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AP CRM CR100 - Base Customization SAP CRM Functional and Technical Overview 2. SAP CRM Middleware Over View Master Data
BP Categories ii. BP Business Roles iii. BP Relationships iv. BP Number Ranges v. BP Marketing Attributes vi. BP Mandatory Fields per BP Role vii. BP Data Sets per BP Role (General, Relationship and Sales Area) viii. BP Enhancements ix. BP Partner Determination x. BP Hierarchies xi. Data Migration – SAP & non-SAP
Organizational Model Types of Organization Model Org. Unit creation specific to each business scenario (Marketing, Sales) Org. Unit attributes Mapping with SAP R/3 (ECC) Sales Org ii. Positions Position creation Teams creation and linking the sub-ordinates (eg: Sales team creation with Sales Manager and Sales Reps) Assignment of the BP (Employee – User) Enhancement of the Position with Business Role iii. Organization data determination (Responsibilities and Attributes)
Territory Model Territory Hierarchy levels Territory creation Assignment of the Employees or BPs ii. Territory determination based on the territory area attributes
i. ii. iii. iv. v. vi.
Product Categories Attributes, Set Types, Categories, Hierarchies Product creation Ibase and Items SAP CRM Limitation Data Migration – SAP & non-SAP Systems
i. ii. iii. iv. v.
Condition Records Condition Table Access Sequence Condition Type Pricing Procedures
i. ii. iii.
Overview Transaction Types Copy Control
i. ii.
Overview Transaction Types
Overview
i. WEB UI i. Overview ii. Personalization, Hide and unhide assignment blocks, fields and pages iii. Navigation Bar Profile – Work Centers, Logical Links, 1st & 2nd Level Navigations, Hide and unhide logical links, Business Roles etc., iv. AET – Custom Fields
External List Management
File Format Activate Workflow BADI Activation Define Origin and List Type Mapping Format Externalist Creation
Market Plans & Campaigns Campaign Management i. Campaign Automation ii. Manual Campaigns
a. Marketing Calendar b. Maintain Campaigns Campaign Channels & Campaign Execution Personalized Email ERMS - Bounce Management
Marketing Attributes – Data Sources & Attribute Lists Segmentation using Segment Builder Table Joining’s for Segmentation
Android AIX Administration Business Analyst Citrix XenApp Cognos 10 BI & Tm1 Data Stage DB2 DBA Dot Net DAC Google Web Tool Kit
IBM Lotus Notes (Development) IBM Lotus Notes Domino Server Administration IBM Message Broker IBM MQ Series IBM Tivoli Access Manager IBM Web Sphere Application Server Administration (WAS) IBM WAS Portal server Development Informatica I Phone
Java/J2EE Microstrategy MicroSoft Business Intelligence MicroSoft Dynamics CRM OBIEE 11 g Oracle APPS – HRMS Oracle APPS – SCM Oracle APPS – Financial Oracle APPS – Technical
Oracle BI Apps Oracle BI Publisher Oracle DBA 11g Oracle RAC Oracle Fusion SOA Oracle SQL , PL SQL PHP Perl Scripting SAP SD , BO , FICO , BI / BW , APO Sales Force CRM SharePoint Server 2010
Shell Scripting Siebel CRM , EAI, E-Scripting SQL Server DBA Springs and Hibernate Storage Area Network ( SAN) Testing Tools - QTP, QC, Load Runner, Selenium, ISTQB TIBCO BW, BE, TIBCO I Process Tivoli Access Manager Unix Administration VN Ware WCF, WPF, LINQ, AJAX, SILVER LIGHT Webmethods Webservices , SOAP ( JAVA)
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