do best — nurturing new and existing client relationships and designing and delivering projects. Look for web-based HR services that incorporate self-service features, letting people manage their own routine tasks where possible — such as printing forms, updating personal details and managing annual leave. You might even expand this to cover ongoing training and personal development. A good selfservice component of your HR system lets people resolve issues quickly while also reducing the paperwork load on managers — letting everyone get on with what they do best.
Does having the right systems make my business great?
Many times I have heard businesses say that “it is important to get the right people” or “we are looking for the right system”. Regardless of the industry, these are common problems at some point in a business’ lifecycle, but what is ‘right’? Having the right people is only the start of developing a great business. The key is to have these people in the correct positions and have their roles working effectively by implementing and using the systems and processes provided by the business. Your people need to know what the ‘chain of command’ is regardless of the structure you use. How decisions are made and communicated must be made clear to everyone inside the business. Not only will having a clear leadership structure assist the business with standardising processes, but it makes the lines of responsibility clear. Too many times we have heard people say “draw a
