLE’S CHOICE WINNERS GUIDE • AUGUST 29, 2021 What makes you stand out from the competition?
We are big enough to get the job done but small enough to care for our patients like family. The benefit of being a large practice with outstanding resources while being your hometown dentist supports the best lifelong results for our patients. What’s something your customers may not know about your business?
We are focused on our company culture, to ensure that we do the right thing for our staff who take care of our patients. We have won Madison’s Top Workplaces for consecutive years by valuing our people! What brings customers back to your business?
The family feel. Our staff care for our patients how they would care for their own family members. What makes your business a good place to work?
Our people. Our people are what make First Choice Dental great and there is no shortage of appreciation and gratitude for all our staff. We really are a family here! What do you love most about having your business in this community?
The Madison and surrounding communities are home to our staff and patients. There really is a small town aspect to Dane County that is hard to come by. Our internal company philosophies are built to mirror a small town supportive community feel. What can customers expect when they walk through your doors?
The best customer service! Coming to the dentist is not always an enjoyable experience. Our staff put our patients at ease and immediately help to make their dental experience a great one. From our front desk to our clinical staff; they are experts in calming patients to make an appointment feel stress free. What does it mean to be voted Madison.com’s People’s Choice?
To us it means our patients see and applaud the hard work our staff puts in every day to make First Choice Dental a place where patients feel cared for. We have the best staff in Dane County! What are you most proud of?
We are most proud of the amazing community we have within the four walls of First Choice Dental that has created an amazing place for our patients to be cared for. The hardwork, passion, dedication and care our staff put in each day is remarkable. What is your secret to good customer service?
Take care of and appreciate your staff! They love what they do therefore that translates to the best patient experience. What are some of the things you do to give back to the community?
We have some staff who consistently donate their time to local dental causes to help those in need. We often donate materials to shelters and organizations that help our less fortunate community members.
Wisconsin State Journal
How do you build trust with patients?
Clear communication about our high standard of care philosophy. We do everything we can to explain to our patients what they can expect. From their new patient appointment to scheduling a procedure; our clinical and administrative staff are always here to help. What makes your business popular with families?
First Choice can see patients of all ages! It is a convenient spot for mom or dad to get their teeth cleaned and make an appointment for their children on the same day. Our specialty care is another family care convenience. From orthodontic treatment, endodontic treatment, periodontic treatment to oral surgery; we have our bases covered! FAVORITES
Affordable Dental Care, Inc. Dental Health Associates of Madison
BEST EyE CARE FACILITy
Group Health Cooperative of South Central Wisconsin Number of Years in Business: 45 years 3051 Cahill Main, Fitchburg, WI 53711 (608) 661-7200 www.ghcscw.com
GHC-SCW is a non-profit, member-owned health plan providing high-quality health care services, including primary care and specialty care to over 75,000 members living in and around Dane County, Wisconsin. Members have access to the extensive services of our Hatchery Hill Eye Care Center and top-of-theline eye wear, sunglasses and contact lenses. What makes you stand out from the competition?
We are a non-profit member owned cooperative that provides high-quality care that centered around our common values: Patient-Centered, Quality Driven, Innovation, Community Involved, and Not for Profit Cooperative. What’s something your customers may not know about your business?
We are a non-profit cooperative! When we share a common purpose, a common voice and a common vision, we are better together. What brings customers back to your business?
We aim to always provide superb care and impeccable service. What do you love most about having your business in this community?
We have established roots with over 45 years in Dane County. Our staff have a passion for serving people’s eye care needs and their dedication to our members truly shows. What can customers expect when they walk through your doors?
GHC has the first and only money-back experience guarantee in Wisconsin. The GHC Experience Guarantee is a promise that every patient and member gets the best experience every time.
We are so excited and honored to be voted Madison.com’s People’s Choice! We hope new GHC members and other members of the Dane County community will come check us out. What are you most proud of?
GHC-SCW continues to be recognized as one of the highest quality HMOs in the country. What is your secret to good customer service?
Our model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated care. What are some of the things you do to give back to the community?
When we join with our community to further the causes for which we share a common concern, we are better together. We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain – for our employees, our members and our community. How do you build trust with clients, patients, or customers?
Our philosophy is that members and their eye care provider teams should participate in making meaningful decisions together that lead to better outcomes.
FAVORITES
Davis Duehr Dean UW Health Eye Care Services (Ophthalmology)
BEST HEARING AID CENTER
Beltone Hearing Aid Centers
MADISON - WEST 5513 Odana Road ∙ (608) 256-6440 MADISON - EAST 4868 High Crossing Blvd. ∙ (608) 240-2202 DODGEVILLE 405 1/2 N. Iowa Street ∙ (608) 937-0353 WEST BARABOO 433 Linn Street (Hwy) 33 ∙ (608) 356-7792 BEAVER DAM 215 Corporate Dr. ∙ (920) 887-9621 FORT ATKINSON 528 Whitewater Avenue ∙ (920) 568-9166 RICHlAND CENTER 130 S. Central Avenue ∙ (608) 383-1633 JANESVIllE 2100 E. Milwaukee Street ∙ (608) 754-2561 OCONOMOWOC 405 E Forest Street ∙ (262) 354-8566 WATERTOWN 600 E Main Street ∙ (920) 206-0228 www.serigbeltone.com
We offer more than just the best hearing aids and technology. Our goal is to be the hearing care partner for every patient that needs help with hearing or understanding. We have 17 locations in the South Central Wisconsin area. Including two in Madison. We also service several assisted living centers and offer virtual appointments. What makes you stand out from the competition?
We are committed to knowing and treating each patient individually. No cookie-cutter approach here. Every patient is special and gets the best care and options for their hearing situation.
We have been family owned since 1965, We have 3 generations of Hearing Professionals. What brings customers back to your business?
Our approach to hearing care is appreciated and sought out. We get many referrals from satisfied patients recommending us to their friends and family. What makes your business a good place to work?
We have the best team on the planet! We have been blessed to find people to join our team that genuinely care about helping others. A staff of trained and certified individuals dedicated to hearing care is a fun group to work with! This is reflected in our extremely low turnover with an average of 20 years experience. What do you love most about having your business in this community?
This is our hometown and we love taking care of our hometown patients! This community has supported us for 56 years and it has been our honor to serve the people of this great community. What can customers expect when they walk through your doors?
Everyone says that they treat their customers like family, but we actually treat every customer like a new friend that we want to get to know. We value our relationships with our patients because without them, we can not create the customized hearing care that each one deserves. What does it mean to be voted Madison.com’s People’s Choice?
We are proud yet humble. It’s gratifying to be recognized, but we won’t let it go to our heads! We will never take our patients for granted. What are you most proud of?
We are most proud when a patient leaves our office ready to enjoy a better quality of life because they have decided to address their hearing care with us. What is your secret to good customer service?
We follow the Golden Rule: Treat people like they want to be treated: with respect and care. What are some of the things you do to give back to the community?
We participate in the Beltone Hearing Care Foundation, created over 80 years ago to assist those individuals in need of hearing help who may not be able to access it. How do you build trust with clients?
Patience, understanding and the best patient care in the business. What makes your business popular with families?
Just as we are multi-generational so are many of our patients. We love to see the look on loved one’s faces when one of our patients are finally able to understand and communicate with them. What could be better than reconnecting family members?
FAVORITES
UW Health Audiology Clinic Elite Hearing Centers of America
BEST HOSPITAL
UW Health University Hospital
FAVORITES
SSM Health St. Mary’s Hospital UnityPoint Health Meriter Hospital
BEST IMAGING/DIAGNOSTICS CENTER
UW Health University Hospital
FAVORITES
Dean & St. Mary’s Outpatient Center UnityPoint Health Meriter Hospital
BEST OB/GyN FACILITy
SSM Health Dean Medical Group Number of Years in Business: 149 700 S Park Street, Madison, WI 53715 (608) 251-6100 | www.ssmhealth.com
SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s nearly 40,000 employees and 11,000 providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve. What are some of the things you do to give back to the community?
In 2019, SSM Health’s community benefit ministry totaled $425,714,092 across the four states we serve. This investment helps ensure access to health care for patients who are uninsured or underinsured, train the next generation of health professionals to care for those in need, and fund programs to address the most pressing health needs of our communities.
FAVORITES
UW Health West Clinic Associated Physicians
BEST PHARMACy
Walgreens
www.walgreens.com
FAVORITES
Fitchburg Family Pharmacy Hometown Pharmacy
BEST REHABILITATION FACILITy
Oak Park Place Number of Years in Business: 15 719 Jupiter Drive, Madison, WI 53718 4327 Nakoma Road, Madison, WI 53711 (608) 663-8600 | www.oakparkplace.com See Bio on pages 33 & 35 Health & Medical: Best Assisted Living/Senior Care
FAVORITES
UW Health Sports Rehabilitation Clinic SSM Health St. Mary’s Care Center
LOCAL
BEST CHARITABLE ORGANIZATION
The River Food Pantry Number of Years in Business: 15 2201 Darwin Road, Madison, WI 53590 (608) 442-8815 http://riverfoodpantry.org
The River is South Central Wisconsin’s busiest food pantry. Serving over 1,000 diverse households each week, our services include free groceries for curbside pickup or delivery, freshly prepared to-go meals, and mobile lunches for children and adults in low-income neighborhoods. We also partner with local organizations to minimize food waste and improve access to reliable sources of food. Since opening in 2006, our vision has always been to achieve a fully nourished community. What’s something your customers may not know about your business?
More than a food pantry, The River does so much more than provide food: • We offer other necessary essentials including personal care items, cleaning supplies, diapers, formula, pet supplies. • In 2020, The River rescued nearly 410 tons of food to nourish our community. Our food recovery efforts are thanks to dozens of local grocery stores, restaurants, food banks, food pantries, and other food retailers that partner with The River to recover both perishable and non-perishable food. • We organize a holiday gift program every year for clients. What brings customers back to your business?
The top reasons clients come back to The River: quality: In addition to nonperishable items, we focus on always providing fresh, healthy food, including fruits, vegetables, meat, dairy, special dietary items (e.g., gluten-free), and more. quantity: Each household receives over 100 pounds of groceries per visit or delivery. Frequency: The River invites households to receive groceries once a week and pick up to-go meals up to 4 days a week. Choice: We do our best to allow clients to choose their own groceries and seek regular feedback to improve our service. Customer service: Our staff and volunteers have built meaningful relationships with our clients. Each day, we live our core values: respect, compassion, community, caring and generosity.
Working at The River makes a difference in our community. Our team of 20 diverse employees, compassionate people who believe in The River’s vision of achieving a fully nourished community. Benefits include group insurance plans, a retirement plan, paid holidays and paid time off. In 2020, The River began offering mental health days and 8 hours of paid time off to volunteer at other organizations. Bonus: employees receive free lunch every day prepared by our professionally trained chefs and volunteers! What do you love most about having your business in this community?
We absolutely love the generosity of this community. As the need for food assistance grows, The River has been able to meet that need because of our generous supporters. This includes thousands of volunteers, monetary donors, in-kind donors, community partners and food partners. We rely on financial support from individuals, businesses, faith communities, grants and service groups and we are committed to being good stewards of the funds receive. With only 2.5% in administrative costs, 97.5 cents of every dollar donated goes directly to getting food to our neighbors in need. What can customers expect when they walk through your doors?
Whether they use delivery or curbside pickup, our clients can expect excellent service with a smile — even if it’s under a mask. We listen and do our best to accommodate households’ different needs because we realize there is no one size fits all when it comes to hunger. What does it mean to be voted Madison.com’s People’s Choice?
In a community of approximately 3,000 charitable organizations, we are extremely honored and humbled to be voted Madison.com’s People Choice! Winning this award is reassurance we have people’s trust to do what is best for our community, especially after all the sudden pivots made throughout the pandemic to ensure our neighbors stayed fed and healthy. What are you most proud of?
We are most proud of the dedication of our supporters. With the community’s generosity, The River has grown from serving a handful of families to over 1,000 households every week in just 15 years. We have become a staple in the community for anyone facing food insecurity: children, seniors, veterans, families, people of color, people with disabilities or those who are homeless. We are nourishing Dane County together. How do you build trust with clients, patients, or customers?
We continually strive towards building trust with our clients, volunteers, donors and partners by treating them with respect and transparency. We believe feedback is a gift. Because we regularly receive feedback, we can continuously improve to better meet our stakeholders’ needs. Through listening and responding, we have been able to overcome obstacles to help more people. What makes your business popular with families?
In 2020, The River served a record 3.7 million pounds of food to over 6,000 Dane County households. Families can access the food they need in a way that works best for them by choosing from our free services—curbside groceries, deliveries to the homebound, to-go meals for entire households, mobile lunches for low-income neighborhoods, and a new online ordering system.
FAVORITES
Czar’s Promise St. Vincent de Paul
BEST CUSTOMER SERVICE
Summit Credit Union Number of Years in Business: 86 1709 Landmark Drive, Cottage Grove, WI 53527 (800) 236-5560 www.summitcreditunion.com See Bio on pages 66-67 Retail: Best Credit Union
