TERMS & CONDITIONS Pricing
Custom Design
All our regular items can be found in our list price, published in August.
We endeavour to reply to all requests for custom items within forty-eight (48)
List prices are valid until end of September of the following year.
hours. Estimates will remain valid for six (6) months.
Prices are EXW Richmond, Va.
Custom items will be manufactured only after receipt of the deposit, and conrmation of all specications.
Discounts
Orders containing custom items will usually be ready to leave our warehouse 14-
Professional designers, architect rms and specialized retailers can apply for our
16 weeks after deposit (subject to conrmation).
trade program.
Swatches Terms and lead times
Contact your rep or logistics department for textiles swatches and material
Regular orders > 5,000 $ require a 50% deposit.
samples.
Regular orders < 5,000 $ require a 100% deposit. Purchase orders will be processed only upon receipt of the deposit.
COM policy
Orders will usually be ready to leave our warehouse as follows:
Linear Yard (LY) estimates are for uni (single, solid) colored textiles. Add 15% to
1 week for FAST items (subject to availability)
the usage estimate for striped or patterned fabrics. All COM fabrics are subject
12-14 weeks for REGULAR orders
to approval.
Regular orders require any balance due to be paid before delivery.
COM fabrics, indicating sales order number and description, must be shipped to our warehouse in Richmind, Va.
Install date request
Use of COM fabrics automatically voids our warranty.
Always contact your rep or our logistics department in case a specic install date is required. Always mention clearly on the purchase order.
Lead time policy
Inventory information
transit.
MAMAGREEN LLC is not liable for delays that may occur during production and/or Your rep or our logistics department can be contacted for an updated inventory
In case of delays caused by factors outside its control, such as trade policies,
list, and information about incoming goods.
trade restrictions, wars, political or economical extreme conditions, natural
All furniture is shipped at purchaser's risk after it is carefully inspected and
disasters, injuries and/or other unforeseeable matters, MAMAGREEN LLC
securely packed by MAMAGREEN LLC.
retains the right to cancel or delay any order.
Freight
Cancellation and order revision policy
Customers can arrange their own carier or work with one our selected cariers.
MAMAGREEN LLC does not accept order revisions or cancellations, in case
Freight estimates will be issued 2 days after receipt of the deposit, taking into
manufacturing has started.
account variables such as weight and volume. Standard deliveries are "curbside" –
Written cancellations within 3 days after receipt of the deposit, will receive a full
white glove service can be requested.
refund minus bank charges. Written cancellations within 15 days after receipt of the deposit, will be charged
Validity
a 25% restocking and processing fee.
These Terms and Conditions are an integral part of our List Pricing and Order Procedure and replace all previous Terms and Conditions.
Item specications policy
By paying a deposit, the buyer agrees to the terms and conditions of
MAMAGREEN LLC retains the right to discontinue or modify certain products
MAMAGREEN LLC.
without prior notice, due to material supply, production processes or other
Interpretations and terminations are determined by MAMAGREEN LLC at its'
factors beyond control. Certain products, materials and colors may vary slightly
sole discretion and without prior notice.
from previous versions or from photographs.
WARRANTY All MAMAGREEN furniture pieces are developed for outdoor use, in all-weather circumstances worldwide. Manufacturing is done by skilled crafts people in MAMAGREEN’s own facilities and all items are carefully checked during each production process, using strict quality control standards. MAMAGREEN LLC warrants its' products to be free from manufacturing defects for a specic period of time, and in case its’ products are well maintained, they will give pleasure for many seasons. In the unlikely event that something goes wrong we will do our best to make things right.
Metal frames
Structural damage, warranted for three years – excludes wear and tear
Wooden parts
Structural damage, warranted for two years – excludes wear and tear
HPL table tops
Structural damage, warranted for one year – excludes wear and tear
All textiles
Warranted for one year – excludes wear and tear
Wheels, gliders and most hardware
Warranted for one year – excludes wear and tear
Claim policy Full documentation is required prior to any judgement regarding defective product(s), including: · A copy of the invoice · A photo of the relevant furniture, clearly illustrating the defect · A photo of barcodes and / production codes · A written description of the defect, when it was discovered, including any related circumstances This limited warranty covers manufacturing defects only. In the case that the damage is caused by a manufacturing defect, MAMAGREEN LLC will, at its’ own discretion: replace or repair the damaged product(s) or part(s), or offer a credit to replace or purchase new product(s). Shipping of replacements or replacement parts are subject to a lead time of twelve to fourteen 12 – 14 weeks. Expedited or substituted replacements or replacement parts are subject to express charges. If the product(s) is no longer sold by MAMAGREEN LLC, MAMAGREEN LLC has the right to provide an appropriate replacement, as determined by MAMAGREEN LLC. In all cases the warranty claimant will be solely responsible for all transport or freight costs resulting from the warranty claim.
Inspection of furniture upon delivery All furniture is shipped at purchaser's risk after it is carefully inspected and securely packed by MAMAGREEN LLC. MAMAGREEN LLC advises buyers to always inspect all boxes and all product(s) upon delivery. If any product is damaged during freight, or if a manufacturing defect is suspected, it should be reported by the original buyer immediately (within five (5) days of receipt of goods), to MAMAGREEN LLC in writing, and fully documented (please include damage acknowledgment from the freight company, photography, description of damage, etc). Note that certain product(s) can be shipped by courier; other product(s) however, require blanket wrapped, specialized transport. MAMAGREEN LLC recommends specic transport companies, but the agreement between the buyer and the transport company, including any relevant insurance, is the responsibility of the buyer, unless specically otherwise agreed upon in writing.
Maximum liability The buyer agrees that the maximum liability of MAMAGREEN LLC is the purchase price of the failed product(s) in the form of a credit to replace or purchase new product(s). MAMAGREEEN LLC will not cover any damage or injuries related to third parties, such as, but not limited to, injuries to people or animals, damage to clothes, oors, walls, furnishings and any other consequential damages. MAMAGREEN LLC will not be liable for any consequential, economic or incidental damages resulting from a product defect.
Care Proper care is required to enjoy the premium beauty and comfort of MAMAGREEN LLC furniture pieces for many years. Care instructions can be found on our website. For more detailed information or specic question please contact your rep or our logistics department.
Spare-parts MAMAGREEN LLC offers the possibility to purchase certain spare-parts, to replace or service products which are damaged due to causes, that are not covered by the limited warranty, or occur after the warranty has expired. These parts include cushion covers, hardware, gliders, wheels, wooden slats and others.
Protective covers We advise to purchase MAMAGREEN LLC’s protective covers to enjoy your lounge furniture longer and use it after rain showers. Make sure that protective covers don’t cover food or organic waste, that may cause issues of rot or smell. If covered for extended periods of time, the furniture must be clean and dry, before using the cover.
Winter storage During winter, MAMAGREEN LLC advises strongly to store all furniture indoors, or under cover, to avoid water accumulating and freezing inside metal frames, which may cause serious structural damage that is not covered by this warranty. Stored furniture should be checked regularly, to ensure it is free of snow or ice. Defects that are caused by extreme climate conditions are not covered by this warranty.
Limitations due to extreme conditions Any damage which occurs from the following causes is excluded from this limited warranty: natural disasters, extreme weather conditions, extremely high winds, oods, re, earthquales, accidents, war, terrorism or any other extreme condition.
Limitations due to care and storage issues Any damage due to improper storage, incorrect maintenance or the application of improper nishes or care products, insufcient routine cleaning, non-replacement of worn glides, or lack of lubrication of mechanical parts will be excluded from the limited warranty. Maintenance is the sole responsibility of the owner/user and is required in order to keep this warranty in effect.
Limitations due to normal wear & tear Normal wear and tear is excluded from the warranty. This includes, but is not limited to, cuts and scratches on metal frames, tea staining on stainless steel, discoloration or weathering of teak, corrosion spots linked to recycled teak, small hair cracks and minor cupping of surfaces (without impact on the construction), fading of textiles, damaged seams, and damage from normal use of gliders and hardware.
Limitations due to non-intended reasonable use Our warranty is developed for the intended reasonable use and any damage which occurs from the following causes is excluded from this limited warranty: smoking, misuse, abuse, renting or borrowing, alteration, accidents, placement of excessively hot items on the surface of the product, use by people who weigh in excess of 150kg/330lbs, sitting on backrests or armrests, use for transport or any other use beyond the intended reasonable use of the furniture.
Limitations due to freight and / or moving Any damage or loss caused by transport, handling, loading, unloading or unpacking, by transport companies, or by any other third party will be excluded from this limited warranty.