Sep/Oct 2013 Maintenance Sales News by Maintenance Sales News

The OdoBan® Professional Series is trusted by industry professionals as a leading solution for odor elimination, disinfecting and cleaning. Learn more about our complete line of multi-purpose surface cleaners by visiting odobanprofessional.com SCAN QR CODE to see all products. © 2013 Clean Control Corporation. All Rights Reserved.

Circle 26 • Visit Us At ISSA Booth #2179

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September/October 2013

It’s Our 21st Anniversary. Our Lot Has A Lot Of Experience And That Means A Lot To Our Loyal Customers And To Our Company Rankin Publishing Co. purchased Maintenance Sales News in 1993. This September-October 2013 edition of Maintenance Sales News is the 21st ISSA Show Special Issue published by Rankin Publishing Co. We are grateful to our loyal advertisers, readers and employees. The staff of Maintenance Sales News brings valuable experience and education to every issue. Don Rankin, Publisher, 36 years at Rankin Publishing Co. Linda Rankin, Publisher, 36 years at Rankin Publishing Co. Harrell Kerkhoff, Editor, 15 years at Rankin Publishing Co. David Opdyke, Senior Graphic Designer, 12 years at Rankin Publishing Co. Sandy Pierce, Office Manager, 7 years at Rankin Publishing Co. Rick Mullen, Associate Editor, 6 years at Rankin Publishing Co. Andrew Webb, Graphic Designer, 2 years at Rankin Publishing Co.

MAINTENANCE

Pictured left to right are: (seated) Don Rankin, Linda Rankin; (standing) Harrell Kerkhoff, David Opdyke, Sandy Pierce, Andrew Webb and Rick Mullen

SALES NEWS Exclusively Serving Professional Distributors

September/October 2013

Vol. 30, No. 5

Read/Download MSN At: www.maintenancesalesnews.com

MSN FEATURE STORIES MSN’s 2013 ISSA/INTERCLEAN North America Preview

RANKIN PUBLISHING CO. www.rankinpublishing.com Co-Publishers Don Rankin Linda Rankin

Editor Harrell Kerkhoff

Associate Editor Rick Mullen Advertising Don Rankin Linda Rankin

Graphics David Opdyke Reception Sandy Pierce

_______________ ADVERTISING Arcola, IL Don Rankin Linda Rankin Rankin Publishing, Inc. 204 E. Main St., P.O. Box 130 Arcola, Illinois 61910-0130 (217) 268-4959 Fax: (217) 268-4815

_______________ EDITORIAL AND CORPORATE OFFICES

Rankin Publishing, Inc. 204 E. Main St., P.O. Box 130 Arcola, Illinois 61910-0130 (217) 268-4959

A Letter Of Welcome From ISSA President Lydia Work....................................6

Fax: (217) 268-4815

Incoming ISSA President Fritz Gast Continues Family Legacy .........................8

e-mail: drankin@consolidated.net

ISSA/INTERCLEAN Expands Exhibition Hours For Las Vegas Show.................12 A Thumbnail Look At Seminars Available To ISSA Show Attendees.............103 ISSA Exhibitor Showcase • Product Showcase ............................................62

USA Distributors Batting Clean-Up In The Miami, FL, Market ...................24 4 Distributors Discuss:

What Works For Them In Building, Keeping Business ....38 Booth Numbers Courtesy Of ISSA, October 11

Advertisers Index 110 | Classified Advertising 110

www.rankinpublishing.com

Maintenance Sales News (ISSN 1040371X) is published bimonthly by Rankin Publishing, Inc. 204 E. Main St., P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2013, Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Periodical postage paid at Arcola, IL, and additional mailing offices. POSTMASTER: Send address changes to Maintenance Sales News Circulation, 204 E. Main St., P.O. Box 130, Arcola, IL 61910-0130 Subscription Rates in United States: 6 issues $25

On The Cover: USA Distributors, of Miami, FL, has been serving south Florida since 1998. Left to right are President/Accounts Payable Maria Nicolas, Vice President Ralph Nicolas Jr., CEO Ralph Nicolas Sr., and Office Manager Kristina Nicolas. See story on page 24.

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Circle 1 • Visit Us At ISSA Booth #3509

September/October 2013

A Letter Of Welcome From

ISSA President Lydia Work Welcome to ISSA/INTERCLEAN® My Show, My Value in Las Vegas, NV, where buyers and exhibitors can take advantage of more show and more value. ISSA/INTERCLEAN® has expanded its show hours in response to attendee and exhibitor demand for more time to network and share new innovations. The tradeshow has an abundance of opportunities for members — more than 650 exhibitors, 45 educational seminars and workshops, expanded hours and opportunities to network and view the latest in products and innovations. The biggest challenge might be trying to take advantage of every opportunity available. ISSA app for mobile devices will help plan your show. The app will provide convenient access to the full list of exhibitors, the ISSA convention seminars schedule, and a host of other valuable show information you can use before, during and after the show. The mobile app helps you easily navigate the trade show floor and build your personal agenda. NEWSmartRoute is the newest “Maps” feature, which automatically creates a route from your location on the floor plan to your favorite exhibitors not yet visited. My Show customizes the app by adding your favorite exhibitors plus the ISSA convention seminars and events you plan to attend during the week for easy access while you’re on site. Speakers — This year, ISSA is offering three days of keynote addresses. Attendees will hear from the inspirational speaker and former Blue Angel pilot John Foley (November 19), Zappos CEO Tony Hsieh (November 20), and world-renowned magician and endurance artist David Blaine (November 21). Tony Hsieh will share some of his business experiences. At the age of 21, Hsieh started developing the idea for an advertising network called LinkExchange and just three years later, Mr. Hsieh sold the company to Microsoft. Hsieh then joined Zappos, an online shoe and apparel shop, as an adviser and investor. He eventually became CEO. Hsieh will share with ISSA/INTERCLEAN attendees the different ingredients used by Zappos.com to build an enduring brand, the importance of customer service and its company culture. Zappos places great emphasis on their company culture and core values. Hsieh’s belief is that, “If we get the culture right, then everything else, including customer service, will fall into place.” This philosophy is the focus of his No. 1 New York Times best selling book, Delivering Happiness. Educational Seminars — Whether you provide cleaning services, sell products, or manage those who do, the ISSA convention seminars will offer executive advice, technical training, and the most current industry trends from top-notch business experts. Among the seminars are: CIMS ISSA certification; Are you ready to implement LEED version 4?; A new process to Cleaning for Health, and more? Meanwhile, Transpare™ is the go-to resource for those looking for information on green chemical cleaning products. To find more about Transpare™, visit the ISSA Resource Center, Booth 1785, and attend one of the Transpare™ seminars. The ISSA/INTERCLEAN North America 2013 show is the single largest draw for industry leadership during the year. To learn more about the new event schedule, exhibitors, keynote speakers, and other events during the week, visit www.issa.com/show. This is a show you will not want to miss. Enjoy the show and thank you for supporting our association. I look forward to seeing all of you at the show.

Lydia Work, Circle 73

ISSA President

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Incoming ISSA President Fritz Gast Continues Family Legacy I intend to continue the emphasis on the Strategic Initiatives... Additionally, we are developing a program which will focus on one of the greatest challenges in the industry, i.e., how to attract and retain bright, young talent to our member companies. By Rick Mullen Maintenance Sales News Associate Editor

ritz Gast, executive vice president of p.b. gast & sons co., of Grand Rapids, MI, will be introduced as the new ISSA president during the ISSA/INTERCLEAN® North America 2013 annual convention, which will take place November 18-21 in Las Vegas, NV. Gast succeeds Lydia Work, founder and president of American Paper Converting (APC), of Woodland, WA. MSN: Please provide your background as it pertains to your company and the jan/san industry. Gast: I joined our family business, p.b. gast & sons company, inc., in January 1970, after graduating from the University of Notre Dame with a degree in management and finance. After working in the warehouse during the summers of my high

A ISS e t th 0 re a h 145 o M t n Boo ear

ored to become the next president of ISSA in November.

school and college years, I started full-time employment as an administrative assistant and learned the business side of the distribution industry. After a few years, I entered our laundry division sales team and sold washers and dryers to institutional and commercial customers throughout Michigan. In the mid-’80s, p.b. gast & sons went through a corporate realignment as my father and another longtime member of our executive team retired. My brother, Peter, became president of the company and general manager of the Laundry Division and I became executive vice president and headed up our Jan/San Division. MSN: How long have you been affiliated with ISSA — both from a company and personal perspective? Gast: p.b. gast & sons was founded in 1894 by my grandfather, Peter, and is proud to be one of the seven companies that founded the National Sanitary Supply Association in 1923. My uncle, Wally

Gast, was President of the Association in 1931, so we have had a long and special relationship with ISSA since its inception. I first served on the board as a District 4 Director from 2002-2004. Two years later I was elected secretary of the board and served from 2006-2008. Last fall I became vice president/president elect and am hon-

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MSN: What made you decide to seek the ISSA president’s post? Gast: My prior board experience gave me the opportunity to see, first hand, the great work that the board accomplishes. The commitment to Strategic Planning and the corresponding Strategic Imperatives that are developed and executed by the board and the ISSA staff are truly inspiring. You can’t help but feel the passion as we chart the future for the association and the industry. I have also had the great privilege to serve with some of the legendary leaders of our industry and feel humbled to try and continue their amazing legacy of leadership and innovation. MSN: What qualities do you possess that will make you an effective ISSA president? Gast: I am, by nature, a consensus builder. I am also a pretty good listener. These attributes will be invaluable given the 15 members that make up the Board including distributors, manufacturers, manufacturer representatives and building service contractors. It is difficult, at times, to step back from your own business focus to think of the industry’s needs as a whole, and compromise is invaluable in the process. MSN: How do you plan to utilize your leadership experience with your company during your term? Gast: At the end of 2012, we merged p.b. gast & sons with Allied Eagle Supply, a company based in Detroit, MI. My leadership experience at p.b. gast provides valuable insight into our industry and the importance of ISSA as a value for our members. MSN: What, in your perspective, is the role of ISSA in the cleaning-maintenance industry? Gast: The role of ISSA is to be the leading resource for information, education, networking and commercial opportunities, as well as the leading

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September/October 2013

voice in government and the community, for firms within the cleaning and maintenance industry. MSN: What improvements can be made to the ISSA? Gast: We need to continue the “branding” initiative that positions ISSA as the leading resource in the cleaning and maintenance industry. This includes the further enhancement of ISSA.com as the pre-eminent digital portal of the industry and glob-

ally by changing “How the World Views Cleaning,” as we focus on “Cleaning for Health.” In this regard, our mission is to change the way the world views cleaning to recognize the importance of cleaning as an investment in the health of a building environment and its occupants, and should not just be treated as an expense. MSN: What are some of the most prominent challenges and concerns in the cleaning/maintenance industry

today, and how can these issues be addressed by the ISSA, its officers and its members? Gast: Certainly, the economy and the inability of the government to develop some sort of reasonable fiscal policy. Distributor consolidation remains an issue, as well as shrinking cleaning budgets and the general cleaning illiteracy of end-users. The first two issues are difficult challenges for the industry, but ISSA is committed to addressing the other challenges through the continued

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success of CIMS (Cleaning Industry Management Standard), and has made great strides in the education and professionalism of the end-user cleaning staff. MSN: How is the “green movement” impacting the industry? Gast: Initially, everyone wanted to “go green” but most were reluctant to pay the premium cost to do it. Now that the “green” product offering is priced competitively in the market, there has been a much greater acceptance. ISSA has reacted quickly and positively to the green movement by first developing CIMS-GB, designed to meet LEED (Leadership in Energy & Environmental Design) certification requirements and most recently, with the launch of TRANSPARE.com, the new online, cleaning products registry. Additionally, ISSA.com has a tab dedicated to “Green Cleaning Resources” and links to help with the compliance of time-sensitive needs such as Globally Harmonized System (GHS) training requirements. MSN: Please discuss the importance of ISSA reacting to ongoing industry changes. Gast: We are certainly living in a fastpaced world due to incredible advancements in technology. Some large industrial supply companies are now doing 30 percent of their orders online. The “big box” retailers have targeted cleaning supplies as a viable profit opportunity by being a low cost provider to our customers. The Internet can provide much “cleaning knowledge” that our customers can use as a tool, but which must be accompanied by personal training and service from the experience and expertise of companies in our industry.

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MSN: What plans do you have as the incoming ISSA president? Gast: I intend to continue the emphasis on the Strategic Initiatives that I mentioned previously. Additionally, we are developing a program which will focus on one of the greatest challenges in the industry, i.e., how to attract and retain bright, young talent to our member companies. We are also in the process of addressing the ongoing physical plant issues as ISSA continues to develop the programs necessary to meet membership and market needs. MSN: Is there anything else you would like to speak about? I certainly want to encourage everyone to attend the ISSA/INTERCLEAN® Show in Las Vegas on November 18-21. We have a great event planned including 3 keynote speakers, over 650 exhibitors, 45 educational seminars and workshops, expanded hours and the unequaled opportunity to network and view the latest in products and innovations.

See Show Schedule On Page 14

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Circle 2 • Visit Us At ISSA Booth #3377

September/October 2013

ISSA/INTERCLEAN Expands Exhibition Hours For Las Vegas Show November 18-21

ith expanded trade show hours, a full slate of educational and networking opportunities and three keynote speakers, ISSA/INTERCLEAN® North America 2013 is expected to meet the needs of a variety of attendees and exhibitors. The event is scheduled for November 18-21 at the Las Vegas Convention Center in Las Vegas, NV, where additional hours have been added to the week’s three-day trade show schedule.

ISSA says this expansion is the result of attendee convention surveys from last year reporting there was not enough time on the show floor to conduct meetings and visit the more than 650 participating exhibitors. An ISSA/INTERCLEAN committee also made the recommendation. This year’s event will follow a Monday through Thursday schedule, based on the convention center’s availability. “We are pleased to better meet attendee needs and to provide additional return on their investment,” ISSA Executive Director John Garfinkel said. “In a year when the theme of ISSA/INTERCLEAN is ‘My Show. My Value,’ it is fitting that buyers and exhibitors can take advantage of more show and more value.” This year ISSA is also offering three days of keynote addresses. They will feature a mix of motivational executive advice and entertainment from The Keynote Stage, which is centrally located on the trade show floor at booth 492.

Attendees can hear from (L-R), inspirational speaker and former Blue Angel pilot John Foley, Zappos CEO Tony Hsieh, and magician/endurance artist David Blaine.

Attendees will hear from inspirational speaker and former Blue Angel pilot John Foley, Zappos CEO Tony Hsieh, and magician and endurance artist David Blaine. Having the keynote addresses take place on the trade show floor allows attendees to enjoy faster access to exhibits while further centralizing the event. The keynote speaker for Tuesday, November 18 will be Foley, who became one of the top pilots in the world when he transitioned from a Navy carrier pilot to Lead Solo of the Blue Angels Flight Demonstration Team. Using Blue Angel methodology as a model, he developed his Diamond Performance® Framework for excellence. Foley has used that message to advise Fortune 500 corporations, professional athletic teams, venture capital companies, professional associations and educational institutions. Foley will share with attendees his path to achieving goals and how he turned setbacks and disappointments into opportunities for learning and improvement. Attendees will learn how to equip organizations, teams, and themselves to pursue their highest goals, achieve breakthrough performance and sustain results. Foley has earned three master’s degrees: one in Business and one in International Policy Studies from Stanford University, and the third in Strategic Studies from the Naval War College. During

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ISSA/INTERCLEAN North America 2013 Booth # 847

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September/October 2013

his years of service as a Navy carrier pilot, Foley won six "Top Ten Carrier Pilot" awards. On Wednesday, November 20, the keynote address will be presented by Tony Hsieh (pronounced Shay). In 1996, at the age of 21, Hsieh started developing the idea for an advertising network called LinkExchange, which allowed members to advertise their sites via its network. LinkExchange would grow to more than 400,000 members with 5 million ads rotating daily, and three years later, Hsieh sold the company to

Microsoft for $265 million. Hsieh then joined Zappos, an online shoe and apparel shop, as an adviser and investor. He eventually became CEO, where he helped Zappos grow to more than $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine’s annual “Best Companies to Work For” list. Zappos was acquired by Amazon in November 2009 in a deal valued at $1.2 billion on the day of closing. Hsieh will share the different components used by Zap-

pos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. He also will talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags and other product categories. The final keynote speaker is David Blaine, who will give his presentation on Thursday, November 21. As a boy trying to get an edge in swimming competitions, Blaine taught himself a valuable lesson: If you have the will and the drive, you can do almost anything. For him, it started with holding his breath under water long enough to beat the competition. Later, as a world

ISSA/INTERCLEAN 2013 Schedule Sunday, November 17 11:30 a.m. • ISSA Golf Tournament benefiting the ISSA Foundation at Arroyo Golf Club 3:30 to 5:30 p.m. • Manufacturer Rep Forum & Reception Monday, November 18 8 a.m. to 5 p.m. ISSA Convention Seminars Tuesday, November 19 8:15 to 9:30 a.m. John Foley Keynote Address 9:30 a.m. – 5:30 p.m. Exhibit Hours 11 a.m. to 4:45 p.m. ISSA Convention Seminars Wednesday, November 20 8:15 to 9:30 a.m. Tony Hsieh Keynote Address 9:30 a.m. to 5:30 p.m. Exhibit Hours 11 a.m. to 3:45 p.m. ISSA Convention Seminars 4:30 to 5:30 p.m. ISSA Show Floor Happy Hour Thursday, November 21 8 to 9 a.m. ISSA General Meeting 9 to 10 a.m. David Blaine Keynote Address 9:30 a.m. to 1:30 p.m. Exhibit Hours renowned magician and endurance artist, his focus and dedication helped him achieve the challenge of holding his breath past the point when people would clinically be considered dead. He broke the world record at 17 minutes and 4 seconds, live on the The Oprah Winfrey Show.

Circle 55 • Visit Us At ISSA Booth #960

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September/October 2013

For more than a decade, Blaine has been attracting the world’s attention with his high-profile endurance stunts. Starting his career as a magician who appeared to do the impossible with a deck of cards, he was soon following in the footsteps of Harry Houdini — seeking out that which seems physically impossible. To that end, he’s been buried alive in New York City for a week, barely survived being encased inside a six-ton block of ice for three days and three nights, stood atop a 100-foot-tall pillar for 36 hours without a safety net, survived inside a transparent box in London on nothing but water for 44 days and spent one week submerged in a sphere-shaped aquarium at Lincoln Center.

At the age of 23, Blaine also created, directed and produced an original television program titled Street Magic. The New York Times noted that Blaine has, “Taken a craft that’s been around for hundreds of years and done something unique and fresh.” Also during ISSA/INTERCLEAN, co-location partner, Building Service Contractors Association International (BSCAI), will host Contractor Day at the show, on Thursday, November 21. There will be a number of contractor-specific opportunities available for attendees. IEHA (International Executive Housekeepers Association) and ARCSI (Association of Residential Cleaning Services In-

ternational) also will return in 2013 to co-locate their annual events with ISSA/INTERCLEAN, while additional distributor marketing groups will hold events throughout the week. ISSA officials invite this year’s attendees to join in a 90th anniversary celebration during the ISSA Show Floor Happy Hour at 4:30 p.m. on Wednesday, Nov. 20. Meanwhile, the ISSA Excellence Ceremony will honor long-standing industry leaders as well as this year’s Customer Service Award winners, starting at 9 a.m. on Thursday, Nov. 21. Visit www.issa.com/show and www.issa.com/exhibitors to learn more about the new event schedule, exhibitors, keynote speakers and other events during the week. ISSA Announces 2014 Board Members

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Returning Board Members In addition to Gast, returning from the 2013 board to serve in the following positions on the 2014 board are: Past President/International Director: Lydia Work, American Paper Converting; Treasurer: Ted Stark III, Dalco Enterprises, Inc.; Secretary: John Barrett, Eurest Services; BSC Director: Jeffrey Packee, Marsden Holding LLC; Manufacturer Representatives’ Director: Craig Miller, Apex; Distributor Directors: North — Mark Warner, Americhem International, Inc.; West — Chris Martini, Central Sanitary Supply Co.; Manufacturer Directors: Brendan Cherry, Bobrick Washroom Equipment, Inc.; Steve Lewis, Golden Star Inc.; and, Latin America Council Chair: Mauricio Chico Cañedo, Distribuidora Lava Tap, S.A. de C.V.

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Outgoing Board Members The following individuals completed their service on the board in 2013: Jon Scoles, Scoles Floorshine Industries; Ken Vuylsteke, Hospeco; Manon Larose, Larose & Fils Ltee.; Niels Ysbrandy, Ettore Products; Jim Chittom Jr., Roman Chemical;

Circle 88 Visit Us At ISSA Booth #3479

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lections for open positions on the 2014 ISSA Board of Directors closed Aug. 27, 2013. The following individuals were elected to the new board, led by incoming ISSA President Fritz Gast, P.B. Gast & Sons Co. Vice President/President Elect: Alan Tomblin, Procter & Gamble Professional; Executive Officer: John Swigart, Spartan Chemical Co., Inc.; Manufacturer Director: Matt Wood, ProTeam, Inc.; Distributor Director South: Mercer Stanfield, Brame Specialty Co., Inc.; Director Canada: Paul Goldin, Avmor Ltd.; and, Europe Council Chair: Andrew Dunning, Numatic International Ltd.

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The Safe Step Pro Series line was specifically created to address the diverse ice melting challenges and price point requirements of Jan/San professionals. From parking lot to building entryway, it’s the selection you need to get any job done right. And now we offer even more environmentally friendly products to help your green credentials grow. Only from Safe Step – your proven Ice Melting Authority. For more information call 877-462-7258 or visit www.nasalt.com. ©2013 North American Salt Company

Circle 27 • Visit Us At ISSA Booth #313

September/October 2013

and, Matt Schenk, Midlab, Inc. ISSA members are invited to personally greet the new board representatives when they officially take office at the ISSA General Meeting at 8 a.m. on Thursday, Nov. 21, at Room N101, during ISSA/INTERCLEAN® North America 2013. ISSA Announces 2013 Award Winners ISSA officials will present awards to the following achievers during ISSA/INTERCLEAN® North America 2013.

Jack D. Ramaley Industry Distinguished Service Award The Jack D. Ramaley Industry Distinguished Service Award honors a person who has demonstrated leadership, professionalism and exceptional service through his or her innovation and elevation of industry standards. This year’s award recipient is Arlo Luke, of Varsity Facility Services. Luke is chairman of the board of directors of Varsity Facility Services (formerly Varsity Contractors, Inc.), a build-

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ing service contractor based in Salt Lake City, UT. In his position, he serves as an advisor to the president/CEO and other Varsity leaders while overseeing two Varsity subsidiaries companies: System 1, a minority janitorial company, and Nuvek, a software company. He also represents Varsity as one of seven owners of NSA – an industry buying group. Luke has served the facility services industry for more than 55 years, starting in college at Idaho State University (ISU) where he met his lifelong friend, Don Aslett, and the two built the Varsity company. Luke graduated from ISU in 1964 with a degree in pharmacy, a profession he practiced for three years before leaving it to become a part owner of Varsity. In 1978, he became president and CEO of the company, a position he held for the next 28 years, followed by two years as CEO, before he assumed his current chair position. Luke is well known in the industry. He has served three different board terms, including 1997 president, and on several committees, for the Building Service Contractors Association International (BSCAI). His service has earned him BSCAI’s highest industry awards, including the James E. Purcell Leadership Award and the Walt L. Cook Award for Distinguished Service. He is active in ISSA and continues to give direction and provide support in the partnership between ISSA and BSCAI. Varsity was the first company to earn the Cleaning Industry Management Standard (CIMS) With Honors distinction. Outside of the industry, Luke was named ISU 2008 Businessman of the Year; he has earned the Boy Scouts’ highest rank, the Silver Beaver, and has been inducted into the Boy Scouts Grand Teton Hall of Fame. He presently serves on seven community boards and has earned various awards for his service.

The OmniFlex™ AutoVac™ is an automated high performance floor machine that rivals the performance of an autoscrubber – at a fraction of the cost! In fact, in tests performed by a major university, the AutoVac and autoscrubber both removed over 98% of targeted soil. Not bad when you consider that it costs about 90% less than an equivalently sized autoscrubber, and sometimes way less! Hard to believe? Stop by booth # 2539 for a demo of the “Unscrubber.” Seeing is believing. *Based on an actual advertised price of a 28” auto scrubber. Prices may vary.

Circle 64 • Visit Us At ISSA Booth #2539

Lou Goorland Honorary Lifetime Achievement Award The Lou Goorland Honorary Lifetime Achievement Award may be conferred by the ISSA Board of Directors upon an individual who, in the opinion of the board, deserves recognition for substantial contributions to the advancement of the industry and/or to ISSA over a significant period of time. This year’s award recipient is: Beth Risinger, of IEHA (International Executive Housekeepers Association). Risinger is CEO/executive director of IEHA, a professional Westerville, OH-based member organization for persons employed in facility housekeeping at the management level. She has held the position since 1987, working to increase membership to its current figure of more than 3,500 professionals worldwide. In 1998, under her leadership, IEHA be-

Circle 48 • Visit Us At ISSA Booth #3518

September/October 2013

came the first facility service provider organization to colocate its annual convention with ISSA/INTERCLEAN® North America, and 2013 marks the 15th anniversary of this partnership. In addition, Risinger and IEHA have been supporters of various ISSA programs, including the Regional Meetings, CIMS and CIMS-Green Building, the Value of Clean Calculator, Transpare™ and the new Clean Standard. Outside of ISSA, Risinger has led educational seminars and developed certification programs for cleaning industry professionals. She also has authored articles for industry publications, produced Infection Prevention for Dummies and Clean and Healthy Schools for

Dummies, and authored Kip the Koala, a coloring book for children using cleaning as the theme. Manufacturer Representatives’ Distinguished Service Award The Manufacturer Representatives’ Distinguished Service Award recognizes a person within the industry who has had a positive impact on the industry and the association, and who has been supportive of manufacturer representatives. This award is presented on behalf of all independent manufacturer representatives. This year’s award recipient is: Tom Vander Bie, of Viper North America, a Division of Nilfisk-Advance, Inc.

Vander Bie is currently general manager of Viper North America and began his career in 1979 as a sales representative for Castex Industries, Inc., of Holland, MI. He rose through the ranks, assuming the top position as president of Castex in 1985. To grow the company, Vander Bie convinced the owners to use independent manufacturer representatives to handle sales. In 1989, Vander Bie and Castex Chief Financial Officer Steve Lubbers acquired Nobles Industries, of St. Paul, MN. Vander Bie served as president of both companies from 1985 to 1994. In 1993, Castex and Nobles were acquired by Tennant Co., of Minneapolis, MN, and he served as a senior vice president of Tennant from 1994 to 2001. In 2001, Vander Bie co-founded Viper North America and once again he turned to manufacturer reps to spearhead sales. In 2007, Viper was acquired by Nilfisk-Advance. Vander Bie continues to run the Viper brand, one of the five Nilfisk-Advance brands that exhibit at the ISSA/INTERCLEAN show. Vander Bie was also a co-founder of the American Association of Cleaning Equipment Manufacturers, and outside of the industry is a member of the Young Presidents Association.

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Young Executive Society (YES) Industry Special Achievement Award The YES Industry Special Achievement Award honors an individual or company who has made substantial contributions to the advancement of the cleaning industry and ISSA, and who has demonstrated strong support of YES. This year’s award recipient is: Richard Rones, of Americo Manufacturing Co., Inc. Rones has worked in the cleaning and maintenance industry for 26 years and currently serves as president of Americo Manufacturing Co., Inc., a manufacturer of floor pads, hand pads and floor matting based in Acworth, GA. The company, which was founded by his father Jim, has been a member of ISSA for 43 years and an exhibitor for four decades. Shortly after graduating from the University of Georgia in 1986 with a bachelor’s degree in business, Rones joined Americo as a sales associate. Throughout his tenure with the company, he has served in various positions, including vice president-national accounts and vice presidentoperations, before being promoted to president in 1998. In addition to Americo’s ongoing membership, Rones personal support of ISSA includes serving on the ISSA Board of Directors as secretary (2009-11) and as southeast district director (2004-06) and on the ISSA/INTERCLEAN Committee (2000). During his board service and beyond, he has remained a strong supporter of YES, providing advice and insight to its coordinators and the chairperson. Outside of ISSA, and within the industry, Rones has served as secretary on the Georgia Sanitary Supply Association Board of Directors (2001-03), and he currently holds the position of manufacturer at-large on the Sanitary Supply Wholesalers Association board of directors.

ISSA Convention Seminar Schedule See Page 103

Circle 32 • Visit Us At ISSA Booth #932

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September/October 2013

USA Distributors Batting Clean-Up In The Miami, FL, Market

By Rick Mullen, Maintenance Sales News Associate Editor

Located in Miami, FL, USA Distributors, Inc., has been serving South Florida and beyond as a full service janitorial/sanitation distributor since its founding in December 1998. “Business has been very good,” said USA Distributors Vice President Ralph Nicolas Jr. during a recent interview with Maintenance Sales News Magazine. “We are not the largest company — we have some big heavy hitters around us — but I feel we are the hardest working company that goes the extra mile to take care of customers.” USA Distributors’ product offerings include commercial cleaning products, foodservice cleaning chemicals, laundry supplies, liners, paper, specialty chemicals, safety products and warewash supplies. The company also operates a “Never Say No To A Customer.” full-service floor equipment repair/warranty department, as well as equipment rentals. — Ralph Nicolas Sr. “We like to train our customers on how to properly use products,” Nicolas Jr. said. “We conduct site surveys to make sure our customers are using the right product for their facility. For example, if we don’t think a customer is using the correct paper towel system, we will make a recommendation. We take more of a consultative approach to sales. We don’t try to force items onto customers.

Circle 125 • Visit Us At ISSA Booth #3234

September/October 2013 Previous page: USA Distributors staff includes, front row, left to right, Miguel Mirabal, warehouse manager; Ralph Nicolas Jr., vice president; Kristina Nicolas, office manager; Ralph Nicolas Sr., CEO; Maria Nicolas, president/accounts payable; and Lorena Perez, customer service representative. Standing is Israel Horta, driver.

“I know a lot of other distributors care about their customers, but we build personal relationships. Many customers are our friends. There are customers who say, ‘Ralph, your competition is in here everyday, but you are my friend and I know that you guys do right by us.’ They invite me to “When a busy weekend is coming their children’s birthday parties. It is a very personal relaup, we physically go to the tionship that we have with restaurant to take the inventory many customers.” USA Distributors’ service reand check all the dispensers... gion extends beyond Miami south We will tell the kitchen manager, to the Florida Keys and as far north ‘We are going to double you up this as Orlando, FL. The company recently acquired Preferred Chemiweek because you’re going to cal in West Palm Beach, about an be busy. We will worry about hour’s drive north of Miami. Preferred Chemical offers jan/san inventory, which will leave you cleaning supplies, as well as foodfolks to running your kitchen.’” service and laundry supplies. “The recent acquisition of Pre— Vice President Ralph Nicolas Jr. ferred Chemical in West Palm Beach, FL, has enabled us to reach out and expand the territories that we now cover and that has been great,” Nicolas Jr. said. “We are working just as hard to grow that business using the same business models that we always have.” The company’s Miami facility includes two bays and about 15,000 square feet of warehouse space. “We also have a showroom and a training room,” Nicolas Jr. said. “We have customer service people manning our offices and the company operates a service center for equipment. “We can service automatic ride-ons and scrubbers in house and we also go into the field to repair equipment for customers. We have a really sharp warehouse staff. They keep everything organized pretty much by category. For example, there’s the paper section, the trash liner

section, the commercial laundry section and the commercial warewashing section.” USA Distributors also rents floor equipment from its Miami facility, saving some customers the expense of purchasing a new piece of equipment. “A customer can come in and get a gallon of floor finish and a few pads, while renting a 20-inch low-speed machine,” Nicolas Jr. said. “The customer can finish a job and return the equipment. He or she does not have to make an investment of $1,000 in equipment. We have the machines here on-site.” USA Distributors runs its warehouse operation with state-of-the-art software especially designed for a jan/san distributor. With this software package, the company does what is called “wave picking.” According to the software company’s website, wave picking produces a picking ticket for the entire truck. Warehouse personnel only make one sweep through the warehouse to collect all items on all orders for a particular truck run. “We just recently installed this system and it has made USA Distributors much more effective,” Nicolas Jr. said. “We have learned so much. It has enabled us to cut costs that we didn’t imagine just because of wave picking. Our employees can pick out certain items, all in one shot, and then stage them. Before, we were picking one order at a time and having to walk from one side of the warehouse to the other side. We don’t do that anymore. “Our growth forced us to spend money on the business and purchase this technology for the warehouse. The new system cuts down on errors and items not being picked correctly. “We pick during the day and load the trucks at night. When drivers arrive at work in the morning, they are ready to go for the entire day. All of our trucks have GPS monitoring capability. If a customer wants to know the location of his or her order, we can say, ‘He is just 15 minutes away from your facility.’ “If an order is received before 3 p.m., it will be delivered the next day. We have three trucks, which enables drivers to hit their target areas on a daily basis, providing an order is received on time.” While USA Distributors tries to stick with its daily schedule to help make business flow as efficiently as possible, there are times when emergencies arise. “All of our salesmen have thrown boxes into their cars to make deliveries — myself included,” Nicolas Jr. said. USA Distributors also has a van for use in the company’s warewashing and laundry operation, and to install and service dispensers. “We are really big on dispensers,” Nicolas Jr. said. “We have more than 100,000 different kinds of dispensers hanging on walls in the markets we serve. “We have some really neat dispenser programs where we install and service them. We also

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Smart science from Diamond Crystal® ice melters Circle 17 • Visit Us At ISSA Booth #3405

Over the last 80 years, our name isn’t the only thing we changed.

In 1932, a Sicilian immigrant named Nicholas Marcalus revolutionized the paper industry with recycling technology, making Marcal one of the most respected, environmentally-conscious companies in America. Today, as Soundview Paper Company, we are a fully integrated manufacturing facility led by industry veterans who are committed to producing high-quality, affordable products that are right for your customers and the environment. We offer: • Fully integrated manufacturing and converting in towels, bath tissue, napkins and facial tissue • Multiple product lines, including Eminence and Essentials, designed to address all your towel and tissue needs • 100% recycled fiber that meets or exceeds EPA standards • All products made in USA Soundview. It’s the new name for innovation and excellence in paper.

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September/October 2013

offer a lifetime guarantee on all of our dispensers. When we acquire a new account, we actually go in and do the work. We take down the old equipment and then install an Americans with Disabilities Act (ADA) compliant system. Our customers don’t ever have to put up a dispenser.” In addition to south Florida, USA Distributors also services Belize and other Central America markets, as well as customers in the Caribbean. “There are freight forwarding companies all over Miami. They will call in an order on behalf of a client and we will build that order,” Nicolas Jr. said. “Because of the large export orders we receive, it can sometimes take a week to load a container. A container will be sent to our dock. We will load it and then a trucking company will pick it up.”

Circle 106 • Visit Us At ISSA Booth #746

PLAY BALL

f a person likes to play baseball, Miami is a good place to be, because the weather allows for play year-round. Indeed, baseball played an important role in USA Distributors’ growth over the years. Nicolas Jr.’s father and the company’s current president, Ralph Nicolas Sr., founded USA Distributors in 1998. “My father was already working in the cleaning industry,” said Nicolas Jr. “He was working for another local successful distributor in the area. He felt he had kind of maximized his potential at that company, so he decided to shake hands with the owner and start his own business.” With a large desk, computer, printer, office chair, file cabinet and some boxes containing office supplies, Nicolas Sr. set up shop in the family’s living room. The family’s garage doubled as a warehouse. The garage was outfitted with rows of metal shelving that neatly stored cleaning chemicals, high-density liners and jumbo rolls of toilet paper. “He had one van and the garage where he stored his inventory,” Nicolas Jr. said. “He was the salesman, the delivery guy, the accounting department — a one-man show.” With the help of a large, well-known wholesaler, Nicolas Sr. launched his new venture. “He was able to make sales calls and take orders. At the end of the day, he would place his order with the wholesaler for pickup the next day,” Nicolas Jr. explained. “He only bought from the wholesale company the orders he had received during the day.” Despite working up to 70 hours a week, Nicolas Sr. still took time out for another passion — baseball. He had played some minor league ball and his family enjoyed the game. In fact, Nicolas Jr. would go on to play some minor league baseball, as well. Through coaching his son’s Little League team, Nicolas Sr. built many relationships and became affectionately known as “Coach Ralph” in the community. “My dad established many relationships on the ball field,” Nicolas Jr. said. “Growing up, many parents of my teammates were either business owners or executives of companies where they were able to make decisions. These people wanted to help my dad. If my dad coached your kid, you probably bought supplies from him, too.” When Nicolas Jr. entered high school, “Coach Ralph” began coaching the older boys during the summer on a traveling team he called Team USA. “Team USA would travel around and this would give the opportunity for major league scouts and college recruiters to see us play,” Nicolas Jr. said. “Therefore, it was kind of a big deal to play summer ball on Team USA. If you played on that team, you stood a good chance of being drafted by the big leagues (Major League Baseball) or getting a college scholarship somewhere.” Oftentimes, the result was some of the young people who played on “Coach Ralph’s” traveling team finished college and, along with their parents, were able to recommend USA Distributors when the occasion arose. “We grew the business, not on market-

Circle 99 • Visit Us At ISSA Booth #926

September/October 2013

ing or a website, but by my dad’s hard work, word-of-mouth and many referrals though baseball,” Nicolas Jr. said. “Around 2001, I came home from college and started working for my father in the warehouse making deliveries. Later, I went into the office and started purchasing, and now I basically run the business. “My sister, Kristina Nicolas, is the office manager and is involved in customer service and purchasing. Early on, my mother, Maria Nicolas, had a job working for a restoration company. As USA Distributors grew, my mom saw that there was an opportunity to help my father. She left her job and has been here ever since. She is now in charge of accounts payable.” NEVER SAY ‘NO’ TO A CUSTOMER

n addition to its jan/san distribution business, USA Distributors has a sister company called USA CLEAN PLUS INC., which is a service contract cleaner. Nicolas Sr. runs this part of the business. We started with distribution first and “Our service people go out in then we kind of fell into cleaning because the field with our sales staff people kept asking us, ‘Do you do this?’ and we were tired of saying ‘no,’” Nicolas to conduct demos, training, Jr. said. “Therefore, we got into the building service contract business just because etc. We all work together. I people kept asking. My dad finally said, find it awesome when our ‘Let’s try it out and see where it goes.’” USA CLEAN PLUS took off and has guys are saying things like, grown significantly, according to Nicolas Jr. ‘Can you come on a ride-aThe underlying reason for the success of both USA Distributors and USA long with me because I’m CLEAN PLUS perhaps can be found in not too sure about this one Nicolas Sr.’s motto, “Never Say ‘No’ to a customer.” product, and I know you do “We tell our customers our phones are well in this area.’” on 24/7,” Nicolas Jr. said. “For example, we deal with several franchise restaurants that are open 7 days a week. If they need some supplies on Sunday, we will deliver. We try not to operate that way because it is not cost effective to send a delivery out on Sunday, but if they call us, we will meet that need.”

There are also some special steps USA Distributors is willing to take leading up to an anticipated busy weekend. “When a busy weekend is coming up, we actually physically go to the restaurant to take the inventory and check all the dispensers to make sure they are functioning properly,” Nicolas said. “We will tell the kitchen manager, ‘We are going to double you up this week because Father’s Day is coming and you’re going to be busy. We don’t want you to be worried about not having enough kitchen supplies. We will worry about inventory, which will leave you folks to running your kitchen.’” In addition to its many restaurant clients, USA Distributors manages inventory for other customers, as well. “Every Monday we hit the restaurants, counting inventory, checking dispensers and making sure the PAR (periodic automatic replenishment) levels are OK,” Nicolas said. “We have been managing inventories for so long, we have got it down to a science. We got the PAR levels down for our health care customers. This value-added service gives customers the chance to concentrate on doing their jobs and not having to worry about babysitting their inventory room.” According to parlevel.com, PAR level refers to the exact amount of product a business should have in stock to meet demands. PAR levels are boundary markers in inventory levels that signal replenishment is necessary. If PAR levels are set too low, there is a risk of running out of stock. If PAR levels are set too high, a company may have more money invested in stock than is necessary. A TEAM OF EXPERTS

ecause of their background in playing and coaching baseball, both Nicolas Sr. and Nicolas Jr. like to think of the staff at USA Distributors as a “team.” “Our employees are our No. 1 asset. We owe the majority of our success to our ‘team,’” Nicolas Jr. said. “It is a team effort and everybody has to do their part in making it a success. “We are honest and up front. It is a team, but it is also a family. We take care of each other. Everybody who works here is part of the family,” Nicolas Jr. said. “Our employees know about each other’s families. We know if there is a family issue or a birthday. We work hard and play hard together.” Like a baseball team, some players are better at certain aspects of the game than others. On a professional team all players must hit, run and throw, and they are all good at these skills. However, a player might be a “good” infielder, but that same person might

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Circle 83 â&#x20AC;˘ Visit Us At ISSA Booth #340

September/October 2013

also be a “great” hitter. The same holds true at USA Distributors. All the company’s sales reps are well versed in the products and techniques used in today’s cleaning industry. However, some sales people have a greater knowledge or expertise in certain areas of the cleaning profession than others. “We take advantage of each other’s unique skill set,” Nicolas Jr. said. “We have a commercial warewashing and laundry expert who gives out advice. He is a true expert, having worked in this area for more than 30 years. “My father is an expert on paper. We also have an equipment expert. Our service people go out in the field with our sales staff to conduct demos, training, etc. We all work together.

I find it awesome when our guys are saying things like, ‘Can you come on a ride-a-long with me because I’m not too sure about this one product, and I know you do well in this area.’” USA Distributors also has some experts on environmentally friendly products and techniques on staff. “We are very involved in the ‘green’ market,” Nicolas Jr. said. “Our two paper manufacturers have converted nearly 90 percent of their lines to be Green Seal certified. At one point customers thought Green Seal meant more money when it didn’t. “We have equipment manufacturers that use eco technology, requiring less water and chemicals. We can also serve LEED (Leadership in Energy & Environmental Design) certified buildings. There are some buildings in Miami that have LEED certification. We can answer questions and provide products to meet certifications. We have many customers that require us to help maintain their LEED status. “We like to be, as it says on our website, ‘Miami’s janitorial and sanitary supplies experts.’ We are confident enough, and our customers trust us enough, that when they ask us a question, we can get the answer. We have been trained well by all our manufacturers, whether it is equipment, paper, chemicals, etc. “Our staff cares about customers. At the end of day, who pays us? Who is our real boss? It is customers. It is not my dad or my mom, it is customers. These are the people who drive the business. “Some of our customers have been with us for so long that when they call, the people in the office know them by their first names at ‘hello.’ They ask about my father and my mother. Dad has been very caring and helpful to the community. We don’t lose customers. It is a rare instance for us to lose customers because we have such tight bonds.” HONESTY IS THE BEST POLICY

ne trend that worries Nicolas Jr. in the highly competitive cleaning industry has to do with companies that misrepresent the products they are selling. “There are a lot ‘cheater’ or ‘short’ products on the market,” Nicolas Jr. said. “We have always been an honest company. We have been able go with manufacturers that don’t play in that market. “Integrity is an important

Circle 10

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Circle 78 â&#x20AC;˘ Visit Us At ISSA Booth #656

September/October 2013

component of the products and we stand behind our products 100 percent. If I tell a customer my toilet tissue roll is 1,000 feet, it is 1,000 feet.” Nicolas Jr. said if confronted by a customer who has just purchased a “short” roll of toilet paper as to why USA Distributors’ price is 30 percent higher, company reps educate the customer on the difference in the two products. “We ask to see exactly what it is the customer is buying and then we show the customer we are not comparing apples to apples — this is a ‘cheater’ product,” Nicolas Jr. said. “We tell customers the true weight, gage, volume, etc., of the products USA Distributors sells. We have maintained our stand and haven’t given in to a ‘cheater market.’” In case there is any doubt, Nicolas Jr. said the company has a machine that will unroll a roll of paper towels right in front of the customer. “I know there are companies that have been cheating, but we have not,” Nicolas Jr. said.

“I feel this has helped us maintain our place in the market here in Miami. It is a very tough market down here. “It is easy for anyone who has a van and a tax retail certificate to become a distributor.” According to the Florida Department of Revenue’s website, businesses that register with the Department of Revenue to collect sales and use tax are issued an Annual Resale Certificate. The certificate allows business owners or their representatives to buy or rent property or services tax-free (when purchases or rentals will be resold or re-rented). Helping USA maintain its place in the competitive south Florida market are its vendors. “We have pretty much the same vendors from day No. 1,” Nicolas Jr. said. “We don’t subscribe as much to the big name players that open up to everybody. “Part of our success is that we have some exclusive lines that only we manage in south Florida. The suppliers of these lines are not so big that we can’t talk directly to the owners. We have been with most of our vendors for a long time and they give us the support we need.” USA Distributors’ vendors offer both training and financial support. Nicolas explained suppliers have been a great help during the company’s recent growth spurt. “During the past five years, our business has grown at a really rapid rate,” Nicolas Jr. said. “Sometimes a company can grow so fast that working capital can be an issue. For example, let’s say we get a brand new nursing home with 400 or 500 rooms. Now, we must buy an extra truckload of items 9 Unaffected by Moisture while waiting for working capital. “We have open lines of communication with our vendors. We tell 9 Unaffected by Humidity them this is the opportunity the growth spike has afforded. Because of the relationships we have 9 Unaffected by Extreme nurtured over the years, the venTemperatures dors will say, ‘No problem, Ralph. We want that business, what can we do to help you?’ I’ll say, ‘Can 9 Powerful Ozone Output we get an extension for 15 days on it?’ It is a team effort. If we get that business and we grow it, it is good 9 Portable & Lightweight for everybody.” Indeed, Nicolas Jr. credits the company’s vendors in helping USA Distributors navigate the recent down economy. “I think what helped us to get through the hard times was trusting our manufacturers’ reps,” he said.

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GOING THE EXTRA MILE

he so-called Great Recession of a few years ago and the sluggish recovery has had many people thinking on price points alone. To avoid what many call “the race to zero,” USA Distributors helps customers save money in other ways than by just lowering prices. “When things got tight and people needed to cut their budgets, rather than going in and dropping prices by $5 or $10, we found an alternative product,” Nicolas Jr. said. “We are really good at getting people to cut their costs by usage, and not just making it about price. We are a servicedriven company. We go the extra mile for the customer.” To further illustrate “going the

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September/October 2013 extra mile” for a customer, Nicolas Jr. told the story about a customer who was looking for a lawn mower — a product USA Distributors normally does not carry. “A customer was getting ready for a new budget year and wanted to buy a couple of buffers and a couple of other items,” Nicolas Jr. said. “The customer asked, ‘Do you think you can get me a ride-on lawn mower?’” USA Distributors has a service department that repairs pressure washers and other items. “I went to our service guy and asked if any of the pressure washer crew could find a source where we could be competitive on some lawn mover equipment. Subsequently, we quoted on some lawn equipment and got the business,” Nicolas Jr. said. NEW TRAINING INITIATIVE

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hen interviewed recently by Maintenance Sales News Magazine, USA Distributors was planning to host what it called a “rodeo” for customers. In addition to customers, local school board and government officials were invited. “We just started hosting these events and we have had a couple of them,” Nicolas Jr. said. “We want to schedule these events once a month, and we want to get to a point where we are actually getting people certified in training. We want to be known as the cleaning experts. We rely on people to call us with their problems. I like when a customer calls and says, ‘I have this problem. Can you help me?’” Nicolas explained at the “rodeo” people can physically use the equipment. Manufacturer reps are also on hand to answer questions. “These events give us a good opportunity to get some face time with customers and also let them see what is new out there,” Nicolas Jr. said. “They are social events and work all mixed together. People are going to be able to get

some questions answered. If a customer is having trouble with the carpet, a carpet expert will be there, as well as experts in chemicals, equipment, etc.” Currently, USA Distributors’ staff is being trained in the new OSHA Global Harmonized Standard System (GHS) for data sheets. The deadline for companies to implement GHS is December 1. Once the company’s staff is trained, it will be able to train customers, Nicolas Jr. said. “Our No. 1 priority is always going to be customer service,” Nicolas Jr. said. “Companies must change with the times. Cleaning is not the cleaning that it was yesterday. Things change and it is our job to keep customers informed about the new technologies. “We understand that labor is 90 percent of costs, so we try to figure out ways to work with up-to-date cleaning technologies that are going to help our customers. We like to stay on the cutting edge of what is new and what is going to work.” Some of the realities in today’s jan/san world involve competing with more buyers online, with smart phones, etc. “We try not to compete with the Internet,” Nicolas Jr. said. “There is no service on the Internet. We (USA Distributors) are not trying to sell a product. We are trying to sell our service. “The last thing I talk about when I am making a new call is price on products. I tell the customers what I can offer. I tell customers I am going to get them the right product at the right price and on time. “If a customer has a problem, I will come and help. I’ll do my best to try to figure it out. I don’t know everything. I learn something new every day and I have been doing this for 10 years. “It is a matter of remaining on top of our game, making sure our manufacturers are keeping us up-to-date. I am very excited about our company’s future. “I am excited that we are now offering commercial warewashing and laundry service. I believe this is going to get us into places that we weren’t able to get into before as far as the hospitality industry is concerned. “USA Distributors owes its success to the hard work and dedication of its employees and always putting the customer first. Our customers know we will do whatever it takes to get a job done.” Contact: USA Distributors, Inc., 6173 NW 72nd Ave., Miami, FL 33166. Phone: 305-805-0253. Email: info@myusadistributors.com. Website: www.myusadistributors.com.

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The willingness to adapt and educate remain key components to a successful janitorial/sanitary distributorship in today’s business world. From floorcare to disinfecting kitchen surfaces, jan/san distributors are asked to find and explain the answers to a wide variety of cleaning-related issues. This presents not only many challenges, buy also endless opportunities. Maintenance Sales News Magazine recently talked with four jan/san distributors, located from Maine to Hawaii, to see how they are meeting the needs of their growing customer base. These distributors also reported on how business in general has been recently, and how they service various types of accounts. KERR PAPER & SUPPLY: LITTLE ROCK, AR

pening business with just three people in February 1986, Little Rock, AR, distributorship Kerr Paper & Supply remains a family-owned company 27 years later. Today, it serves the jan/san marketplace as well as providing foodservice, industrial packaging, safety and office supplies. “We have different types of customers. A lot of them are involved with schools, industrial accounts, the health care industry and hospitality. There is no segment that I can think of where we don’t have a presence to some degree,” Kerr Paper & Supply Vice President Barry Kerr said. “Our company also services floor equipment and vacuum cleaners. This includes in-house warranty work.” Barry Kerr’s father, Wilcher Kerr, started the company and remains active in day-to-day activities. “He still is very involved and won’t slow down. My father continues to teach me something new everyday,” Barry Kerr said. “I give him full credit for where we are today as a company. Personally, I started at our business by driving a truck. I was fresh out of college.” Kerr Paper & Supply provides products to various customers throughout Arkansas. The company uses its own fleet of trucks with most of its business within a 90-mile radius of Little Rock, the state’s capital. “We have had stable growth as a company for the past couple of years. In fact, 2012 was a record year for us in sales, and through August 2013 we are ahead of last year’s pace,” Kerr said. He credits the hard work of his company’s employees as the main driver in Kerr Paper & Supply’s recent success.

Kerr Paper & Supply

“Everyone at our company works together when it comes to taking care of customers. We have 7 full-time outside sales people who have over 160 years of combined experience. They are very knowledgeable and constantly look for new business. They also look for new products to sell to existing customers,” Kerr said. “We also have a good inside sales and support staff with the same amount of experience. This is a big help to our outside sales people.” Kerr added that there has been very little employee turnover at the distributorship over the years, which, he says, is key to the company’s ongoing success. “We must be doing something right. This level of experience includes our truck drivers who have also been with us for quite a while. We believe in taking care of our employees just as we try to take care of customers,” Kerr said. “In the same light, our customer service is what built our company to where it is now. We know our customers have other options and we don’t want to ever take them for granted. It’s important everyday to earn their business. I don’t think our company can be beat in our area when it comes to customer service.” Despite the company’s success, challenges remain for many jan/san distributorships located throughout North America. Kerr said one such challenge is the continual influx of non-traditional businesses trying to sell jan/san supplies. “They seem to feel that getting into the janitorial business is the easiest way to go. I believe it has become easier for these companies to test the waters due to the growth of redistribution houses,” Kerr said. “In response, our company has to really sell the service end of Kerr Paper & Supply. While those other companies can sell a case of paper towels or can liners as an addon product, we know they can’t offer the training or the level of service we provide. Many of our customers understand the value of what we offer as it pertains to service.”

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40 Part of this service is helping customers keep problem areas of a facility clean. Kerr said two important locations are restrooms and floors. “When it comes to restroom care, it depends on the issues that customers are having when knowing how we can help. This can involve odors, sanitary problems and/or general cleaning. Kerr Paper & Supply provides a full line of chemicals for restrooms. This ranges from products with enzymes to special disinfectants — whatever customers need to take care of their specific problems. We also have a line of machines for restroom care if they want to go that route,” Kerr said. The central Arkansas distributorship also provides in-service training for customers in restroom care as well as other areas of cleaning. This includes floor care, such as showing

September/October 2013 how to properly strip and wax floors. Officials at Kerr Paper & Supply use company sales reps, as well as manufacturer reps, when training customers. Kerr said his company’s employees work hard to tailor specific training programs to meet customer needs. “We will provide in-service training at a customer’s facility for the benefit of their employees,” he said. Keeping strong relationships intact with suppliers is another important function at most successful jan/san distributorships. Kerr Paper & Supply is no different in this regard. “We don’t look at them so much as suppliers as we do business partners. It’s vital that our suppliers are producing a quality product. If you are going to have your name associated with a supplier and that company’s product, then you want to make sure it’s a good product for customers to purchase and

use. It also has to be a product that our sales people will believe in,” Kerr said. “We try to look for suppliers that are innovative. They should be trying to stay ahead of the competition, just like we are as a distributorship. We want to be associated with suppliers that are constantly trying to improve products and services. And of course, we look for suppliers that have the resources in place to help keep our company competitive on price. “Other factors to consider include how much distribution that supplier currently has in our area, as well as how much support they can provide in the field.” Kerr said he doesn’t feel his distributorship works in specific niche markets per se, but there are some confidential pieces of business that have been successful for a long time that fall outside of traditional jan/san work. “I don’t think we are doing anything magical. Our company has been successful because it has a lot of hard working people. We put customer service first and also provide quality products at competitive prices,” Kerr said. “This business philosophy has worked for a long time, and I believe it will keep working in the future.” Contact: Kerr Paper & Supply, 6701 Interstate 30, Little Rock, AR 72209. Phone: 501-562-0005. Website: www.kerrpaper.com. PREMIUM INC.: HONOLULU, HI

t’s no secret that even in “paradise,” buildings still get dirty and need constant jan/san care. Just ask Premium, Inc., CEO and President Melanie Wong, who leads the distributorship located in Honolulu, HI. “We service the entire state with warehouses centrally located on the island of Oahu in Honolulu, and on the island of Hawaii in Hilo. With sales and technician representatives also located on the island of Maui, we ensure prompt and attentive service to our customers,” Wong said. “Among the products we provide are gym floor, hard floor, carpet and washroom chemicals; cleaning and warewash equipment; warewash and laundry chemicals; jan/san items; towel and tissue products; foodservice disposables and more.” Premium began in 1985 by providing disposable paper items to the foodservice industry. This offering eventually expanded to include towels and tissue to office buildings along with washroom cleaning chemicals. “Then, in the mid-1990s, we decided to sell a wider variety of chemicals and equipment. From there, we have grown our jan/san business to become the largest such provider in Hawaii,” Wong said. “Our customers include hotels, office buildings, hospitals, nursing homes, fitness centers, retail stores, educational institutes, laundry facilities, restaurants, food processing plants, bowling alleys, airlines, airports as well as city, county, state and federal buildings. Being in Hawaii, there is also a large military presence. We even sell to U.S. Navy ships. “We provide a wide variety of products to help our customers clean anything within a facility. This includes wood care products at bowling alleys as well as gym

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floors; warewash products for manual and dish machines; or would need, whether it’s in foodservice or the cleaning side laundry chemicals for commercial laundry facilities. There of business,” Wong said. Premium’s slogan helps explain the distributorship’s busiare also washroom care, carpet care, hard floor care and hand ness philosophy: “Easier, Faster, care products that we provide, along Cheaper, Better.” with leasing and selling dish washing Wong explains, “If our products, and janitorial cleaning machines. With services and operational procedures 14 sales specialists and 5 technicians, are ‘easier,’ then they will help busiwe pride ourselves in supplying the ness become ‘faster’ for our cusproducts and services that customers tomers. If our process is both ‘easier’ need, when they need them.” and ‘faster,’ then it has to also be Wong described business at her dis‘cheaper’ at the end. So, what can be tributorship as being very good the past ‘better’ than ‘easier,’ ‘faster’ and few years. ‘cheaper?’ This is the philosophy we “We have been very fortunate. I know always go by. We have to make sure that a lot of people who have experienced a whatever we do, we help make the lives downturn in business since 2008. This of our customers ‘easier,’ ‘faster,’ downturn actually provided our com‘cheaper’ and ‘better.’ pany with opportunities as potential cus“Each employee works hard on helptomers began to comparison shop,” she ing Premium improve its efficiency as a said. “Many of these people were no distributorship, which, in turn, helps longer satisfied with the status quo. keep our overhead low and products They began looking for new options Premium, Inc., CEO and President priced competitively. which helped our company grow. We Melanie Wong “The practice of ‘team selling’ is imhave been able to serve as a successful alternative for these new customers. Our customers also value portant at our company because we sell a wide variety of our expertise which saves them on labor costs in addition to products. We employ specialists to help the specific needs of being competitively priced. That is why our customers have a customer,” Wong said. “For example, one of our sales people may specialize in hard floor and carpet care and spot a stayed with us even when the economy has improved.” Another plus for Premium, Wong added, is that the Hawai- warewash opportunity while visiting a customer. He/she will ian economy has been doing well during the past couple of then spark an interest with that customer and bring in our years, thus increasing the need for cleaning supplies and serv- warewash specialist to help close the deal. “Therefore, we often have more than one salesperson ice. It also helps that Premium works hard to serve as a onestop shop to fulfill a wide variety of cleaning needs found working an account. It just depends on the needs of that customer. However, a few of our sales people are cross-trained among its customer base. “We take pride in being a very diversified and ‘go-to’ com- very well and may be able to handle the entire account alone. “Our people don’t fight for accounts. There is a lot of busipany. Basically, I feel our company has everything a customer

ness out there, and our team works well with each other. It also helps that our company enjoys a great deal of customer loyalty.” She added that when Team Premium provides a proposal or savings analysis to a particular customer, these sales professionals often tailor that proposal so well that the property manager, for example, can simply give the proposal to the business owner for fast approval. “This way, the proposal doesn’t have to be rewritten. This is true for government and military bid work as well,” Wong said. Another key element to providing solid customer service is training. Wong sends approximately six of her employees to the ISSA convention every year. While they are on the U.S. mainland, they visit various manufacturers for training. Premium also hires trainers to come to Hawaii to train the entire sales and customer service team every year. In return, Team Premium provides training to help customers keep various parts of their facilities clean. This includes the involvement of customer service representatives who will go with the distributorship’s sales people and drivers when making calls. This helps the reps gain a better understanding of various customer needs. “We provide training on-site as well as at our own facility, where we feature a large training center,” Wong said. Inventory control for customers is also available at Premium, something many customers don’t fully appreciate until shown its advantages, according to Wong. “We now have customers who rely on our sales people to manage their inventory, view purchasing trends and then send these customers what they need in terms of supplies. This is how strong our relationships with various customers have developed,” Wong said. “We have customers who have been with Premium since our beginning. That’s 25-plus years.” Due to the diverse culture on the Hawaiian Islands, many

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ISSA Booth #535

44 members of the Premium sales force are multilingual. This includes those who speak Spanish, Chinese, Japanese, Korean and/or Filipino. In total, there are approximately 65 people who work at the distributorship. Although Hawaii is known as an island paradise by many who live and visit the state, there are challenges that most mainland distributors don’t have to face when it comes to getting products from point “A” to point “B.” The state of Hawaii includes eight main islands. Obviously, driving a truck to every customer in the state from a warehouse is simply not an option. Therefore, Premium uses barges to move products from one island to another. “There are then trucks used on the other islands to deliver our products to customers,” Wong said. “We have strong relationships that have been developed in this part of our business. We have worked with the same freight forwarder since 1988. They know our products and vendors well. They also know our business. They understand that if we lose a sale, we could lose it forever. If a customer is out of paper, for example, and can’t get that paper delivered from us, they are going to buy it somewhere else. They are not going to wait for our products to arrive a week later. “Our transportation vendor also does its best to make sure we get our products on time from mainland suppliers.” Wong explained that unlike jan/san distributors located in the “lower 48” states, who often receive supplies from vendors within a few days, the lead time for products headed toward Hawaii can be one month or longer. “It would be very hard to do business without a solid business freight partner. They help us to get products shipped on time from the U.S. mainland,” Wong said. Another challenge (as well as an opportunity) to being a jan/san distributorship in Hawaii is helping customers battle two items in the state that are of great abundance: red dirt and sand. “In Hawaii, we have a lot of red soil. Once the dirt gets into a building, it’s very difficult to remove. This is especially true if the customer waits too long before starting the cleaning process,” Wong said. “Sand is also a big problem, especially for our hotel customers as their guests continually track the sand into buildings from nearby beaches. This can be a particular problem when it gets into carpet. We suggest using

September/October 2013 floor mats to help prevent sand from entering a building, but it’s still a difficult situation.” There are also some perceptions about Hawaii that Wong and other business leaders in the state have to deal with when trying to attract mainland suppliers. “Good working relationships with suppliers are very important. We are successful today because of these solid relationships. We rely on our vendors to provide innovative products that can help us compete and remain up-to-date,” Wong said. One challenge with some vendors, however, concerns a weariness among those in upper management to send sales representatives to Hawaii. The fear, Wong said, is that all the rep will do upon arrival is relax on a beach. “It’s important to realize that Hawaii is just another market. I personally don’t go to the beach every day. Actually, most of my employees rarely go to the beach because they are busy working and taking care of their families,” Wong said. “When vendor sales reps come to our facility, we start early in the morning and sometimes work late in the evening due to a scheduled demo with a customer. It is important suppliers know that in Hawaii, we work just as hard as any other location. “There is also the concept that coming to Hawaii is very expensive. If a person can avoid the holiday and summer seasons, the airfare to and from Hawaii is very reasonable. The same is true for hotels.” Other challenges that Wong reported on are more common to most jan/san distributorships. This includes different types of businesses entering the janitorial supply marketplace, such as big box stores selling brand name items. Wong said that even though the concentration level for these products is often not the same as what can be found from a distributor, customers may only see the brand’s name and think that it’s cheaper. “We have to keep informing customers to look at concentration levels. They (customers) could actually be using a lot more product from the big box store than they realize. Education is key,” Wong said. Wong doesn’t view her distributorship as a niche market specialist. “Due to our state’s smaller size, I feel there are no real se-

Circle 53

crets in Hawaii. Though we are the only distributor that provides all of the products and services, there is a lot of competition in every part of our business. Therefore, I feel our excellent customer service gives us the edge over our competition,” Wong said. “We provide a broad line of products that includes foodservice, paper, warewash, laundry, jan/san chemicals and equipment. It’s a wide range.” Looking ahead, company officials are excited about a new Premium site. The brand new facility is expected to open in January 2015. “We have moved 5 times in the past 26 years as our business keeps outgrowing our facilities. Currently, we have multiple warehouses in Honolulu. Our new facility will feature one large consolidated warehouse,” Wong said. Contact: Premium Inc., 3375 Koapaka St., Suite A100D, Honolulu, HI 96819. Phone: 808-839-9802. Website: www.premiuminc.net. CLEAN-O-RAMA COMPANY: GORHAM, ME

elping customers maintain clean buildings during nearly 50 years of tough northern New England weather has been a specialty of the Clean-O-Rama Company, a jan/san distributorship located in Gorham, ME. Clean-O-Rama was founded in 1964 by Paul and Jeanette Sferes, and is now owned and operated by sons Philip and Gregory Sferes in Gorham, a town located in the southern part of Maine. “We service Maine and New Hampshire while focusing on customers involved with schools and health care facilities,” Philip Sferes said. “We will be celebrating our 50th year in 2014 with several promotions and seminars. This will include a nostalgic seminar featuring the evolution of cleaning during the past 50 years.” Sferes classified business as being good for the company despite a sometimes sluggish local economy. Clean-O-Rama has prospered by focusing on innovation and consultative selling. “It’s not possible to grow a business by doing the same old things. We have changed our business model and adapted,” he added. “This includes hiring specialists who have been involved for years in health care and education. They work with our sales teams. These are people who understand everything that goes on with running a school or hospital. We have been able to benefit from this process by understanding our customers better than our competitors.” Training customers is also a key part of Clean-O-Rama’s business model. The company’s facility includes 1,000 square feet of space dedicated to training that features nine different floor systems. “We can, for example, show 40 to 50 people at a time how to strip a certain type of floor,” Sferes said. Clean-O-Rama Director of Training Kathryn Risotti helps spearhead the distributorship’s efforts to educate janitorial staffs and other cleaning professionals on how to keep facilities spotless and free of germs. This training is not only conducted at the company’s Gorham facility, but in the field. “We often conduct training at schools during school vacation weeks. Training can involve a group of 350 custodians or one-on-one help,” Sferes said. For example, Clean-O-Rama officials hosted a large group of custodians at a school that was closed for a week in April. These custodians were able to choose and

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September/October 2013

rotate between different training classes. “This type of event is focused on professional development and having these custodians feel like they have a stake in keeping a building in good shape,” Sferes said. “Our company brings in manufacturer reps to participate in the training. We have been doing this for so long now that many (reps) know their training roles very well during our programs.” He added that when it comes of facility care, a major chal-

Clean-O-Rama

lenge is keeping standards high in an era of decreased cleaning staffs. Employee turnover among custodians is also an issue where proper training can help. “We are also seeing more people asking for help when it comes to infection control. It’s a hot topic. This includes people who are in charge in schools,” Sferes said. “This is not just centered around health care facilities anymore.” Other types of training provided by officials at Clean-ORama include compliance, procedural and managerial topics. “We provide a course called, ‘Train The Supervisor.’ This helps customers improve their management teams,” Sferes said. “As I have mentioned, we have specialists on staff who have worked for decades in schools and hospitals. This

experience allows us to provide training in areas unrelated to the act of cleaning itself, such as professional development, staff reduction issues, sustainability, and negotiating with unions. Being able to do this helps our company provide greater added value.” Working to build good relationships with suppliers has also allowed the distributorship to flourish for nearly 50 years. Sferes said it’s important to develop true partnerships with suppliers. “We are very selective when it comes to suppliers. They have to be suppliers that can bring us innovation while also not working with our major competitors,” Sferes said. Getting products quickly and effectively from Clean-O-Rama’s facility in southern Maine to various stops found throughout the state and into New Hampshire is the job of the distributorship’s crew of experienced delivery drivers. It’s a job, Sferes said, that requires skill and dedication. “Our trained drivers are big assets to the company. They are friendly and see things that may help our company down the road,” Sferes said. “They are trained beyond simply dropping products off at a customer’s loading dock. Instead, they are willing to place items on a shelf or wherever directed. If ice melter, for example, must be taken up a flight of stairs at a customer’s facility, then our drivers will perform such a task. “Many of our 27 employees are cross-trained. They know how to use our products and do such jobs as properly cleaning floors.” The latter of which is of particular importance when dealing with northern New England winters. There is a lot of residue from outdoors brought into buildings and left on floors during that time of year. It can include a combination of mud, water, snow, ice and/or ice melter.

“We help our customers deal with the cold and wet months of December through April. There are a lot of freeze/thaw days during that period which can cause problems,” Sferes said. No matter what needs to be cleaned in a facility, he added that Clean-O-Rama officials work hard to provide a customized approach for each customer. No cookie-cutter system is used when going to market. This includes sustainable, bio-based products and cleaning systems. “It’s important customers understand that products should not only be safer for the environment, but safe for people as well. This last factor can sometimes get overlooked,” Sferes said. “As a distributorship, we like the challenge of helping customers keep their buildings clean while meeting the needs of both the sustainability director as well as the front-line person who is actually doing the cleaning.” Looking ahead, Sferes sees a bright future for his distributorship as it enters its sixth decade. “It’s an exciting time to be in this type of business, which is really starting to change. The key is being able to adapt as a company,” Sferes said. Contact: Clean-O-Rama, 12 Bartlett Rd., Gorham, ME 04038. Phone: 207-856-0101. Website: www.clean-o-rama.com. CLEANALL SUPPLY INC.: DAVIE, FL

outheastern Florida continues to enjoy a tremendous growth in tourism, “snow birds,” permanent residents and businesses as the area’s warm weather and costal charm remain key selling points. Enjoying this growth is CleanALL Supply, Inc., a jan/san distributorship that has been incorporated for four years. “We provide products across the jan/san spectrum, from paper to can liners, chemicals and equipment. We carry everything that is janitorial supply-related,” CleanALL Supply

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September/October 2013

President Joe Millstone said. The company is located in Davie, FL, a municipality of over 91,000 residents in Broward County that is considered part of the Miami metropolitan area. CleanALL Supply’s service region in south Florida encompasses an approximate 65-mile area and offers next-day service in that area for items ordered prior to 5 p.m. The distributorship sells to such clients as schools, large class A office buildings, national chains and nursing homes. “These are all large users of janitorial supply products,” Millstone said. “We also service hotels in the area. A lot of these hotels are near capacity right now. This is a positive sign since we are currently in the off-season in southern Florida when it comes to tourism. The economy in our area seems to be doing fine.” Millstone described overall business for his distributorship as being “phenomenal,” stating the company has been growing around 10 percent per month. He credits two main reasons for this growth. This includes his business being a member of the U.S. Green Building Council and an expert in LEED (Leadership in Energy & Environmental Design) accreditation. “The nationally recognized (Council) determines how clean and environmentally friendly buildings are, and what cleaning materials should be used,” Millstone said. “With

our expertise, we at CleanALL Supply are able to talk with sentatives also help customers with problem areas hard potential customers about high performance green cleaning. to maintain within many facilities. This includes restI’m able to discuss what their needs are rooms, hallways and other high trafand set up a program that uses the right fic locations. products and training. This is one aspect A lot of this work is done through where we have a competitive advantage customer training, such as showing the and is what makes us unique as a dismost efficient and effective way to tributorship.” clean a floor. This is especially helpful The other reason Millstone gives for for those customers battling high emCleanALL Supply’s recent growth is the ployee turnover issues — making sure company’s overall focus on meeting the next generation of employees is customer needs. trained to take over. “We don’t think a customer can be “We do our best to handle everytreated too well,” Millstone explained. thing that a customer must have and Working with quality manufacturers provide. It’s all about service, servhas also helped CleanALL Supply grow ice and more service,” he said. “This as a jan/san distributorship. Millstone is probably our single biggest driver said these vendors must be able to deas a company. We make sure that liver what is promised. after a product is sold, it’s backed CleanALL Supply President “I guess we, as a distributorship, are by service and well-informed reps Joe Millstone unique among some companies in the who can answer questions. It’s all about making sure our customers are well taken care of on sense that we don’t buy just on price. We will actually take a product that a supplier wants to provide us and test that a continual basis.” Millstone added that he finds many potential and cur- item. Only after we test it and it has met certain criteria will rent customers are wanting to be environmentally we negotiate a price,” Millstone said. “This is a way to enfriendly, but they simply sure that the products we bring into CleanALL Supply have don’t know where to start. been tested and meet certain standards. “It’s true that you get what you pay for when it comes to “When we set up such a cleaning program for cus- jan/san products. We test new products, such as cleaning tomers, we introduce them to chemicals, to make sure they are in good working order, are microfiber mops, certified diluted properly and have the right mix to be effective. Once chemicals, etc. This clears a we have done this, the new product may become part of our lot of questions for them and lineup.” they are very appreciative,” Contact: CleanALL Supply, 7060 State Road 84, Suite 8, he said. Davie, FL 33317. Phone: 1-954-678-4777. CleanALL Supply repreWebsite: www.cleanallsupply.com.

new Delamo’s New Janitor Auto Cart

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delamo-mfg.com | 888.711.8011 Circle 80

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September/October 2013

From SCA

Turn Over A New Leaf Of Luxury To Give Customers A High-End Restroom Experience By John Drengler, SCA Americas Each aspect of an office building or dining establishment reflects upon the entire business, so every impression counts, including in the restroom. From the brand of hand soap to the softness of the hand towels, building managers should provide visitors and tenants

with the finest amenities and a premium experience. Luxury is on the rise in many industries, and building owners, restauranteurs and other businesses have been asking for a high-end line of restroom products that offer an elegant and superior image. They understand that buildings retain and attract tenants through high-class offerings, as visitors expect high performance. Success is found in maintaining a high-end restroom by paying attention to the little details. For example, an upscale restroom must be clean and hygienic at all times, John Drengler, avoiding clutSCA Americas ter of excess paper towels on the floor, broken dispensers, sitting water and other unsanitary occurrences. Focusing on the lighting, background music and chic, consistent décor are critical parts in giving restroom-goers a better experience. Visitors also want top products, including comforting tissue products, gentle hand soap, absorbent hand towels, complimentary beauty products and environmentally friendly items. SCA, the maker of the Tork® brand of away-from-home paper products in North America, has launched its most luxurious line of High-End Hand Towels, providing an option for class A office buildings, fine dining restaurants and other top-end establishments. Customers know they’re getting a quality experience when they feel the soft towels and see the embossed leaf on the towels, which represents simple elegance and SCA’s commitment to sustainability. With this new line, SCA focused on customers’ needs for a hand towel that excelled in three major factors: n Soft: Comfort and image go handin-hand. Tork’s High-End Hand Towels offer visitors superior softness to enhance an elegant atmosphere; n Strong: Stronger and absorbent towels help to dry hands completely without breaking apart. The new high-end hand towels from Tork give luxury restrooms a high-performing product; and, n Smart: Smart products leave a lasting impression on the user and the planet. The Tork high-end hand towels use renewable and recycled content to maintain a high-end image while reducing waste and clutter. In addition to the availability of luxury hand towels, SCA is also offering new dispensing options. The Xpress Countertop Dispensers are designed for high-end restrooms where style and performance are critical, featuring fingerproof technology and one-at-a-time dispensing backed by Tork’s guarantee of a 25 percent reduction in paper waste. To find out more about the Tork HighEnd Hand Towels and dispensers, visit the SCA booth during the 2013 ISSA Show. Booth visitors can stop by to experience a designer restroom, learn about product capabilities, witness demonstrations and sign up for a free trial.

The lightweight for heavy jobs.

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For additional information and/or a free two-week trial of Tork’s new high-end hand towels, sign up at: http://TorkUSA.com/FeelFree.

Dealers & Distributors Wanted 855-797-0478 Circle 84

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September/October 2013

From Kaivac: Optimized OmniFlex™ Dispense-and-Vac For Foodservice Foodservice establishments typically generate high volumes of greasy soils that are extremely difficult to remove. These conditions are also tough on cleaning equipment. Kaivac says its optimized, award-winning OmniFlex Dispense-and-Vac system for foodservice environments (ODVF) is designed to tackle this problem. The system offers a crush-proof vacuum hose that’s resistant to grease and trans fats and a one-piece vac wand for aggressive brushing. There’s also a deluxe foodservice model (ODVFD) for rapid cleaning of larger settings that includes a speed spreader and a wide-area squeegee. Visit www.kaivac.com or call 800-287-1136 for more information.

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Carolina Mop Manufacturing Co. "By Test - The Best Mops Made"

www.carolinamop.com E-mail: info@carolinamop.com Toll Free: 1-800-845-9725 Fax: 1-864-225-1917 P.O. Box 5072 Anderson, SC 29623

New Products: Hand Pads Floor Pads Utility Pads Trash Cans Trigger Sprayers Dust Pans Microfiber Dust Mops WET MOPS

BROOMS

BRUSHES

SQUEEGEES

MOP BUCKETS

Cut-end, Screw Connector, Looped-end

SPECIALTY PRODUCTS

DUST MOPS

FRAMES & HANDLES

Deck Mops, Sponge Mops, Wedge Mop

Launderable and Disposable

Metal, Plastic, Threaded & Tapered

Carolina Mop Manufacturing Co. Circle 25

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Circle 74 • Visit Us At ISSA Booth #322

September/October 2013

Cascades Launches Three-Year Sustainable Development Plan Cascades has announced its three-year plan, which provides the framework for the company's efforts in sustainable development for 2013-2015. The document, developed by a steering committee and based on consultations with Cascades' stakeholders,

is comprised of nine issues, each of which has been attributed a performance indicator and a goal. According to the company, Cascades' 2013-2015 Sustainable Development Plan is a continuation of the previous plan, which

was in effect from 2010 to 2012. "Our 2010-2012 plan was a first for Cascades, and it has likely set a precedent within the industry," said Mario Plourde, president and chief executive officer of Cascades. "We are very proud of our accom-

SEE THE REAL VALUE OF

CLEAN SEE THE REAL VALUE OF ISSA

plishments to date, and we are pleased to have the opportunity to incorporate the lessons we learned in our second plan, which is better adapted to our sector." Spokespeople say with this renewed approach, Cascades hopes to strengthen its position in respect to responsible business practices and focus its efforts on nine issues: energy, waste, water, sustainable procurement, innovation, financial performance, health and safety, employee mobilization, and community involvement. "This is a successful transition toward more tangible objectives that are better aligned with Cascades' operational and financial orientations, and we look forward to meeting this new challenge," adds Alain Lemaire, executive chairman of the board. "Our stakeholders played a key role in helping to define the nine objectives in the 2013-2015 plan. We would like to extend a special thank you to our employees, who are extraordinarily well motivated, and who are already at work on our new objectives," concludes Lemaire. Visit www.cascades.com for more information. From Charlotte Products/Enviro-Solutions:

Green-Certified High-Gloss Floor Finish ES-98 from Charlotte Products/EnviroSolutions is one of the few and one of the best green-certified floor finishes now available, according to the company. Certified by both EcoLogo/UL and Green Seal, this durable finish is easy to apply and produces a high gloss luster.

As the leading trade association for the cleaning industry, ISSA is committed to helping our distributor members differentiate themselves from the competition and prove the real value of clean. We also provide you with the tools you need to hire and retain quality sales people, satisfy your customers’ increasing demands, and grow your bottom line. From finding the resources that fit your customers’ needs to making connections, ISSA is helping businesses like yours succeed in a highly competitive marketplace. See for yourself how ISSA is changing the way the world views cleaning, visit us at issa.com.

7373 N. Lincoln Ave., Lincolnwood, IL 60712-1799 - USA •

800.225.4772 / 847.982.0800 •

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issa.com

Use it with a UHS burnisher for the wet-look finish many grocery and healthcare facilities prefer. In fact, its perfect for all kinds of facilities including schools with medium to heavily trafficked floors. ES-98 leaves little or no odor and provides heal and scuff mark protection. Visit www.Enviro-solution.com or call toll free 1-877-674-4373 for more information.

ITW Professional Brands feature diverse and innovative Institutional cleaning products for every area of your facility. SCRUBS® Brand pre-moistened hand cleaner towels make quick work of dirty hands and surfaces Anywhere! Anyplace! Anytime!® Spray Nine® and Dymon® Brand specialty non-aerosol spray

products clean, degrease and disinfect surfaces. And our Atlantic Mills® Brand microfiber wipers can serve cross-functional cleaning needs throughout your facility. ITW Professional Brands delivers innovation, quality, diversity, and service to meet your cleaning needs!

ISSA Booth

2846 800.443.9536 | 913.397.9889 | itwprofessionalbrands.com Circle 61

CHANGING

THE WAY WE VIEW

CLEANING

n any given day, distributors are dealing with hundreds of different products and several products within a specific category. Manufacturers can help ensure their products are top of mind with distributors through consistent contact with distributors to understand and effectively sell their products. This is even more important in low-engagement categories like tissue and paper products. Investing in cleaning services is more than just purchasing products or hiring staff. Janitorial staff keep surfaces clean, and in doing so are part of a company’s front-line investment in healthy employees, healthy environments and improving the bottom line. But is this effectively communicated? Kruger Products is one company that’s figured out how to work closely with distributors and train them to talk about their tissue products in a bigger way.

Investing in cleaning services is more than just purchasing products or hiring staff. Janitorial staff keep surfaces clean, and in doing so are part of a company’s front-line investment in healthy employees, healthy environments and improving the bottom line.

Budget cuts are typically the culprit of companies investigating cheap cleaning options. But working with Kruger Products, distributors are armed with tools to help customers facing

Kruger Products’ Cost-In-Use Xki_d[ii ceZ[b Yedi_Z[hi Ó l[ elements to help distributors identify ckbj_fb[ effehjkd_j_[i \eh iWl_d]i across a customers business in a simple, but sophisticated way: > LABOR COST SAVINGS: Direct iWl_d]i \hec bed][h WdZ%eh X[jj[h quality roll towel and tissue can translate to incremental labor iWl_d]i \eh j^[ Xki_d[ii X[YWki[ b[ii cW_dj[dWdY[ i[hl_Y_d] _i required. conflicting challenges, often around budget. The company’s exclusive Cost-In-Use business model goes beyond the case price of products and uses specific customer information to demonstrate savings across the business. It’s not about arming distributors with a lot of information, but with the right information. Distributors and their manufacturing partners need to work together to provide both insight and service along with the products they deliver. Solutions tailored to the needs, culture and priorities of the customer are paramount. Kruger Products views distributors as an extension of its team, so they’re treated like that. The company believes that when distributors are more successful, it’s more successful. Kruger Products is a leading tissue and towel manufacturer and serves major market segments in North America. Learn more about the company, its premium dispensing system solutions and its Cost-In-Use business model at www.krugerproducts.com/afh.

Visit Kruger Products at booth 3353 at ISSA/INTERCLEAN Las Vegas 2013.

> REDUCED CONSUMPTION: Pairing better quality towel and tissue with controlled dispensing solutions can actually reduce el[hWbb Yedikcfj_ed" c[Wd_d] less replacement purchases h[gk_h[Z el[h j^[ o[Wh$ > SUPPORT OF BRAND IMAGE: 8[jj[h gkWb_jo fheZkYji _dÔ k[dY[ customers’ perception of a \WY_b_jo" h[ikbj_d] _d fei_j_l[ experiences and repeat business. > PRECISE PRODUCT COMPARISON: Buy smart; X[\eh[ YecfWh_d] jme Yecf[j_j_l[ products, make sure all if[Y_Ó YWj_edi Wh[ _Z[dj_YWb je ensure an accurate comparison is being made. > CONTROLLED DISPENSING: Using product dispensing systems that control the amount of product release at one tine will help reduce product usage Wcekdji" mWij[ WdZ el[hWbb Yeij$

SMALL SIZE.

BIG IMPACT. THE BEST THINGS COME IN SMALL PACKAGES. Pair the Mini-Titan™2 with our White Swan® 1,200’ towel for the smallest footprint with the longest roll towel on the market. Reduces Consumption. Saves Money. Complements any Decor.

PERFORMANCE REALLY DOES MATTER.

To learn more about the Mini-Titan™2 and how the right system solution can benefit your bottom line, visit us at ISSA®/INTERCLEAN® Las Vegas, booth #3353 or at krugerproducts.com/afh

2013, ® Registered and ™ Trademark of Kruger Products L.P.

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September/October 2013

Starco Chemical To Exhibit Full Line Of Liquid And Powdered Specialty Chemical Products During 2013 ISSA/INTERCLEAN Starco Chemical, a division of Diamond Chemical Co. Inc., of East Rutherford, NJ, will be exhibiting its full line of liquid and powdered specialty chemical products at ISSA/INTERCLEAN booth 3637. Management attending the show will be Harold Diamond, president; Martin Zaret, vice president; Harvey Wasserman, vice president; John Russo, sales manager Mid-Atlantic Region; Robert Dattoli, regional sales manager; and Scott Koenings, Midwest regional manager. Others set to attend and represent Starco will be SHM Sales Associates, Plainview, NY; SNE Sales, Philadelphia, PA; Progressive Marketing, Rochester, NY; Sharpe and Perkins, West Palm Beach, FL; Walsh Sales Co, Nashville, TN; and Krehbiel And Associates, Strongsville, OH. Starco will introduce a broadened DfE Green KeyÂŽ product line. Eighteen (18 DfE) products are now available for all housekeeping and floor care chores. Additionally, Starco has introduced new bulk fill, foaming, antibacterial hand soaps as well as cartridge systems. Also on display from Starco will be a complete line of kitchen and laundry chemical products. Diamond Chemical says it can provide full service laundry and warewash programs as well. Experts will be available at the show to answer questions about full service programs. Starco will also be promoting its complete powdered and liquid product lines. With a large powder manufacturing facility, Starco produces powdered laundry, dishwashing and general purpose powders. These products may be used manually or with automatic injection equipment. Starco invites attendees to look for the STARCO yellow sphere floating 20 feet over booth 3637 and to stop and see the folks at Starco Chemical.

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U.S. Battery Aids Michigan State Police In An Operation To Apprehend Battery Thieves Spokespeople from the company say U.S. Battery Manufacturing aided the Michigan State Police in apprehending thieves who were stealing deep-cycle batteries from RV dealerships. After more than 80 batteries were stolen from multiple thefts in a single location, the Michigan State Police Technical Service Unit contacted U.S. Battery Manufacturing to assist them with a plan that would help apprehend the suspects responsible. Specialist Trooper Paul Gonyeau, of the Michigan State Police Fifth District Technical Services Unit, asked U.S. Battery to supply the Michigan State Police with several empty battery cases. "It was subsequently determined that the use of batteries equipped with live GPS units would be the most effective method," said Specialist Trooper Paul Gonyeau. The plan would allow the team to monitor, identify, and apprehend the suspects involved, without alerting them to the presence of law enforcement. "We were able to make the appropriate modifications and enclose live GPS units in the U.S. Battery cases," said Gonyeau. "These units were then put into place at the R.V. dealership and monitored." According to Gonyeau, it only took a few weeks until the suspects struck again, stealing more than a dozen batteries. Two of the batteries stolen were the U.S. Battery cases equipped with the GPS units. "Within moments of the theft, the suspects were being monitored by law enforcement and stopped within a few miles of the RV dealer with all of the stolen batteries still in their possession. During interviewing, the main suspect admitted to all of the previous thefts," said Gonyeau. "Thanks to the assistance of U.S. Battery, this operation was very successful." "We were more than willing to assist Michigan State Police in this operation," says Dwayne Porter, marketing manager U.S. Battery Manufacturing. "Lead and other metals have become more valuable recently making battery theft a more lucrative business for thieves. We were proud to be given this opportunity and will always do our part to prevent crime whenever possible." Visit www.usbattery.com.

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September/October 2013

Strategic Relationship Between RDA And American Office Products Distributors, Inc. RDA Advantage has announced its newest strategic partnership with American Office Products Distributors, Inc. AOPD includes 95 dealers and affiliates with 195 locations throughout the United States and Canada.

This partnership will allow RDA Advantage to utilize its local market knowledge combined with national distribution to provide AOPD with competitive product offering and pricing in its dealer areas, according to spokespeople. Mark Lyle, executive director of RDA Advantage said, “RDA Advantage is excited to become an AOPD Business Partner, as it is a great opportunity to partner with the world’s largest network distributor of office product. AOPD & RDA Advantage share a common philosophy of providing their customers superior sales and

service from independent owners at the local and national level.” Lyle said. “We must find other avenues of growth potential for our dealers as the office products share continues to decline in non-contract and also contract areas of our business,” stated Bud Mundt, AOPD executive director. Visit www.aopd.com for more information. RDA Advantage sells exclusively to distributors. The organization was formed in 2007 when Redistributors of America and Advantage Marketing Associates merged. It consists of 16 large independent redistributors and has 35 warehouses across North America. Its redistributors sell all national jan/san and food service brands, as well as their own private labels, and RDA Advantage’s brands: Advantage, Maintenance Pro & Vintage. Visit www.rdaadvantage.com for more information.

SCA Chairman Inducted Into Paper Industry International Hall Of Fame

Circle 65 • Visit Us At ISSA Booth #3732

SCA Chairman Sverker Martin-Löf was inducted into the Paper Industry International Hall of Fame at its 19th annual ceremony Oct. 3, 2013. Martin-Löf and five other paper industry notables joined the 111 previously inducted honorees of the Paper Hall of Fame during ceremonies at the Radisson Paper Valley Hotel in Appleton, WI. More than 200 people attended the event. The Paper Industry International Hall of Fame recognizes individuals who, through their inventions, initiative and efforts, have built or improved paper and allied industries worldwide. Martin-Löf, recognized for his contributions in the leadership category, has played a key role in a number of Swedish industries, including pulp and paper. He was president and CEO of SCA from 1990-2002 and has been chairman since 2002. Under his leadership, and together with CEO Jan Johansson, SCA spokespeople say the com-

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pany has finalized a repositioning with the aim of balancing the cyclical business and increasing the share of valueadded products that turned around the product mix. By the end of 2012, tissue and personal hygiene products, including global tissue brand Tork and world incontinence leader TENA, represented 80 percent of the total sales of SCA. SCA is currently ranked as one of the world’s most sustainable companies – environmentally, financially and socially. The company has SCA Chairman been recognized as one of ForSverker Martin-Löf tune’s Most Admired Companies and as one of the most ethical companies in the world by the Ethisphere Institute. In addition to SCA, Martin-Löf is currently chairman of Industrivärden, one of the Nordic region’s leading holding companies, which includes investments in companies such as SCA, Handelsbanken, Sandvik, Volvo, Ericsson, SSAB, Skanska and ICA Group. Martin-Löf is also chairman of SSAB as well as vice-chairman of Ericsson and Handelsbanken and a board member of Skanska. The 2013 inductees are from the United States, Finland, Germany and Sweden. The Paper Industry International Hall of Fame is housed within the Paper Discovery Center, which is located in the historic Atlas Mill on the Fox River in Appleton. SCA has approximately 930 employees in the Fox Cities, including 760 between its Menasha mill and Neenah converting facility, and 170 at its Service Excellence Center in Menasha. In addition to Wisconsin, SCA has U.S. operations in Alabama, Arizona, Kentucky, New York and Pennsylvania. In North America, SCA produces the Tork® line of napkin, towel, tissue and wiper products used in commercial settings such as office buildings, restaurants, schools and healthcare facilities and the TENA® line of incontinence care products used by consumers at home and in healthcare facilities. SCA says TENA and Tork are the global leading brands in their categories. Visit www.sca.com/us for more information.

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SCA Tissue

Booth 1228

SCA’s Tork® brand will introduce the Xpress Countertop Dispenser along with its new line of High-End Hand Towels at the 2013 ISSA Show, marking one of the biggest launches for the brand. The dispenser is designed for high-end restrooms in Class A buildings, ﬁne-dining restaurants and other top-end establishments. Available in black, white and stainless steel, it features ﬁnger-proof technology, anti-slip pads and one-at-a-time dispensing backed by Tork’s guarantee of a 25 percent reduction in paper waste. SCA also introduces Tork’s High-End Hand Towels, offering a soft, strong and smart solution to upscale restrooms. The new line offers nine paper varieties and six dispensing options that aim to leave a lasting impression on visitors and tenants. Learn more at: http://TorkUSA.com/FeelFree.

ABCO Cleaning Products

ABCO Cleaning Products introduces the next generation of colorcoded, dual-cavity bucket and down press wringer combo units for sale into the commercial, industrial, hospitality and foodservice markets. Available in red, yellow, blue and green, innovative design features include: non-marking “easy glide” wheels, a patent-pending enclosed wringer gear drive system without external springs exposed to water, and a rugged molded-in double-wall divider to separate clean and soiled solution. The ABCO Dual-Cavity buckets are certified by the National Floor Safety Institute and proven to result in cleaner, safer floors when used as part of a daily floorcare program. ABCO Cleaning Products is a minority-owned business enterprise that manufactures cleaning tools and accessories for sale into the commercial, hospitality, retail and industrial markets. Product inquiries can be directed by calling 1-888-694-2226, ext. 6003; or by email: jenniferr@abcoproducts.com.

Booth 453

Haviland Corp.

Booth 960

New from Haviland Corporation is the Microbe SpikerT Squeegee. This squeegee is the revolution to stretching cleaning dollars. Microbe SpikerT provides revolutionary cleaning, with percentage change of bacteria on surfaces, anywhere from 55% to 99.9% reduction, without use of additional chemicals/water. This is accomplished through the use of NANOTECHNOLOGY. For more information, visit www.havilandcorp.com.

Royce Rolls Ringer Co.

Booth 313

North American Salt Company, headquartered in Overland Park, KS, is North America’s leading producer of deicing minerals and a subsidiary of Compass Minerals, the leading salt producer in North America and the United Kingdom. For jan/san professionals, North American Salt Company offers the Safe Step® Pro Series® brand of ice melt products. The Safe Step line uses a variety of ingredients and blends to meet maintenance professionals’ varying needs for price and performance, creating a “Good, Better, Best” approach to melting ice. The line also includes two products that have received the EPA’s Design for the Environment certiﬁcation. Call 877-462-7258 or visit www.nasalt.com.

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SKY Systems

Booth 746

Microbe SpikerT Squeegee

Maker of premium-quality name-brand powder & liquid scouring cleansers, plus a New Spray + Foam. For over 130 years, Bar Keepers Friend (BKF) has been a trusted brand preferred by millions of satisﬁed users. “Once tried, always used” is our motto. Now available in Institutional sizes and NSF-registered formulas for expanded sales & proﬁt opportunities for distributors. Stop by Booth 453, visit and learn more!

info@barkeepersfriend.com • 1-800-433-5818 www.barkeepersfriend.com

North American Salt Co.

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Bar Keepers Friend

Booth 3509

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Booth 643

Trojan Battery

Booth 847

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Chase Products Co.

Booth 2329 Chase Makes More Scents!

Trojan Battery’s HydroLink™

Tired of losing tools off your cart? The Royce Rolls Ringer Company introduces its newest cart feature, the Snap Rack handle holder. The Snap Rack offers a more efﬁcient way to keep mop sticks and tools in place. It is composed of four stainless steel hooks and the stretch mount, latex-free rubber toggle strap. The Snap Rack ﬁts on any Royce Rolls cart and is installed in place of the existing tool rack. For questions regarding this product, call 800-253-9638 or visit www.roycerolls.net to see a demo!

The Sky-Slender™ high speed hand dryer dries hands completely in 10 to 15 seconds. Sky-Slender™ is a true slim hand dryer. The product provides a smooth appearance with cover screws on the bottom. Patented parallel dual air outlets allow high drying efficiency and quiet operation. Thin profile protrudes less than 4 inches (10 cm) from the wall. Product is Americans with Disabilities Act-compliant. Sky-Slender™ provides a wide drying area and allows users to dry hands more naturally and comfortably. There is an air speed adjustment and on/off heater switch. Standby power is less than 0.5W. Blue action light indicates sensor range and maximum drying efficiency. The product is easy to service. Visit www.skysystemscoinc.com.

Regular watering of deep-cycle flooded batteries is critical for maximum performance and life. Trojan’s HydroLink™ singlepoint watering system simplifies this process, and can save money by helping avoid premature battery failures and the cost of successive battery replacement due to lack of consistent watering. HydroLink’s built-in water level indicators provide accurate reading of electrolyte levels, and its valve shut-off feature accurately controls the electrolyte level within each cell. HydroLink includes dual flame arrestors, a safety feature not standard on many other watering systems, which prevent internal sparks from passing through the watering system to neighboring cells. With HydroLink, a single set of Trojan batteries can be watered in less than 30 seconds, saving time and money when on the job. Visit www.trojanbattery.com.

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The Champion Sprayon® line includes SprayScents® Metered Air Fresheners in 29 research-driven scents – the largest fragrance availability in the industry. Each 7-ounce SprayScents® aerosol is effective in areas up to 6,000 cubic feet, and lasts 30 days when sprayed at 15-minute intervals. Available in cases of 12 or in 2 pre-packed assortments. The universal tip allows for the use of SprayScents® dispensers or many existing dispensers. The line also includes 15-ounce water-based and 10-ounce dry air fresheners, each in 8 scents. All Champion air fresheners eliminate airborne odors with Ordenone®, an odorless deodorizing compound that permanently traps malodor molecules. Ideal for locker rooms, bathrooms, garages, warehouses, and in garbage, smoking, pet and other areas. Visit www.chaseproducts.com. Circle 208

The Only Cleaning Chemical Supplier You Will Ever Need For All Your Janitorial And Foodservice Cleaning Needs. Epic Industries takes pride in the broad selection of products it has to offer. Each has been developed to meet a real need in the janitorial, food service, laundry and housekeeping industries. As a result, you can find just the right products to fill your specific requirements. Each product is designed to provide top quality results while maintaining reasonable costs. No matter which epic products you choose, youâ&#x20AC;&#x2122;ll be getting the best results at the best priceâ&#x20AC;Ś..and thatâ&#x20AC;&#x2122;s performance! We sell our products to distributors under our own â&#x20AC;&#x153;Brandedâ&#x20AC;? label and also Private label.

Why You Should Be An Epic Distributor t 0VS $PNNJUNFOU UP NBLF your chemical program profitable and successful t 0VS XFMM LOPXO QSPEVDUT BSF easy to sell due to end user demand t 8F QSPWJEF TBNQMFT BOE MJUFSBUVSF for sales team and management t 8F XPSL TJEF CZ TJEF JO UIF ĂśFME TFMMJOH with your sales team and training team t 8F XJMM OPU DPNQFUF XJUI ZPV TJODF XF EP not sell to end users. Actually, we often bring end users to you t 8F PĂ˛FS UIF 'VMM 4FSWJDF 8BSFXBTIJOH BOE Laundry Program t "U &QJD *OEVTUSJFT XF BSF BMXBZT MPPLJOH GPS NPSF distributors. We welcome the opportunity to be your supplier of cleaning and sanitizing products. Please call us at 1-800-221-3742 or visit www.epicindustries.com for more information.

Along with our private labeling services, we also specialize in liquid, dry and solids custom blending. All of our products are fully guaranteed to achieve the ultimate results desired by our customers.

Circle 43

Epic Industries presents a unique and comprehensive, color-coded chemical management system delivering optimal performance and value for the end-user. t 1SPWJEFT FOE VTFS XJUI HSFBUFS GPDVT FBTJFS USBJOJOH BOE CFUUFS FNQMPZFF TBGFUZ t 1SPWJEFT NBYJNVN WBMVF TJNQMJDJUZ BOE expandability t 5IF CVOEMF JOTUJMMT DPOĂśEFODF BOE FOE VTFST XJMM CFOFĂśU XJUI BO VOEJTUSBDUFE DIFNJDBM EJTUSJCVUPS t 1SPGFTTJPOBM BOE EVSBCMF JOTUBMMBUJPO t .JOJNJ[F JOWFOUPSZ GPPUQSJOU NJOJNJ[F DIFNJDBM misuse and waste t &BDI DBTF JODMVEFT BO 04)" DPNQMJBOU MBCFMFE spray bottle

Our DFE Recognized Green Essentialsâ&#x201E;˘ products are environmentally friendly, effective, and humanly safe at an economical price. DFE Recognized â&#x20AC;&#x201C; environmentally responsible products. Maximum cleaning power with the least environmental impact.

Toll Free: 800-221-3742 In NJ: (732) 249-6867

Wausau Paper

Booth 3229

Wausau Paper Unveils DublNature® Towel And Tissue Line Wausau Paper has announced the launch of its new Green Seal™ certified, DublNature® line of premium, plush, cloth-like towel and tissue products. The line utilizes 100 percent recycled fiber, and the company’s recently completed ATMOS technology-enabled paper machine at its Harrodsburg, KY, facility. DublNature products, designed for both comfort and functionality, provide exceptional softness, strength, absorbency and brightness. DublNature is made from high-quality 100 percent recycled fibers and is certified by Green Seal, Inc., as environmentally preferable. DublNature products, as well as new upscale packaging, are well suited to a wide range of applications and are targeted at businesses and institutions seeking the finest quality while supporting “green” purchasing initiatives. Visit www.wausaupaper.com. Circle 214

IPC Eagle

Booth 2575

SEKO Dosing Systems Corp.

Booth 3513

Seko’s new ProMax is the latest in proportioning technology featuring reduced ﬂow restrictions and maximum performance – even in low pressure situations. Includes state-of-theart patented technology with user-friendly features. ProMax offers tool free, quick connect modularity, maximizing versatility and minimizing inventory. The ProMax also features a space-saving design and quick, easy, tool free installation. There are models for safely and accurately ﬁlling small, medium and large containers with accurate use solutions from chemical concentrates. Seko is a world leading supplier of cleaning and hygiene dosing and chemical management systems. Its global market experience enhances Seko’s knowledge of applications and the solutions to meet market demands. Visit ISSA Booth 3513 to experience Seko’s innovation.

Spartan Chemical Co.

Managing custodial operations in today’s world demands organization, documentation and justiﬁcation. CompuClean®, Spartan’s CMMS service, offers workloading and stafﬁng estimation, quality assurance monitoring, inventory management, equipment management and more. And now, CompuClean is offered as a cloud-based service. No complicated installations or costly maintenance, plus access CompuClean from any web-enabled device. Visit www.spartanchemical.com.

Circle 210

Production Metal Forming

Booth 3774

Booth 2345

Circle 211

Moonsoft International

Get “Right Sized”! Introducing the new CT45 Automatic Scrubber. It has an innovative design that ensures maximum productivity within the most compact size possible. This newly designed automatic scrubber includes an innovative NEW handle that is made to be very maneuverable, ergonomic and easy to use. The CT45 is extremely compact, which is important when working in difﬁcult to reach areas. The control panel is easy to use, allowing everyone to operate with ease. The CT45 uses IPC Eagle’s professional metal squeegee with exclusive V shape that gives the best drying results, no matter the surface. The CT45 is easy to transport and store, like no other model in its category. Visit www.IPCEagle.com.

Moonsoft International Introduces ‘Bullet Proof’ Microfiber

Production Metal Forming introduces the V1-EZ valve for the maintenance and carpet cleaning industry. The V1-EZ has been designed for convenience as a direct replacement for other industry valves. With a soft-touch lever action, your hand won’t tire out. The brass and stainless steel construction give the V1-EZ a pressure rating of 1000PSI, plus high heat and corrosion protection. For over 40 years, Production Metal Forming has been an industry leader in manufacturing wands and tools for cleaning carpet, hard surfaces, upholstery, curtains, crevices, stairs, and more. In addition, the company supplies the Hide-A-Hose system, hardware, valves, accessories and custom components. Visit www.pmftools.com.

Circle 212

International Salt Company

Booth 223 International Salt Company Family Of Deicing Products

International Salt offers snow maintenance providers with a comprehensive line of packaged ice-melt products including: Blizzard Wizard® Ice-Melt Blend, one of the ﬁrst ice melt products on the market designated a “Design for the Environment” product by the U.S. EPA; C-FORCE® Calcium Chloride Pellets and Flakes; Arctic Thaw® with Calcium Chloride and CMA; and, Halite Salt Crystals. Products are available in various sizes and packaging options, including jugs, heavy-duty poly bags, pails and super sacks. International Salt’s salt storage and packaging facilities are located in strategic markets throughout the U.S. East Coast. The company also is opening an additional salt packaging facility this season in South Portland, ME, to provide another resource for the New England marketplace. For further information, contact sales@iscosalt.com or call 570-319-3144. Circle 215

Quality tested in one of the harshest environments – the textile rental market – Moonsoft International’s “Bullet Proof” Microfiber is designed and engineered to withstand the toughest commercial laundry conditions with a proven track record. This is microfiber that will provide durable service to customers in the janitorial, in-house service and hospital laundry segments. These microfiber towels and mop pads are setting new standards in serviceability. Moonsoft representatives will be attending the ISSA show so give them a call and find out how “Bullet Proof” Microfiber can improve a product line. Call 1-877-892-9360 or visit www.Moonsoftcorp.com. Circle 209

Circle 213

Delamo Manufacturing

Booth 2623

New Microfiber Cleaning Tool Pop Mop™ Pro, an innovative and simple microfiber tool that “POPS” the dirty pad off without having to touch the pad. Holds 18-inch microfiber pads securely in place with strong Velcro strips. Easy pump action handle ejects dirty pad from head touch-free. Durable, yet lightweight tool includes comfortable handgrip and full 360° swivel action. Patents are pending. Do not touch a dirty microfiber pad again. Visit www.delamo-mfg.com for more information.

Circle 216

Briarwood Products

Booth 451

Briarwood Products has released a new Microfiber Surface Cleaning Mop in 18-inch and 24-inch sizes. The mop features a strong molded case and two super-aggressive Velcro® strips that securely hold pads in place for heavy-duty cleaning. The wide base provides flexibility to reach under furniture and equipment with ease. Streaking is eliminated because the mop maneuvers evenly over the floor. The versatile mop accepts any standard threaded handle. Visit www.briarwoodproducts.com or call 800-266-1680 for more information. Circle 217

Circle 24

Deb

Booth 932

XYNYTH

Booth 3234

Tough On Grime; Soft On Hands: GrittyFOAM™ From Deb From the inventors of foaming soap technology, comes a revolutionary new way to powerfully but gently, wash away grime. Deb, a world leader and innovator in skin care, introduces GrittyFOAM™ – the ﬁrst heavyduty foaming hand cleanser with suspended scrubbers. The cleaning performance of traditional heavy-duty hand cleansers is delivered in an ideal foam format. The result? A highly effective, easy-to-use and much gentler cleansing product preferred by 9 out of 10 workers*. GrittyFOAM is also a more efﬁcient way to ensure a better clean. By using less product, less water and less energy, GrittyFOAM™ is the more cost-effective option for maintenance professionals. For more information, visit www.grittyfoam.com. *GrittyFOAM user survey, Deb Group, August 2012

Circle 218

Harvard Chemical Research

Circle 219

National Tissue Co.

Amazing is an eco-friendly plant oil-based stainless steel cleaner that is perfect for cleaning stainless steel, aluminum and chrome. This product was designed for cleaning institutional stainless steel surfaces of streaks, ﬁngerprints, smudges and water spots while protecting stainless steel against spills and daily wear-and-tear. This non-toxic biodegradable stainless cleaner doesn't build up on surfaces so it’s perfect for everyday use. Formulated to meet the high demand of commercial use, this powerful industrial stainless steel cleaner and polish is the safest product available, but with the absolute highest level of performance. This product contains no water and no petroleum distillates and is formulated with 100 percent natural biodegradable oils. Visit www.hcronline.com. Circle 221

Kaivac

The XYNYTH Icemelt Storage Bin is great for those with large properties who require satellite storage of ice melter away from main buildings. This heavy-duty storage bin is secure and lockable, so it can be placed on the corner of parking lots – anywhere you need quick and easy access to your icemelter. For more information on our ice melters and accessories, please visit our website at www.XYNYTH.com.

Booth 2539

Spray, Squeegee, Clean One of the unique components of Kaivac’s OmniFlex™ Crossover Cleaning system is the Spray-andSqueegee, which employs the OmniFlex optional “Black Box” pump. Use this system to ﬂush clean surfaces and ﬁxtures similar to an indoor pressure washer. Then squeegee the soil and water to the drain, leaving surfaces clean and dry without ever having to touch these surfaces. The OmniFlex Spray-and-Squeegee process yields better, cleaner, healthier results in less time than traditional mopping. Visit Kaivac at www.kaivac.com or call 800-287-1136 for more information. Circle 224

Booth 3779

New from National Tissue Company is Merfin Premium bath tissue 000452. Light floral emboss adds the perfect touch of softness, with white core for the upscale image. Convenient 48 roll case is ideal for shipping, executive offices, boutique hotels, cash and carries. See National Tissue at ISSA Booth 3779. Visit www.nationaltissue.com or call 1-800-962-9588 for more information.

Clearly Better Solutions

Clearly Better Solutions’ family of “clearly better” products for commercial kitchens, restrooms and bar areas defends against odors, clogs and fruit flies. Clearly Better products include: Smart Drain for floor drains, sink drains and restroom Smart Trap No Flies Zone drains works to keep drains fresh, odor and clog free while eliminating pesky fruit flies. Smart Floor Wash gives floors maximum traction and brightens grout by combining powerful cleaning agents with grease digesting microbes to keep floors and drains sparkling clean. Smart Tray works in beverage trays and fountains to control odors, clogs and eliminate fruit flies. Smart Trap No Flies Zone eliminates fruit flies in kitchens and bar areas with a non-toxic, effective trap. Smart Solutions from Clearly Better equals floor and drain maintenance with fruit fly control from the floor up! Visit www.clearlybetter.com. Circle 223

U.S. Battery

Booth 3029

Get into NEW MARKETS with unique niche products for BSCs, public transit, vehicle detail, OEMs, hospitality, gaming, industrial, aviation, government and marine markets. Attract NEW CUSTOMERS with products that specifically meet their needs. These are NEW PRODUCTS that are unique and effective– from Green Seal-certified to super-strength formulations, single MSDS product programs, color-coding systems and other specialty products. Reap NEW PROFITS of 40 to 60 percent with our “profit package” with perks you won’t find anywhere else! Looking for New Distributors! Visit ISSA Booth #3029. Visit www.wowbrandproducts.com or call 877-792-8389 for more information. W.O.W! Brand Products is a division of Griffin Chemical LLC.

Circle 225

Booth 347

XC2™ Formulation Now Available For Sweeper-Scrubber Applications U.S. Battery Manufacturing has added its exclusive XC2™ formulation to the company’s line of deep-cycle batteries used in maintenance and floor cleaning machines. The XC2™ formulation, in conjunction with the company’s Diamond Plate Technology®, provides higher total energy delivery and extended battery life. Batteries with XC2™ formulation reach higher peak capacity in as little as 25 cycles, while also having an extended service life. With proper maintenance, a fleet of floor machines can now have lower annual operating costs with the use of this more efficient battery. U.S. Battery’s XC2™ formulation features a combination of extremely efficient synthetic tetrabasic lead sulfate crystal structures (TTBLS). This allows flooded lead acid batteries to reach peak capacity in fewer cycles, provides higher total energy delivery and extends battery life. Batteries are available in a variety of sizes and amp-hour capacity ratings. Visit www.usbattery.com or call 800-695-0945.

Circle 220

Circle 222

Griffin Chemical LLC

Booth 2768

SKM Industries Inc.

Booth 1085

SKM Industries Inc. is a leading manufacturer of industrial, home and office products since 1980. Its Grout-Aide markers have sold in the millions of units per year into the home improvement do-it-yourself market. The company is now launching its new 4-ounce bottle size with new faster application tips. This new size is for larger commercial and janitorial size projects. SKM Industries will be exhibiting this product at the ISSA show in Las Vegas, November 19-21 at Booth #1085. For additional information or free samples, call 800-851-8464 or visit www.skmproducts.com. Circle 226

THE COMPLETE CHEMICAL MANAGEMENT SYSTEM

• Closed-Loop System • Installs in Minutes • Unmatched Versatility • Accurate & Dependable • Multiple Flow Rates • Easy to Train & Use FULLER COMMERCIAL PRODUCTS 2013 • A Division of Fuller Industries LLC Great Bend, KS 67530 www.fullercommercial.com Circle 47 • Visit Us At ISSA Booth #988

Cascades

Booth 2611

Cascades® Antibacterial™ Paper Towels

Booth 988

NanoZorb™: Odor Eliminating Absorbent

Cascades® Antibacterial™ paper towels provide a simple and effective way to further reduce bacterial contamination and transmission. These 100 percent recycled fiber towels can fit anywhere and don’t require additional steps or change in habits. Unlike ordinary paper towels, while drying hands with the Antibacterial paper towels water releases an active ingredient onto hands eliminating over 99.99 percent of bacteria. These towels are safe when used as directed and hypoallergenic, with efficacy and safety testing performed by well-known third-party laboratories. For more information, visit www.afh.cascades.com. Circle 227

RD Industries

Fuller Industries LLC

Booth 361

RD Industries is the global leader in designing, manufacturing and distributing closed loop chemical containment and dispensing systems. RD’s new wall mounted dispensing system provides customers with the flexibility of a one- or two-port module and a choice of flow rates. Easy dilution with interchangeable metering in the chemical draw barb allows use with unlimited applications. With quick, easy installation and one-touch operation, the RD wall dispenser offers an economical dispensing solution – less than the cost of a service call. It is equipped with Air Gap Eductors and is ASSE-1055B certified. For superior performance results, use in conjunction with RD’s line of chemical containment and dispensing products. Visit www.rdindustries.com, call 1-800-759-7090 or email sales@rdindustries.com.

NanoZorb™ uses revolutionary, patented, NanoActive® technology to absorb odor-causing liquids and eliminate their associated odors. NanoZorb™ is quickly applied to effected ﬂoor or carpet, easily swept up, and safe to handle and dispose. NanoZorb™ is made of environmentally-friendly minerals and does not contain any fragrances or masking agents. The product doesn’t just cover up odors, it eliminates them. Applications include trauma-related liquids, such as vomit; water/food based spills; urine and pet-related soils. Recommended for use in schools, health care, pet boarding facilities, veterinary hospitals, public transportation and anywhere odor-causing liquids or soils need to be neutralized. Visit www.fullerind.com. Circle 228

Bro-Tex Co, Inc.

Booth 2895 Fresh Start Disinfecting Wipes are premoistened wipes that quickly and effectively clean and disinfect hard non-porous surfaces, wh i l e k i l l i n g most viruses and bacteria. They are alcoholand bleach-free. The wipes are great for use in hospitals and health care settings, schools, daycare settings, shopping areas and more.

Visit www.brotex.com for more information.

Booth 441

KleenRite Equipment officials have announced the new generation Mega X series, flood water extractor, giving the power of a truckmount in a portable. The product is powerful enough to handle the toughest water damage job. Designed with superior vacuum and discharge performance and a new clear lid for visibility. It’s raising the industry standard in flood water removal. KleenRite is the first and only choice for portable cleaning equipment. Whether looking for portable extractors, hard surface cleaning, flood water removal or escalator cleaning equipment, KleenRite has what every customer needs. KleenRite Equipment provides the quality and reliability that customers have come to trust for over 40 years. Products are “engineered to be the best since 1973,” and manufactured in the USA. Visit www.kleenritemfg.com. Circle 233

CP Industries

Booth 3522

CP Industries is proud to annouce that Superior Sno-N-Ice Melter® and Premiere Ice Melter® have earned the U.S. Environmental Protection Agency’s Design for the Environment (DfE) recognition.

Whether you need to protect your front walk, your loading docks, or your multi-million dollar parking structure, CP Industries has developed a full line of ice melters for every job and every budget. For over 30 years, our distributors have appreciated our dedication to excellent customer service and providing educational material to help them understand our products better. Our products are available in boxes or tough poly bags. For more information, call CP Industries at 1-800-453-4931 or visit www.cpindustries.com. Circle 234

Booth 1480

Clear Sleeve™ Floor Protectors from Expanded Technologies prevent damage normally caused by moving furniture. The transparent, flexible sleeve securely forms to the size and shape of chair or table legs, eliminating the need for adhesive. The cushioned felt tip lasts longer than standard felt pads, dampens noise and distributes weight evenly for better furniture wear. Clear Sleeve™ Floor Protectors are recommended for all hard floor surfaces and have a versatile design that fits multiple shapes and sizes of furniture legs. The transparent sleeve also blends in with most furniture for an attractive solution. Four new larger sizes of Clear Sleeve™ Floor Protectors, fitting leg sizes 1 7/8”-2”, 2”-2 1/8”, 2 1/8”-2 1/4” and 2 1/4”-2 3/8”, will be introduced at the ISSA/INTERCLEAN Trade Show in Las Vegas, NV, on Nov. 18-21, 2013. Visit www.expandedtechnologies.com for more information. Circle 264

Spray Nine

Booth 2846

Spray Nine Multi-Purpose Cleaner And Disinfectant Trusted by millions of cleaning professionals for more than 50 years, Spray Nine is the industry’s ﬁrst “spray-on, wipe-off” cleaner disinfectant. Spray Nine removes all types of dirt, grease, grime and stains. An extremely versatile cleaning tool, Spray Nine is one product that offers nine uses: cleaning, degreasing, disinfecting against viruses in 30 seconds, disinfecting against bacteria in 45 seconds, sanitizing in 10 seconds, killing fungus in 3 minutes, deodorizing, controlling mildew and mold, and removing stains. Visit www.spraynine.com for more information.

Circle 231

Circle 230

KleenRite Equipment

Expanded Technologies

Circle 232

Carolina Mop

Carolina Mop offers products which include hand pads, floor pads, utility pads, trash cans, trigger sprayers, dust pans, microfiber dust mops and microfiber wet mops. The company also makes a full line of mops, brooms, dust mops, handles, squeegees, hardware, frames and plastic products. Established in 1945, Carolina Mop is a full line manufacturer of quality products with a dedication to excellent service. Contact: Carolina Mop Inc., Phone: 800-845-9725; Fax: 864-225-1917. E-mail: info@carolinamop.com; Website: www.carolinamop.com. Circle 235

SA Vis i – tU Bo s ot at h #5 65

ake advantage of Pro-Link’s programs and grow your business, even under the harshest conditions. Contact us to learn how we can help your business thrive and become the healthiest jan/san distributor in your market!

Pro-Link delivers: Sales Generating Programs ● Field Support and Training ● Proprietary Branded Products ● Professional Literature ● Selling Tools ● Strong Peer Support Network ● Industry Leading Rebates ●

To watch videos of our members talking about the benefits of belonging to Pro-Link, go to: www.prolinkhq.com/thrive To find out more about joining Pro-Link, contact: Brian Slack President brian.slack@prolinkhq.com 877-LINK 2 PL (877-546-5275) Circle 90

Clean Control Corp.

Booth 2179

OdoBan® Lavender Scent OdoBan®, Odor Eliminator, cleans, disinfects, sanitizes and deodorizes all precleaned hard, nonporous household surfaces. OdoBan® eliminates unpleasant odors on washable surfaces such as upholstery, carpets, bedding, showers, walls and floors while leaving a fresh scent. This industrial liquid odor eliminator leaves no residue and has a variety of uses. OdoBan® kills 99.99 percent of germs on hard, nonporous, nonfood contact surfaces in 60 seconds. Use as a disinfecting fungicidal against germs such as Trichophyton mentagrophyte (the athlete's foot fungus) on surfaces in areas such as locker rooms, dressing rooms, shower and bath areas and exercise facilities. OdoBan® also acts as a mildewstat to control and inhibit the growth of mold and mildew. Excellent for fire and flood restoration Available in 32 oz. readyto-use trigger spray and as a concentrate in 1 gallon or 5 gallon pails. Visit www.cleancontrol.com.

The Gift Sales Co.

Dirt Killer Pressure Washers

Kranzle’s new K1122TST replaces the K1120 and K1120T, featuring an improved AZ Kranzle pump as well as total-stop capability. Now when you let go of the trigger, the pressure washer shuts off, saving wear and tear on the pump and motor. Another major difference is a new, more rugged one piece frame. This makes the K1122TST more durable and easy to repair. The 110 volt, 15 A, electric cold water pressure washer can be plugged into any standard household circuit and produces 1,400 PSI at 2 GPM. The unit comes with a Dirt Killer rotary nozzle for maximum cleaning performance, as well as a Variojet nozzle for low pressure soap application and high pressure rinse. Standard features include a hose reel with 50 feet of high pressure hose and a ground fault interrupter for safety. Call 800-544-1188 or email info@dirtkiller.com.

Circle 236

Booth 3865

Booth 3562

Sofidel America

Booth 2043

Sofidel America introduces a new and stylish electronic roll towel dispenser. The company’s proprietary Confidence® notouch controlled use dispenser encompasses the latest innovations in portion control and consumption reduction. The Confidence proprietary dispenser systems works exclusively with Sofidel’s Confidence roll towels.

Cascades-IFC Disposables

Booth 2611

• Sleek new design, with attractive and stylish exterior, black with smoked grey viewing window; • Controlled use dispenser complements every washroom design; • No-touch operation for the ultimate in user hygiene; users only touch the paper they need. Product is sanitary and helps prevent cross–contamination; • Paper ready or paper hidden. Use sensor or automatic dispensing; • Adjustable length of 8”, 12” or 16”; • Adjustable 0, 1.5 or 3 second delay; • Long battery life: dispenses 90 rolls using 4 D cell alkaline batteries; • Holds up to 800’ roll; • Dispenses 7.6” natural, white or TAD towels; • Small footprint takes up less wall space. Visit www.sofidelamerica.com or call 1-800-835-1854.

ACS/Scrubble® Products manufactures a complete line of Floor Maintenance Pads for stripping, buffing, cleaning, polishing and high-speed burnishing. Our floor pads are formulated with the proper amount of non-woven polyester, nylon fibers and abrasive grains to achieve maximum product performance. The bonding process of these fibers blended together with our special resins and adhesives make these floor pads tough, durable and consistent. All conventional and UHS pads are 1” nominal thickness. Our Stripping pads are 3/4” thick and our Emerald Hy-Pro is 1/2”. Floor pads are available in 1” diameter increments from 10” to 32”. We also offer the special size pads under 10” including 61/2”, 7-3/4”, 9” and 9-1/2”. Center holes are 3” nominal. Circle 238

Cargill Salt

Booth 3518

Booth 3405

Defeat ice with Cargill Salt’s Diamond Crystal® Early Melt® dual functioning anti-icer and de-icer. This new formulation attacks ice before, during and after a storm. When Early Melt® ice melter is applied before a storm it makes snow removal faster and easier by helping to prevent it from bonding to pavement. Early Melt® is scientifically proven to melt ice down to -5°F, and it has a patented formulation that reduces the application rate by 30 percent. This is better for your wallet and the environment. Early Melt® ice melter has earned the EPA’s Designed for the Environment seal. Look for it on our new packaging. Visit www.CargillSalt.com.

Circle 240

Fullriver Battery Mfg.

Booth 3377 Tough, LongLasting Floor Maintenance Pads

Circle 237

New Electronic Roll Towel Dispenser

Among the wide variety of janitorial supplies available from The Gift Sales Co., is the 12-inch, 20-gauge metal dust pan. The product, manufactured in the USA, is made with one-piece reinforced construction and is powder coated. A single pack contains 1 dozen, while 50 dozen are available per pallet. The Gift Sales Co., is located in Wichita, KS, the center of the continental United States, for more reasonable freight rates and shorter delivery times. Visit www.giftsalescompany.net or call 1-800-992-0181 for more information. Circle 239

ACS/Scrubble

Circle 241

H&S Manufacturing

Like-Rags® 700 / 800 Spunlace Heavy Duty Towels Cascades – IFC Disposables, Inc., announces a new line of heavy-duty Spunlace towels developed for maximum durability and performance — Like-Rags® 700 / 800 series. Created through a hydroentangling process that interweaves highly absorbent cellulose with durable polypropylene ﬁbers, LikeRags 700 / 800 towels are exceedingly strong, absorbent and outperform rental shop rags and standard disposable wiping cloth products. This process uses no binders or adhesives, creating a towel that is highly resistant to solvents with superior wet strength, wipe dry performance and reusability properties. Like-Rags are inherently low linting for critical wiping applications in aerospace, furniture manufacturing, automotive and printing environments. Abrasion resistant and creped to deliver maximum absorbency, towels are ideal for heavy-duty use and reusability for the toughest cleaning jobs. Convenient, easy-to-access pop-up dispenser boxes and jumbo roll formats, along with their applicable dispensing systems, eliminate overuse and waste. Visit www.afh.cascades.com or call 1-800-432-9473 for more information.

Circle 242

Fullriver Battery Manufacturing specializes in the production of sealed, maintenance-free, deep cycle AGM (Absorbed Glass Mat) batteries for the ﬂoor cleaning market. AGM batteries are non-spillable, non-hazardous and maintenance-free. They also have a signiﬁcantly lower self-discharge rate compared to conventional batteries, providing a longer shelf life and making them less prone to freezing. AGM batteries have lower internal resistance as well, allowing them to be charged faster than a conventional battery. Fullriver Battery’s distributor network consists of highly experienced battery dealers equipped to provide service and technical support. Call 800-522-8191 or visit www.fullriverdcbattery.com. Circle 243

Introducing the newest Disposable Clean-up Kits, HEP-AID® II. These complete kits provide the items necessary for prompt and efﬁcient clean-up and disposal of blood and body ﬂuids, containing a ready to use HEP-AID® II Disinfectant which kills HIV-1 and HVB on pre-cleaned surfaces. Also, see our total line of Disposable Clean-up Kits, HEPAID® and NEW-AID™, along with Personal Protection Kits, CPR Protection Kits, Absorbents, First Aid Kit, Compliance Manual and Storage Items. For more information, call 1-800-827-3091 or visit www.h-and-smfg.com. Circle 244

Coming Soon! The New Face of Amrep

Leading Brands & Superior Support For decades, Amrep Inc. has been a leading provider of branded and private brand industrial and maintenance solutions that deliver quality and innovation. Youâ&#x20AC;&#x2122;ve counted on Amrep to clean, maintain, and protect your facilities, vehicles, equipment, and employees. Now, weâ&#x20AC;&#x2122;re transforming our business with enhanced support and capabilities. On November 19th, visit amrep.com to learn more about the new face of Amrep.

Clean. Maintain. Protect. Visit Us On November 19th www.amrep.com ISSA Booth #1271 Circle 8

KL Designs

Booth 3732

KL Designs proudly brings you outdoor cigarette receptacles. Its innovative design takes cigarette butt disposal to a whole new level. You'll never have to lay eyes on a tray of revolting cigarette butts again. These receptacles’ ecofriendly, custom designs can complement any environment. They are new and unique cigarette receptacles that will add charm and character to an establishment or home. KL Receptacles are made of steel construction and are powder coated for weather resistance. They can be secured easily to prevent theft. Many custom designs are available and the receptacles are made in the USA. Visit www.kl-receptacles.com or call 888-552-7870.

Magnolia Brush

Booth 112

Manufacturing quality brooms and brushes since 1907. We carry a complete line of ﬂoor brushes, garage brushes, brooms, dust mops, wet mop, squeegees, wire scratch brushes, as well as microﬁber cleaning products. Stop by

Booth 112 and see all

of the products we have for the janitorial industry.

Circle 245

Airosol Company, Inc.

Booth 3652

Airosol Company, Inc has been developing and packaging aerosol products since 1943. One of the featured products in the company’s Jan/San line is the Metered Air Fresheners. Each metered spary releases a ﬁne mist of fragrance with odor eliminating power. One can adequately freshens up to 6,000 cubic feet and delivers more than 3,000 metered sparays. Available in many popular fragrances and sizes. Airosol offers a full line of products for the Jan/San professional. For more information, call 800-633-9576 or visit www.airosol.com.

Circle 248

DDI System

Booth 535 The Wholesale Distributor’s Business Hub – All The Tools To Impact Your Bottom Line

Get high-efﬁciency operations, business analytics, realtime e-commerce and mobile sales all with DDI’s inform business software. Business Software – All the functionality to run your total operation. Performance Analysis – Get the details to understand your business with drill-down analytics. Content Hub – A single location to house and access product details. Inform eCommerce – Real-time inventory, pricing and customer speciﬁc details without duplicate work. Mobile Solutions – iPad catalog and sales order entry solution utilizing the same product and customer information housed in DDI’s inform software. Get the business solution that brings it all together and uncovers opportunity.

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Royal Paper Converting, Inc.

Booth 926

Royal Paper Converting, Inc. has the ability and commitment to provide quality products and exceptional service. Royal Paper has high-speed paper converting machines with the capability to manufacture and package all sorts of sizes and counts. With a highly-aggressive sales force situated in Southern California, Royal Paper’s products are thoroughly distributed, both domestically and internationally. For more information, call 1-800-258-9007 or visit www.royalpaper.us.

Fas-Trak Industries

Morgro, Inc.

Morgro’s Sno-Plow ice melter is formulated to meet those situations where maximum performance as well as pricing demands are critical. The product is a combination of sodium chloride and magnesium chloride. Sno-Plow works in temperatures as low as -27º F. Each particle of Sno-Plow is coated, not blended, with magnesium chloride, creating product uniformity and efﬁciency. Also, the inhibitor in Sno-Plow’s Liqui-Fire™ melting enhancer helps reduce corrosion on exposed metals. Sno-Plow is safe to use on concrete and will not harm trees, shrubs or other vegetation when used as directed. It’s also safe on carpets and ﬂoors, leaving no oily residue. Sno-Plow’s green colored granules reduce the possibility of over-application. The product comes in a wide variety of packaging sizes. Other Morgro ice melter products include: Ice Fighter Plus, Cal-Melt and Deep Thaw. Visit www.morgro.com for more information. Circle 247

Air Spencer USA, LLC

The new Stingray DDA Direct Dispense Applicator is a state-of-theart device produced by the original manufacturer of the Ultratrak pressurized application system. The Stingray is both ergonomic and ecological-engineered for today's market. Say goodbye to cumbersome, leaky, heavy backpack applicators and dispense DIRECT out of a 5 gallon pail. The user chooses the type and brand of floor finish. Save time and money. The Stingray is of large capacity, is easy to use and is made in the USA by a company with 12 years of experience solely in manufacturing floor finish application solutions. No hidden agendas — just performance in application technology. Visit www.fas-trakind.com. Circle 252

Booth 2988

The “PeePod,” a truly amazing 21st century urinal cleaning system that was invented in Japan, is now available. Beneﬁts include: • The PeePod installs in seven seconds in the upper part of urinals; • Its battery-free system uses the gravity ﬂow of water to clean inside the urinal; • It restores the drain and eliminates odors quickly. You can smell the difference in seven minutes; • No tools, tapes or screws are needed for installation; • After 14 to 45 days, the stains in the drain are washed away; no more urinal odors (watch testimonial video including amazing before and after pictures at: http://airspencerusa.com/testimonials.html; • Banish forever the janitor’s nightmare of ugly urinals, now all restored with no scrubbing. Circle 250

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Booth 3441

Booth 656

Sigma Plastics

Booth 1968

Sigma Plastics has 37 polyethylene manufacturing facilities in North America. Institutional can liner products are produced in 6 of these strateg– ically located plants. These 6 Sigma companies will be joining forces at the Las Vegas ISSA show in November. So please visit Aargus Industries, Beta Plastics, FlexSol Packaging, Omega Plastics, Poly Plastic Products, and Republic Bag at booth 1968. Our strength as sister companies under common ownership, assures service of your every need. In-house laboratories, chemical engineering and quality assurance programs guarantee consistent quality of high- and low-density can-liners, produce bags, ice bags and infectious waste bags. Private label, stocking, custom bags and special packaging programs are also available. Circle 253

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von Drehle Corp.

Booth 2567

The von Drehle Corporation has announced its new Elegance™ line of premium towel products. von Drehle’s new Elegance™ line of Premium TAD products is the perfect solution for high-end markets such as front ofﬁce spaces, upscale restaurants or anywhere a premium towel is needed. Through Air-Dried (TAD) technology is a process by which a sheet is dried by passing air through it, as compared to the conventional dry or wet crepe paper machine process which uses heated dryer rolls. This TAD process results in a softer, stronger and more absorbent sheet. Available in a variety of hardwound roll towels and folded towels.

Visit www.vondrehle.com for more information.

Occidental Chemical Corp.

Circle 259

Booth 340

New OxyChem Calcium Chloride Website Occidental Chemical Corporation’s (OxyChem’s) new website, IceFreeSidewalks.com, shares best practices for effective ice and snow removal from sidewalks, steps, porches and other pedestrian walkways. IceFreeSidewalks.com is a micro-site within the new OxyCalciumChloride.com. The micro-site describes the importance of proper ice melting material selection and application processes to prevent slip-and-fall accidents and avoid potential impact to concrete, metal and landscaping. Practices that enable users to minimize the introduction of ice melting chemicals into the natural environment are emphasized. Information is also provided about such trusted ice melt brands as PELADOW™, DOWFLAKE™ Xtra and COMBOTHERM™ as well as distributors who can service winter slip-and-fall prevention supply needs. Take a tour today at IceFreeSidewalks.com. Circle 204

Delta Marketing

Booth 3502

Away Chemical

Filmop

Away Chemical introduces Listo-Shield, a floor drain screen designed to wash away the buildup of scum, sludge and other accumulations, thereby preventing Listeria, algae, fungus and bacteria from forming. Listo-Shield is used in areas of food service preparation, hospital kitchens, and many other production areas. Listo-Shield’s time released product is activated by water to produce a continuous metered cleaning action. Listo-Shield drain screen is easy to use, fits all floor drains and it is safe and economical. Have the competitive edge with Listo-Shield. For more information, call 1-800-243-0055 or visit www.awaychem.com. Circle 255

STEP1 Software Solutions

Booth 626

STEP1 Software Solutions • 3547 Old Conejo Rd. #104, Newbury Park, CA. 91320 • 800-553-2602 www.STEP1.com • email: sales@STEP1.com

Booth 3728

Circle 256

VPR Impex, Inc.

Booth 3479

The Vapore® Professional Ecological Vapour Cleaning System uses dry vapor cleaning to eliminate bacteria and viruses. It’s also effective against bed bugs, dust mites, lice and other microorganisms. The key ingredients are water and superheated vapor in a temperature range from 145°C and 160°C (293°F and 320°F). Pressure used in this system ranges between 82.5 psi to 97.5 psi. Visit www.vapore.ca or call 1-888-697-6584 for more information.

Circle 254

American Paper Converting

Booth 3121

Soft’n Solid™ coreless bath tissue — two standard rolls in one roll (1 standard roll + 1 standard roll = 1 high capacity roll). Benefits include: • Reduces time needed to refill dispensers due to high capacity rolls; • Environmental Impact — Soft’n Solid™ coreless is more paper in less space, lowering carbon footprint and freight costs as well as reducing warehouse space; • Soft’n Solid™ is environmentally sound by eliminating cores in landfills and sewer clogs due to inappropriate disposal of cores; and, • Soft’n Solid™ provides the benefits of a jumbo roll without the jumbo size in high traffic areas ... one product for offices and high traffic areas. Visit Booth # 3121 for more information.

Nature’s Air Sponge Odor Absorber For fresh clean air indoors. Environmentally Safe, NonToxic and Biodegradable. Absorbs pollutants and eliminates odors. Air Sponge has been successfully utilized as an anitdote for offensive odors and fume pollution in a variety of large-scale commercial applications. Among others, it has been used in sewer gas treatment facilities, municipal bus and subway systems, commercial airlines, hotels, hospitals and the restoration of buildings damaged by ﬁre and other disasters. For use in Hotels, Hospitals, Commercial-Industrial Buildings, Home, Ofﬁce, Car, Boat, Camper, Garage. Call 800-926-1633 for more information.

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Check cross-contamination at the door! A single hand contact with a contaminated surface results in 100 percent transmission for E-Coli and Staphylococcus auereus. Contaminated hands can transfer viruses to five more surfaces. A-B PLUS is the industry’s most complete anti-bacterial cleaning system to combat cross-contamination. The A-B PLUS cart, and all its components and accessories, are manufactured with anti-bacterial plastic materials. This is proven effective against the growth of the most commonly transferred pathogens — some of which can survive for months on untreated surfaces. Other components of the A-B PLUS system include anti-bacterial Top-Down charging buckets, microfiber mop head holders, telescopic mop handles, microfiber cloths and microfiber mop heads. Visit www.filmopusa.com.

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Discover Energy Corp.

Booth 1845

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Circle 262

MaxiRoll

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Waste Receptacle Easy To Empty! Rear wheels and handles make it easy to empty Durable high impact plastic construction, easy to clean Ideal for back of the house in restaurants and bars Slim sleek design, allows for more space

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Circle 82 â&#x20AC;¢ Visit Us At ISSA Booth #2762

Starco Chemical

Booth 3637

Among the most popular current cleaning products in use today are lavender scented cleaners/deodorants. Starco Chemical’s Terrifico is such a product. It can be used on any surface unharmed by water. It is highly concentrated so a little goes a long way. Use Terrifico on all hard surfaces, all resilient flooring, walls and partitions. Wherever malodors exist use Terrifico to clean and dispel the odors. In lavatories, trash compacting sites, kennels, sick rooms Terrifico will provide a fresh lavender scent. Terrifico is a neutral product and, unlike other lavender products, can be used on floor finishes and waxed floors without damaging the gloss. For all your cleaning chores, the one go to product is Terrifico. Visit www.starcochemical.com. Circle 263

Queenaire Technologies, Inc. Booth 3666

The Rainbowair Activator 2000 Series ll – for advanced electronic deodorizing technology – is a powerful, compact unit designed for big jobs and quick turnaround. This model has been used internationally for over 30 years in a wide range of applications including car detailing, facility maintenance issues, carpet cleaning and fire and flood restoration work. Ask about the optional Dual Auto Kit for hosing ozone into the area being treated. All Rainbowair models have a 5-year warranty and 15 to 20 year life expectancy. All models available in 110 or 220 volt configurations. Shipments are made worldwide. Thirty day money back guarantee. Visit www.rainbowair.net. Circle 266

Padco, Inc.

Booth 3834

Introducing NanoFlock™Applicators, ultra-thin flocked applicators from Padco. NanoFlock™ is a mere .030 of an inch thick, on 3/16 in. foam pad. Use NanoFlock™ to apply UV Coatings, waxes, polyurethanes for uniform thin-mil thickness. There are no bubbles or streaking with NanoFlock™, for the finest streakfree finish. Maximum coverage per gallon. Excellent for mutliple layer applications. Apply waterborne or solvent based finishes.

Circle 269

Kruger Products

Booth 3353

Part of Kruger Products’ Ultimate Washroom™ portfolio, the Mini Titan™2, is the smallest dispenser with the ability to hold the longest roll towel on the market – Kruger Products’ White Swan® 1,200-foot roll. This dispensing system solution’s features demonstrate the value of Cost-In-Use. Its touchless operations, controlled dispensing and a reﬁned design will save time, money and resources, while reinforcing the brand image of an establishment. Longer rolls mean fewer run-outs and roll replacements, reducing overall servicing so maintenance and service staffs can focus on other tasks, while supporting a positive end-user experience. Visit www.krugerproducts.com/afh for more information.

Surety Laboratories

Surety Laboratories launches Surcide ABHS, a ready-use antibacterial hand soap based on Surcide PCMX USP, one of the most effective antimicrobials available to marketers in the institutional and industrial markets. The Surcide ABHS is based on the long selling Surcide XLS, an antimicrobial hand soap concentrate also based on Surcide PCMX USP. Surcide ABHS and Surcide XLS are effective against a broad spectrum of bacteria, both gram negatives and gram positives, including some of the most dreaded antibiotic resistant bacteria like Methicillin-resistant Staphylococcus aureus (MRSA). In addition, both products allow customers to penetrate the hand hygiene market with products that are fully compliant to current regulations. Visit Surety Laboratories at booth 268 and learn more about its antimicrobials and antimicrobial formulated products. Also visit www.suretylabs.com.

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Golden Star, Inc.

Booth 1450

Microfiber has become an important tool in the cleaning industry. However, not all microfiber mops are created equal. Traditional 100 percent microfiber string mops shrink more than other wet mops and are more fragile in the laundering process. The new Nova mop is the perfect blend of microfiber and traditional yarn, giving Nova the deep cleaning power of microfiber and the strength and longevity of a traditional blended mop. This attractive candy striped yarn is a 4-ply blend that glides easily over floors, and can be used in all general cleaning applications. Contact Golden Star today for more information on the new Nova mop. Visit www.goldenstar.com. Circle 281

Booth 268

Mr. Hard Water™

Booth 1087

DO-IT-YOURSELF CLEANING KITS • GLASS • STONE • POOL TILE Designed for wholesalers and maintenance professionals, Mr. Hard Water™ Cleaning Supply sells eco-friendly cleaning kits for windows, shower doors, granite counter tops, marble baths, and pool tile. Each kit includes all of the tools and instruction you’ll need to get started quickly and easily, including on-line videos and even advertising material for small businesses wishing to add additional income to their businesses by offering hard water removal. Consumable supplies such as polishing pads, cleaners, and sealers are available in bulk quantities for large commercial projects. And a variety of re-ﬁll sizes are available for wholesalers looking for new products for resale.

Visit www.shop.mrhardwater.com.

Circle 268

Diamond Wipes International

J&M Technologies

Diamond Wipes International, a California-based leading wet wipe manufacturer, has announced the introduction of new Handyclean™ Personal Cleansing Wipes. The all-purpose pre-moistened wipes are packaged 80 wipes to a ﬂexible pouch. Designed for janitorial staffs to conveniently and quickly clean up and keep their hands sanitary while on the job. Dermatologist-approved and hypoallergenic-sensitive formula is gentle for most skin types. Free of parabens and alcohol. The products are made in the USA with durable non-woven fabrics and economically priced to ﬁt any budget. For product and order inquiries, contact a local distributor or Diamond Wipes International at 1-800-454-1077 or visit www.diamondwipes.com. The products will be available to ship starting January, 2014.

J&M Technologies introduces the Facility Product Selection Guide, an add-on module to its popular Internet Order Entry software, to help boost your online sales. The new Facility Product Selection Guide recognizes your customers’ market segment when they log-in to your J&M online shopping cart. This powerful tool enables your customers to shop for products speciﬁc to their market for every area of their facility, and directs them to products they need for speciﬁc applications. Ordering is as easy as a few mouse clicks. Available exclusively from J&M Technologies, the leader for online ordering, electronic and print catalog applications. Visit www.jmcatalog.com and ISSA booth 527.

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Booth 527

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You already know you have a strong team: your salespeople, customer service and warehouse staff are second to none. Even star players need strategy, support and resources to perform at their best. That’s where The United Group® (TUG) can assist.

vendors for competitive marketing allowances on your behalf. Collaborative suppliers, frank and cooperative fellow members, and TUG’s supportive executive staff can help give your team a competitive edge in an increasingly contentious marketplace.

The United Group® is a member-owned, national buying group for independent distributors that negotiates with

Contact Bob Klief, VP Sales & Marketing (318-348-0806) or Tobie McKown, President (318-387-9676) Play smart. Play UNITED. Circle 120 • Visit Us At ISSA Booth #2593

Koblenz

Booth 1475

Milazzo Industries

Circle 272

Booth 322

Providing quality ice melter products, and educating distributors and end-users on how to properly use these products, has led to the success of Milazzo Industries, Inc. The company offers a multitude of ice melter products for different applications and end-user preferences. Its ﬂagship product is Qik Joe Instant Ice Melter®, which is a calcium chloride pellet. Another important product is Qik Joe Polar Express Ice Melt®. This is a high performance deicer containing a proprietary blend of calcium, solar salt, and potassium chloride. All of Milazzo Industries’ products are designed to ﬁll the needs of various discriminating end-users, and are diverse in terms of application as well as budget. For more information, call 1-800-288-6358, or visit www.milazzoindustries.com.

Booth 661 Moerman Announces Its Newest Product – Handy Squeegee

Handy Squeegee is the newest product in the growing line of ProClean ﬂoor and window cleaning tools. It has a sturdy ergonomic grip and is conveniently sized at 10 inches wide. It’s perfect for wiping a variety of horizontal and vertical surfaces and leaves surfaces dry to the touch. The white, Dura-Flex® natural rubber has the perfect density and does not absorb water. It has a natural skin that adds strength and is extremely resistant to tearing and abrasion. The excellent elasticity allows the blades to conform to uneven surfaces, like grout lines. Handy Squeegee is available in ﬁve HACCP colors and is perfect for use in commercial kitchens, food processing plants, restrooms, cafeterias and restaurants. Come see us at Booth 661 or contact us at 203-878-1414 or (info@moermanamericas.com). Circle 273

Charlotte Products/Enviro-Solutions Booth 2572 Green Floor Sealer Promotes Durability Floor sealers have an important role to play in floorcare. ES 82 Barricade Sealer/Floor Finish from Enviro-Solutions is a blend of acrylic polymers that provides excellent protective properties to help prevent floor staining and soiling. ES 82 has excellent durability and is ideal for scrubbing, recoating and spray buffing with machines up to 1,000 rpm. This cost-effective product is UL approved for slip resistance to help promote safety. It’s also nontoxic, biodegradable and certified green by UL/Environment. Visit www.enviro-solution.com or call toll-free at 877-674-4373 for more information.

Circle 278

The Carroll Company

Booth 2311

The Carroll Company wipes lineup consists of nine specially formulated products including hand cleaning and sanitizing, disinfectant cleaner, multi-use and specialty cleaning wipes. The formulas and fabrics are custom matched for superior cleaning, polishing and protecting. Visit ISSA Booth 2311 for more information.

Circle 275

Moerman Americas, Inc.

Booth 2762

MaxiRoll™ Waste Receptacle Nexstep Commercial Products (Exclusive Licensee of O-Cedar) proudly introduces the MaxiRoll™ Waste Receptacle, which is perfect for restaurants or bars. Its slim design makes it ideal for a back-of-the house trash can. This 26-gallon waste receptacle holds a lot, yet its sturdy grip handles and rear wheels make it easy to maneuver. It is made of high impact plastic for durability, and the receptacle can be easily sanitized. The MaxiRoll™ Waste Receptacle is made entirely out of recycled materials and is manufactured in the USA. Positive feedback has been common from customers since the release of this item. Nexstep Commercial Products (Exclusive Licensee of OCedar) is dedicated to providing customers with quality ecofriendly products that “Make Your Life Easier!®”

Introducing the SP-2815 chemicalfree ﬂoor scrubber made of durable, longlasting components for years of tough work. Features include: powerful heavy-duty 1.5 HP motor at 3500 RPMs; cast iron heavyweight chassis; 14 x 28 inch rectangular design; 50 foot, 14 guage line cord; low noise operation at only 69 dB; 20 amp circuit breaker; 2-year warranty on motor; and wet or dry applications. Optional accessories include: dust containment kit; 4 gallon solution tank; additional 22 pound weight; and 6 amp pigtailed outlet.

Visit www.koblenz-electric.com and ISSA booth 1475 for more information.

Nexstep Commercial Prod.

Circle 279

Marathon Solutions, Inc.

Booth 869

Testimonial “TCD Parts Inc., switched to Marathon almost two years ago. We had previously used our local bank to process our credit cards. Deb came out for a visit to explain how the process would work with Marathon and we were sold. Marathon has saved my company time, and has been very helpful with any questions that come up with any of our staff. I would highly recommend Marathon Solutions.” Matt Fisher, President of TCD Parts Inc. —————— Selling Features For The Marathon Gateway: • Easy Card Storage And Fast Processing; • Easy Access And User Controls; • Detailed Reporting; and, • Fraud Prevention Features. For more information, contact Deb Bruns at 913-953-5308 or deb@marathonsi.com. Circle 277

Circle 276

Caddy Clean

Booth 617

Cleaning hard-toreach areas is now easier thanks to the CaddyClean® – a ba tter y-po wered, double-headed scrubbing machine that can be used with a handle and solution tank, or as a handheld device. Now available from CaddyClean Of The Americas, the product originated in Sweden in 2000. Since then, approximately 40,000 units have been sold in Europe. CaddyClean® continues to feature advanced Swedish technology. As a motor scrubber, this product can clean multiple surfaces – from hard-to-reach areas found within restroom floors to counter tops and overhead walls. The CaddyClean® is more than a one-dimensional product. A typical kit contains five sets of pads with different levels of stiffness; two sets of brushes; and dry pad holders that include microfiber. Also included are a handle, solution tank and battery. Visit www.caddyclean.com.

Circle 274

Amrep, Inc.

Booth 1271

O2 by TimeMist® From Amrep, Inc. Finally, a low VOC, easy-to-service odor control solution that delivers continuous levels of intense fragrance for a full 60 days. Introducing O2 by TimeMist®—the world’s ﬁrst oxygen powered technology for air care. Experience the next generation in active air care with TimeMist®—It’s Fresh Thinking. Visit www.amrep.com for more information.

Circle 280

ProMax

ProSink &

Quick, easy, tool free installation & maintenance

ProSpray

Approved BackflowPrevention Device

Designed with YOU in Mind!

Modular Units Save Space & Reduce Inventory

Change Water Flow Inlet Direction in Seconds

Up to 98% of facing available for Branding. Easily project your company image in the market.

Replace Ball Valves & Normal Wear Items without using Tools Easily Access Metering Tips and Non Return Valve Fast, Easy Maintenance

Patented, state of the art chemical proportioning system. Built to withstand harsh environments. The most durable and reliable dispensing system available. Attractive. Competitively Priced. The perfect solution for your chemical dilution application.

East Coast:

866-651-4323 West Coast:

Laundry & WareWashing Systems

866-740-7623 innovation>technology>future

www.sekousa.com 1103 Branagan Drive, Tullytown, PA 19007 Fax: 215-945-0937

Many Sizes and Styles For all of your Applications!

Visit us at the ISSA Show! SEKO Booth # 3513

Drain Battery x

Low consumption motor and Dual Lantern Battery = Extended Battery Life

IP65 enclosure protects the internal digital timer and motor from water

Up to 8 doses per day/7 days per week

Installation Kit included for common installations

Drain Plus

Circle 104

Digital Programming

Maximum speed of 6.8 oz/min dosing

Up to 48 doses per day

Automatic Switching to accept 115v to 240v Power Supply

Backlit display for ease of programming

Berk Wiper International

Booth 3345

Free Dispenser Program Berk Wiper International LLC is continuing to promote its Cut n Dry Premium TAD line of products, offering free mechanical and electronic dispensers with the purchase of 10-inch Cut n Dry Premium TAD towels. Also available are 8-inch sizes. Call 1-866-222-BERK for program details.

Circle 267

Americo Mfg. Co., Inc.

Booth 2557

The reintroduction of the Glit®/Microtron® CocoPad® is just one of many direct results of Americo’s corporate acquisition of Glit’s strategic assets earlier this year. When this pad was first introduced to the industry, it found instant success due, in part, to its pleasant coconut fragrance when utilized. The CocoPad has a dual purpose—it can be utilized with UHS burnishing machines (electric, propane, battery) up to 3,000 rpm, and for daily cleaning with automatic scrubbers up to 1,000 rpm. This unique floor pad is designed for frequent burnishing on soft to medium floor finishes. CocoPad provides high gloss results with frequent burnishing. Visit www.americomfg.com. Circle 284

Fabrica de Brochas Perfect

Booth 3217

R&B Wire Products, Inc.

Booth 3613

Warsaw Chemical Co.

NEW ANTIMICROBIAL Vinyl Basket Truck Line R&B Wire Products introduces its NEW Antimicrobial and Flame retardant line of Vinyl Basket Trucks—also engineered with low lead levels broadening the application for these great products. R&B ofﬁcials have been evaluating options over the past year regarding enhanced vinyl products that would provide all of the critical elements for the company to offer an upgraded line of Vinyl Basket Trucks. It now has that line in place. Incorporating its proprietary tubular steel base allows the company to offer this antimicrobial and ﬂame retardant product line as added-value that will meet the needs of the most demanding customer environments. Health care and many commercial laundries are more sensitive to minimizing all bacterial related issues and have been keenly interested in this new product line. R&B will continue to offer its Standard line of Flame Retardant Vinyl Basket Trucks as well as the New Antimicrobial line. Visit www.rbwire.com for more information. Circle 282

Warsaw Chemical offers Select Care™Hand Cleaners, the company’s first industrial hand cleaner line created using totally natural, renewable ingredients. This line of hand cleaners is VOC compliant and features concentrated, water activated formulas that were developed with soy, dLimonene and walnut shell scrubbers for extra deep cleaning. Select Care Hand Cleaners dissolve heavy soils, such as grease, tar, resins, paints, adhesives, carbon and inks. This line includes Citrus Select and Soy Select Premium Industrial Strength Hand Cleaners. These cleaners utilize renewable natural resources, helping to conserve non-renewable resources such as petroleum. The Select Care line is enriched with skin softening ingredients and aloe to prevent hands from drying out. Visit www.warsaw-chem.com. Circle 283

Lambskin Specialties

Carolina Paper

Booth 1371

Rodrigo Ripstein • rrk@brochasperfect.com.mx www.perfectfiber.com.mx

Lambskin Specialties also offers an extensive collection of window cleaning products, ﬂoorcare products, microﬁbers and more. See it live in Las Vegas, call us today at 800-665-0202, or visit us at www.lambskin.com. Circle 285

ISSA/INTERCLEAN 2013 Exhibit Hours 9:30 a.m. - 5:30 p.m.

Wednesday, November 20 9:30 a.m. - 5:30 p.m. (4:30 - 5:30 Show Floor Happy Hour)

Thursday, November 21 9:30 a.m. to 1:30 p.m.

Circle 287

Booth 3490

Lambskin Specialties has partnered with nature to create a line of super effective, super natural cleaning and dusting products — featuring our Dust Wand lambswool and feather dusters. Nothing offers the perfect combination of cleaning power like these natural fibers.

Tuesday, November 19 Brochas Perfect holds a portfolio of different brushes made of natural ﬁbers to meet different uses and needs. Brochas Perfect brushes can be used for interior and exterior surfaces. They also meet the quality requirements for smooth, rough, and rugged surfaces. Brochas Perfect brushes are manufactured in different sizes and bristle lengths. Their wooden ergonomic handles help provide better maneuverability and precision. If there is any special requirement you need to meet, or if you have a speciﬁc design you would like to reproduce, let us know. We can make it for you! Better quality and prices than any other part of the World!

Booth 647

Circle 286

Circle 124

September/October 2013

From Warsaw Chemical Defend Foam Hand Sanitizer Warsaw Chemical Co., Inc. Defend Foam Hand Sanitizer is a non-alcohol foaming hand sanitizer that decreases bacteria on the skin and kills 99.99 percent of the most common germs that pose public health concerns. Defend is formulated to be used without water or towels to supplement standard hand washing. Defend Hand Sanitizer produces a fast drying, non-sticky foam that contains conditioning and moisturizing ingredients, which allow the sanitizer to be used throughout the day without irritation, drying or chapping. Perfect for use in hospitals, nursing homes, grocers delis, schools, day cares, offices, public restrooms and in many other applications. Defend is available in plastic gallons and in 1000-ml cartridges. Website: http://www.warsaw-chem.com/hand_cleaners.htm#FoamingSkinCleaner.

Select Care™ Hand Cleaners Warsaw Chemical Co., Inc. offers Select Care™ Hand Cleaners, Warsaw Chemical’s first industrial hand cleaner line created using totally natural, renewable ingredients. This line of hand cleaners is VOC compliant and features concentrated, water activated formulas that were developed with soy, d-Limonene and walnut shell scrubbers for extra deep cleaning. Select Care Hand Cleaners dissolve heavy soils, such as grease, tar, resins, paints, adhesives, carbon and inks. This line includes Citrus Select and Soy Select Premium Industrial Strength Hand Cleaners. These cleaners utilize renewable natural resources, helping to conserve non-renewable resources such as petroleum. Biodegradable soy oils, detergents and walnut scrubbers are also used. The Select Care line is enriched with skin softening ingredients and aloe to prevent hands from drying out.

Discover Warsaw Chemical

Circle 197

Green Time Systems™ Product Line Warsaw Chemical Co., Inc.’s line of earth-conscious, environmentally friendly products, Green Time Systems™, focuses on cleaning, health and the environment without losing product performance. Products include all purpose cleaner, glass cleaner, floor finish and floor finish stripper. Each Green Time Systems product offers different environmental and health benefits. Warsaw Chemical also provides the following customer benefits:

Request a Free Catalog Today!

Only Warsaw Chemical brings you this product lineup and these customer benefits: • Complete product line • Complete private label/ brand program • Product use & sales training seminars • Full quality guarantee – all products

• Low FOB shipping requirements • Green Time™ Product Line meets DfE • Marketing support • Custom blending

Warsaw Chemical Company, Inc. P.O. Box 858 • Warsaw, IN 46580 USA Tel: 800-548-3396 or 574-267-3251 • Fax: 574-267-3884 Email:wcc@warsaw-chem.com • http://www.warsaw-chem.com

Circle 123 • See Us At ISSA Booth #647

• Complete product line; • Complete private label/brand program; • Product use & sales training seminars; • Full quality guarantee – all products; • Low FOB shipping requirements; • Green Time™ Product Line meets DfE; • Marketing support; and • Custom blending.

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For more information contact Warsaw Chemical Co., Inc., P.O. Box 858, Warsaw, IN 46581. Telephone: 800-548-3396. Fax: 574-267-3884.

Website: www.warsaw-chem.com

wipes for all your needs

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September/October 2013 ADVERTORIAL

From Epic Industries:

Trusted Brands For Over 90 Years Epic Industries takes pride in the broad selection of products it has to offer. Each has been developed to meet a need in the janitorial, food service, laundry and housekeeping industries. As a result, customers can find just the right products to fill their specific requirements. Each product is designed to provide top quality results while maintaining reasonable costs. No matter which Epic products are chosen, customers will be getting the best results at the best priceâ&#x20AC;Ś.. and thatâ&#x20AC;&#x2122;s performance. Epic sells products to distributors under its own â&#x20AC;&#x153;Brandedâ&#x20AC;? label and also private label. Along with Epicâ&#x20AC;&#x2122;s private labeling services, the company also specializes in liquid, dry and solids custom blending. All products are fully guaranteed to achieve the ultimate results desired by customers. In addition to Epicâ&#x20AC;&#x2122;s popular â&#x20AC;&#x153;Swellâ&#x20AC;? brand of products and the companyâ&#x20AC;&#x2122;s well known â&#x20AC;&#x153;EZ Sudsâ&#x20AC;? and â&#x20AC;&#x153;Like Magicâ&#x20AC;? product, Epic has successfully launched the Avatar Dispensing System, a unique and comprehensive, color-coded chemical management system delivering optimal performance and value for the end-user. This high-performing, concentrated, cleaning product

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system embodies the products and features the distributor and the end-user demand. It is a closed-loop dilution system with safe dry-disconnect to almost eliminate accidents, waste and theft. It provides maximum value, simplicity and expandability. At the heart of the system are the proprietary bottle inserts which feature an automatic, self-venting and anti-reversing check valve. It is recessed into the bottle neck and flush mounted for safe, easy shipping and storage. Epicâ&#x20AC;&#x2122;s DFE Recognized Green Essentialsâ&#x201E;˘ products are environmentally friendly, effective and humanly safe at an economical price. â&#x20AC;&#x153;Go Green without giving up the Clean.â&#x20AC;? These are DFE recognized â&#x20AC;&#x201C; environmentally responsible products. Maximum cleaning power with the least environmental impact. Same professional strength cleaning as non-green products. Respect the environment, personal health and wellness and the earthâ&#x20AC;&#x2122;s natural ecological balance. With its Swell 2000 Laundry Program, Epic Industries is committed to manufacturing institutional laundry products which are safe for the environment and gentle to fabrics. Visit Epic Industries at ISSA booth #3418 and www.epicindustries.com for more information.

Maneuverability. Flexibility. Versatility. Thatâ&#x20AC;&#x2122;s the Briarwood Microfiber Surface Cleaning Mop

TheÂąSigmaÂąPlasticsÂąGroupÂąisÂąoneÂąof ÂątheÂąlargestÂąpolyethyleneÂąfilmÂąmanufacturer[Âą inÂąNorthÂąAmericaÂąwithÂą37ÂąmanufacturingÂąplantsÂąthroughoutÂątheÂąUnitedÂąStatesÂą Âą Canada.ÂąOurÂącanâ&#x20AC;?linerÂądivisionsÂąareÂąwellÂąpositionedÂąthroughoutÂątheÂącountryÂą\WÂą ser^QKMÂąyW]ZÂąKIVâ&#x20AC;?TQVMZÂąZMY]QZMUMV\s Âą /M\ÂąIKY]IQV\MLÂą_Q\PÂą][ÂąI\ÂąJWW\PÂą ! Âą 7]ZÂąXrWNM[[QWVITÂą[\IfNÂąQ[ÂąTWWSQVOÂąNWZ_IZLÂą\WÂąUMM\QVOÂąaW] CIVâ&#x20AC;?TQVer[Âąâ&#x20AC;&#x201C;Âą0QOPÂąDeV[Qty,ÂąLQVeIZÂą4W_Âą,MV[Qty Âą ÂąBlIKSÂąReprW FWZÂąUWrMÂąQVNWrUI\QWVÂąXTMI[e ÂąMUIQTÂącanliners@sigmaplastics.com

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The new Microfiber Surface Cleaning Mops from Briarwood Products feature a strong molded base and two super aggressive VelcroÂŽ strips that keep the pads secure. The mops are the perfect solution for any surface cleaning application. Durable and easy to clean, the Briarwood Microfiber Surface Cleaning Mop can slide under furniture and equipment, increasing efficiency and preventing injury. The base allows the mop to sit flat on the floor, which also helps prevent streaking. The durable head can fit any standard threaded handle. Standard sizes are 18" and 24." Smaller sizes also available. Products Company

Briarwood

(800) 266-1680 bp@briarwoodproducts.com www.briarwoodproducts.com

For more information, visit

www.briarwoodproducts.com

Visit us us at at ISSA ISSA Booth Booth Number Number 2681! 451! Visit Circle 13

Circle 101 • Visit Us At ISSA Booth #3020

LW46 Battery Floor Cleaning Scrubber/Dryer, LS50 Battery Wide Area Vacuum Cleaner

With Charge On The Go Technology Designed for wide area cleaning, the new Lindhaus LS50 with Charge On The Go and LS50 Electric powered upright hard surface and carpet vacuum cleaners will make an introductory appearance at the 2013 ISSA/INTERCLEAN convention in Las Vegas, NV. The models can be found at Lindhaus’ ISSA booth 1391. The LS50 with Charge On The Go and LS50 Electric are closely related (including same frame line) to the Lindhaus LW46 Battery floor cleaning scrubber/dryer – featuring the same design, durability, maneuverability and cleaning efficiency. The LW46 Battery floor cleaning scrubber/dryer with Charge On The Go technology means the LW46 can operate while simultaneously charging. This allows for much greater square footage to be cleaned per charge. “While battery floor scrubbers offer a higher level of productively than corded models, it can be frustrating when they lose their charge,” according to Lindhaus. “Most times this is due to human error by not plugging in the charger properly; meaning an entire day of productivity can be lost.” Hybrid technology gives users the best of both worlds as the product will operate for a full hour and a half in battery mode which can clean up to 24,000 square feet and can be plugged in at anytime for simultaneous operating and charging. This means it can clean over 30,000 square feet before

needing a recharge. At 69 decibels, which is considered a conversational level, the LW46 is perfect for day cleaning as it is quiet, cordless and instantly dries floors. Weighing in at a nimble 126 pounds, the LW46 was designed with agility and speed of cleaning in mind. “It provides over nine times the productivity of a mop and bucket, according to industry standards,” company spokespeople say. This means the return on investment for LW46 owners is immediate. Also, the front end base height of only 6 inches allows the LW46 to get under fixtures. Designed to be compact and maneuverable with its 160 degree adjustable handle, the LW46 will “turn on a dime” and fit into places that users would never envision possible when using an auto scrubber/dryer. This is perfect for bathrooms, kitchens, shower and sauna facilities, restaurants, convenience stores and storage rooms. While the LW46 offers dexterity, it is also excellent for speed and coverage, according to Lindhaus. With its 1200 RPM dual wave brush, the LW46 can clean 16,000 square feet in 60 minutes. This makes the LW46 perfect for high schools, hospitals, showrooms, churches, airports and any hard surface from

The Lindhaus LW46 200 to 24,000 square feet. The LW46 has no limits when it comes to the cleaning of any hard surfaces such as marble, granite, slate, wood, laminate, ceramic, concrete, tile, vinyl, rubber, stone, etc. The LW46 uses a high speed brush roller (1200 RPM) exposed in front for baseboard cleaning. The brush pressure is adjustable, and Lindhaus offers a large selection of brushes and abrasive rollers to handle anything from the delicate to the difficult. Small enough to be transported in most vehicles and big enough to clean a high school basketball gym in 15 minutes, the LW46 scrubber/dryer is the product distributors should be showing their customers, according to Lindhaus’ officials. The company offers its distributor base “exclusive territory, great factory support and central U.S. distribution.”

Now In A Wide Area Vacuum Cleaner The LS50 with Charge On The Go and LS50 Electric are closely related (including same frame line) to the Lindhaus LW46 Battery floor cleaning scrubber/dryer – featuring the same design, durability, maneuverability and cleaning efficiency. The LS50 features include: ■ High efficiency motors for long running time; ■ Very maneuverable and light, allowing end-users to guide both models of the LS50 along with user-friendly fingertip controls; ■ Includes a dust bag tank that is removable from the body frame; ■ Large dust bag capacity (16lt.); ■ Features low base housing profile of 230 mm (9 inches) to easily navigate under tight spaces; ■ Battery option provides superior working capacity of 1500 sqm/h (16,000 sqft/h). The battery charger for the LS50 Hybrid is on board the unit;

The Lindhaus LS50

■ Self adjusting suction nozzle is easily removable for cleaning; ■ Equipped with full set of cleaning tools on board; ■ No tools required for easy brush roller replacement and maintenance; ■ Body frame can be turned to fold the machine for easy transportation and storage; and, ■ Lightweight and low noise level. The bag housing of the LS50 models comes with two comfortable handles for easy transport and cleaning. A large paper bag and washable motor protection filter are standard, while a reusable washable bag and S Class HEPA washable filter are optional. The LS50 models can also be equipped with a DCS converter (optional), allowing these vacuums to become dry carpet cleaners for any type of carpeting. According to officials at Lindhaus, end-users with large spaces to clean in an efficient manner will benefit the most by using the LS50 Hybrid and LS50 Electric models.

For more information on the LS50 Hybrid, LS50 Electric, LW46 Hybrid and other Lindhaus products, visit ISSA booth 1391, call 1-800-498-7526, email al@lindhaus.com or visit www.lindhaus.com.

THE WORLDâ&#x20AC;&#x2122;S LIGHTEST 2-MOTOR COMMERCIAL UPRIGHT VACUUMS

New Technology, Expanded Line For Cleaning All Floor Surfaces LS50 HYBRID WIDE AREA MULTIFUNCTION UPRIGHT VACUUM s 5SE WITH BATTERY AND CORD FOR extended running time

RX Hepa 500

s (IGH EFFICIENCY MOTORS FOR THE longest running time s -ANEUVERABLE AND LIGHT JUST GUIDE IT AND IT GOES BY ITSELF

RX Hepa 450

RX Hepa 380

t "-- ."$)*/&4 $&35*'*&% )&1" 8*5) '*-5&3 t $3* $&35*'*&% t #"$,&% #: "/ */%6453: -&"%*/( 8"33"/5:

s $UST BAG TANK REMOVEABLE FROM THE BODY FRAME s ,ARGE DUST BAG CAPACITY LT OR Gallons) s 4HE WORLDgS LOWEST BASE HOUSING PROFILE MM INCHES s3UPERIOR WORKING CAPACITY SQ M H SQ FT H s 3ELF ADJUSTING SUCTION NOZZLE EASILY REMOVABLE FOR CLEANING s &ULL SET OF TOOLS ON BOARD s 1UICK BRUSH ROLLER REPLACEMENT without tools s 4HE BODY FRAME TURNS TO fold the machine for transport in a vehicle s ,IGHT WEIGHT AND low noise level

LINDHAUS LW46 HYBRID SCRUBBER 5SE WITH BATTERY AND CORD FOR NON STOP WORKING ,IGHTWEIGHT AND LOW NOISE LEVEL 6OLTAGE 6 HZ 4OTAL 0OWER 7 "ATTERY CHARGER ON BOARD 6$# ! 7ATERLIFT ( / #&- #ABLE ON BOARD g 3CRUB AND DRY TO THE WALL ON THE SIDE AND IN FRONT $RIES PERFECTLY ON TURNS THANKS TO THE EASY GLIDE SUCTION NOZZLE 1UICK BRUSH ROLLER AND SQUEEGEE REPLACEMENT WITHOUT TOOLS 4HE BODY FRAME TURNS TO FOLD THE MACHINE FOR TRANSPORT IN A VEHICLE ,IGHT WEIGHT AND LOW NOISE LEVEL Circle 70

Dynamic 300

Dynamic 380

Activa 30 Pro (Single Motor)

LINDHAUS LW 38 PRO HIGH TECH FLOOR SCRUBBER Lindhausâ&#x20AC;&#x2122; many years of experience in the manufacturing of professional carpet cleaners has lead to the creation of this REVOLUTIONARY FLOOR SCRUBBER ,INDHAUS MANUFACTURED THE LW 38 pro machine with all the qualities and performance OF LARGE INDUSTRIAL SCRUBBERS ELIMINATING THE BULKY DESIGN HEAVY WEIGHT AND DIFFICULT MANEUVERABILITY #OMBINES LIGHTWEIGHT AGILITY AND PRACTICALITY BY UTILIZING simple water loading and unloading operations with the AMAZING POWER TO REMOVE THE MOST STUBBORN DIRT AND GRIME Custom designed motors created exclusively for this MACHINE BY SISTER COMPANY 2OTAFIL WORLD RENOWNED FOR PRODUCING THE HIGHEST QUALITY MOTORS

ISSA Booth #1391

Serving The Industry For 26 Years

September/October 2013 Spartan Chemical Promotes Bradley And Ward To Regional Manager Position

Spartan Chemical Company, Inc., a formulator and manufacturer of sustainable cleaning and sanitation solutions for the industrial and institutional market, has announced the promotion of Chris Bradley and Matt Ward to the position of regional manager.

previous 18 years, he owned and operated Triduro Supply Company of Washington Court House, OH. Ward holds a Bachelor of Science degree in Mass Communication from the Miami University in Oxford, OH. Spartan Chemical Company, Inc., has been a formulator and manufacturer of sustainable cleaning and sanitation solutions for the industrial and institutional market since 1956. Spartan manufactures products from its manufacturing facility in Maumee, OH, and sells both domestically and internationally through a selective network of distribution. Spartan’s chemical products and services are used in building service contractor, education, healthcare, food service and processing, lodging/hospitality, and industrial markets. Tom Strnad Joins Starco As Regional Sales Manager

Chris Bradley

Matt Ward

Bradley, who has responsibility for the Oregon region, was previously employed for seven years with a distributor in Boise, ID, as a sales manager. Prior to that, he worked with Unisource as a distributor sales representative for the Boise, ID, region. He also worked for 10 years in logistics at Air Van North America and studied logistics at Boise State University in Idaho. Before joining the Spartan team, Ward, who has responsibility for the Indianapolis, IN, region, was product category manager at Mailender, Inc., in Cincinnati, OH. For the

Starco Chemical has announced that Tom Strnad has joined the company as southeastern region sales manager. “With years of jan/san, laundry and kitchen service Tom Strnad knowledge, Strnad will be working with the company’s southern and southeastern distributors,” according to Starco spokespeople.

Berk Wiper Announces Expansion

Berk Wiper International LLC, has announced the acquisition of a new manufacturing plant and the relocation of its entire operation to a 275,000 square- foot facility in Boyertown, PA. Company spokespeople say the expansion will allow the company to continue to grow its wiper, towel and tissue lines. Visit www.Berkwiper.com or call 1-866-222-Berk for more information.

R&B Wire Products Goes Mobile R&B Wire Products announces the completion and introduction of its mobile web site – designed specifically for mobile viewing. Frank Rowe, VP Sales & Marketing said although R&B has had a web site (www.rbwire.com) for many years, in 2008 R&B transitioned away from a traditional product catalog to focus on the web as the primary sourcing and reference tool for R&B’s product offerings. “Our goal was simply to make things more accessible and efficient for our distributors and their customers,” he said. “Now was the right time to enhance our traditional web site by offering a mobile application. Many of our distributor sales personnel carry a mobile device as their primary sales tool – and that speaks volumes. We wanted to ensure the best presen-

tation and results possible by offering an option that complements mobile viewing and gets answers quickly. Obviously, the growth of smart phones and tablets has changed the way we work dramatically. Our traditional site is still very important and the right tool when using traditional computers – now our mobile site offers a more efficient experience when on mobile devices.” R&B also incorporated a feedback mechanism called “How do you like our mobile site?” within the new mobile site to allow for any feedback or recommendations. Visit www.rbwire.com on any mobile device. R&B continues to offer a complete selection of hard copy and digital product specific brochures. They are available online under Distributor Support, and may be reached at 800-634-0555 ext. 239 or sales@rbwire.com to place orders.

Use with CUTNDRY® One Pull Dispensers

ONE PULL NO TOUCH SANITARY DISPENSING STRONG AND ABSORBENT USES LESS TOWELS THAN THE COMPETITION ELIMINATES COST AND TIME OF CHANGING BATTERIES

10” One Pull Dispenser ITEM

SIZE

CUTNDRY 10”

10” x 8” Diameter

Center Pull Dispenser

QTY

DISPENSER

6 Rolls

10” One Pull 10” One Pull

CUTNDRY 10” SAVER 10” x 550’

6 Rolls

CUTNDRY 8”

8” x 8” Diameter

6 Rolls

8” One Pull

CUTNDRY 8” SAVER

8” x 550’

6 Rolls

8” One Pull

CUTNDRY-275-CP

8” x 275’

8 Rolls

Center Pull

CUTNDRY-400-CP

8” x 400’

6 Rolls

Center Pull

CUTNDRY-600-CP

8” x 600’

6 Rolls

Center Pull

CUTNDRY-700-CP

8” x 700’

6 Rolls

Center Pull

CUTNDRY-KRT

11” x 9” x 250 Sheets

10 Rolls

DISP-KRT

CUTNDRY1000P

8.5” x 10.5” x 2,250 pcs Pop Up

18 Box/125

N/A

For more information, call 866.222.BERK (2375) or 610.369.0600 Visit us at www.BerkWiper.com to view our complete line of wiping products

Circle 11 • Visit Us At ISSA Booth #3345

Circle 12 • Visit Us At ISSA Booth #3345

40 YEARS of quality and durability made in the USA ISSA, booth 441 Introducing...

Horizon-hard surface cleaning

FLOOD EXTRACTOR

速

X-Vac pile lifter

M.A.C. multi area cleaning Edge-carpet and upholstery

Sphere-carpet and upholstery

1122 Maple St. Madera, CA 93637 www.kleenritemfg.com 559.673.5700 800.241.4865 fax 559.673.5725 Circle 66

September/October 2013

Soap-Free, Detergent-Free Cleaning?

Why

One of many problems with soaps and detergents for carpet care is that they leave a soapy, sticky residue, which causes rapid re-soiling and particle loading. This results in quickly re-dirtied carpet and unhealthy indoor air quality. Over-use of carpet-cleaning detergents causes the need for premature carpet replacement. Said simply, when you use soaps or detergents, you are not cleaning — you are polluting the environment we live in. Improper cleaning and maintenance is the problem, one acknowledged by carpet mill representatives and fiber experts such as those at Collins and Aikman, DuPont, Monsanto, Allied Fiber and others. This is evident at the fiber level when — after “cleaning one time” — you can see soap or detergent deposits and residue sticking to, or wicking up, carpet strands (Figure 1 photo of fiber under magnification). Carpet may “look clean” at the macro level, but a closer look reveals the “cleaning” process is anything but. Even after using rinsing agents, you’ll still have residue, because that is the nature of soaps and detergents. When embedded soil and residue appears at the surface of the fibers, it’s called “wicking.” More than 30-years ago, the original soap-free carpet cleaning process was developed offering the unique advantage of effective cleaning without leaving a soapy, sticky residue by deploying the right product — consisting of natural degreasers, a water softening agent and a detergent-free booster. With “soap-free cleani ng,” carpets stay cleaner longer, feel softer and dry more quickly, because it eliminates sticky, moistureholding residue that takes forever to dry. Just prespray, agitate, and extract using fresh water for your final rinse, or using a rinsing agent as needed. What about wool, olefin, cotton, and silk carpet fibers? Soap-free cleaning is the right — and gentle — prescription to clean without harming delicate and natural fibers. It sounds simple, because it is.

Health Problems From Poor Carpet Care

The Residue Issue — and the PROCYON Solution

Allergies and sensitivities have always been a big problem. For many, walking through the cologne aisle in a department store is unpleasant, and the fragrance additives in personal products, laundry detergents, deodorants, carpet cleaning and household cleaning solutions make many sensitive people quite sick. We believe these sensitive people are like the “Canary in the Mine” warning the rest of us of threats to our health and well-being.

Consider the impact of your professional “cleaning” service, attempting to “clean” a carpet using a soapy, sticky detergent formula and unwittingly leaving plenty of residue behind. See the scanning electron microscope (SEM) images (Figures 1 & 2) showing carpet fiber magnified after extraction using a detergent-based “cleaner” (Fig 1) and then fibers cleaned with soap-free, detergent-free PROCYON (Fig 2). The residue-laden carpet looks unhealthy, and it is. PROCYON (Fig 2) eliminates the many problems associated with soapy, sticky residue issues, while being non-allergenic, non-toxic and odorfree. It offers true carpet cleaning, rather than gumming up carpet fibers.

The Beginnings of the PROCYON Soap-Free Clean for Health Approach Thirty years ago, when everything “needed” a fragrance to sell, a non-allergenic, soap-free, fragrance free- and detergent-free carpet cleaning solution seemed like a radical idea. When Ivan Day, PROCYON’s creator and the company’s founder and president, spoke with a local distributor about PROCYON, the owner said it wouldn’t sell and no one cares! Thankfully, Ivan did not believe it, convinced that if he as a cleaning professional could clean carpet and breathe easier without getting sick, so could other cleaning professionals and their customers. When Plus Manufacturing pioneered its soap-free, detergent-free PROCYON cleaning, there were many environmentally harmful and unhealthy formulations on the market, and they are still here today and being used every day, plaguing our industry and affecting human health. Some are based on toxic carcinogenic, or caustic substances, and leave lingering odors from off-gassing volatile chemicals like Dipropylene Glycol, Monomethyl Ether, Ethylene Glycol Butyl Ether, and Glycol Monomethyl Ether while others use strong fragrances to mask the odors of dirt and contamination rather than remove them. PROCYON’s philosophy is that cleaning products should be as environmentally friendly as possible while still delivering high performance cleaning. Circle 87 • Visit Us At ISSA Booth #261

Documented Health Benefits The health benefits of PROCYON have also been well-documented. For example in one Eastern Washington School District, after switching to the soap-free PROCYON intervention, indoor air quality (IAQ) in all tested classrooms improved dramatically. The average percentages of improvement by particle size were: PM10=1582%, PM7=1620%, PM2.5=1737%, and PM1=326%. According to Dr. Miles Athey, the IAQ scientist doing the research: “The major apparent advantage of using the PROCYON soap-free formulation for carpet care is that its active ingredients are inorganic. Other carpet cleaning products often use organic chemicals (solvents) which leave residues within the fibers. These residues actually increase the attraction and bonding of additional particulates into the carpet fibers. When mixed properly, PROCYON forms a mild (degreasing) liquid that effectively dissolves bound organic particulates, releasing them from carpet fibers and backing without damaging the integrity or color of the carpet. This intervention is making it environmentally preferable for chemically sensitive individuals.”

Proof Positive — Under the Worst Conditions PROCYON was proven and perfected initially in “salvage carpet cleaning” in apartment complexes and commercial buildings for property management companies in Spokane, Washington. PROCYON is so effective, that it has been in use by professional carpet cleaners for over thirty years, and for the past six years available only through distribution.

Founder’s Philosophy Ivan Day, PROCYON’s founder and creative force, has a deep and abiding respect for human health and our

environment. Since carpet care professionals and their customers are exposed to cleaning products on a daily basis, he believes it just makes sense to use the safest, healthiest formulation available. “Our cleaning products are Green Seal Certified, and are specifically designed to remove dust, dirt, allergens, and contaminants without creating environmental problems or causing personal health issues for you and your customers,” Ivan said.

from what we touch, from our feet to our hands (our skin is a giant organ). When your customer and their family walk with bare feet on freshly cleaned carpet, moisture from their feet activates the contaminant and the harsh chemicals in the carpet penetrate their feet absorbing in to their blood stream, attacking the neurological system and the brain. How much toxicity, poison, do we need to live with, and how much cancer are we contributing to our lives?

Chemical Contaminants Are Common

Shower-Shampoo Lesson

“When we think about carpet in places like homes where people walk barefooted, we don’t always consider what contaminants might be present like Dipropylene Glycol Monomethyl Ether and Ethylene Glycol Monobutyl Ether, which is the sweet tasting ingredient in antifreeze that kills animals.” “Today there are more cancer treatment centers than there were 30 years ago. We believe this has to do with the widespread use of toxic, chemicals in carpet ‘cleaning products’, and their ability to enter the human body.”

Next time you take a shower and you shampoo your hair, “stop and think”... stick your head underneath the spigot ... ask yourself... how much water did it take to get your hair wet?... Now shampoo your hair then stick your head back underneath the spigot and think... how much water it takes to rinse all that soap out of your hair. That’s a lot of water... If you used that much water on your carpet to rinse out all that soapy sticky residue then think about the effect overwetting creates in your carpet cleaning jobs. It creates its own problems, including mold and bacterial growth, and

Beware the Copycats. “Although it is flattering to be copied, the competitor’s products are not PROCYON and can never be. Some ‘like me’ products lack Carpet & Rug Institute (CRI) testing and approval, Green Seal Certification, WOOLSAFE certification, IAQ validation, and DuPont, Monsanto, and Allied Fiber endorsements, not to mention PROCYON’s proven power and performance.” “Distributors across the country will testify that their customers have tried the other detergent-free, soap-free carpet cleaning products, and they have demanded PROCYON the original and best detergent-free, soap-free carpet cleaning product,” said Day. “I recall one major distributor in San Francisco. When he first called me, he told me that he had sold all the other ‘like me’ soap-free cleaning products on the market, and that his professional carpet cleaners were dissatisfied with their performance.” He said: “We need PROCYON because my customers have demanded it.” “We set him up as a distributor and he quickly grew his market to #10 in sales. This year, we attended their Customer Appreciation Day, had a great time, and more PROCYON was sold than at any show we have ever been to. Today, this company ranks #4 in detergent-free, soap-free PROCYON sales in the United States.” “We need many more quality distributors that want to help teach what is right, and be a part of our team of educators in the cleaning industry.”

Mission-Driven Future

– Dennis Kunkel Microscopy, Inc.

Figure 1: Carpet Fiber After Cleaning - SOAP

Figure 2: Carpet Fiber After Cleaning - PROCYON

“Wherever we walk, we pick up dirt, chemical residue, bacteria, pathogens, and other nasty substances which are tracked or brought in from the average city’s streets and sidewalks, as well as from outdoor air. The city environment is laden with many invisible and potentially harmful trace chemicals such as lead from auto exhaust, chlorides from ice melting compounds, automotive fluids, pesticides and more.” “Add that to the chemical residue left behind in the carpet fiber after it is ‘cleaned’ and you have a true chemical soup in and on your carpet, and it has to be affecting your health.”

that funky “wet dog” smell that often remains in damp, poorly-cleaned carpet for days.

Take the Bare Foot Challenge Are substances on the skin - absorbed into the human body? Ivan continues: “Take the challenge: In the morning take a clove of garlic, cut it in half and rub the wet garlic on the bottom of your bare foot, then get dressed. Within 24 hours you will taste the garlic in your mouth. You can count on it.” The harsh chemicals enter our bodies through exposure;

Washing Machine Lesson Your washing machine runs several rinse cycles just to remove detergent residue from your clothes. That is a lot of water! “If you sit in a hot tub for a few minutes, a typical laundered swimsuit will produce residue in the hot tub causing the detergent residues to float on the water. This is sticky soap, detergent residue being released from the swimsuit fibers, even after many rinse cycles,” notes Ivan. Contact your local hot tub dealer and ask them why they sell defoamer with your hot tub. They know your washing machine cannot rinse all the detergent residue from your clothes and we can’t rinse all that soapy sticky residue from your carpet. So why “clean” carpet with soap or detergent when you cannot rinse all that soapy sticky residue out of carpet? Soap-free, detergent-free PROCYON is the answer, which is why we have been imitated.

“The future of the cleaning industry will revolve around public safety and environmental health. PROCYON is as much a mission to provide safe, healthy, economical and efficient cleaning methods and products, as it is a unique and growing business.” “We believe it will benefit both our company and our clients to have more documentation regarding the ability of our products to remove the previously mentioned environmental contaminants from our schools, businesses, and the homes we live and work in.” “We plan on partnering with many commercial distributors, businesses and institutions to further document the effectiveness and safety of our detergent-free soap-free cleaning products by case studies using professional quality control procedures.” PROCYON warmly invites you to be our partner in better cleaning — and public health.

About Plus Manufacturing, Inc. Plus Manufacturing, Inc. is located in Spokane, Washington, in the Pacific Northwest. They have been providing environmentally safer, quality cleaning products that work for over 30 years. All PROCYON products have no VOCs and no off-gassing. Plus Manufacturing works hard to educate the public about proper, safe, and efficient cleaning methods, to safeguard public health as well as the environment.

Visit www.SoapFreeProcyon.com.

September/October 2013

Pro-Link Distributors Can Help Customers With OSHA’s 2012 Global Harmonized System (GHS) With the OSHA mandated training deadline of Dec. 1, 2013 not very far away, Pro-Link, Inc. spokespeople say it developed GHS training courses early this year to ensure both distributor-members and its end-users could learn and understand the new standard that mainly affects product labels and Safety Data Sheets (SDSs). Pro-Link’s distributors’ DSRs can take the courses anytime and anyplace using Pro-Link’s Online Training Center (OTC). Pro-Link says the courses make it easy for facilities to be OSHA HazCom compliant, and are available to meet any need for both employees and supervisors who must the train the employees. For example, Pro-Link’s courses provide training on the GHS reHow do you clean and deodorize quirements only, training on HazCom with the GHS require1,500 toilets and urinals for ments, and training on personal protective equipment (PPE). less than 1.5 cents each? Since the program’s availability early this year, Pro-Link disEXCLUSIVE FEATURES tributors have provided their customers attendance sheets, FDA approved raw materials quizzes and training certificates. Fused Hygienic Filaments Pro-Link, Inc., founded in 1984, is a national full-service janitorial supply, marketing, and sales organization. Resists Mold and Mildew Based in Canton, MA, this jan/san-focused organization has more than 90 members and over 100 distribution CLEANER IS IN 100% Polypropylene BRUSH HEAD points throughout the United States. Replaceable heads Pro-Link says it offers a program for regional and national accounts allowing for centralized procurement, on 'HRGRUL]HV 3DWHQWHG Cleaner is in brush line ordering, and advanced reporting, supported by fast delivery and service. Visit www.prolinkhq.com. Will not cross-contaminate &RPHV ZLWK LWV RZQ &DGG\

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Circle 98 • Visit Us At ISSA Booth #2919

Bar Keepers Friend (BKF) Meets Growing Demand With New Institutional Division Bar Keepers Friend is the leading maker of non-bleach, premium name-brand powder and liquid scouring cleansers. For over 130 years, Bar Keepers Friend (BKF) has been a trusted brand preferred by millions of satisfied users. "Once Tried, Always Used" is the company motto. "We are different than the standard bleach-containing cleansers," said Kevin Patterson, V.P. Institutional Sales. "We utilize a naturally-occurring ingredient commonly found in rhubarb, spinach, etc. (oxalic acid) that is better for stainless steel and other surfaces; and more effective on rust, lime, oxidation, tarnish and other stains. We also feel we use higher quality micro-scrubbers, which is why many end-users choose us over the lower-priced options." As the product has increasingly traveled from the home to the workplace, more distributors have contacted the company saying their customers would like to buy BKF products in larger quantities and source through them. That has created the BKF Institutional Division to meet this growing demand. Bulk sizes have been implemented successfully; in addition, several Circle No. 128 formulas are NSF-registered for foodservice and food processing environments. "The variety and scope of institutional users of BKF products is eye-opening. I am continually amazed at how diverse the user base is for our product," said Patterson. Sales have grown at a record pace the past few years; in fact, coming off a record 2012, BKF has set new singlemonth records four times already in 2013. "Word of mouth has always been our main — and best — advertising. We've never been a major marketing force; we simply make quality products that — once tried — people will re-order over and over, plus praise us to their friends and co-workers. That is very satisfying." Recently, national re-distributor Lagasse added several Bar Keepers Friend products and pack sizes to its assortment for distributors. "We are enthused with this association - Durable, Stainless Steel Carts & Fixtures as it helps distributors get started with - 10 Year Guarantee Against Breakage BKF easier," Patterson said. "Distributors - All Carts are Shipped Assembled can access larger, institutional sizes not available at retail levels, which means their margins are better protected and their end-users can get the right size for their needs. It's win-win for distributor and end-user." Headquartered in Indianapolis, IN, they have a broader reach than most people realize. People are usually surprised to learn that BKF is sold in distant markets such as England, Australia, South Korea, China, South Africa, Central America, Puerto Locking 0LFUR¿EHU Rico as well as Canada and Mexico. 7XEV Moreover, BKF is recommended by a number of national manufacturers to clean, Traditional Mop System 0LFUR¿EHU 0RS 6\VWHP maintain and/or restore their products. Request your free catalog today! For more information, contact info@barkeepersfriend.com. www.RoyceRolls.net toll free 800-253-9638 fax 616-361-5976

Circle 100 • Visit Us At ISSA Booth #643

Circle 31 • Visit Us At ISSA Booth #366

September/October 2013

New Calcium Chloride Website Provides Practices For Effective Sidewalk And Highway Ice Melting, Dust Control, Road Base Stabilization And Full Depth Reclamation Occidental Chemical Corporation (OxyChem), a producer of calcium chloride, has launched a new website to describe how the properties of calcium chloride improve motorist and winter pedestrian safety, improve local air quality, and build stronger and

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longer lasting roads. OxyCalciumChloride.com was created to provide fact-based best practices to help support more effective sidewalk and highway ice melting, dust control, road base stabilization and full depth reclamation. The website also includes information on other applications where calcium chloride is used to enhance the performance of products and processes that contribute to the supply of energy, food, and other essentials of life. “Our website has always been a valuable resource to our distributors who supply calcium chloride products in the marketplace,” OxyChem Business and Sales Manager Greg MacDonnell said. “Our new website goes a step further, serving the information needs of building facility managers, road officials, civil engineers, product formulators, process engineers and others. They are the people responsible for keeping sidewalks and highways open and safe in winter, improving the safety and durability of roads, or improving their companies’ products or processes. The market told us they were hungry for factual information that would help them make better decisions. We’ve made every effort to satisfy that need.” In addition to OxyCalciumChloride.com, OxyChem’s expanded web presence also includes three micro-sites dedicated to providing detailed information about major applications for calcium chloride. They are: n IceFreeSidewalks.com is devoted to best practices for effective sidewalk ice melting; n StableRoads.com details the benefits of dust control, road base stabilization and full depth reclamation; and, n IceFreeRoads.com explains how prewetting rock salt and abrasive materials can improve highway snow and ice removal operations. According to MacDonnell, selection of the optimum material and proper application practices for ice melting, dust control and other applications is made more difficult by the conflicting information users often receive in the marketplace. He said the new website separates the facts from incomplete or misleading information by drawing on the findings of reputable independent research and published best practices sponsored by government agencies – including the National Forest Service, the Transportation Research Board, and Environment Canada as well as major universities and prominent industry organizations. In-depth application experience gained in the company’s more than 100 years as a calcium chloride supplier and the extensive field experience of OxyChem’s distributors also contributed to the website content. “We believe the facts make a compelling case for choosing calcium chloride over alternative materials.” MacDonnell said. “With that in mind, we decided to ‘write the virtual book’ on the subject, presenting all the facts on our website, so users can make informed decisions for themselves.”

The website covers calcium chloride application best practices in considerable depth because users who employ the most efficient and responsible application practices can take maximum advantage of the material’s performance and potential costsaving capabilities. Occidental Chemical Corporation (OxyChem) is a producer of calcium chloride, a specialty salt that contributes unique performance properties in a diverse range of applications. OxyChem officials say its calcium chlo-

ride production facility in Ludington, MI, utilizes the abundant supply of naturally occurring brine to produce a variety of liquid and solid calcium chloride products, each processed to meet specific application requirements. OxyChem calcium chloride products are made in the United States and marketed under brands including PELADOW™, LIQUIDOW™ and DOWFLAKE™ Xtra. They are also incorporated in products marketed under independent brand names. OxyChem is a subsidiary of Occidental Petroleum Corporation (NYSE: OXY), an international oil and gas exploration and production company. OxyChem has been an active participant in the American Chemistry Council’s Responsible Care® initiative since its inception in 1988, demonstrating a commitment to attaining the highest levels of safety and environmental achievement. Visit OxyCalciumChloride.com and OxyChem.com for more information.

PRODUCTS

Circle 51 • Visit Us At ISSA Booth #329

Maintenance Sales News ADVERTORIAL

Banner Stakes Offers Safe, Efficient Transport For Temporary Barriers For years Mr. Weiner attended events and watched, baffled, as workers struggled to carry heavy metal stanchions to various sites for crowd control. He found it awkward and unnatural to see them try to move the heavy barriers around on dollies or in shopping carts. Mr. Weiner thought there had to be a more efficient and safer way to transport these types of temporary barriers. He came up with an idea for a customized cart on wheels designed for the sole purpose of carrying a lightweight plastic barrier system. Mobile and easyto-store, the cart can Circle No. 130 easily be pushed by one person to any desired location and provides great storage when the barrier system is not in use. The Banner Stakes Cart Package became the only one of its kind. The cart holds up to 5 Stakes, 5 Bases and 5 retractable tape Banner Heads, providing 60 feet of coverage in any configuration desired. Since temporary barriers are used for an endless number of safety functions, the Banner Stakes product line quickly grew to include a wide variety of messages to provide safety solutions for almost any potential hazard. Banner Stakes come in OSHA compliant red, yellow and orange and are designed to provide high visibility and durability under all weather conditions. Companies can alleviate wasteful caution tape with the largest selection of in-stock safety messages printed on a retractable 12-foot polyester ribbon that’s longer and wider than any other similar product. Weather resistant Banner Heads are removable for interchangeable messages and are made with stainless steel components. Customized messages are also available. In addition, Banner Stakes are the only multi-surface lightweight stanchion for use on hard surfaces with the custom Bases, as well as soft ground with the built in spike. The custom bases may be filled with up to 22 pounds of water or 33 pounds of sand for stability. When bases are not necessary, the Banner Stakes Utility Bag holds up to 10 Stakes and Banner Heads – ideal for job sites. The Stakes are adjustable to heights of up to 42 inches. When stanchions are not an option, the convenient Wall Mount Kit is available. The Wall Mount Kit is ideal for use on restrooms, aisles and hallways. The Banner Stakes system is perfect for any project or job site; whether it’s construction, hospitality, crowd control, maintenance, electrical repair, factory safety or landscaping. The reusable system is the most innovative, economical, portable safety barricade system in the industry. It’s OSHA compliant for indoor and outdoor use, reducing risk and liability, while enhancing a company’s image. “Protect yourself; protect your workplace with Banner Stakes.” Visit www.bannerstakes.com for more information.

Pro-Link To Distribute HYSO HYscent Fragrancing Collection Pro-Link is a new distributor partner of HYSO LLC, creator control products on the market. Advantages include: • The Solo dispenser is designed for smaller and developer of the HYscent Fragrancing Colspaces and delivers a single scent; lection. Under the recent agreement, Pro-Link • The Dual dispenser fragrances larger areas will be the exclusive buying group to work with and can be set to disburse one scent, to switch HYSO. According to Pro-Link, HYscent prodbetween two alternating scents (reducing fraucts provide long lasting fragrances in a unigrance fatigue – aka numb nose), or to run two form way by using a patented technology for a complementary fragrances at the same time to “hyper-efficient” fragrance transfer. deliver one unique aromatic blend; and, Spokespoeple say the fragrances are dry/ • The InVent dispenser takes advantage of solid, do not contain harmful solvents or proCircle No. 129 existing ventilation, eliminating the need for pellants, and are nonflammable and VOC compliant. In addition, they utilize fragrances comprised of pure any batteries. Clip it into a ceiling, floor, or wall HVAC vent, and essential oils and cartridges that are 100 percent recyclable. Pro- in a matter of minutes the area will be suffused with pure essenLink says these features make them some of the greenest odor tial oil based fragrances. Visit www.prolinkhq.com.

Since 1969 DUST WAND has played a starring role keeping schools, hospitals, homes, hotels, airports, even theatres, clean and healthy. healthy And Lambskin Specialties has designed, developed, created and offers a full cast of dust control products and cleaning accessories from wall to wall and floor to ceiling. ceiling

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Circle 69 • Visit Us At ISSA Booth #1371

September/October 2013

Distributors Find New Avenues For Growth Fueled By Readily-Available ERP Technology By Rayna Naclerio creased productivity alone. Accounting for Accountants – Eliminate hundreds of filing and research hours with features such as electronic signature capture and drill down general ledger reporting. Paper-free workflows also save thousands of dollars annually by cutting the need to purchase letterhead and multi-part forms. Accurate Inventory – Wireless warehouse solutions place intelligence upon the receiving and delivery processes. Picking and bin placement is automated and the prowess of your team is maximized. Order processing speeds up, hand counts are virtually eliminated and deliveries are better routed – just think of the gas savings alone! Enviable Customer Service – Gain the ability to view details from other departments. Transparent systems turn everyone into internal customer service reps. Customers receive immediate answers – never needing to wait for a callback again. Unprecedented Internal Communication – Take advantage of individual and group calendars, automated notifications and task management tools. Link tasks back to customer accounts, outstanding quotes, sales orders and more for instant research. Industry specific workflow functionality keeps distribution organizations operating at maximum capacity while 125 Years of European Engineering and Quality increasing the productivity Now in North America amongst all team members – a win-win change! You’re In There With The Big Guys (And Gals) Not only do ERP software solutions streamline opera-

Distributors now have access to more innovative tools than ever before. Tightly threaded throughout ERP solutions, these tools result in greater growth opportunities, increased productivity and maximum levels of customer service. These new tools take into account day-to-day wholesale operations while at the same time deliver higher level integrations leading to a more complete solution. With the ever changing technology world, these new innovative tools have become vital parts for distribution companies of any size. Why the importance of maintaining integrated software with a provider that continues to develop industry specific features? To ensure your top position in the customer’s mind, enable further growth activities and tie those together with streamlined operations in all respects of your company. In short, they solidify customer loyalty and make the positive difference. Save Thousands Annually With Streamlined Operations Streamlined workflows and business operations are crucial for every distributor. Removing manual processes increases productivity and frees up time for additional projects across the board. Many companies achieve a significant return on investment within the first year from the time savings and in-

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tions, they can actually generate a competitive advantage for your company. Tools that systematically create service avenues in distribution as well as decrease errors are out there… waiting… Protect Profitability – Too many distributors use multiple sources of data. This in itself is a common profit pitfall. Auto-

matic notifications available to ensure manufacturer price increases are passed onto customer specific pricing models. This pricing, stored in a centralized location, translates current pricing to multiple business facets – populating all of your selling tools with complete accuracy. A Better Customer Relationship – Know what your customers buy and when they buy it. Become the company that can anticipate your customer’s needs. Have the relationship with your customers that always wins their business with notes to mark every milestone. Your Own Customer Service Portal – Deliver to your customers a virtual customer service desk that can inform them of past purchases, favorite items, current order status and more. The best of these portals also allow customers to pull their own account reports on demand. Their self-ability saves your com-

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Circle 75 • Visit Us At ISSA Booth #661

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Maintenance Sales News

pany time and keeps the information available 24/7. Loyalty Programs – We all know the importance of customer loyalty. Creating a loyalty program can benefit both your customer and YOU. For example, provide a sales percentage to be paid toward advertising. This increases sales for everyone and maintains the loyalty you’re rewarding. Fuel Sales – Reach Beyond The Next Level Gain insight with sales team dashboards that take the guess work out of selling. Overall dashboards keep salespeople in the know to better follow their current and prospective accounts. The latest tools allow you to gain a high level view but also drill down into the fine details. Opportunity Forecasting – Know what is coming down the pike. Who is on the fence, what orders does your team have open and who needs a follow up to close the deal. This is a fantastic way for distributors to anticipate slow periods, allowing them to take purposeful actions that effect the bottom line. Pro-Active Marketing – Keep your company name in front of your customers. Send emails, newsletters, even new product announcements. ERP solutions can now assist with both sending and tracking this information. CRM technology that is threaded into your system ties everything together from a customer trail. Entice prospects at the same time! Grow And Thrive Today & Tomorrow E-commerce from Your Customers View – People instinctively go to the web first. Boost sales, highlight products with categories, new product showcases, add-on products and more. A company’s online storefront allows your business to be on call 24/7 and always attract new customers. When utilized

with a single data source, you also eliminate duplicate work. Select an ERP solution that has fully integrated options with real-time inventory data, customer specific pricing and complete customer histories. Get the Order Anywhere with Mobile Sales Apps – When business knowledge is readily available, salespeople rise to the occasion. Provide your team with current inventory levels, alternate options, and suggested upsells – all in the palm of their hands. Technology innovations and sales “apps” display your catalog, contain customer sales history, email order confirmations and place the orders. Live On The Cutting Edge Technology continues to move forward at a rapid pace. New gadgets, tools and interactive channels pop up every day. Pick a solution provider that not only reacts quickly but actively seeks out emerging technologies to provide the latest and greatest innovations to their client distributors. Keeping your business on the “cutting edge” gives you unlimited growth potential and keeps your team operating at maximum efficiency levels. There has never been a better time for wholesale companies of every size to re-evaluate the software driving their daily operations. It’s time for wholesalers to ensure this software not only fuels current growth levels, but also has the power to grow with them in the future. Many times, the return on investment is realized within the first year and profitability soars. With current tax incentives through the end of 2013 – it’s now easier to make a change than ever!

Social Trade Directory IndustryHuddle.com Releases Version 2.0, Enabling B2B Pros In More Than 40 Product Industries Cincinnati-based social trade directory IndustryHuddle.com has announced implementation of its Version 2.0. Officials say those who sign up for free on the site are now able to create professional profile pages in addition to the already existing company pages. These new profiles allow users to apply for jobs and engage with colleagues and companies of their interest. IndustryHuddle.com Version 2.0 has improving the look and feel of the site, according to spokespeople. “IndustryHuddle has received a complete facelift resulting in an improved user interface that is both intuitive and easy to use,” said the website’s founder, Zachary T. Haines. “IndustryHuddle has also added a new core industry titled Print, Marketing and Mail. It will serve companies that either buy/sell these types of products or provide direct marketing services to customers.” Users have complete access to a directory of related companies and industry professionals, classifieds, online resources and sales tools, cost savings promotions, and the “HuddleSavings” program. These new developments come following the accumulation of more than 3,000 registered users to the IndustryHuddle.com website. IndustryHuddle, founded and headquartered in Cincinnati, OH, is a free social trade directory for B2B companies and professionals to connect with suppliers and customers in their industry.

Rayna Naclerio is the marketing director at DDI System and can be reached at rayna@ddisys.com. DDI’s inform software is a preferred choice for wholesale distributors. Learn more at ddisys.com or email sales@ddisys.com to see an online demo.

™

A PROVEN PERFORMANCE FORMULATOR & MANUFACTURER In 2013, we combined the resources of Charlotte Products and Enviro-Solutions to further support and develop the cleaning chemical business of our current and future customers. This will position our company for greater future growth @MC RSQDMFSGDM NTQ O@QSMDQRGHO @MC OQNCTBS NƤDQHMF VHSG NTQ BTRSNLDQR Charlotte Products was founded in 1986 and is the Performance Formulator and Manufacturer of a broad range of cleaning chemical products including brands such as Enviro-Solutions®, Swish™, ECOgent™, private label and custom pack for multinational companies.

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September/October 2013

The United Group Serves Jan/San, Food Service And Industrial Packaging Markets The United Group® (TUG) is a nationwide marketing and sales organization and buying group for independent distributors of jan/san, industrial packaging, foodservice and safety products and equipment. Headquartered in Monroe, LA, The United Group was founded almost 30 years ago and connects over 450 members with 180-plus preferred suppliers (vendors), including major redistributors. TUG promotes strong relationships between members and suppliers for increased sales and enhanced profitability for all. TUG is focused primarily on the janitorial/sanitary, foodservice, and industrial packaging market segments and serves members across North America. The group’s executive staff negotiates contracts with suppliers for the greatest benefit to members, addressing pricing and marketing allowances, and makes all negotiation and contract details available to every member at any time of day or night. According to The United Group President Tobie McKown, “We regularly evaluate our supplier relationships and carefully weigh the value that our members are receiving.” TUG verifies preferred suppliers for industry longevity, proven success, relevance, quality and special attributes of their products, as well as breadth of product lines before presenting them to the membership. Purchases from preferred suppliers generate marketing allowances for members, and a number of suppliers offer volume discounts in addition to standard rebates. TUG also offers private label product lines in a number of categories available exclusively through supplier partners. Joining a buying group like TUG can help increase buying power for distributors seeking to purchase from top-tier vendors. Many independent distributors find it difficult to compete against the large, chain distributors without the strength-in-numbers advantages of a group. Suppliers are free to discuss rebate percentages without exception and are afforded quality, one-on-one meeting time with members at TUG’s annual conference. Our supplier partners have become some of our best supporters and often recommend us

to their customers. The United Group continually seeks potential new members in areas where additional marketplace coverage might be needed. TUG vets each prospect to confirm the extent to which it is a viable and growing business, and ascertains from what vendors they purchase to evaluate how many pre-

ferred suppliers are in the mix, and gauge any potential new suppliers. Group members with proximity are also polled regarding conflicts with prospects, with the right to voice objections to adding a company that encroaches on their market share. The United Group charges no membership fees, and every member of TUG owns an equal share purchased at a low symbolic cost. All members are afforded the same opportunities to increase their involvement with the group through participation. Members network with one another at regional meetings and with preferred suppliers at TUG’s annual national conference, helping to cement long-lasting business and personal relationships. TUG’s full-color news and marketing magazine, United Connects, contains industry news, product news, member and supplier profiles and other articles of special interest to the group. TUG publishes news items free of charge for all member stockholders and preferred suppliers. The magazine is distributed by mail and on the group’s website, www.unitedgroup.com. Preferred suppliers are encouraged to support the magazine through paid print advertisements. TUG’s interactive website provides members with information on solutions to shared business concerns and to vendor product and system sales flyers, product training videos, news releases and promotional specials. The website offers a secure password-protected portal where members can check their rebate earnings in real time, exchange information and ideas and publish requests to collaborate on national accounts. TUG’s Maximizing Member Outreach Program (MMOR)

gives every member opportunities for face-to-face interaction with the group’s management staff. MMOR helps to address member concerns, answer questions and announce new suppliers and products. The United Group says it has continued to grow steadily in 2013, adding 23 new distributor members and 12 new supplier partners to date, with gross annual rebate revenues expected to exceed 2012’s success. TUG’s National Conference in San Antonio, TX, on April 16-19 was well-reviewed by attendees and featured tabletops meetings, new member orientation, the annual stockholders meeting, golf tournament, breakout market segment meetings, tours and activities, welcome cocktail reception and an awards dinner, according to the company. TUG says it continues to perfect its proprietary conference scheduling software, enhancing the functionality that allows members to choose the vendors for their meetings, rank them in order of priority and to indicate times when they are unavailable. Suppliers can use the system to view their schedules, search member schedules for availability and request additional meetings. The system continues to receive positive reviews from attendees who are able to revise their schedules up to, and throughout, the conference. Spokespeople say TUG’s 2014 National Conference April 6-9 at the Hilton Bayside in San Diego, CA, promises to be another fun and worthwhile experience where relationships are forged and strengthened. The 2014 conference will continue its recent format with two days of member/supplier tabletops meetings and offer plenty of business and social activities. TUG’s major website redesign was launched in the spring and has added valuable features and content, including geolocation function and expanded product keyword search. President McKown predicts that, “The United Group will continue its focus on providing value and encouraging profitability for all of its stakeholders.” Visit www.unitedgroup.com or call 318-387-9676 for more information.

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Maintenance Sales News

From Charlotte Products/Enviro-Solutions:

Think Thin,Think Nano!

Bio-Based Cleaners: Myths And Realities Like any new product, there are some misunderstandings and misconceptions surrounding bio-based cleaning chemicals. Here we provide clarifications about these products Bio-based cleaners continue to gather greater attention from both the public and private businesses. Although U.S. Agricultural Secretary Tom Vilsack may have been overly optimistic when he predicted a "50 percent increase in the number of newly designated bio-based products" a few years ago, more manufacturers are developing bio-based cleaning products. Experts believe that increasing numbers of these products will become available to the industry in coming years. But like any new product, there are some misunderstandings and misconceptions surrounding bio-based cleaning chemicals. Below are some of the most common myths about bio-based products, with clarifications provided by Jennifer Meek, director of marketing for Charlotte Products/Enviro-Solutions: n Myth: Bio-based cleaners are new. Reality: While some are new, bio-based cleaning products actually date back to the 1930s. With more research, manufacturers and distributors discovered that some of these products are ideal for use in schools and other settings frequented by individuals with compromised immune systems, those who are chemically sensitive, and those who suffer from multiple or lifethreatening allergies; n Myth: Bio-based cleaners don't work for serious applications. Reality: While bio-based cleaners cannot replace acid-type cleaners, many bio-based cleaners are as effective as many traditional cleaners;

n Myth: Because all bio-based cleaners are made from agricultural byproducts, they are pretty much all the same. Reality: In fact, these products are not actually all the same. For instance, they are not all proven-Green, and there is no "one-size-fits-all" bio-based cleaning product. Users are encouraged to try different products to find the ones that are most cost and performance effective for specific cleaning tasks; n Myth: Bio-based cleaning products are cost prohibitive. Reality: While many cleaning professionals now know that bio-based cleaning products are safer cleaning options that work effectively without a performance tradeoff, some still believe they are cost prohibitive. However, this assumption no longer holds true in most situations. The actual costs for these products can be about the same as comparable green or conventional cleaning products; and, n Myth: All bio-based products are provengreen. Reality: Not all bio-based products have been green certified. Visit www.enviro-solution.com for more information. Charlotte Products/Enviro-Solutions is a performance formulator and manufacturer of a broad range of cleaning chemical products for the consumer and institutional markets. Founded in 1986, the company uses technologies to produce cleaning chemicals and products that, according to spokespeople, offer safety, health, and environmental benefits without sacrificing product performance.

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Customized GHS Compliance Website And Marketing Package Available As the Dec. 1, 2013, GHS training deadline draws near, the OSHA GHS Package from JanSanOptimize.com answers the need for distributors to provide customers with the tools they need to comply with government mandated GHS training and avoid hefty penalties, according to company spokespeople. In addition to a customized website with training compliance resources, distributors also receive a full marketing package to promote the GHS website and their business. “This turn-key package enables distributors to be an educational resource for their customers in regards to GHS training,” said Ginny Petru, president of JanSanOptimize.com. “We build a dedicated GHS website for each distributor that contains resources for GHS education and training compliance and then provide all the marketing materials to promote it.” Petru says the distributor’s GHS website provides easy access to a complete online training course and acts as an ongoing reference site for future education needs.

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In addition to the key GHS elements that employees must know by December 1, the site also provides information about exemptions and OSHA penalty policies. Customized marketing materials are provided for distributors to promote their GHS Online Compliance Resource website. Each distributor receives 1,000 business cards with their dedicated GHS website address, logo, contact information, a list of resources on the site, and a QR Code for fast web access to the site. These can be handed out by reps or used as invoice stuffers.

Additionally, each distributor also receives 500 fourcolor, oversized postcards and an e-newsletter to promote their GHS Compliance website. Finally, distributors receive ongoing visibility in each account facility with GHS Closet Cards that remind end-users about the GHS standards with key pictographs, their meanings, and where the SDS are located in their facility. Distributors have the option of keeping the GHS Compliance Resource website current for future customers and new employees. For more information and pricing, visit www.JanSanOptimize.com or call 630.922.1125. JanSanOptimize.com, a division of Petru & Associates, Ltd., provides affordable, professional marketing services to promote manufacturers, distributors and contractors in the janitorial and maintenance supply industry. Inbound and outbound marketing services include SEO websites, e-newsletters, SEO press releases, social media, graphic design, blogs, SEO mini-videos, and public relations activities. Petru & Associates, Ltd. has been providing public relations, advertising and marketing services to small- and mid-sized businesses for over 20 years, including the janitorial and maintenance supply industry.

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From Tornado Industries:

New Backpack Vacuum Cleaners Offer Easier, More Effective Cleaning Tornado Industries announces the release of its new Pac-Vac™ 6-quart and 10-quart Aircomfort backpack vacuum cleaners. Torrnado spokespeople say these systems have been redesigned to be both durable and effective. Tornado also enlisted the help of hiking backpack manufacturer Deuter to help make these new models more comfortable to wear. “The marriage of Deuter’s state-ofthe-art harness with Tornado’s innovative vacuum [cleaner] technology results in a unit that is exceptionally comfortable to use and wear,” says Jolynn Kennedy with Tornado.

safety. Tornado prides itself on always being on the cutting edge of cleaning solutions, according to the company. Many of the company’s products are assembled in America with globally sourced parts.”

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Tornado says independent tests of Deuter’s Aircomfort harness have found that perspiration levels, which can increase as cleaning work is performed and hamper productivity, are reduced by up to 25 percent with the Aircomfort system. Deuter’s products have earned the TUV (Germany's consumer safety and testing authority) certification. Tornado says the Pac-Vac 6 and 10 systems provide the following benefits to users: • Maximized cleaning efficiency. Independent testing reports that workers using a backpack vacuum cleaner can clean 7,000 square feet in an hour; • The Gold Seal of Approval. These new systems have received the Gold Seal of Approval from the Carpet and Rug Institute; • Low cost of ownership. These systems are designed to require little service or maintenance, minimizing downtime; • Suction power. Both units come with a 1.9 HP vacuum motor, which produces 110-inches water lift and 110 CFM*; and, • Healthier cleaning. All Pac-Vac systems come with a four-stage air filtration system, including a HEPA filter cartridge, to protect indoor air quality for the cleaning professional and building users. “Tornado Industries has been engineering quality cleaning equipment for more than 85 years. The company has a long history of developing innovative products and applying the latest technology to increase productivity, reduce costs, and improve

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Visit www.tornadovac.com for more information. * This measurement refers to the volume of air moved per minute; a professional upright vacuum typically has a rating of approximately 100 CFM, while a home upright system may have a CFM rating of only 40.

UNIVERSAL BUSINESS SYSTEMS helps ISSA Members Reduce Costs & Increase Profits When you buy software from a company that specializes in your specific industry, you are buying the company as much as the software. You are also buying a comfort level based on their longevity. Universal Business Systems (UBS) is a Family Owned Business that has successfully installed solutions for businesses just like yours for over FORTY-YEARS! Our fundamental philosophy and mission is to place the customer first. This belief and commitment has enabled us to successfully bring distribution software solutions to businesses of all sizes. As a family-owned business, we go the extra mile to make sure the customer is taken care of. The Benefit of Over a Quarter-of-a-Century of Industry-Specific Experience Another important aspect is the experience level of the technical and support personnel you and your staff will be interacting with while you implement and use the software you purchase.

"I value the fact that UBS is a family owned and operated business. Those values are reflected in not only how you do business, but how your employees service us. Everyone is very professional and service oriented. If it wasn't for UBS, I don’t think we could have managed our double-digit growth this efficiently" Bill LaMorte, President/Owner, Ronstan Paper & Packaging Universal Business Systems employees specialize in your industry and have supported businesses like yours for a combined average of Two Decades. That immediately tells you a couple of things: 1) you will be dealing with someone who knows the software you bought so you won’t have to be part of a learning curve, and 2) you will be dealing with people who know your business. Experience has proven over and over again that many questions and industry specific situations present themselves regularly while implementing a software solution. Having a company with a wealth of industry specific knowledge supporting you and your software will help you reduce costs and increase profits.

Why Universal Business Systems Synergy Suite is the Right Choice Synergy Suite is everything a Distributor needs in a software solution! Developed by listening to the needs of distributors, Synergy Suite includes all the software needed to run a distribution business. Synergy is easy to use and requires NO additional software or applications. All you need is an internet browser - this means Synergy will run on smartphones, tablets, laptops or any mobile device available, and any device released in the future that utilizes a browser! Synergy is platform independent and fully integrated across your network. The Synergy Suite features: Synergy ERP: Enterprise Resource Planning System A complete finance/accounting, sales and service, customer relationship management solution that is very intuitive, powerful and provides information easily and effectively, all through your web browser. Synergy.Net: Customizable Website / Catalog / Content Management More than just an online order entry system, Synergy.Net is a fully integrated, customizable resource you can use as your storefront, website, product catalog and/ or online ordering system. An innovative Content Management System and administration area allows you to customize Synergy.Net to your needs. Synergy SalesPro: Real-Time Sales Force Automation A unique and efficient way to provide real-time customer information to your sales personnel in a concise and easy to understand format. This mobile dashboard works with any device that supports a web browser. Synergy Phocas: Business Intelligence Tools Simple and easy to use Business Intelligence tool that identifies key issues and opportunities within your business for Sales, Purchasing and Rebates.

"UBS software products are compelling and provide us with a unique competitive advantage" Jim Berry, VP of Marketing, H.T. Berry Company Improve Your Image, Gain New Customers & Increase Sales Not only does Universal offer all the software needed to run your business, we can help you promote it! Our advertising and marketing experts can help you improve your image, gain new customers and increase sales. We specialize in internet and print marketing, including websites, eCommerce, print catalogs, promotional literature and search engine optimization. Our industry-leading Content Management Database allows us to offer high-resolution product images and detailed marketing text with all of our products. Contact us today for a demonstration and learn how Universal Business Systems can help you sell more from DAY 1. Call: 908-725-8899 Visit: www.ubsys.com Email: synergysuite@ubsys.com Scan here with your Smart Device to learn more:

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2013 ISSA Convention Seminar Schedule

he following is a schedule and ISSA description of educational offerings for 2013 ISSA/INTERCLEAN. Over 45 seminars and workshops have been developed based on ISSA member input regarding topics currently being faced in todayâ&#x20AC;&#x2122;s marketplace. More than 50 percent of the sessions will be presented by business experts new to the convention. In addition to new speakers, multiple seminar tracks and half-day workshops have been added this year to address attendee requests for specific advice. There will be a mix of sessions in traditional seminar room settings on Monday, November 18, as well as sessions on the trade show floor in the ISSA Education Theater, Booth 2284, on Tuesday and Wednesday, November 19-20.

SUNDAY, NOVEMBER 17 1 to 5 p.m. CIMS ISSA Certification Expert (I.C.E.) Workshop - Part 1.

Speakers: David Frank and Jim Peduto, of American Institute of Cleaning Sciences According to ISSA, attendees will learn about the management and green principles outlined in the Cleaning Industry Manage-

Michael Barrett

Bullen Expands Outside Field Sales Force The Bullen Companies has announced the addition of Michael Barrett to the factory sales team. Barrett brings vast experience from working as a distributor sales person and as a regional sales manager for a national brand in the jan/san industry to his new position with Bullen. Barrett's responsibilities as a Bullen employee will include working with existing distributors in the Pennsylvania, Delaware, Maryland and New Jersey markets. Of particular emphasis, he will assist the distributor sales representatives with end-user calls, sales meetings and seminars with a special focus on the Airx brand of disinfectant and odor control products. The Bullen Companies is a manufacturer and industry leader in the floorcare, carpet care, disinfection and odor control market. Bullen has served the janitorial supply industry with pride since 1939 by producing cleaning solutions under the brands: Airx Laboratories, e-clean Products, Clausen Carpet Solutions, Truekleen, Road Off, and One-Up, along with private label manufacturing. Bullen invests heavily into its research and development. Visit www.bullenonline.com for more information.

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ment Standard (CIMS) and CIMS Green Building (GB) criteria. They will also better understand the key operational characteristics of a quality, customer-focused cleaning Continued on Page 104

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ISSA Seminar Schedule: Continued From Page 103 organization. The session will prepare attendees as well to lead customers and/or organizations through the CIMS/CIMS-GB certification process. Workshop attendees who pass the onsite examination will achieve I.C.E. and I.C.E.-

GB certification. Note: Part 2 takes place from 8:30 a.m. to noon on Monday, November 18.

MONDAY, NOVEMBER 18 8 a.m. to Noon IICRC Basic Skills Commercial Carpet Maintenance Certificate Program Speaker: Richard Bodo, Windsor Industries Gain a basic understanding of how to maintain and restore carpeting in commercial and residential settings. This session will explain why it is necessary to identify and properly maintain all types of carpet fibers, styles and constructions, and how these variables impact cleaning processes and results. A certificate is provided to those who meet session requirements. Separate registration required.

3:30 to 5:30 p.m. Manufacturer Representatives Forum & Reception: The Latest Technology and Trends That Will Increase Your Sales and Marketing Speaker: Gene Marks, of Marks Group, PC The next few years will bring big changes in the way companies conduct business and drive revenues. Find out more about what will impact future business.

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8:30 a.m. to Noon CIMS ISSA Certification Expert (I.C.E.) Workshop - Part 2 8:30 a.m. to Noon CIMS: ISSA Certification Expert (I.C.E.) Recertification Workshop Speaker: David Frank, American Institute of Cleaning Sciences Cleaning Industry Management Standard (CIMS)-certified organizations that have worked with an ISSA Certification Expert (I.C.E.) professional have documented more than $400,000 in savings as a result of the

Airosol Company, Inc. is celebrating their 70th anniversary since developing and packaging the first aerosol.“We owe our success to intense customer loyalty, which is built on extra attention to details and first class service. We strive to make our customers successful with the best quality and value proposition possible.

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certification process. Learn how to use I.C.E. status to help customers accomplish similar improvements, face new challenges and improve operations. Attendees receive all 30 professional credits required for I.C.E. recertification. Separate registration required. 9 a.m. to Noon Social Media Boot Camp for Business: Strengthening Your Reach Speakers: Dave Conklin, RankPop & ProspectMX This hands-on workshop will show how to set up and use the new generation of social media and business networking Web sites. It’s designed for individuals and businesses who want to expand their ability to get the word out about their venture, prospect and attract new clients, create new connections and increase traffic to their website—all while working with a limited budget. Separate registration required. 9:45 to 10:45 a.m. Are You Ready To Implement LEED Version 4? Speaker: Stephen Ashkin, The Ashkin Group Version 4 of LEED for Existing Buildings: Operations & Maintenance is complete and contains changes that affect distributors, service providers and manufacturers. Are you curious if CIMS-GB, EPA’s DfE Program or ISSA’s Transpare™ can be used? Are you aware of the new requirements on purchases of products and equipment? Or the need to develop a strategy to reduce energy and water consumption during cleaning? These and other changes will be addressed in this educational session to clarify what you need to know about LEED V4 and eliminate any surprises. 9:45 to 10:45 a.m. Change the Conversation from Cost to Profit Speaker: Dianna Steinbach, ISSA Learn how to connect cleaning to valuable return on investment ROI data that helps decision-makers appreciate the clean level they really need and the budget necessary to achieve this type of cleaning. Plus, understand how to estimate savings in six critical facility management areas.

9:45 to 10:45 a.m. Advanced Distributor Program: The ‘Hows’ and ‘Whys’ of Effective Sales Leadership Speaker: Jim Pancero, Jim Pancero, Inc. Specifically developed for the leader of an experienced sales team, this information-intensive program will offer ideas to help a company shift from the more ineffective “transactional” style of leadership to a more proactive “selling process” style of management and leadership. 9:45 to 10:45 a.m. A New Process to Cleaning for Health Speaker: Rex Morrison, Process Cleaning for Healthy Schools This session reviews process cleaning—analyzing the facility's needs and the tasks involved in meeting those needs. Attendees learn how to assess the best cleaning methods, equipment options and available workforce and then put it all together in a systematic cleaning program. 9:45 to 10:45 a.m. Top 10 Labor Employment Developments Speaker: Anthony Martin, Ogletree Deakins Covering topics such as wage and hour laws, responding to U.S. Equal Employment Opportunity Commission (EEOC) charges, preparing for the new health care laws and how to handle tough workplace issues.

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11 a.m. to Noon Advanced Distributor Program: Account Planning for Sales Team Success Speaker: Jim Pancero, Jim Pancero, Inc. Aimed at the experienced sales manager responsible for frontline sales professionals, this program will provide detailed steps, tools and structures to help implement an ongoing “one-on-one” coaching and leadership process with each member of a sales team.

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11 a.m. to Noon GHS Is Here. Are You Prepared? Moderator: Bill Fellows, Bill Fellows, Inc. Speakers: Larry Johnson, S. Freedman & Sons, Inc.; Rob Kohlhagen, Diversey; and, Rit Thompson, P&R Enterprises The Globally Harmonized System of Classification and Labeling of Chemicals (GHS) is here. The deadline is quickly approaching. This session is designed to update attendees on how GHS will impact the jan/san industry, and explain how GHS will change the requirements for labeling, SDS formatting and placards. Also explained are timelines for training and implementation of GHS for chemical manufacturers, distributors, cleaning contractors and in-house service providers.

Circle 34 • Visit Us At ISSA Booth #3502 Standard” is a tool that helps manufacturers, distributors, building service contractors and school cleaning departments validate quality, performance and cleaning effectiveness. By providing a protocol for measurement and assessment, the standard helps all industry partners promote healthy, clean and productive indoor school environments.

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11 a.m. to Noon New Value – The ISSA K-12 “Clean Standard” Speaker: Dr. Richard Shaughnessy, University of Tulsa The new ISSA K-12 “Clean

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11 a.m. to Noon Holy Shift! Your Marketing is Broken Speakers: Brian Bluff and Eddie Bluff, Site-Seeker, Inc. Social media has created an incredible shift in marketing. This session will explore how times have changed in life and in business, what buyers expect from sellers in this new digital world, and the creation of meaningful con-

tent that serves both search engines and audiences. 11 a.m. to Noon Strategic Thinking for Strategic Planning Speaker: TBA Attendees will learn the new set of tools, techniques, practices and mindsets that go into strategic thinking that is better suited to todayâ&#x20AC;&#x2122;s world. 11 a.m. to Noon From Green to Gray: A Look at Whatâ&#x20AC;&#x2122;s Next in Sustainability Speaker: Steven C. Spencer What is the future of potable water and the use of gray water for cleaning? How does daytime cleaning impact energy and other savings? How will changes in the education system and new health care reforms impact a business and its future? Learn the answers to these questions and more in this session. 12:15 to 1:15 p.m. Green Paper Products - Moving Beyond Recycled Content Speaker: Stephen Ashkin, The Ashkin Group Since the 1970s, â&#x20AC;&#x153;greenâ&#x20AC;? paper products were simply defined by the amount of recycled content. Today, new emerging issues such as forestry management and the use of rapidly renewable fibers create new options with important environmental benefits. This panel discussion will address the future of â&#x20AC;&#x153;greenâ&#x20AC;? paper products and its science. 12:15 to 1:15 p.m. Lunch and Learn: Attract the Best. Repel the Rest. Speaker: Mel Kleiman, Humetrics Holding, Inc. Learn the latest best-practice hiring tools, tips and techniques. Separate registration required.

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1:30 to 2:30 p.m. Advanced Distributor Program: How to Build a Better Distribution Model Speaker: David Frank, American Institute of Cleaning Sciences This session will define critical ISSA data points necessary to assemble and deploy a strategic sales model for wholesale distribution. In addition to industry-specific data, this program will map a value-based, go-to-market strategy that will include market vertical information, how to deploy a modern sales team and the necessary tools for profitable growth. 1:30 to 2:30 p.m. CIMS: The Professional Standard for Clean, Healthy and Sustainable Facilities Speaker: TBA Attendees will learn how CIMS and CIMS-GB can serve as a rallying point around which they can work toward an unprecedented level of professionalism and customer value. 1:30 to 2:30 p.m. Staffing Strategies That

Cut Costs, Raise Revenue and Increase Profits Speaker: Mel Kleiman, Humetrics Holding, Inc. Learn the No. 1 most-overlooked source of great employees; what questions should be asked of every applicant; and why the best applicant is not always the right person for the job. Find out the No. 1 employee motivator. 1:30 to 2:30 p.m. The Strategy Tree: Capturing the 5 Fundamentals of Growth Speaker: John Delany, Giraffe, LLC Initiating new business growth requires a person to implement a new business model while continuing to lead the old one at a profit â&#x20AC;&#x201D; a steep challenge for any leader. Learn the five elements of a growth strategy and how to align each of them into a plan for growth using a Strategy Tree WorksheetÂŠ. 1:30 to 2:30 p.m. Increase Profits Through Microsites â&#x20AC;&#x201C; The New Search Engine Speaker: Dave Conklin, RankPop & ProspectMX Learn how to achieve sales leads through the strategic planning, development and marketing of microsites. 1:30 to 2:30 p.m. Career Coach: Is Your Head in the Clouds? Speakers: TBA Learn from peers as they discuss different technology strategies being used to improve business. Topics to be reviewed include mobile apps, e-commerce, lead generation, social media and blogging. Find out how these technologies have improved operations, sales, and marketing â&#x20AC;&#x201D; and how they fit into the overall business strategy. 1:30 to 4:30 p.m. Smart Staffing: Cleaning Times and Work Assignments

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Maintenance Sales News Speaker: Jim Peduto, American Institute of Cleaning Sciences Learn to determine how many hours or employees are needed to clean a building, what happens to the bottom line when a company adds or subtracts space, and how frequency affects cost and the overall budget. Separate registration is required. 1:30 to 5:30 p.m. IICRC Basic Skills Stone, Masonry and Ceramic Floor Care Certificate Program Speaker: William Griffin, Cleaning Consultant Services, Inc. Provides a comprehensive understanding of how to clean, maintain and restore stone surfaces. Upon completing this course, attendees will be able to identify each type of floor and how stone type impacts service. They will also learn about periodic tasks for maintenance, restorative tasks, daily/routine tasks, and cleaning, polishing and spot- and stain-removal tips. 2:45 to 3:45 p.m. Advanced Distributor Program: Value-Added Selling Speaker: Tom Reilly, Tom Reilly Training This session discusses the value-added philosophy and how to embrace it in go-to-market strategies. Attendees will learn what type of business culture their companies have, three characteristics of value-added peak competitor organizations and customer messaging. 2:45 to 3:45 p.m. Transpare™: Simplify the Search for Green Products Speaker: David Schweizer, ISSA Attendees will learn about Transpare™, the new environmental tool from Ecoform and ISSA, which goes beyond the traditional eco-label certification and provides companies with specific environmental, health and safety attributes of cleaning products.

107 Learn the keys to becoming “Y friendly.” 2:45 to 3:45 p.m. Women’s Forum: Leading the Way! Speakers: TBA A panel of accomplished women will explore the opportunities in multiple disciplines of the cleaning industry and how they successfully made their mark in the industry. Find out how they navigated through the challenges of work and personal life to find balance. Learn the trends for women in the jan/san industry and how to prepare for the future. Hear their perspectives on the advantages and disadvantages of being a woman and some of the skills critical to their success.

mittee’s (PIDAC) best practices for the prevention and control of infections in all health care settings. It will also demonstrate how using these principles for cleaning in other sectors can help reduce the spread of communityacquired infections.

4 to 5 p.m. Advanced Distributor Program: Crushing Price Objections Speaker: Tom Reilly, Tom Reilly Training This session will cover the realities of price resistance — positive and negative — along with what people must know about price shoppers and how to change their minds. 4 to 5 p.m. What You Don't Know, Can Hurt You Moderators: Jonathan Adkins and Dianna Steinbach, ISSA Discover tools and resources available to ISSA members. Attendees will also get a sneak peek of the newest product innovations at ISSA/INTERCLEAN. 4 to 5 p.m. Health Care Cleaning Best Practices for Non-Health Care Cleaning Speaker: Keith Sopha This session will provide information on the Provincial Infectious Diseases Advisory Com-

2:45 to 3:45 p.m. Managing the Daily Workflow Speaker: Jim Harris, Concepts4 This session will focus on best known processes and management practices of organizations in and outside the jan/san industry that yield efficient workflow, optimal waste reduction and cost containment for sustainability. These examples will create new thinking for organizations committed to breakthrough performance. Concepts such as lean operations are at the core of effective logistical management supporting strategic deployment. 2:45 to 3:45 p.m. Crush Sales Goals With Persuasive Proposals Speaker: Chris Arlen, Revenue-IQ Discover what the best practices in sales proposals are, avoid the five traps of requests for proposals (RFPs), understand where to be persuasive and how to distance the competition. Learn to sell from the buyer’s side of the desk. 2:45 to 3:45 p.m. Harness the Y Factor Speaker: Doug Williamson, The Beacon Group Understanding the list of critical characteristics of the Gen Y-ers may be the exact formula for business success.

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4 to 5 p.m. Winning Technical RFPs: Swimming In The Deep End Speaker: Chris Arlen, Revenue-IQ Attendees will learn the proposal process that works

for all request-for-proposal (RFP) bids. They will also find out how to analyze the bid opportunity and the decision makers, while being able to design customized solutions in a compelling business-case justification. 4 to 5 p.m. Become More Than the Next Generation Speaker: Henry Hutcheson, Family Business USA This session will help the next generation family business members understand the special nature of family businesses, how to better cope with the current generation and set a course for a succession transition. Learn what makes family businesses different, best practices, common issues, and most importantly, how to prepare oneself as the next generation family-business leader and owner. TUESDAY, NOVEMBER 19 11 to 11:45 a.m. Behind the Broom: Managing a Professional Cleaning Operation Speakers: Judy Gillies, The Surge Group; Kevin Keeler, Keeler Consulting; and, Lance Witschen, 1Class Consulting This session will review advanced technologies, the importance of developing positive partnerships, creating accountability and developing leadership skills to take a company – and the cleaning profession – to the next level.

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Circle 105 • Visit Us At ISSA Booth #1085 Noon to 12:45 p.m. GHS Training 101: The New Safety Data Sheet Speaker: Bill Fellows, Bill Fellows, Inc. Find out how the Globally Harmonized System of

Handling of a mop. Power of a machine.

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equipment, and stadium seating. Lightweight and portable for building service contracts on the go. Our business model is simple; machine that radically simplihard to reach areas. Email: sales@qleenousa.com

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Classification and Labeling of Chemicals (GHS) will impact every business, and what a company’s training responsibility is under the new guideline. This session will review the new labeling pictograms, common terms, precautionary and hazard statements and the 16-section Safety Data Sheet (SDS) format. 1 to 1:45 p.m. Renewable Cleaning – Simply Beyond Green Speaker: Ruben Rives, H2Only Renewable Cleaning Attendees will learn how recent technological advances have enabled a company to create a cleaning process that cleans to a higher standard. The process is easy to implement; protects and improves the indoor and outdoor environment; promotes health, comfort and safety; improves the productivity of occupants and workers; and can be documented. 2 to 2:45 p.m. Media Matters: PR for Small Business Growth Speaker: Gretchen Roufs, Gretchen Roufs Marketing & Public Relations Those attending will learn how to better increase positive awareness among potential prospects and current customers by implementing a basic public relations action plan. They will find out how to efficiently communicate news and messages that will help current and prospective customers understand their company and support their products and services. The session also shows ways to identify external and internal audiences, recognize and develop appropriate topics and messages, hone in on media outlets and gain insights into public relations’ best practices and do’s and don’ts.

infection control in community settings. Attendees will learn how disease causing microbes can threaten community health today. The session also shows when a detergent is sufficient to clean a particular environment or surface and when disinfection is required. Recommendations on how to safely eliminate pathogens from various surfaces and environments will be discussed. 4 to 4:45 p.m. ARCSI - Celebrating 10 Years of Support for the Residential Cleaning Industry Speaker: Brenda Stankus, ARCSI ARCSI President Brenda Stankus and others will look back at the 10-year history of ARCSI as well as discuss its future. WEDNESDAY, NOVEMBER 20 11 to 11:45 a.m. Transpare™: Simplify the Search for Green Products Speaker: David Schweizer, ISSA Attendees will learn about Transpare™, the new environmental tool from Ecoform and ISSA, which goes beyond the traditional eco-label certification and provides companies with specific environmental, health and safety attributes of cleaning products.

3 to 3:45 p.m. Infection Prevention: Cleaning for Health and Safety Speaker: Darrel Hicks, Infection Prevention for Dummies The cleaning industry can promote and contribute to

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Noon to 12:45 p.m. Critical Factors in Operations Improvement Speaker: Ed Selkow, Janitorial Growth Solutions This session reviews critical factors to quality service delivery.

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Galvanized Pails

Direct importers/distributors of hot dipped galvanized pails, tubs, chip brushes, corn brooms, handles and other quality products. P.O. Box 932 * 1001 N. Cedar * Clarksville, TX 75426 (903) 427-2261 phone * (903) 427-5230 fax email: sales@magnoliabrush.com http://www.magnoliabrush.com

Circle 71 • Visit Us At ISSA Booth #112 JanSan 2.0: Online Marketing to Get Noticed, Get Found and Get Leads Speaker: Jason Filler, AXIS Group Marketing This session will cover the following strategies: mobile website design, video and social media marketing, local map searches and reputation management.

1 to 1:45 p.m. A Different Perspective to Sustainability Speaker: Mark Kozak, BEAM Strategic Solutions All too often the focus on “sustainability” goes to only environmental issues. Sustainability is actually about the triple bottom line, or interdependence and maximization of benefits to People, Planet and Profit. This session explores why profit is critical to “sustainability” efforts. 2 to 2:45 p.m. Cleaning for Food Safety and Sanitation Speaker: Dr. Shanaveon Pious Christmas, Institute for Entrepreneurship and Hospitality Attendees will learn why scheduled cleaning, maintenance and routine procedures are vital in the elimination of bacteria and contamination. This session also provides a thorough understanding of proper cleaning and chemical use, benefits of sanitation, procurement and storage practices, effective cleaning procedures and a working knowledge of chemicals being used. 3 to 3:45 p.m.

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September/October 2013

MAINTENANCE SALES NEWS ADVERTISERS’ INDEX

PAYING TOO MUCH FOR GLOVES? Latex, Vinyl, Nitrile, and Industrial Gloves - Call Joe today for free samples and a price quote! Joe@emeraldppp.com

1-800-652-2558

Fax: 732-805-9401

www.emeraldppp.com

PRODUCTS OFFERED HOT PET RELATED ITEMS. $4 Billion Business. Urine Removers, Deodorizers, Pet Waste Station Bags, Dispensers, Wastebaskets. Doggy Do Shampoo-Enzymes. D’Limonene, Doggy Do Urine Eliminator, Trash Bags. Over 4,000,000 Doggy Do Bags sold in one year. FREE SAMPLES. Namco 713-829-2974 or 713-932-8293. Statement of Ownership, Management and Circulation (Requester Publications Only)

13. 14. 15.

Publication Title: Maintenance Sales News Publication No.: 1040-371X Date of Filing: 10/9/2013 Issue Frequency: Bi-Monthly No. of Issues Published Annually: 6 Annual Subscription Price: $25/$60 Complete Mailing Address of Known Office of Publication (Street, city, county, state, and ZIP+4®) (Not printer): 204 E. Main St., P.O. Box 130, Arcola, Douglas County, IL 61910-0130 Complete Mailing Address of Headquarters of General Business Offices of the Publisher: Same Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor: Don and Linda Rankin Publisher (Name and Complete Mailing Address): 204 E. Main St., P.O. Box 130, Arcola, IL 61910 Harrell Kerkhoff Editor (Name and Complete Mailing Address): 204 E. Main St., P.O. Box 130, Arcola, IL 61910 Managing Editor (Name and Complete Mailing Address): None Owner: Full Name: Rankin Publishing Co. Complete Mailing Address: 204 E. Main St., P.O. Box 130, Arcola, IL 61910-0130 Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None Tax Status (For completion by Nonprofit Organizations Authorized to mail at nonprofit rates) (Check One) The Purpose, Function, and Nonprofit Status of This Organization and the Exempt Status for Federal Income Tax Purposes: Has Not Changed During Preceding 12 Months Has Changed During Preceding 12 Months (Publisher Must Submit Explanation of Change With This Statement) Publication: Maintenance Sales News Issue Date for Circulation Data: July-August 2013 Extent and Nature of Circulation: Average No. Copies No. Copies of

a. b.

Total Number of Copies (Net Press Run) Legitimate Paid and/ or Requested Distribution

1. 2. 3. 4 5. 6. 7.

8. 9.

10.

11.

12.

Each Issue During Preceding 12 Months

Single Issue Published Nearest to Filing Date

8,573

8,051

15,200

(By Mail and Outside the Mail)

1. Individual Paid/Requested Mail Subscriptions Stated on PSForm 3541. (Include direct written request from recipient, telemarketing

and Internet requests from recipient, paid sub-scriptions including nominal rate subscriptions, advertiserʼs proof copies, and exchange copies)

Copies Requested by Employers for Distribution to Employees by Name or Position Stated on PS Form 3541 3. Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other Paid or Requested Distribution Outside USPS® 4. Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail®) c. Total Paid and/or Requested Circulation (Sum of 15b. (1), (2), (3), and (4)) d. Nonrequested Distribution (By Mail and Outside the Mail) 1. Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests in-duced by a Premium, Bulk Sales and Requests including Association Requests, Names obtained from Business Directories, Lists, and other sources)

2. Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-ClassMail, Nonrequestor Copies mailed in excess

of 10% Limit mailed at Standard Mail® or Package Services Rates)

3. Nonrequested Copies Distributed Outside the Mail

15,000

0 8,573

0 8,051

5,719

6,359

417 0 6,136 6,359 14,709 14,410 491 590 15,200 15,000 58.29% 55.87% Publication of Statement of Ownership for a Requester Publication is required and will be printed in the September / October 2013 issue of this publication. 17. Signature and Title of Editor, Publisher, Business Manager, or Owner e. f. g. h. i. 16.

(Include Pickup Stands, Trade Shows, Showrooms and Other Sources) Total Nonrequested Distribution (Sum of 15d (1), (2), and (3)) Total Distribution (Sum of 15c and e) Copies not Distributed (See Instructions to Publishers #4, (page #3)) Total (Sum of 15f and g) Percent Paid and/or Requested Circulation(15c divided by f times 100)

Publisher

Date: 10/9/2013

I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment)and/or civil sanctions (including civil penalties).

ABCO Products ....................................................5 ACS Scrubble......................................................11 Action Pump......................................................107 Air Spencer USA LLC .......................................99 Airosol Company, Inc. .......................................21 American Paper Converting ...........................109 Americo................................................................41 Amrep, Inc...........................................................71 Away Chemical .................................................100 Banner Stakes .....................................................96 Bar Keepers Friend ............................................32 Berk Wiper International, LLC........................88 Briarwood Products ...........................................84 Bro-Tex, Inc.......................................................108 Bullen Companies, The ......................................10 Caddy Clean........................................................50 Cargill Salt...........................................................26 Carolina Mop Mfg. Co.......................................52 Carolina Paper Company..................................84 Carroll Company..............................................104 Cascades Tissue Group ......................................37 Cascades Tissue Group - IFC Disposables, Inc. ...45 Charlotte Products/Enviro-Solutions...............97 Chase Products Co. ............................................65 Chemical Universe..............................................52 Clean Control Corporation .................................2 CP Industries .....................................................111 DDI System..........................................................43 Dead Sea Works..................................................93 Deb Group ...........................................................20 Delamo Manufacturing, Inc........................48, 99 Delta Marketing Int’l., LLC............................105 Diamond Wipes...................................................83 Dirt Killer Pressure Washers ............................98 Discover Energy Corp........................................23 Distributor Partners Of America......................46 Draco Hygienic Products, Inc. ........................105 Epic Industries ....................................................63 Expanded Technologies......................................39 Fabrica de Brochas Perfect .............................107 Fas-Trak ............................................................109 Filmop USA.........................................................35 Fuller Commercial Products .............................67 Fullriver Battery Mfg. Co. Ltd .........................19 Gift Sales Company............................................98 Golden Star ...........................................................8 H & S Manufacturing ........................................94 Ha-Ste Manufacturing, Inc. ..............................44 haaga ....................................................................50 Harvard Chemical Research, Inc. ....................36 Haviland Corporation........................................14 Intercon Chemical/Clearly Better, LLC ........112 International Salt................................................49 IPC Eagle.............................................................73 ISSA INTERCLEAN .........................54, 101, 103 ITW Professional Brands ..................................55 J & M Technologies ............................................40 JanSanOptimize.com .........................................60

Kaivac ..................................................................18 KL Designs ..........................................................60 Kleenrite ..............................................................89 Koblenz ................................................................59 Kruger Products .................................................57 Lambskin Specialties..........................................95 Lindhaus ..............................................................87 Magnolia Brush ................................................109 Marathon Solutions, Inc. .................................105 Midlab Incorporated............................................6 Milazzo Industries Inc. ......................................53 Moerman Americas Inc. ....................................96 Moonsoft International, Inc. .............................12 Mor-Value Parts Co. ........................................100 Morgro, Inc. ........................................................33 Mr. Hard Water ................................................106 National Tissue Company..................................48 Nexstep Commercial Products..........................75 North American Salt Company ........................17 Occidental Chemical Corporation ...................31 Padco....................................................................99 Perfect Products....................................................9 Pro-Link...............................................................69 Procyon ..........................................................90, 91 Production Metal Forming, Inc. .......................97 Qleeno ................................................................106 Queenaire Technologies .....................................34 R&B Wire............................................................47 RD Industries ......................................................30 RDA Advantage ..........................................42, 106 Rep Toolkit ..........................................................92 Royal Paper.........................................................29 Royce Rolls Ringer Co. ......................................92 Salt Depot ............................................................85 SCA Tissue.........................................................1, 7 SEKO Dosing Systems .......................................79 Sigma Plastics Group, The ................................84 SKM Industries, Inc.........................................108 Sky Systems Co., Inc. .........................................28 SOFIDEL America ...............................................3 Soundview Paper Company ..............................27 Spartan Chemical...............................................61 St. Nick Brush Co. ............................................110 Starco Chemical..................................................58 STEP1 Business Products..................................58 Surety Laboratories, Inc..................................108 Trojan Battery.....................................................13 Tucel Industries, Inc...........................................92 U.S. Battery .........................................................51 United Group, The..............................................77 Universal Business Systems.............................102 von Drehle Corporation.....................................15 VPR Impex (Vapore) .........................................16 W.O.W. Brand Products ....................................94 Warsaw Chemical...............................................82 Wausau Paper .....................................................81 Xynyth..................................................................25

MSN CLASSIFIED ADVERTISING RATES 40 words for $40 per insertion • Additional words - $1 per word (min charge) Bold face headings - $5.00 • Blind Ad - $25.00 Display Classifieds $70 per column inch (2 inch minimum) Classified Ad deadline date is 1st of preceding month. Additional charge for blind classified advertising. PAYMENT SHOULD ACCOMPANY ORDER.

Maintenance Sales News

201 E. Main St. • P.O. Box 130 • Arcola, IL 61910 Ph. (217) 268-4959 • Fax: (217) 268-4815 • drankin@consolidated.net

CP AD2.ai

7/12/12

6:35 PM

Approved by DfE Abhorred by Ice and Snow

Circle 16 â&#x20AC;˘ Visit Us At ISSA Booth #3522

Finally, a clearly better drain maintenance & floor wash program! The Clearly Better complete suite of products: Save costs, save labor Meet your corporate environmentally responsible goals through the use of high strength ultra concentrated grease digesting microbes, odor control agents and natural insecticides in kitchens and beverage trays Drain maintenance from the floor upâ&#x20AC;Śexclusively from Clearly Better Solutions.

SMART DRAINS & FLOORS

ClearlyBetter.com

Please visit the Intercon Chemical / Clearly Better Solutions Booth #2768 at ISSA 2013

SmarterDrain.com Circle 56

888.770.3434