Our stakeholders

We have a diverse group of stakeholders that we engage with in many ways, depending on their needs. Community and stakeholder engagement is also an integral part of our service.

Stakeholder group Why are they important Our importance to them Engagement

Community Provide knowledge, cultural experiences, resources, engagement and feedback Provide civic leadership, services, facilities, partnership, and representation Website, social media, publications, community forums, community events, community funding, Council offices

Employees Provide valuable knowledge, skills and labour essential to our operations Provide employment, benefits, training, career development opportunities, flexible and supportive work arrangements Publications, weekly newsletters, General Manager communications, toolbox talks, intranet, posters, email, staff events and training

Customers Provide us feedback and use our services and products Provide products and services of good value and quality

Community groups and volunteers

Build trust with local communities through services, planning and contribution to developing strategies, plans and programs Government Provide funding opportunities, guidance through regulation and legislation, services, planning direction and networks Provide support and partnerships

Provide local strategies, partnerships and networks

Partners Provide shared knowledge, networks, cultural experiences and economies of scale Provide advocacy, leadership, cultural vibrancy, and resources in line with policy and legislation

Ratepayers Provide funding for local services and infrastructure, provide guidance, values, engagement and feedback Businesses Build capacity, create vibrance and drive our city’s economy

Media Build and protect reputation and raise awareness of events, services and facilities Visitors Provide economic benefits by visiting, shopping and studying; generate employment opportunities and financial viability Suppliers Provide products and services of good value and quality Generate sustainable growth and returns to the community

Provide opportunities for business and promote activities to enhance businesses Provide trend data on social, environmental, economic and governance information Provide products, services and facilities

Provide fair access to business opportunities in line with policy and legislation Customer service centre, customer experience and satisfaction measures, follow ups, website, publications, fact sheets Advisory committees, workshops, focus groups, emails, meetings

Formal meetings, briefings and networking meetings, correspondence and events, legislative reporting and meetings Contract management, account management relationships, networking meetings and regular engagement through site visits Rates notices, community meetings, surveys, On the Move and other publications, website and annual report Focus groups and workshops, publications, website, social media, annual report and surveys Media releases, briefings, interviews and social media

Website, social media and other published information, and the Visitor Information Centre

Contract management and account management relationships

Maitland Taste 2021